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題名:員工電腦自我效能與知識管理系統之運用成效對工作績效之影響-日月光公司之個案研究
作者:莊立文 引用關係
作者(外文):Li-WenChuang
校院名稱:國立成功大學
系所名稱:企業管理學系碩博士班
指導教授:張海青
學位類別:博士
出版日期:2010
主題關鍵詞:電腦自我效能知覺易用性知覺有用性KMS運用成效工作績效Computer Self-EfficacyPerceived Ease of UsePerceived UsefulnessKMS ApplicationsJob Performance
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知識管理系統(Knowledge Management Systems,KMS)泛指一切可以支援組織知識管理活動的各類資訊系統(Offsey 1997;Alavi & Leidner 2001)。為了提升組織的競爭力,企業紛紛建置知識管理系統以協助員工執行任務與改善工作績效。本文從資訊科技與系統使用的觀點,結合「資訊系統成功模式」、「科技接受模式」與「電腦自我效能」等研究理論基礎,以高科技產業中全球第一大封裝測試廠-日月光半導體公司為個案研究對象,主要探討該公司員工電腦自我效能與KMS運用成效對於工作績效表現的影響。
問卷調查乃藉由該公司KMS的問卷功能進行網路問卷的通知、調查及收集,並運用結構方程模式與二元羅吉斯迴歸分析方法驗證本文所提出的架構模式與研究假說。研究結果顯示:(一)日月光公司員工之KMS運用成效對其工作績效的表現有顯著性之影響,並且在此顯著影響關係中,「知識利用」與「知識內化」為關鍵之影響因素;(二)員工知覺有用性對KMS之運用成效、員工知覺易用性對KMS知覺有用性均具有正向顯著性之影響。其次,員工之電腦自我效能對於KMS的知覺易用性、知覺有用性及KMS運用成效皆有正向顯著性的影響;(三)員工知覺易用性對KMS之運用成效、員工之電腦自我效能對其工作績效的表現於本研究中則無顯著性之影響。最後,本研究提出改善KMS推行上之實務建議供日月光公司參考,並針對實證結果的學術與實務意涵及後續研究建議進行討論。
關鍵字:電腦自我效能、知覺易用性、知覺有用性、KMS運用成效、工作績效
Knowledge Management Systems (KMS) are the emerging applications of the information technologies to support organizational knowledge management activities (Offsey 1997; Alavi & Leidner 2001). To enhance the competitiveness of organizations, the establishment of an effective KMS has become an important weapon for the enterprises to improve employees’ job performance. This paper integrates the basics of the theories from Information System Success Model (IS Success Model), Technology Acceptance Model (TAM) and Computer Self-Efficacy to investigate the effect of employees’ computer self-efficacy and KMS applications on their job performance, from the perspective of information technology. The Advanced Semiconductor Engineering (ASE) Inc.--one of the world’s leading providers of semiconductor manufacturing services in high-tech industries is used as the research subject for the case study.
The survey is conducted through the KMS questionnaire function to run questionnaire notifications, surveys, and collections, under the analysis of Structural Equation Modeling and Binary Logistic Regression to verify the schema and hypotheses proposed in the paper. As a result, the study indicates that (1) The subject employees’ KMS Applications have a significant impact on their job performances, revealing "knowledge utilization" and "knowledge internalization” as the key factors. (2) The employees’ perceived usefulness on the KMS Applications and perceived ease of use towards perceived usefulness both show positive effect with distinction. Similarly, employees’ computer self-efficacy towards perceived ease of use, perceived usefulness, and KMS Applications all appear to be the same result as well; employees’ perceived ease of use towards the KMS Applications yet displays no significant impact. (3) The employees’ computer self-efficacy does not relate crucially with their job performances in this study. Finally, this paper proposes some practical recommendations to the ASE Inc., in the meantime academic and practical implications as well as directions for future research are discussed.
Keywords: Computer Self-Efficacy, Perceived Ease of Use, Perceived Usefulness, KMS Applications, Job Performance
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