:::

詳目顯示

回上一頁
題名:顧問選擇準則、服務品質、ERP專案管理與IT治理之關係
作者:沈宇珊
作者(外文):Yu-shan Shen
校院名稱:國立中央大學
系所名稱:企業管理學系
指導教授:蔡文賢
學位類別:博士
出版日期:2012
主題關鍵詞:IT治理專案管理企業資源規劃系統服務品質Service QualityIT GovernanceProject ManagementEnterprise Resource Planning (ERP) systems
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:33
很多企業透過導入ERP系統來提升企業實務與營運上的效益,企業於導入ERP系統的過程中,常常藉由專家或顧問以協助企業導入, 由此可見,外部與內部專家的支持,二者扮演著相當重要的角色。因此,我們的研究將實證外部實體協助(顧問準則選擇、顧問服務品質)、內部的協助(專案管理),進而探討其三者是否會影響公司ERP績效與IT治理的成效。我們的結果顯示,第一、顧問準則選擇(顧問專業領域知識、顧問的ERP導入經驗、顧問導入ERP的方法與工具與顧問對上線後之支援承諾)與顧問服務品質之構面存在著正向關係。第二、顧問服務品質之構面與專案管理任務達成度存在著正向關係。第三、專案管理任務達成度與ERP績效存在著正向關係。第四、專案管理任務達成度與IT治理成效存在著正向關係。為了更了解導入ERP過程中,顧問選擇、顧問服務品質、專案管理的改變狀況,我們實證台灣前5000大企業為我們的研究對象,並比較其結果於2006年與2009年之改變狀況。
Many companies striving to enhance their business practices and operational benefits do so through implementation of an Enterprise Resource Planning (ERP) system. Organizations frequently use external expediters or consultants to assist in this process. External/internal expediter support plays a key role. Therefore, our study aims to avoid ERP implementation failure by examining the assistance of external expediter(consultant selection criteria, consultant service quality) are linked to internal entities (project management) and their further influence on ERP performance and IT governance. First, The results indicate that there are significantly positive relationships between the consultant selection criteria (consultant''s domain knowledge, consultant''s ERP implementation experience, consultant’s ERP implementation approaches and tools and consultant''s support after going live) and the consultant service quality. Second, the results show that the consultant service quality dimensions are significantly related to the achievement levels of project management duties. Third, there are significantly positive relationships between achievement levels of project management duties and ERP performance. Fourth, there are significantly positive relationships between the achievement levels of project management duties and IT governance. To understand the change of consultant selections, consultant service quality and project management duties in ERP implementation, this study examined the ERP implementation experiences of the Top 5000 Largest Corporations in Taiwan in 2006, and 2009.
Ang, J.S.K., Sum, C.C., and Yeo, L.N., 2002. A multiple-case design methodology for studying MRP success and CSFs. Information & Management, 39(4), 271-281.
Armstrong, J.S. and Overton, T.S., 1977. Estimating Non-Response Bias in Mail Surveys. Journal of Marketing Research, 14(3), 396-402.
Baccarini, D. Salm, G. and Love, P. 2004. Management of risks in information technology projects. Industrial Management and Data Systems, 104(3/4), 286-295.
Bartis, E., and Mitev, N., 2008. A multiple narrative approach to information systems failure: a successful system that failed. European Journal of Information Systems, 17, 112-124.
Beard, J. W. and Sumner, M., 2004. Seeking strategic advantage in the post-net era: Viewing ERP systems from the resource-based perspective. The Journal of Strategic Information Systems, 13(2), 129-150.
Beheshti, H. M. and Beheshti, C. M., 2010. Improving productivity and firm performance with enterprise resource planning. Enterprise Information Systems, 4(4), 445-472.
Bernroider, E. and Koch, S., 2001. ERP Selection Process in Midsize and Large Organizations. Business Process Management Journal, 7(3), 251-257.
Belsley, D. A. Kuh, E. and Welsch, R. E. 1980. Regression diagnostics: Identifying influential data and sources of collinearity, John Wiley, New York.
Bernroider, E.W.N. 2008. IT governance for enterprise resource planning supported by the DeLone-McLean model of information systems success. Information & Management, 45(5), 257-269.
Bhagwat, R. and Sharma, M. K. 2007. Performance measurement of supply chain management: A balanced scorecard approach. Computers & Industrial Engineering, 53(1), 43-62.
Bingi, P., Sharma, M .K., and Godla, J.K., 1999. Critical issues affecting an ERP
implementation. Information Systems Management, 16(3), 7-14.
Boddy, D. and Paton, R. 2002. Responding to competing narratives; lessons for project managers. International Journal of Project Management, 22(3), 225-233.
Boonstra, A. 2006. Interpreting an ERP-implementation project from stakeholder perspective. International Journal of Project Management, 24(1), 38-52.
Bourdariat, J. 2001. Corporate Governance and ICT: A Marriage of reason, Information systems control Journal, 6, 23-25.
Boyer, D. 2001. ERP implementation: managing the final preparation and go-live stages, Government Finance Review, 17(6), 41-44.
Bradford, M. and Sandy, R.D., 2002. Realizing value in ERP. Journal of Cost Management, 16(2), 13-19.
Carr, N.G., 2003. IT doesn’t matter. Harvard Business Review 81(5), 41-49.
Cerpa, N., and Verner J. M., 2009. Why did your project fail? Communications of the ACM, 52(12), 130-134.
Chand, D., Hachey, G., Hunton, J., Owhoso, V., and Vasudevan, S., 2005. A balanced scorecard based framework for assessing the strategic impacts of ERP systems. Computers in Industry, 56(6), 558-572.
Chase, R.B. and Tansik, D.A., 1983. The customer contact model for organization design. Management Science, 29(9), 1037-1050.
Chen, R.S., Sun, C.M., Helms, M.M., and Jih, W.J., 2008. Role Negotiation and Interaction: An Exploratory Case Study of the Impact of Management Consultants on ERP System Implementation in SMEs in Taiwan. Information Systems Management, 25(2), 159-173.
Chen, C. C. Law, C. C., and Yang, S. C. 2009. Managing ERP Implementation Failure: A Project Management Perspective. IEEE Transactions on engineering management, 56(1), 157-171.
Cheung, F.K.T., Kuen, J.L.F., and Skitmore, M., 2002. Multi-criteria evaluation model for the selection of architectural consultants. Construction Management and Economics, 20(7), 569-580.
Chien, S.W. and Tsaur, S.M., 2007. Investigating the success of ERP systems: Case studies in three Taiwanese high-tech industries. Computers in Industry, 58(8-9), 783-793.
Cooke, D., Gelman, L., and Peterson, W.J., 2001. ERP trends. The Conference Board.
Dai, C. X. and Wells, W.G. 2004. An exploration of project management office features and their relationship to project performance, International Journal of Project Management, 22(7), 523-532.
Davenport, T. H. 1998. Putting the enterprise into Enterprise System, Harvard Business Review, 76(4), 121-131.
Davis, F. D. 1986. A technology acceptance for empirically testing new end user information systems: theory and results. Doctoral dissertation, Sloan School of Management, Massachusetts Institute of Technology.
DeLone , W. H. and McLean, E. R.2003. The DeLone and McLean model of information systems success: A ten-year update, Journal of Management Information Systems 19(4), 9-30.
DeLone, W. H. and McLean, E..R. 1992. Information systems success: The quest for the dependent variable, Information Systems Research, 3(1), 60-95.
Drummond, H., 2005. What we never have, we never miss? Decision error and the risks of premature termination. Journal of Information Technology, 20(3), 170-176.
Ewusi-Mensah, K. and Przasnyski, Z., 1994. Factors contributing to the abandonment of information systems development projects. Journal of Information Technology, 9, 185-201.
Ferratt, T.W., Ahire, S., and De, P., 2006. Achieving Success in Large Projects: Implications from Study of ERP Implementations. Interfaces, 36(5), 458-469.
Fryling, M., 2010. Estimating the impact of enterprise resource planning project management decisions on post-implementation maintenance costs: a case study using simulation modeling. Enterprise Information Systems, 4(4), 391-421.
Fortune, J., and Peters, G., 2005. Information Systems -Achieving Success by Avoiding Failure. John Wiley & Sons, Ltd, New York.
Garvin, D.A., 1983. Quality on the line. Harvard Business Review, 61(5), 64-75.
Griffith, T. L. Zammuto, R. F. and Aiman-Smith, L. 1999. Why new technologies fail? Industrial Management, 41(3), 29-34.
Grover,V., Jeong, S.R., Kettinger, W.J., and Teng, J.T.C., 1995. The implementation of business process re-engineering, Journal of Management Information Systems, 12(1), 109-144.
Gulledge, T.R., 2006. ERP gap-fit analysis from a business process orientation. International Journal of Services and Standards, 2(4), 339-348.
Gyampah, K. A. and Salam, A. F., 2004. An extension of the technology acceptance model in an ERP implementation environment. Information & Management, 41(6), 731-745.
Haesv, S. De and Van Grembergen, W. 2005. IT Governance Structures, Processes and Relational Mechanisms: Achieving IT/Business Alignment in a Major Belgian Financial Group, Proceedings of the 38th Hawaii International Conference on System Sciences IEEE.
Haines, M. N. Goodhue, D.L. and Khosrowpour, M. 2000. ERP implementations: The role of implementation partners and knowledge transfer. In: Challenges of Information Technology Management in the 21st Century: 2000 Information Resources Management Association International Conference. Idea Group Publishing (Chapter 8).
Hair, J.F., Anderson, R.E., Tatham, R.L., and Black, W.C., 1992. Multivariate Data Analysis with Readings. 3rd Edition. Macmillan, New York.
Hair, J.F., Tatham, R.L., Anderson, R.E., and Black, W., 1998. Multivariate Data Analysis, 5th ed., Prntice-Hall, New York.
Hardy, G. 2006. Using IT governance and COBIT to deliver value with IT and respond to legal, regulatory and compliance challenges, Information Security Technical Report, 11(1), 55-61.
Heeks, R., 2002. Information Systems and Developing Countries: Failure, Success, and Local Improvisations. The Information Society, 18(2), 101-112.
Hitt, L.M., Wu, D.J., and Zhou, X., 2002. Investment in Enterprise resource planning: businessimpact and productivity measures, Journal of Management Information Systems, 19 (1), 71-98.
Hong, K.K. and Kim, Y.G., 2002. The critical success factors for ERP implementation: an organizational fit perspective. Information & Management, 40(1), 25-40.
Hong, S. Katerattanakul, P. Hong, S. K. and Cao, Q. 2006. Usage and Perceived Impact of Data Warehousing: A Study on Korean Financial Companies, International Journal of Information Technology & Decision Making, 5(2), 297-315.
Huang, S. M. Chen, H.G. Hung, Y.C. and Ku, C.Y. 2004. Transplanting the Best Practice for Implementation of An ERP System: A Structured Inductive Study of An International Company, Journal of Computer Information Systems, 40(4), 101-110.
ITGI, 2003. Board Briefing on IT Governance, 2nd Edition. Information Technology Governance Institute. Available at http://www.itpi.org.
Jang, Y. and Lee, J., 1998. Factors influencing the success of management consulting projects. International Journal of Project Management, 16(2), 67-72.
Janson, M.A. A. 1996. Subramanian, Packaged software: selection and implementation policies, INFOR, 34(2), 133-151.
Jiang, J. J. Klein, G. and Balloun, J. 1996. Ranking of system implementation success factors. Project Management Journal 27(4), 49-53.
Jiang, J.J., Klein, G., and Carr, C.L., 2002. Measuring information systems service quality: SERVQUAL from the other side. MIS Quarterly, 26(2), 145-166.
Kaplan, R.S. and Norton, D.P., 1992. The balanced scorecard-measures that drive performance. Harvard Business Review, 70(1), 71-79.
Kerlinger, F. N. 1986. Foundations of Behavior Research, 3 rd Edition, Rinehart & Winston, New York.
Klein, G. and Jiang, J.J., 2001. Seeking consonance in information systems. Journal of Systems and Software, 56(2), 195-202.
Ko, D.G., 2010. Consultant competence trust doesn’t pay off, but benevolent trust does! Managing knowledge with care. Journal of Knowledge Management, 14(2), 202-213.
Ko, D.G., Kirsch, L. J., and King, W. R., 2005. Antecedents of Knowledge Transfer from Consultants to Clients in Enterprise System Implementations. MIS Quarterly, 29(1), 59-85.
Koch, S. and Mitlohner, J., 2011. Effort estimation for enterprise resource planning implementation projects using social choice-a comparative study, Enterprise Information Systems, 4(3), 265-281.
Kumar, V., Maheshwari, B., and Kumar, U., 2003. An investigation of critical management issues in ERP implementation: Empirical evidence from Canadian organizations, Technovation, 23(10), 793-807.
Kumar, V., Maheshwari, B., and Kumar, U., 2002. Enterprise resource planning systems adoption process: a survey of Canadian organizations. International Journal of Production Research, 40(3), 509-523.
Lambert, D.M. and Harrington, T.C., 1990. Measuring Non-Response Bias in Mail Surveys. Journal of Business Logistics, 11(2), 5-25.
Law, C.C.H. and Ngai, E.W.T. 2007. ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success. Information & Management, 44(4), 418-432.
Li, L., Markowski, C., Xu, L., and Markowski, E. 2008. TQM-A predecessor of ERP implementation. Int. J. Production Economics, 115 (2), 569-580
Lin, H.Y., Hsu, P.Y., and Ting, P.H., 2006. ERP Systems Success: An Integration of IS Success Model and Balanced Scorecard. Journal of Research and Practice in Information Technology, 38(3), 215-227.
Luo, W. and Liberatore, M.J., 2009. Achieving it consultant objectives through client project success. Information & Management, 46(5), 259-266.
Lyytinen, K. and Hirschheim, R., 1987. Information systems failures-a survey and classification of the empirical literature. Oxford Surveys in Information Technology, (4), 257-309.
Nah, F.F.H. and Delgado, S. 2006. Critical success factors for enterprise resource planning implementation and upgrade, Journal of Computer Information Systems, 46(3), 99-115.
Markus, M.L. and C. Tanis. 2000. The Enterprise System Experience-From Adoption to Success, in R.W. Zmud(ed.) Framing the Domains of IT Management: Projecting the Future Through the Past, Pinnaflex Educational Resources, Inc., Cincinnati, Ohio, 173-207.
Martinsons, M., Davison, M.R., and Tse, D., 1999. The balanced scorecard: A foundation for the strategic management of information systems. Decision Support Systems, 25(1), 71-88.
McLoughlin, I.1999. Creative technological change. London: Routledge.
Miller, R. and Lessard, D.R., 2000. The Strategic Management of Large Engineering Projects: Shaping Institutions, Risks, and Governance. MIT Press.
Myers, B. L. Kappelman, L. A. and Prybutok, V. R. 1997. A comprehensive model for assessing the quality and productivity of the information systems function: toward a theory for information system assessment, Information Resources Management Journal, 10 (1), 6-25.
Newell, S., Swan, J.A., and Galliers, R.D., 2000. A knowledge-focused perspective on the diffusion and adoption of complex information technologies: The BPR example. Information Systems Journal, 10(3), 239-259.
Ng, C.S.P., 2001. A decision framework for enterprise resource planning maintenance and upgrade: A client perspective. Journal of Software Maintenance and Evolution: Research and Practice, 13(6), 431-468.
Nicholas, J. M. and Steyn, H. 2008. Project Management for Business, Engineering, and Technology, 3rd Edition.
Nikolova, N. Reihlenb, M. and Schlapfner, J.F. 2009. Client–consultant interaction: Capturing social practices of professional service production, 25(3), 289-298.
Olson, D.L. and Zhao, F., 2007. CIOs’ perspectives of Critical success factors in ERP upgrade projects. Enterprise Information Systems, 1(1), 129-138.
Pan, G., Hackney, R., and Pan, S.L., 2008. Information Systems implementation failure: Insights from prism. International Journal of Information Management, 28(4), 259-269.
Park. J.H., Suh, H.J., and Yang, H.D., 2007. Perceived Absorptive Capacity of Individual Users in Performance of Enterprise Resource Planning (ERP) Usage: The Case for Korean firms. Information & Management, 44(3), 300-312.
Plaza, M. and Rohlf, K. 2008. Learning and performance in ERP implementation projects: A learning-curve model for analyzing and managing consulting costs, Int. J. Production Economics,115(1), 72-85.
Plaza, M. 2008. Team performance and information system implementation: Application of the progress curve to the earned value method in an information system project, Information Systems Frontiers, 10(3), 347-359.
Rajagopal, P. 2002. An innovation-diffusion view of implementation of enterprise resource planning (ERP) systems and development of a research model. Information & Management, 40(2), 87-114.
Rao, S.S., 2000. Enterprise Resource Planning: Business Needs and Technologies. Industrial Management & Data Systems, 100(2), 81-88.
Rettig, C., 2007. The trouble with enterprise software. MIT Sloan Management Review, 49(1), 21-27.
Remenyi, D., 1999. IT Investment-Making a Business Case. Butterworth-Heinemann, Oxford, UK.
Robbins, G., 2002. ERP Survey Results Point to Need For Higher Implementation Success, Robbins-Gioia Press.
Roberts, T.L., Leigh, W., Purvis, R.L., and Parzinger, M.J., 2001. Utilizing knowledge links in the implementation of system development methodologies. Information and Software Technology. 43(11), 635-640.
Rondeau, P.J., Ragu-Nathan, T.S., and Vonderembse, M.A., 2006. How Involvement, IS Management Effectiveness, and End-user Computing Impact IS Performance in Manufacturing Firms. Information & Management, 43(1), 93-107.
Sharma, N. and Patterson, P.G., 1999. The impact of communication effectiveness an service quality on relationship commitment in consumer, professional services. Journal of Services Marketing, 13(2), 151-170.
Soh, C., Siew, K. S., Wai, F. B., and May, T., 2003. Misalignments in ERP Implementation: A Dialectic Perspective. International Journal of Human-Computer Interaction, 16(1), 81-100.
Soh, C., Kien, S. S., and Tap-Yap, J., 2000. Cultural fits and misfit: is ERP a universal solution? Communications of the ACM, 43(4), 47-51.
Somers, T. M. and Nelson, K. G., 2003. The impact of strategy and integration mechanisms on enterprise system value: Empirical evidence from manufacturing firms. European Journal of Operational Research, 146(2), 315-338.
Shepherd, D. A., Covin, J. G., and Kuratko, D. F., 2009. Project failure from corporate entrepreneurship: Managing the grief process. Journal of Business Venturing, 24(6): 588-600.
Skok, W. and Legge, M., 2001. Evaluating enterprise resource planning (ERP) systems using an interpretive approach, ProceedingSIGCPR ''01 Proceedings of the 2001 ACM SIGCPR conference on Computer personnel research.189-197.
Standish Group International. CHAOS: Project failure and success report report. (1994), Dennis, MA; http://www.pm2go.com/sample_ research/chaos_1994_2.asp.
Stefanou, C., 2000. The Selection Process of Enterprise Resource Planning, ERP, Systems. Proceedings of the 6th Americas Conference on Information Systems, 988-991.
Sullivan, J. and Beach, R., 2009. Improving project outcomes through operational reliability: A conceptual model. Informational Journal of Project Management, 27(8), 765-775.
Sumner, M., 2009. How Alignment Strategies influence ERP Project Success. Enterprise Information Systems, 3(4), 425-448.
Sumner, M., 2000. Risk factors in enterprise-wide/ERP projects. Journal of Information Technology, 15(4), 317-327.
Tan K. C., 2002. Supply Chain Management: Practices, Concerns and Performance Issues, The Journal of Supply Chain Management, 38(1), 42-53.
Timbrell, G. and Gable, G. 2001. The SAP ecosystem: A knowledge perspective. IRMA International Conference, 1115-1118.
Thong, J.Y.L., 2001. Resource constraints and information systems implementation in Singaporean small businesses. Omega, 29(2), 143-156.
Tsai, W.H., Chen, S.P., Chen, H.C., Hsu, J.L., and Yang, C.C., 2010a. The Relationship between Critical Success Factors (CSFs) and Performance of ERP Systems Implementation – View of Implementation Phases, Journal of e-Business, 12(2), 297-316.
Tsai, W.H., Chou, Y.W., Lee, K.C., Lin, H.L., Kuo, H.C., and Hsu, J.L., 2010b. Investigation of the Influences of ERP Vendor and Consultant on ERP Performance, Journal of e-Business, 12(2), 287-296.
Tsai, W.H., Shaw, M., Fan, Y.W., Liu, J.Y., Lee, K.C., and Chen, H.C., 2011a. An Empirical Investigation of the Impacts of Internal/External Facilitators on the Project Success of ERP: A Structural Equation Model, Decision Support Systems, 50(2), 480-490.
Tsai, W.H., Lee, P.L., Shen, Y.S., and Lin, H.L., 2011b. A Comprehensive Study of the Relationship between Enterprise Resource Planning Selection Criteria and Enterprise Resource Planning System Success, Information & Management, Accepted Manuscript Available online 21 Oct 2011, DOI:10.1016/j.im.2011.09.007.
Tsai, W.H., Lee, K.C., Liu, J.Y., Lin, S.J., and Chou, Y.W., 2011c. The Influence of Enterprise Resource Planning (ERP) Systems’ Performance on Earnings Management, Enterprise Information Systems, Available online 24 Oct 2011, DOI:10.1080/17517575.2011.622414.
Tsai, W.H., Shaw, M., Fan, Y.W., Liu, J.Y., Lee, K.C., and Chen, H.C., 2011d. An Empirical Investigation of the Impacts of Internal/External Facilitators on the Project Success of ERP: A Structural Equation Model, Decision Support Systems, 50(2), 480-490.
Tsai, W.H., Hwang, E.T.Y., Chang, J.C., Lai, C.W., Lin, S.J., 2012. Turning Around Troubled Projects in an ERP Implementation Project from Consultancy Project Leaders’ perspectives, International Journal of Business and Systems Research, 6(2),123-149.
Van lwaarden, J.D., van der Wiele, T., Ball, L., and Millen, R., 2003. Applying SERVQUAL to web sites: An exploratory study. International Journal of Quality & Reliability Management, 20(8), 919-935.
Vathanophas, V. and Stuart, L., 2009. Enterprise resource planning: technology acceptance in Thai universities. Enterprise Information Systems, 3(2), 133-158.
Vilpola, I.H., 2008. A method for improving ERP implementation success by the principles and process of user-centered design. Enterprise Information Systems, 2(1), 47-76.
Von der Weth, R. and Starker, U. 2010. Integrating motivational and emotional factors in implementationstrategies for new enterprise planning software. Production Planning & Control. 21(4), 375-385
Wang, E.T.G. and Chen, J.H.F., 2006. Effects of internal support and consultant quality on the consulting process and ERP system quality. Decision Support Systems, 42(2), 1029-1041.
Wang, E.T.G., Lin, C.C.L., Jiang, J.J., and Klein, G., 2007. Improving enterprise resource planning (ERP) fit to organizational process through knowledge transfer. International Journal of Information Management, 27(3), 200-212.
Wang ,E.T.G., Shih , S.P., Jiang, J.J., and Klein, G., 2008. The consistency among facilitating factors and ERP implementation success: A holistic view of fit. The Journal of Systems and Software, 81(9), 1609-1621.
Wang, E.T.G., Gary, K., and James, J.J., 2006. ERP Misfit: Country of Origin and Organizational Factors. Journal of Management Information Systems, 23(1), 263-292.
Weill, P. and Ross, J. 2005. A Matrixed Approach to Designing IT Governance. MIT Sloan Management Review, 46(2), 26-34.
Wickramasinghe, V. and Gunawardena,V., 2010. Effects of people-centred factors on enterprise resource planning implementation project success: empirical evidence from Sri Lanka, Enterprise Information Systems, 4(3), 311‐328.
Wu, J.H., Shin, S.S., and Heng, M.S.H. 2007. A methodology for ERP misfit analysis, Information & Management, 44(8), 666-680.
Xu, L., Wang, c., Luo, X., and Shi, Z., 2006. Integrating Knowledge Management and ERP in Enterprise Information Systems. Systems Research and Behavioral Science, 23(2), 147-156, 2006.
Xu, Q. and Q. Ma, 2008. Determinants of ERP implementation knowledge transfer, Information & Management, 45(8), 528-539.
Yang, J.B., Wu, C.T., and Tsai, C.H. 2007. Selection of an ERP system for a construction firm in Taiwan: A case study. Automation in Construction, 16(6), 787-796.
Yusuf, Y., Gunasekaran, A., and Abthorpe, M.K., 2004. Enterprise information systems project implementation: A case study of ERP in Rolls-Royce. International Journal of Production Economics, 87(3), 251-266.
Zhang, Z., Lee, M., Huang, P., Zhang L., and Huang, X., 2005. A framework of ERP systems implementation success in China: An empirical study. International Journal of Production Economics, 98(1), 56-80.
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top