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題名:導入雙方能耐與知識移轉氣候對企業資源規劃系統知識移轉之影響
作者:周昭正
作者(外文):Jau-jeng Jou
校院名稱:國立中山大學
系所名稱:資訊管理學系研究所
指導教授:侯君溥
學位類別:博士
出版日期:2012
主題關鍵詞:調節效果能耐部分最小平方法中介效果ERP 導入知識移轉氣候知識來源方-知識接受方Moderating effectsPartial least squaresCompetenceKnowledge transfer climateMediating effectsERP implementationSender-receiver framework
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ERP系統(Enterprise Resource System) 是能串連企業商業流程與內部資源的套裝軟體,讓企業得以快速回應市場需要。而源於ERP系統自身的複雜性,致難與企業現有流程整合,因此企業於導入ERP時,通常會借用顧問(知識來源方)來協助企業自身(知識接受方)學習系統導入時之相關知識,故其導入過程不同於一般由企業主導之系統開發專案。本研究目的即在檢視企業導入ERP此類複雜套裝系統時,影響雙方(企業、顧問)達成有效知識移轉之因素。
以往學者就ERP知識移轉先行條件以及個案研究,發現ERP知識移轉良窳對於ERP系統導入結果具顯著影響。然如何使ERP系統導入之參與者樂意於導入過程中分享、交流、吸收彼此的知識,以增進對導入系統及特殊流程的了解,促成有效的系統知識移轉,仍未有更深入的研究。
本研究之創新處在於:藉由社會交換理論(Social Exchange Theory)與能耐理論(competence Theory),提出促成有效ERP導入知識移轉所需的中介要素–正向知識移轉氣候(Knowledge Transfer Climate, KTC),以及探討知識來源方與知識接收方所具備之能耐對正向知識移轉氣候形成的影響,發展成一整合模型。
另於實證研究方面,本研究利用問卷調查方式,以部分最小平方(PLS)法來驗證上述構面間的強度,輔以迴歸分析方法驗證構面間、構面與中介變數(KTC),以及與調節變數之關係。研究結果發現:有效的ERP系統知識移轉仰賴於導入團隊間正向知識移轉氣候的形成,而能否形成正向知識移轉氣候則又受到導入雙方能耐與顧問方代理行為之影響。
本研究期望藉由提出ERP導入過程中知識移轉氣候的理論架構,讓企業得以透過控制關鍵因素,達到有效的知識移轉,進而促成成功的ERP系統導入。
While prior studies on ERP implementation have largely focused on the importance of best practices, this paper examines the impact of knowledge transfer climate and the competence of the players (i.e., the implementing firm and the consultant team). The model divides factors that influence the result of knowledge transfer during ERP implementation into three categories: those implemented by the firm, those implemented by the consultant, and those related to the impact of the knowledge transfer climate. Competence factors from the first two aspects facilitate the building of a better knowledge transfer climate. Survey results from 101 respondents were subjected to multivariate analysis. The significance of player competence factors is verified, and an understanding of the role that the knowledge transfer climate plays in the knowledge transfer process and the impact on the transfer process is developed.
This paper provides a broader, richer model of knowledge transfer networks to promote insight into successful ERP implementation. In practice, the key to effective knowledge transfer is the establishment a positive knowledge transfer climate. To achieve a successful ERP implementation, practitioners should focus on possessing robust competences with ERP implementation partners. Additional research may help ERP implementation project teams more effectively promote knowledge transfer in a wider range of conditions with greater confidence and precision.
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