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題名:金融服務業通路網絡、動態能耐與企業績效關係之研究
作者:蔡翼擎
作者(外文):TSAI, YI-CHING
校院名稱:國立臺北大學
系所名稱:企業管理學系
指導教授:古永嘉
學位類別:博士
出版日期:2005
主題關鍵詞:金融服務業LISREL通路網絡動態能耐組織學習理論Financial service industryMultiple channelDynamic capabilityOrganization learning theoryLISREL
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本研究目的在瞭解及建立「通路網絡、動態能耐、企業績效」關係,並以現今多重通路環境下的台灣地區金融服務業為研究對象,建構一整合性實證模式。
此整合性實證模式首先檢視及篩選過去通路結構研究之通路決策因素,作為通路網絡結構之前因,再整合建構出通路整合度、配銷密度、通路寬度等三個現代通路網絡結構構面;接著引進動態能耐觀點及組織學習理論,探討通路建構完成後整個網絡所產生的機制,最後聯結並研究通路網絡結構、動態能耐及企業績效三者間之關係。
本研究採用LISREL模式分析來瞭解整個實證模式之關係,結果發現此實證模式整體配適度已超越合理配適標準,所有研究假設亦獲得支持。顯示本研究提出之整合性實證模式已具解釋能力,且實證結果證實通路網絡結構對動態能耐及企業績效有正向顯著影響,而動態能耐也對企業績效有正向顯著影響,意即動態能耐在通路網絡結構與企業績效的正向關係間具有干擾效果,能正向強化兩者關係。
The purpose of this research is to understand and verify the relationship among ‘multiple channel structure, dynamic capability and firm performance’. This study concentrates on Taiwanese financial service industries under multi-channel environment and will construct an integrated empirical model.
This integrated empirical model first examines and selects the deciding factors from previous literature on channel structure as the antecedents of multiple channel structure. Second, the model integrates and constructs three dimensions of moden multiple channel structures, including degree of channel integration, distribution intensity and channel breath. Third, the research introduces dynamic capability perspectives and organization learning thoery to discuss the mechanism of the complete multiple channel structure. Last, the model combines and studies the relationship among multiple channel structure, dynamic capability and firm performance.
This research uses LISREL to analyze the relationship of the complete empirical model. The result shows that GFI of the empirical research reaches the acceptable standard and all research hypotheses are supported. The empirical result shows that the integrated empirical model is supported and prove that multiple channel structure has positive effect on dynamic capability and firm performance. Additionally, dynamic capability also positively affects firm performance, meaning that dynamic capability has a positive intervening effect between multiple channel structure and firm performance, that is, dynamic capability can positively intensify the relationship between multiple channel structure and firm performance.
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