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題名:研發環境中知識管理部署與知識探索之研究
作者:張萬權
作者(外文):Won-chen Chang
校院名稱:國立成功大學
系所名稱:工業與資訊管理學系碩博士班
指導教授:李昇暾
學位類別:博士
出版日期:2008
主題關鍵詞:知識盤點知識真空知識地圖知識管理研發機構金屬工業knowledge management (KM)KM frameworkKM portalknowledge mapknowledge assetknowledge vacuumGHSOMmetal industry
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近年來研發型組織紛紛尋求新的營運模式,以提升組織的永續競爭力,其中又以提升知識管理來建立核心能耐,最受到學術界與實務界的重視。
基於此,本論文嘗試以台灣第三大研究機構—金屬工業研究發展中心為個案研究對象,藉由資料蒐集與調查訪談,分析其知識管理推動架構、策略做法、關鍵成敗因素、誘因制度與知識管理入口網等經驗,針對如何有效推動知識管理,提出觀察與學術探討;另外還從個案之知識盤點資料中,發掘兩項知識探索議題納入本論文,即知識地圖之建構與簡報型知識物件之管理,嘗試以系統雛形法進行系統開發與評估。
在研發環境中知識管理部署的探討,本論文認為一個設計良好的推動架構可以有效幫助管理階層掌控狀況,一步一步實現目標。本研究也發現在傳統之研究機構中,常採取層級制組織結構,依照專業技術劃分部門,形成橫向的知識間隙,不利於水平跨領域的知識交流。本研究發現個案中採取「專案辦公室」與「創新前瞻計畫」兩種機制,可以形成一種有意義的競合氛圍,促進橫向交流,縮小知識間隙,達到知識整合與創新。另外,將個案經驗與其他文獻對照,本研究認為組織行為學中Herzberg雙因子理論、社會-技術系統觀與知識管理技術導向/動機導向之推動策略可整合探討。在知識地圖建構方面,本論文提出全新之知識地圖形態—疊層化主題知識地圖,首先利用GHSOM方法對知識文件集進行自動化階層分類,再結合Step Tree的3D視覺界面,提供瀏覽與查詢功能。經使用者測試三種常用操作後,與一般檔案總管的查詢界面相比,其識別與關連操作能維持同樣水準,而在比較性操作有明顯助益。另外在簡報型知識物件管理系統,本研究先探討該類型知識物件的生命週期與特性,提出管理模型並據以開發雛形系統,經使用者驗證後,可有效幫助使用者縮短學習曲線、提高簡報製作效率。
This research presents and discusses the lessons learned from a case study in fostering knowledge management (KM) initiative and KM system in a research-oriented institute serving the metal industry, specifically the Metal Industries Research and Development Centre (MIRDC) in Taiwan. In addition, this research attempts to develop solutions to solve two special issues regarding knowledge exploration, namely knowledge map (K-map) and presentational knowledge objects (PKO) management.
First of all, this paper argues that well-defined deployment frameworks embody qualities of goal pursuing that are important to KM activities and compel managers to examine more closely how to realize the KM initiatives. This study reveals that a rigid hierarchical R&D structure inhibits the dynamics of the knowledge cycle. A parallel R&D structure, interwoven by “Mission Offices” and a “Pioneer & Innovation Program” that is cross-departmental and industry-focused, can greatly motivate horizontal “coopertition” networking so as to better enhance the transfer of tacit knowledge. The practices applied in these elemental KM activities are useful to other R&D organizations by suggesting how each of the KM activities can be configured and implemented. Meanwhile, we propose an integrated view of KM dynamics between MIRDC’s KM approach, Herzberg’s two factor theory and the social-technical KM perspectives.
For K-map issue, this research presents a hybrid approach to develop a layered thematic K-map system. The knowledge objects are firstly categorized and labeled according to their hidden structure using a hierarchical self-organizing map network and then thematically navigated through a spatially expandable stacked view. Compared with a typical file/directory view, the evaluation showed that the system enhances the efficiency of comparison tasks while preserving comparable performance of identification and association tasks. Finally, this paper develops the management model and related IT enabling tools that support users to better exploit, transfer and apply presentational knowledge assets, i.e. MS PowerPoint files. The performance test reveals that actively using the PKO system can shorten learning curve, reduce rework and prevent reinventing the wheel, thus enabling users to respond faster to customer needs and inquiries.
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