一、中文文獻
池文海、黃庭鍾及魏國州,(2007),領導型態、組織學習、全面品質管理對於組織績效之影響-以台灣資訊電子產業為例,明新學報,第33期,27-46。行政院金融監督管理委員會保險局編印,(2011),保險市場重要指標。台北。
林明俊、陳青浩及陳冠志,(2010),產險業財務績效與市佔率之分 析,保險經營與制度,第9卷,第1期,51-68。邱皓政,(2006),結構方程模式,台北:雙葉書局。
胡涵棻,(1999),市場導向、品質導向及學習導向對軟體公司組織績效之影響,國立中央大學資訊管理研究所碩士論文。
財團法人保險事業發展中心編印,(1999-2011),產物保險統計要覽。台北。
高棟梁,(2005),台灣地區產險業經營效率之衡量:二階段資料包絡法之運用,私立銘傳大學管理研究所博士論文。
張文武,(1998),保險業效率、承保週期及損失率之實證研究,國立中央大學財務管理研究所博士論文。張玉美,(1992),火災保險最佳自留額釐訂之研究,國立政治大學保險研究所碩士論文。
張紹勳,(2008),研究法方-理論與統計。台中:滄海書局。
梁榮輝、廖振盛,(2007),台灣地區產險業經營效率與規模經濟之研究,第6卷,第1期,77-98。梁榮輝、廖振盛及張瑞玲,(2008),台灣地區產險業經營績效因素之研究-財務面的實證分析,保險專刊,第21卷,第1期,81-102。許文彥、王詩穎,(2003),我國產險業最低資本與資本結構之研究,風險管理學報,第5卷,第1期,109-125。陳亞為、郝充仁與陳迺慧,(2005),台灣地區產物保險業經營績效之分析-隨機邊界法之應用,貨幣市場,第9卷,第5期,1-45。
陳柏楓,(2006),運用結構方程模式探討領導型態、組織文化、組織學習、工作滿足、組織承諾以及組織績效之關係--以台灣地區人壽保險業為例,國立東華大學企業管理學研究所碩士論文。
黃旭男、高棟梁,(2005),台灣地區產險公司經營績效之評估:二階段資料包絡分析法之應用,保險專刊,第21卷,第1期,57-79。黃芳銘,(2009),結構方式模式理論與應用。台北:五南圖書出版公司。
詹明華,(2008),再保險需求之實證研究以台灣產物保險公司為例,私立真理大學財經研究所碩士論文。
廖振盛,(2009),本國與外商產險經營效率的比較-多變量統計、灰關聯分析與資料包絡分析應用,經營管理論叢,第5卷,第2期,39-55。蔡明達、洪順慶,(2002),組織學習與市場導向理論之比較與探討,中華管理評論國際學報第5卷,第5期,54-72。
賴丞坡、黃麗夙(2010),產險業策略與核保績效-採動態策略群組觀點,保險專刊,第26卷,第1期,15-38。二、英文文獻
Adams, M. (1996). The reinsurance decision in life insurance firms: An empirical test risk-bearing hypothesis. Accounting and Finance, 36, 15-30.Adams, M. and Buckle, M. (2003). The determinants of corporate financial performance in the Bermuda insurance market. Applied Financial Economics, 13, 133-143.
Adams, M. Hardwick, P. and Zou, H. (2008). Reinsurance and corporate taxation in the United Kingdom life insurance industry. Journal of Banking and Fiinance, 32(1),101-115.
Adiel, R. (1996). Reinsurance and the management of regulatory ratios and taxes in the property-casualty insurance industry. Journal of Accounting and Economics, 22, 207-240.
Agarwal, S., Erramilli, M. K.and Dev, C.S. (2003). Market orientation and performance in service firms: Role of innovation. Journal of Service Marketing, 17(1), 68-82.
Agus, A. (2004). TQM as a focus for improving service performance and customer satisfaction: An empirical study on a public service sector in Malaysia. Total Quality Management and Business Excellence, 15(4&6), 615-628.
Agus, A., Krishnan, S.K. and Kadir, S.L.S.A. (2000). The structural impact of total quality management on financial performance relative to competitors through customer satisfaction:A case study of Malaysia manufacturing companies. Total Quality Management, 11 (4-6), 808-819.
Alan, B. (1992). Industrial experience with total quality management. Total Quality Management, 3(2), 147-156.
Alegre, J. and Chiva, R. (2008). Assessing the impact of organizational learning capability on product innovation performance: An empirical tes. Technovation, 28(6), 315-326.
Anderson, J. C. and Gerbing, D.W. (1988). Structure equation model in practice: A review and recommended two-step approach, Psychological Bulletin, 103(3), 411-423.
Bagozzi, R. P. and Yi, Y. (1988). On the evaluation of structure equations model. Journal of Academic of Marketing Science, 16(1), 74-94.
Bamberger, P. , Bacharach, S. and Dyer, L. (1989). Human resources management and organizational effectiveness: High technology entrepreneurial startup firms in Israel. Human Resource Management, Fall, 28(3), 349-366.
Barrow, J.W. (1993). Does total quality management equal organizational learning? Quality Progress, July, 39-43.
Bentler, P.M. (1980). Multivariate-analysis with latent-variables-causal-modeling. Annual Review of Psychology, 31,419-456.
Berger, A.N. (1995). The profit-structure relationship in banking: Test of market power and efficient-sturcture hypotheses. Journal of Money Credit and Banking, 27, 404-431.
Berger, L.A., Cummins, J.D. and Tennyson, S. (1992). Reinsurance and the liability insurance crisis. Journal of Risk and Uncertainty, 5, 253-272.
Berry, L.L. and Paeasuraman, A. (1992). Prescriptions for a service quality revolution in American. Organizational Dynamics, 20(4), 5-15.
Black, F. and Skipper, H. D. (1994). Life insurance, 12th ed. Englewood Cliffs, N.J.: Prentice Hall.
Bontis, N., Crossan, M. and Hulland, J. (2002). Managing an organizational learning system by aligning stocks and flows. Journal of Management Studies, 39(4),437-469.
Broch, K. (1960). An attempt to determine the optimum amount of stop loss reinsurance. Transactions of the XVI International Congress of Actuaries, 1, 597-610.
Browne, M. J. and Hoyt, R. E. (1995). Economics and market predictors and insolvencies in the property-liability insurance industry. Journal of Risk and Insurance, 62(2), 309-327.
Browne, M. J. , Carson, J. M. and Hoyt R. E. (2001). Dynamic financial models of life insurers. North American Actuarial Journal, 5, 11-26.
Buhlmann, H. (1970). Mathematical methods in the risk theory, Berlin: Springs-Verlag.
Calandro, J. and Scott, L. (2002). The insurance performance measure (IPM): Bringing value to the insurance industry. Journal of Applied Corporate Finance, 14(4), 8-13.
Carter, R. (1979). Reinsurance, Londom:Kluwer Publishing.
Cayla, D. (2008). Organizational learning: A process between equilibrium and evolution. Journal of Economic Issue, 42(2), 553-559.
Chait, H. N. (1998). How organizations learn: An integrated strategy for building learning capability. Personnel Psychology, Durham, 51(3), 771-774.
Chan, T. S. F. (1998). Customer complaints, racial discrimination, and distribution channels in private passenger auto insurance. Journal of Insurance Regulation, 17, 24-43.
Chang, V. Y. , Wang, L. and Tzeng, L.Y. (2010). A reexamination of the relationship between organization forms and distribution channels in the U.S. property-liability insurance industry. Asia-Pacific Journal of Risk and Insurance, 4(2), 1-24.
Chen, R. and Wong K. A. (2004). The determinants of financial health of Asian insurance companies. Journal of Risk and insurance, 71(3), 469-499.
Chidambaran, N.K. , Pugel, T.A. and Saunders, A. (1997). An investigation of the performance of the U.S. property-liability insurance industry. Journal of Risk and Insurance 64(2), 371-381.
Choe, J. M. (2004). The relationships among management accounting information, organizational learning and production performance. Journal of strategic information systems,13 (1),61-85.
Choi, B. P. and Weiss, M. A. (2005). An empirical investigation of market structure, efficiency, and performance in property-liability insurance. Journal of Risk and Insurance, 72(4), 635-673.
Choi, B.P. and Elyasiani, E. (2011). Foreign-owned insurance performance in the U.S. property-Liability markets. Applied Economics, 43(3), 91-306.
Choi, B.P. (2010). The U.S. property and liability insurance industry: Firm growth, size, and age. Risk management and Insurance Review, 13(2), 207-224.
Cole, C. R. and McCullough, K. A. (2006). A reexamination of the corporate demand for reinsurance. Journal of Risk and Insurance, 73(1), 169-192.
Colquitt, L.L. and Hoyt, R. E. (1997). Determinants of corporate hedging behavior: Evidence from the life insurance industry. Journal of Risk and Insurance, 64(4), 649-671.
Colquitt, L.L., Sommer, D.W. and Godwin, N.H. (1999). Determinants of cash holding by property-liability insurers. Journal of Risk and Insurance, 66(4), 401-415.
Conner, K. R. and Prahalad, C.K. (1996). A resource-based theory of the firm:Konoledge versus opportunism.Organization Science.7(5),477-501.
Corbett, C.J., Montes-Sancho,M.J. and Kirsch,D.K. (2005). The financial impact of ISO 9000 cretification in the United States: An empirical analysis, Management Science, 51(7),1046-1059.
Cummins, J.D. and Xie, X. (2008). Mergers and acquisitions in the U.S. property-liability insurance industry: Productivity and efficiency effect, Journal of Banking and Finance, 32, 30-55.
Cummins, J.D.and Nini, G.P. (2002). Optimal capital utilization by financial firms: Evidence from the property-liability insurance industry. Journal of Financial
Services Research, 21(1), 15-53.
Cummins, J.D. and Zi, H. (1998). Comparison of frontier efficiency methods: An application to the U.S. life insurance industry. Journal of Productivity Analysis, 10(2), 131-152.
Cummins, J.D., Dionne, G. , Gagné, R. and Nouira, A. (2008 ). The costs and benefits of reinsurance. Working Paper, SCOR/JRI conference.
Delaney, J. T. and Huselid, M.A. (1996).The impact of human resource management practices on perceptions of organizational performance. Academy of Management Journal, 39(4), 949-969.
Dess and Robinson. (1984). Measuring organizational performance in the absence of objective measures. Stregatic Management Journal, 15(3), 265-273.
Dickson, D.and Waters, H. (1996). Reinsurance and ruin. Inaurance: Mathematics and Economics, 19, 61-80.
Doherty, N. and Smetters, K. (2005). Moral hazard in reinsurance markets. Journal of Risk and Insurance, 72(3), 375-391.
Doherty, N.A. and Tinic, S.M, (1981). Reinsurance under conditions of capital market equilibrium: A note. The Journal of Finance, 36(4), 943-956.
Easton, G. S.and Jarrell, S.L. (1998). The effects of the total quality management on corporate performance: A empirical investigation.The Journal of Businesss, 71(2), 253-307.
Elango, B., Ma,Y.L. and Pope, N. (2008). An Investigation into the diversification performance relationship in the U.S. property-liability insurance industry. Journal of Risk and Insurance, 75(3), 567-591.
Ellinger, A. D., Ellinger, A. E., Yang, B. and Howton, S. W. (2002). The relationship between the learning
organization concept and firm’s financial performance: An
empirical assessment. Human resource Development Quarterly, 31(1), 5-21.
Ellis, S. and Shpielgerg, N. (2003). Organizational learning mechanisms and managers’ perveived uncertainty. Human Relations, 56(10), 1233-1254.
Fecher, F., Kessler, D., Perelman, S.and Pestieay, P. (1993). Productive performance of the French insurance industry. Journal of Productivity analysis, 4, 77-93.
Fiske, S.T. , Kenny, D. A. and Taylor,S.E. (1982). Structural models for the mediation of salience effects on attribution. Journal of Expenimental Socail Psychology, 18(2), 105-127.
Flynn, B. B. and Sakakibara, S. (1995). Relationship between JIT and TQM: Practices
and Performance, Academy of Management Journal,38(5), 1325-1360.
Fotopoulos, C.V. and Psomas, E.L. (2010). The structural relationships between TQM factors and organizational performance. The TQM Journal, 22(5), 539-552.
Garneiro, L.A. and Sherris, M. (2009). Demand for reinsurance: Evidence from Australian insurers. China-USA Business Review, 8(10), 1-21.
Garven, J.R. and Lamm-Tennant, J. (2003). The demand for reinsurance: Theory and empirical test. Assurance, 71, 217-238.Garvin, D.A. (1993). Building a learning organization, Harvard Business Review, 71(4), 78-91.
Gatzlaff, K. (2009). Dimensions of property-liability insurer performance. Unpublished doctoral dissertation, University of Florida State.
Gjessing, H. and Paulsen, J. (1994). Properties of fuctions of the excess-of-loss reterntion limit with applications. Insurance:Mathematics and Economics,15,1-21.
Gomez, M. (2004). The influence of environmental, organizational and HRM factors on employee benaviors in subdidiaries: A mexican case study of organizational learning. Journal of World business, 39(1), 1-11.
Grace, M. F. and Hotchkiss, J.L. (1995). External impacts on the property-liability insurance cycle. Journal of Risk and Insurance, 62(4), 738-754.
Gryna, F. M. and Juran, J. M. (1993). Quality planning and analysis: From product development through use, 3rd Ed., New York: McGraw-Hill, Inc.
Gujarati, D. N. (1995). Basic econometrics, New York: McGraw Hill, Inc.
Hair, J. F., Anderson, R. E., Tatham, R. L. and Black, W. C. (1998). Multivariate data analysis, 5th ed.Upper Saddle River, New Jerset: Prentice-Hall International.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E.and Tatham, R. L. (2006). Multivariate data analysis, 6th ed. Englewood Cliffs, New Jerset: Prentice-Hall International.
Han, L., Li, D., Moshirian, F. and Tian, Y. (2010). Insurance development and economic growth. The Geneva papers on Risk and Insurance-Issues and practice, 35, 183-199.
Hancock, J. , Huber, P. and Koch, P. (2001). Value creation in the insurance industry. Risk Management and insurance Review, 4(2), 1-9.
Hardwick, P. (1997). Measuring cost inefficiency in the UK life insurance industry. Applied financial Economics, 7, 37-44.
Hausam, J.A. (1978). Specification Tests in Econometrics. Econometrica, 45,1251-1271.
Helleloid, D. and Simonin, S. (1994). Organizational learning and a firm’s core competence, competence-base competition. New York: John Wiley and Sons.
Hertenstein, J. H. and Platt, M.B. (2000). Performance measures and management control in new product development.Accounting Horizons, 14(3), 303-323.
Hoerger, T. J. , Sloan, F.A.and Hassan, M. (1990). Loss volatility, bankruptcy, and the
demand for reinsurance. Journal of Risk and Uncertainty, 3,221-245.
Hoyt, R.E. and Khang, H. (2000). On the demand for corporate property insurance. Journal of Risk and Insurance, 67(1), 91-107.
Hsiao, C. (1985). Benefits and limitations of panel data. Econometric Reviews, 4(1), 121-174.
Huarng, F. and Chen, Y.T. (2002). Relationships of TQM philosophy, methods and performance: A survey in Taiwan. Industrial Management & Data Systems, 102(4), 226-234.
Huber, G. P. (1991). Organizational learning: The contributing processes and the literatures. Organization Scinece, February, 88-115.
Hult, G. T. and Ferrell, O. C.(1997). Global organizational learning capacity in purchasing: Construct and measurement. Journal of Business Research, 40, 97-111.
Hung, R.Y.Y., Lien, B.H. , Yang, B.Y., Wu, C. M. and Kuo, Y.M. (2011). Impact of TQM and Organizational learning on innovation performance in the high-tech industry. International Business Review, 20, 213-225.
Hurley, R.F.and Hult, G. T. M. (1998). Innovation, market orientation and organizational learning: An integration with empirical investigation. Journal of Marketing, 62, July, 42-64.
Inkpen, A. (1995). The management of international joint ventures: An organizational learning perspective. London: Routledge.
Issac, G. , Rajendran, C. and Anantharaman, R. N. (2004). Significance of quality certification: The case of the software industry in India. The Quality Management Journal, 11(1), 8-32.
James, L.R., Mulaik, S. and Brett,J. (1982). Causal analysis: Assumptions, model and data. Beverly Hill, CA: Stage.
Jensen, M.C. (1986). Agency costs of free cash flow, corporate finance and takeover. American Economic Review: Papers and proceedings, 76, 323-329.
Jonghag, J. (2001). Reinsurance retentions and limits for property-liability insurers: Theory and empirical tests. Unpublished doctoral dissertation, University of Temple.
Juran, J.M. (1993). Made in USA: A renaissance in quality. Harvard Business Review, 71,42-50.
Kader, H. A., Adams, M. and Mouratidis, K. (2010). Testing for trade-offs in the reinsurance decision of United Kingdom life insurance firms. Journal of Accounting, Auditing & Finance, 25(3), 491-522.
Kaplan, R.S., Norton, D.P. (1992). The balanced scorecard-measures that drive performance. Harvard Business Review, Jan-Feb, 71-79.
Kaplan, R.S., Norton, D.P. (1996). Using the balanced scorecard as a strategic management systems. Harvard Business Review, Jan-Feb, 75-85.
Kaynak, H. (2003). The relationship between total quality management practice and their effects on firm performance. Journal of Operation management, 21,405-435.
Kim, Y.D., Anderson, D.R., Amburguey, T.L. and Hickman, J.C. (1995). The use of event history analysis to examine insurer insolvencies. Journal of Risk and Insurance, 62(1), 94-110.
Klein, R.W. , Philips, R .D. and Shiu,W. (2002). The capital structure of firms subject to
price regulation: Evidence from the insurance industry. Journal of Financial
Services Research, 21, 79-100.
Kroll, Y. and Nye, D. (1991). Reinsurance retention levels for property liability firms. Insurance: Mathematics and Economics, 10, 109-123.
Lai, G .C. and Limpaphayom, P. (2003). Organizational structure and performance: Evidence from the nonlife insurance industry in Japan, Journal of Risk and Insurance, 70(4), 735-757.
Lam, S.Y., Lee V.H., Ooi, KB and Lin, B. (2011). The relationship beween TQM, learning orientation and market performance in service organizations: An empirical analysis. Total Quality Management and Business Excellence,22(12),1277-1297.
Lee, S.H. and Urrutia, J. L. (1996). Analysis and predication of insolvency in the property-liability insurance: A comparison of logit and hazars models. Journal of Risk and Insurance, 63(1), 7121-130.
Lee, K., Palmer, B.A. and Skipper, H.D. (1992). An analysis of life insurer retention limits. Journal of Risk and Insurance, 59(1), 57-71.
Lei, Y. and Schmit, J.T. (2010). Factors influencing the demand for reinsurance in the medical malpractice insurance market: A focus on organizational form. Journal of insurance regulation, 29, 1-28.
Lei, D. , Slocum, J. W. and Pitts, R.A. (1999). Designing Organizations for competitive advantage: The power of unlearning and learning.Organizational Dynamic, 37(3), 24-38.
Lemak, D.J. and Reed, R. (2000). An application of thompson’s typology to TQM in service firms. Journal of Quality Management, 5, 67-83.
Leverty, J.T. and Grace, M. F. (2010). The robustness of output measures in property-liability insurance efficiency studies. Journal of Banking and Finance, 34, 1510-1524.
Lewis, C.M. and Murdock, K.C. (1996). The role of government contracts in discretionary reinsurance markets for natural disasters. Journal of Risk and Insurance, 63(4), 567-597.
Liao, C.S. (2008). The X-efficiency of non-life insurance industry in Taiwan. 2008 New Century Enterprise Idea and Create Value Conference, Fu Jen Catholic University.
Liebenberg, A.P and Sommer, D.W. (2008). Effects of corporate diversification: Evidence from the property-liability insurance industry. Journal of Risk and Insurance, 75(4), 893-919.
Lopze, S.P., Peon, J.M.M. and Ordas,C.J.V. (2005). Human resource practice, organizatioanl learning and business performance. Human Resource Development International, 8(2), 147-164.
Love,PE., Li,H., Irani,Z., and Faniran,O. (2000). Total quality management and the learning organization: A dialogue for change in construction. Construction Management Economics, 18(3), 231-331.
Luksa, B.A., Hult, G.T.M. and Ferrel, O.C. (1996). A theoretical perspective of antecedents and consequences of organizational learning in marketing channels. Journal of Business Research, 36(3), 233-244.
Lumpkin, G.T. and Dess, G. G. (1996). Clarifying the entrepreneurial orientation construct and linking it to performance.The Academy of Management Review, 21(1),135-172.
Ma,Y. and Elango,B. (2008). When do international operations lead to improved performance? An analysis of property-liability insurer. Risk management and Insurance Reviews, 11(1), 141-155.
Maruyama, G.M. (1998). Basics of structural equation modeling. Thousand Oaks, CA: Sage.
Martinez-Costa, M. and Jimenez-Jimenez, D. (2008). Are companies that implement TQM better learning organizations? An empirical study. Total Quality Management and Business Excellence, 19(11), 1101-1115.
Martinez-Costa, M. and Jimenez-Jimenez, D. (2009). The effectiveness of TQM: The key role of organizational learning in small business. International Small Business Journal, 27, 98-125.
Mayers, D. and Smith, C.W. (1988). Ownership structure across lines of property-casulty insurance. Journal of Law and Economics, 26, 1-23.
Mayers, D. and Smith, C.W. (1990). On the corporate demand for insurance: Evidence from reinsurance market. Journal of Business, 63(1), 19-40.
McShane, M,K.,Cox, L.A. and Butler, R.J. (2010). Regulatory competition and forbearance: Evidence from the life insurance industry. Journal of Banking and Finance, 34,222-232.
Myers, S. (1977). Determinants of corporate borrowing. Journal of Financial Economics, 5 , 147-175.
Noriaki K. (1996). Guide to TQM in service industries. Tokyo: Asian Productivity Organization.
Nunnally, J. (1978). Psychometric theory (2nd ed).New York: McGraw-Hill, Inc.
O’Dell,C. and Grayson, C. J. (1998). If only we knew what we know: Identification and transfer of internal best practices. California Management review, 40(3), 154-174.
Pinho, J.C. (2008). TQM and performance in small medium enterprise: The mediating effects of customer orientation and innovation. International Journal of Quality & Reliability Management, 25(3), 256-275.
Powell, L.S. and Sommer, D.W. (2007). Internal versus external capital markets in the insurance industry: The role of reinsurance. Journal of Financial Service Research, 31,173-188.
Regan, L. and Tzeng, L.Y. (1999). Organization from in the property-liability insurance industry. Journal of Risk and Insurance, 66(2), 253-273.
Regan. L. (1999). Expense ratios across insurance distribution systems: An analysis by line of business. Risk Management and Insurance Review, 2, 44-59.
Reinarz, R., Schloss, J., Patrik, G., Kensicki,P. and Elliott, M. (1990). Reinsurance practice, Vol II, Insurance Institute of American.
Schmutz, M. (1999). Designing property reinsurance programmes-The pragmatic approach.Swiss Reinsurance Company Publishing.
Selvaraj, M. (2009). Total quality management in Indian commercial banks: A comparative study. Journal of Marketing &Communication, 4(3), 59-70.
Senge, P. (1990). The fifth discipline: The art and practice of the learning organization, New York: Doubleday.
Sharpe, I.G. and Stadnik, A. (2007). Financial distress in Australian general insurers. Journal of Risk and Insurance, 74(2), 377-399.
Shiu, Y. (2009). Economic factors, firm characteristics and performance: A panel data analysis for United Kingdom life offices. Applied Economics letters.16, 1033-1037.
Shiu, Y. (2011). Reinsurance and capital structure: Evidence form the United Kingdom non-life insurance industry. Journal of Risk and Insurance, 78(2), 475-494.
Shortridge, R. T. and Avila, S.M. (2004). The impact of institutional ownership on the
reinsurance decision. Risk Management and insurance Review, 7(2),93-106.
Skipper, H.D. (1998). International risk and insurance. New York: McGraw-Hill, Inc.
Slater, S.F. and Narver, J.C. (1995). Market orientation and learning organization Journal of Markeing, 59(3), 63-74.
Sohal, A. and Morrison, M. (1995). Is there a link between total quality management and learning organizations? The TQM Magazine, 7(3), 41-44.
Sommer, D.W. (1996). The impact of firm risk on property-liability insurance price. Journal of Risk and Insurance, 63(3), 501- 514.
Sousa, R.and Voss, C.A. (2002). Quality management re-visited: A reflective review and agenda for future research. Journal of Operation management, 20, 90-101.
Steers, R.M. (1975). Problems in the measurement of organizational effectiveness. Administration Science Quarterly, 20(4), 546-558.
Sureshchandar, G.S. , Rajendran, C. and Anatharaman, R.N. (2001). A conceptual model for total quality management in service organizations. Total Quality Management, 12(3), 343-363.
Swiss Reinsurance Company. (2011). Word Insurance in 2010, premiums back to growth-capital increases. Sigma , 2/2011.
Trieschmann, JS, Gustavson S.F. (1998). Risk management and insurance.10th Edition. Ohio: South-Western College Publishing.
Ullman, J. B. (2007). Structural equation modeling. In B.G. Tabachnick and L.S. Fidell (Eds.). Using multivariate statistics. 5th ed. New York: Allyn Bacon.
Venkatraman, N. and Ramanujam,V. (1986). Measurement of business performance in strategy research:A comparison of approaches. Academy of Management Review, 11(4), 801-814.
Wang, J.L., Chang, V.Y., Lai, G. C.and Tzeng, L.Y. (2008). Demutualization and demand for reinsurance. The Geneva papers on Risk and Insurance-Issues and practice, 33,566-584.
Webb, B. L. , Harrison, C.M. and Markham, J.J. (1992). Insurance operations. American Institute for Chartered Casualty Underwriters. USA: Malvern Pennsylvania.
Weiss, M.A. and Chung, J. (2004). Reinsurance prices, financial quality, and global capacity. Journal of Risk and Insurance, 71(3), 437-467.
Wooldridge, J. M. (2006). Introductory econometrics: A modern approach, 3rd edition, Cincinnati, OH: South-Western.
Yin, C.Y. (2010). Economies of scale in the non-life insurance industry in Japan: Did dreegulation enhance economies of sale? Journal of Insurance Regulation, 29, 47-71.
Zeithaml, V. A. and Bitner, M. J. (2000). Services marketing:Integrating customer focus across the firm (2rd. ed.). London: McGraw-Hill, Inc.