|
中文部分：
尤克強，1997，「資訊管理個案研究方法評論」，資訊管理學報，第4 期，頁18-20。
吳全謙，1991，「如何實施國際品質標準ISO-9000 」，品質管制月刊，第二十七卷，第五期，第52-53 頁。
邱正瀚，2002，「企業知識管理架構通用模式之初期探討研究」，台灣大學工業工程學研究所未出版碩士論文。
施振榮，2000，「io 聯網組織：知識經濟的經營之道」，天下出版社。
馬曉雲，2001，「知識管理的終極目的」，能力雜誌，p31-35。
陳伯璋，1990，「質性研究方法的理論基礎」，載於中正大學教育研究所主編，「質的研究方法」，台北：麗文文化，頁25-49。
黃峰蕙，陳彥銘，1999，「推行ISO 9000對製造績效之影響：比較中小企業與大企業之實證研究」，品質管制月刊，第三十五卷，第四期，第79-85頁。
謝宗翰，1993，「企業推行ISO 9000 系列品保制度之過程模式探討」，國立中山大學企業管理研究所碩士論文。
英文部分：
Abraham, J. L., and Knight, D. J., 2001. “Strategic innovation: leveraging creation action for more profitable growth”, Strategy and Leadership, Vol.29, pp. 21-26.
Alavi, M., and Leidner, D.E., 2001. “Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues”, Management Information System, Vol. 25, pp. 107-136.
Allee, V., 1997. ”12 principles of knowledge management”, Training and Development, Vol. 51, pp. 71.
Allred, B.B., 2001. “Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation”, The Academy of Management Executive, Vol.15, No.1, pp.161-162.
Armisted, C., 1984. “How Useful are Case Studies”, Training and Development Journal, Vol. 38, pp. 75-77.
Badaracco, J., 1991. “The Knowledge Link: How Firms Compete through Strategic Alliances”, Harvard Business School Press.
Baer, M., and Frese, M., 2003. “ Innovation is not enough: Climates for initiative and psychological safety, process innovations, and firm performance”, Journal of Organizational Behavior, Vol.24, No.1, pp.45.
Bajaria, H. J., 2000. “Knowledge creation and management: Inseparable twins”, Total Quality Management and Business Excellence, Vol.11, pp. 562-573.
Beckett, A. J., Wainwright, C. E. R., and Bance, D., 2000. “Implementing an industrial continuous improvement system: a knowledge management case study”, Industrial management and Data System, Vol.100, pp. 330-338.
Beijerse, R.P., 2000. “Knowledge Management in Small and Medium-sized Companies: Knowledge Management for Entreprencurs”, Journal of Knowledge Management, Vol. 4, pp. 162-179.
Bénézech, D., Lambert, G., Lanoux, B., Lerch, C., and Loos-Baroin, J., 2001. “Completion of knowledge codification: an illustration through the ISO 9000 standards implementation process”, Research Policy, Vol.30, No.9, pp.1395-1407.
Bennett, R., 2001. “Ba as a determinant of salesforce effectiveness: An empirical assessment of the applicability of the Nonaka-Takeuchi model to the management of the selling function”, Marketing Intelligence & Planning, Vol. 19, No.3, pp. 188-199.
Berg, B.L., 2000. “Qualitative Research Methods for the Social Sciences”, Boston:Allyn and Bacon.
Blackler, F., 1995. “Knowledge, knowledge work and organizations: An overview and interpretation”, Organization Studies, Vol.16, No.6, pp.1021-1046.
Boyatzis, R.E., 1998. “Transforming Qualitative Information: Thematic Analysis and Code Development”, Thousand Oaks, CA: Sage Publication.
Budd, R.W., Thorp, R.K. and Donohew, L., 1967. “Content Analysis of Communications”, N.Y.: MaCmillan.
Cargill, G.., 2001. “ISO 9001:2000 and customer satisfaction”, Ceramic Industry, Vol.151, No.12, pp.18-19.
Casey, E. S., 1997. “The Fate of Place: A Philosophical History”, University of California Press, Berkeley, CA.
Chang, L., 1994.”A psychometric evaluation of 4-point and 6-point Likert-type scales in relation to reliability and validity”, Applied Psychological Measurement, Vol.18, pp. 205-216.
Corso, M., 2002. “From product development to Continuous Product Innovation: Mapping the routes of corporate knowledge”, International Journal of Technology Management, Vol.23, No. 4, pp. 322.
Davenport T. H., Jarvenpaa S., and Beers M.C., 1996. “Improving Knowledge Work Processes”, Sloan Management Review, Vol. 37, pp. 53-65.
Davenport, T. H., and Prusak, L., 1998. “Working knowledge: How Organization Manage What They Know”, Harvard Business School.
Davig, W., Elbert, N., and Brown, S., 2004. “Implementing a Strategic Planning Model for Small Manufacturing Firms: An Adaptation of the Balanced Scorecard”, S.A.M. Advanced Management Journal, Vol. 69, No.1, pp.18-24.
de Lange-Ros, E., and Boer, H., 2001.”Theory and practice of continuous improvement in shop-floor teams”, International Journal of Technology Management, Vol. 22, No. 4, pp. 344-358.
de Meyrick, J., 2003.”The Delphi method and health research”, Health Education, Vol.103, No. 1, pp. 7-16.
Demarest, M., 1997. “Understanding Knowledge Management”, Long Range Planning, Vol. 30, No.3, pp. 317-472
Dervitsiotis, K.N., 1999. “How to attain and sustain excellence with performance-based process management”, Total Quality Management and Business Excellence, Vol.10, No.3, pp.
Devasagayam, R., and DeMars, J., 2004. “Consumer perceptions of alternative dispute resolution mechanisms in financial transactions”, Journal of Financial Services Marketing, Vol.8, No.4, pp.378.
Dhaliwal, J.S., and Tung, L.L., 2000. “Using group support systems for developing a knowledge-based explanation facility”, International Journal of Information Management, Vol. 20, No. 2, pp.131.
Drucker, P.F., 1988. “The Coming of the New Organization”, Harvard Business Review, January-February.
Elzinga, D.J., Horak, T., Lee, C.Y., and Bruner, C., 1995. “Business process management: survey and methodology”, IEEE Transactions on Engineering Management, Vol. 42 No. 2, pp. 119-27.
Emig, J., 1983. The Web of Meaning’, Boyton/cook, Upper Monclair, NJ.
Enting, J., Huirne, R.B.M., Dijkhuizen, A.A., and Tielen, M.J.M., 1999. “A knowledge documentation methodology for knowledge-based system development: an example in animal health management”, Computers and Electronics in Agriculture, Vol. 22, pp. 117-129.
Fink, D., 1995. “IS security issues for the 1990s: Implications for management”, Journal of Systems Management, Vol. 46, No. 2, pp. 46-49.
Fornell, C., 1992. “A national customer satisfaction barometer: the Swedish experience”, Journal of Marketing, Vol. 56, pp. 6-21.
Fowles, J., 1976. “An Overview of Social Forecasting Procedures”, Journal of the American Institute of Planners”, Vol. 42, No. (3), pp. 253.
Gates, Bill, 1999. “Business @ the speed of thought”, Warner Books, Inc., New York.
Goldfisher, K., 1993. “Modified Delphi: A concept for new product forecasting”, The Journal of Business Forecasting Methods and Systems, Vol.11, No. 4, pp. 10-11.
Gordon, G.L., Kaminski, P.F., Calanton, R.J. , and Di Benedetto, C.A., 1993. “Linking customer knowledge with successful service innovation”, Journal of Applied Business Research, Vol. 9, pp. 129-139.
Hall, R., and Andriani, P., 2002. “Managing Knowledge for Innovation”, Long Range Planning, Vol. 35, pp. 29-48.
Harries, D. B., 1996. Creating a Knowledge-Centric Information Technology Environment. Retrieved from the World Wide Web: http://www.htcs.com / ckc.htm
Hax, A.C., and Majluf, N.S., 1996. “The strategy concept and process”, Prentice-Hall International, Inc.
Hedlund, G. 1994. “A Model of Knowledge Management and the N-Form Corporation ”, Strategic Management Journal, Vol.15, pp73-90.
Hedlund, G., 1994. “A Model of Knowledge Management and the N-Form Corporation,” Strategic Management Journal, Vol.15, pp.73-90.
Heng, M.S.H., 2001. “Mapping intellectual capital in a small manufacturing enterprise”, Journal of Intellectual Capital, Vol. 2, No. 1, pp. 53-60.
Hockman , K. K, Grenville, R., and Jackson, S., 1994. “Road Map To ISO9000 Registration”, Quality Progress, May, pp.39-42.
Holsapple, C. W., and Joshi, K. D., 2002. “Knowledge manipulation activities: results of a Delphi study”, Information and Management, Vol. 39, No. 6, pp. No.477.
Holsapple, C.W., and Joshi, K.D. 2001. Organizational knowledge resources. Decision Support Systems, Vol. 31, No. 1, pp. 39.
Holsti, O.R., 1969. “Content Analysis for the Social Science and Humanities”, Reading, Massachusetts, Addison-Wesley Publishing Company.
Holtshouse, D., 1998. “Knowledge research issues,” California Management Review, Vol.40 No.3, pp. 277-280.
Horton, F.W., 1979. “Information resources management: concept and cases”, Cleveland, Ohio: Association for systems management.
Howells, J. and Roberts, J. (2000) “From innovation systems to knowledge systems”, Prometheus, Vol.18, No.1, pp. 17-31.
ISO/TC 176/SC 2, 1999. “Quality Management Principles and Guidelines on their Application”, ISO, Geneva.
ISO/TC 176/SC 2, 1999. “Transition Planning Guidance”, ISO, Geneva
ISO/TC 176/SC 2, 2000. “ISO 9001:2000 Quality management systems – Requirements”, ISO, Geneva
Ittner, C.D., and Larcker, D.F., 1997. “The performance effects of process management techniques”, Management Science, Vol.43, No.4, pp.522-534.
Jackson, B., 1985. “Build Customer Relationships That Last”, Harvard Business Review, November-December, pp. 120-128.
Jackson, K., Fink, R.L., and Gillett, J.W., 2001. “Understanding and implementing the year 2000 change to ISO 9001”, Ohio Journal; Columbus; Vol.60, No.4, October-December, p52.
Jaffrey, S.H., 2004. “ISO 9001 Made Easy”, Quality Progress, Vol.37, No.5, pp.104.
James P.C., 1994. “Is ISO9000 the path to T.Q.M.”, Quality Progress, pp.33-36, May.
Jayawarna, D., and Pearson, A.W., 2003. “Application of integrated quality management systems to promote CI and learning in RandD organizations”, International Journal of Technology Management, Vol. 26, No. 8, pp. 828.
Jeng, Y.C., 1998. “Performance evaluation of ISO 9000 registered companies in Taiwan”, The TQM Magazine, Vol. 10, No. 2, pp.132.
Kanji, G.K., and Wallace, W., 2000. “Business excellence through customer satisfaction”, Total Quality Management and Business Excellence, Vol.11, No. 7, pp.979-998.
Kidd, J.B., 1998. “Knowledge creation in Japanese manufacturing companies in Italy”, Management Learning, Vol.29, No.2, pp.131-147.
Kotler, P., and Armstrong, G., 1999. Principles of Marketing, (8th Edition). Prentice Hall, New Jersey.
Kracker, J., and Pollio, H.R., 2003. “The experience of libraries across time: Thematic analysis of undergraduate recollections of library experiences”, Journal of the American Society for Information Science and Technology, Vol.54, No.12, pp.1104-1116.
Krippendorff, K., 1980. Content analysis: An introduction to its methodology, Beverly Hills, CA: Sage.
Kuo, N.W., and Yu, Y.H., 1999. “Policy and Practice: An Evaluation System for National Park Selection in Taiwan”, Journal of Environmental Planning and Management, Vol. 42, No. 5, pp. 735-745.
Lari, A., 2002. “An integrated information system for quality management”, Business Process Management Journal, Vol. 8, No. 2, pp.169-182.
Laudet, A.B., Magura, Cleland, S.C.M., Vogel,H.S., and Knight, E.L., 2003. “Predictors of Retention in Dual-Focus Self-Help Groups”, Community Mental Health Journal, Vol. 39, No. 4, pp.281.
Laurie J., 1997. Harnessing the power of intellectual capital, Training and Development
Leonard-Barton, D., 1995. “Wellsprings of Knowledge”, Boston Mass ： Harvard Business School Press
Liebowitz, J., 1999. “Key ingredients to the success of an organization’s knowledge management strategy”, Knowledge and Process Management, Vol. 6, No. 1, pp. 37–40.
Liebowitz, J., 2000. “Knowledge management receptivity at a major pharmaceutical company”, Journal of Knowledge Management, Vol. 4, No. 3, pp. 252.
Lim, K. K., Ahmed, P. K., and Zairi, M., 1999. “Managing for quality through knowledge management”, Total Quality Management and Business Excellence, Vol.10, pp. 615-621.
Lim, K.K., Ahmed, P.K., and Zairi, M., 1999. “Managing for quality through knowledge management”, Total Quality Management, Vol. 10, pp. 615-621.
Lin, C., Hung, H., Wu, J., and Lin, B., 2002. “A knowledge management architecture in collaborative supply chain”, Journal of Computer Information System, Vol. 42, No.5, pp. 83-94.
Mahal, G. S., 2001. “Transition to ISO 9001: 2000”, Business News Publishing Company, August 2001, pp.28-30.
Mendoza, G.A., and Prabhu, R., 2000. “Development of a Methodology for Selecting Criteria and Indicators of Sustainable Forest Management: A Case Study of Participatory Assessment”, Environmental Management, Vol. 26, No. 6, pp.659-673.
Mentzas, G., Apostolou, D., Young, R., and Abecker, A., 2001. “Knowledge networking: a holistic solution for leveraging corporate knowledge”, Journal of Knowledge Management, Vol. 5, No. 1, pp. 94.
Meyer, C., 1993. “Fast Cycle Time”, New York, Free Press.
Michael, H.Z., 1999. “Developing a Knowledge Strategy”, California Management Review, Vol. 41, pp.125-145.
Miles, M.B., and Huberman, A.M., 1994. Qualitative Data Analysis: An Expanding Sourcebook’, London: Sage Publication.
Millar J., Demaid A., and Quintas P., 1997. “Trans-organizational Innovation: A Framework for Research, Technology Analysis of Strategic Management, Vol. 9, No. 4, pp. 399-418.
Miller, W.L., and Crabtree, B.F., 1992. Primary Care Research: A Multimethod Typology and Qualitative Road Map, in Carbtree and Miller (eds), Doing Qualitative Research, Newbury Park CA: Sage, pp.3-28.
Miyashiro, M., 1996. “Maintaining organizational memories”, The TQM Magazine, Vol. 8, No. 3, pp. 61.
Moorman, C., and Slotegraaf, R.J., 1999. “The contingency value of complementary capabilities in product development”, Journal of Marketing Research, Vol. 36, No. 2, pp. 239-257.
Munier, F., and Ronde, P., 2001. “The role of knowledge codification in the emergence of consensus under uncertainty: Empirical analysis and policy implications”, Research Policy, Vol. 30, No. 9, pp.1537.
Naveh, E., and Marcus, A.A., 2004. “When does the ISO 9000 quality assurance standard lead to performance improvement? Assimilation and going beyond”, IEEE Transactions on Engineer Management, Vol. 51, No. 3, pp.352-363.
Ndlela, L.T., and du Toit, A.S.A., 2001. “Establishing a knowledge management programme for competitive advantage in an enterprise”, International Journal of Information Management, Vol. 21, No. 2, pp.151-165.
Nonaka I., Toyama R., and Konno, N., 2000. “SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation”, Long Range Planning, Vol. 33, pp. 5-34.
Nonaka, I., 1991. “The Knowledge-Creating Company,” Harvard Business Review, Vol. 69, pp.96-104.
Nonaka, I., And Konno, N., 1998. “The concept of "ba" : Building a foundation for knowledge creation”, California Management Review, Vol. 40, No.3, pp. 40-54.
Nonaka, I., and Takeuchli, H., 1995. The Knowledge-Creating Company, New York: Oxford University Press.
O’Dell, C., and Grayson, C.J., 1998. If Only We Knew What We Know, New York: The Free Press.
Papows, J., 1999. Enterprise.com, Perseus Publishing.
Pasukeviciute, I., and Roe, M., 2001. “The politics of oil in Lithuania: strategies after transition”, Energy Policy, Vol. 26, No. 3, pp. 383-397.
Poksinska, B., Dahlgaard, J.J., and Antoni, M., 2002. “The state of ISO 9000 certification: a study of Swedish organizations”, The TQM Magazine, Vol. 14, No. 5, pp. 297-306.
Polanyi, M., 1966. “Knowing and Being”, Chicago: University of Chicago Press.
Polanyi, M., 1967, “Personal Knowledge”, Chicago: University of Chicage Press
Prahalad, C.K., 1998. “Managing Discontinuities: the Emerging Challenges”, Research Technology Management”, Vol. 4, pp.14-22.
Puddy, J.R., Price, I., and Smith, L., 2001. “FM policies and standards as a knowledge management system”, Facilities, Vol.19, No.13-14, pp.504-514.
Purser R.E., and Pasmore W.A., 1992. Organizing for Learning, Research in Organizational Change and Development, London:JAI Press Inc., pp33-114.
Quinn, J.B., Baruch, J.J., and Zien, K.A., 1996. “Software-Based Innovation”, Sloan Management Review, Vol. 37, No. 4, pp.11-24.
Rayner, P., and Porter, L.T., 1991, “BS 5750/ISO 9000- The experience of small and medium-sized firms, International Journal of Quality and Reliability Management”, Vol.8, No.6, pp16-28.
Rodriguez-Diaz, A. J., 2000, “Globalisation and technology management in the Mexican food industry,” Industrial Management and Data Systems, Vol.100, No. 9, pp.430-435.
Ruggles R., 1998. “The State of the Notion ：Knowledge Management In Practice”, California Management Review,pp.80-89.
Saunders, C.S., and Jones, J.W., 1992. “Measuring performance of the information system function”, Journal of Management Information System, Vol. 8, No. 4, pp.63-82.
Schultz, and Modaro, 2001. “ISO is so cool”, Institute of Industrial Engineers, July/August, pp.18-20.
Sharkie, R., 2003. “Knowledge creation and its place in the development of sustainable competitive advantage”, Journal of Knowledge Management, Vol. 7, pp. 20-31.
Smeltzer, L.R., and Ogden, J.A., 2002. “Purchasing professionals' perceived differences between purchasing materials and purchasing services”, Journal of Supply Chain Management, Vol. 38, No. 1, pp. 54-70.
Soliman, f., and Youssef, M., 2001. “The impact of some recent developments in e-business on the management of next generation manufacturing”, International Journal of Operations and Production Management, Vol. 21, No. 5-6, pp.538-566.
Spek, R., and Spijkervet, A., 1996. A Methodology for Knowledge Management, Tutorial Notes of The 3 rd World Congress on Expert System, Seoul,Korea.
Tan, B., Lin, C., and Hung, H., 2002. “An ISO 9001:2000 Quality Information System in E-Commerce Environment”, Industrial Management and Data Systems, Vol.103, No. 9, pp. 666-676.
Tiwana, A., 2000. The knowledge management toolkit: practical techniques for building a knowledge management system, Prentice-Hall, Englewood Cliffs, New Jersey.
Tiwana, A., 2001. The Knowledge Management Toolkit: Practical Techniques for Building Knowledge Management System, Prentice Hall, 2001.
Tucker, M. L., Meyer, G. D., and Westerman, J. W., 1996. “Organizational communication: Development of internal strategic competitive advantage”, The Journal of Business Communication, Vol. 33, No. 1, pp. 51-69.
Turban, E., 1990. “Decision Support and Expert Systems, Management Support Systems”, Macmillan, New York pp. 846.
Turban, E., Mclean, E., and Wetherbe, J.C., 2001. “Information Technology for Management”, John Wiley and Sons, Inc.
Utterback, J., 1994. “Mastering the dynamics of innovation”, Boston: Harvard Business School Press.
Von Krogh, G., 1998. “Care in knowledge creation”, California Management Review, Vol. 40, No. 3, pp. 133-153.
Wang, Y., and Lo, H., 2003. “Customer-focused performance and the dynamic model for competence building and leveraging: A resource-based view”, The Journal of Management Development, Vol.22, No.5/6, pp. 483-526.
Warkentin, M., Sugumaran, V., and Bapna, R., 2001. “E-knowledge networks for inter-organizational collaborative e-business”, Logistic Information Management, Vol. 14, pp. 149-162.
Wiig, K.M., 1993. Knowledge Management Foundation, Schema Press, 1993.
Winch, G., 2000. “Knowledge Management and Competitive Manufacturing”, European Management Journal, Jun, pp.130-134.
Yasenchak, L., 2001, “Supply-chain Integration Critical to ISO9001-2000”, Business News Publishing Company, May, pp.80-82.
Yin, R. K., 1993. “Advancing Rigorous Methodologies: A Review of Towards Rigor in Reviews of Multivocal Literatures”, Review of Educational Research, Vol. 61, pp. 50-62.
Yin, R. K., 1994. “Case Study Research- Design and Methods”, Second Edition, Thousand Oaks, London: Sage Publication.
Zack, M. H., 1999. “Developing a Knowledge Strategy”, California Management Review, Vol. 41. No. 3, pp. 125-145.
Zetie, S., 2002. “The Quality Circle Approach to Knowledge Management”, Managerial Auditing Journal, Vol. 17, No. 6, pp. 317-321.
Zuckerman, A., 2000. “Gaining added value from the year 2000 ISO 9000 revisions”, World Trade, Vol.13, No. 2, pp. 60-62.
|