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題名:警政機關監視錄影系統策略運用之成效評估
作者:蘇保安
校院名稱:中央警察大學
系所名稱:警察政策研究所
指導教授:許福生、王俊元
學位類別:博士
出版日期:2013
主題關鍵詞:監視錄影系統策略三角策略運用成效評估CCTVstrategic trianglestrategy applicationeffect evaluation
原始連結:連回原系統網址new window
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摘 要
本研究題目為「警政機關CCTV策略運用之成效評估」,研究架構參考Mark H. Moore的價值-能力-支持(Value-Capacity-Support,VCS)策略三角、警政創新模式、犯罪學理論、策略意涵與組織管理等概念,建構本研究分析之基礎。本研究核心聚焦於CCTV策略運用為自變項(設置支持、目標價值、管理能力)與警政成效評估為依變項(工作績效、工作結果、服務品質),兩者間之關連性論述。研究方法以量化實證分析調查全國基層同仁的看法,輔以質化焦點團體訪談解釋實證的現象,作為實務機關推動CCTV策略與評估之參考。因此,本研究有二種面向之價值與貢獻,一種是CCTV理論與實務接軌,另一種是對我國警察機關作深入的實證分析與討論,呈現出目前我國警政機關對CCTV策略之成效差異。總之,本文是一個理論與實務的調查,也是一個對目前實務現況的白皮書。
本研究主要目的
一、探討CCTV在警政創新模式之定位,瞭解CCTV為何成為警政機關主流的研究對象與核心。
二、建構警政機關CCTV策略運用之模式,歸納出警政機關CCTV最適合模式的策略工具。
三、衡量警政CCTV之成效評估的指標,發展評量警政機關CCTV之成效多元評估指標。
四、探討警政CCTV策略運用與警政成效間之關連性,說明CCTV的三項(設置支持、目標價值、管理能力)策略與警政成效(工作績效、工作結果、服務品質)之間關係程度。
本研究之結論
一、CCTV在警政創新模式中具有連結各模式之角色:CCTV在警政創新模式的多元聚焦途徑之運用、在環境犯罪學與策略管理的模式之擴散、在科技專業創新策略模式的新取向趨勢,扮演很重要的關鍵地位。
二、我國警政機關CCTV策略運用具有多元分歧之特性:
(一)CCTV「設置支持」策略:規劃CCTV設置時,可以警察專業導向為主、民眾導向為輔,既考量專業也兼顧民意,發揮最大的整合的功效。另對資源支持認同程度,可考量內部共識與資源,並加強外部民意的支持,創造最大化的資源支持基礎。
(二)CCTV「目標價值」策略:員警認為對CCTV策略內容,以前瞻型式之認同程度高,警政機關可採主動前瞻型創新策略,使組織目標更顯現出對創新採取發展的態度。
(三)CCTV「管理能力」策略:員警對CCTV標準化之認同程度高且認為有助於發揮CCTV的管理能力策略。
三、我國警政CCTV成效評估具有多元功能之效果
(一)「工作績效」成效:治安工作仍是員警認同CCTV最重要之成效。
(二)「工作結果」成效:對執勤時的工作行為和結果有正面的影響。
(三)「服務品質」成效:增加解決問題能力、大幅提升警察的形象與整體滿意度。
四、警政CCTV多元策略運用對警政成效有不同之影響;在設置支持,應強化警察與民眾的態度;在目標價值,應強化安全感受與前瞻型式;在管理能力,應強化專責式與標準化,運用多元聚焦策略對警政成效有不同之影響。
本研究之建議
一、警察學理上的建議
(一)推廣警政CCTV策略運用之新三角(VCS)模式,經全國各縣市基層員警實證調查發現,警政CCTV策略運用,已受到員警高度價值能力支持的肯定,運用VCS 模式可作為警政策略的新模式。
(二)加強運用警政CCTV創新之新模式,找出適合本土的多元聚焦警政策略,因應未來治安之需求,建構警政CCTV創新模式之的新定位。
二、警察實務上的建議
(一)強化設置支持策略整合警察內部與民眾外部力量:警政策略應有專業及民意的觀念,並加強宣導溝通爭取各界資源支持。
(二)發揮目標價值策略提高民眾安全感受:運用犯罪熱點、情境式犯罪預防及問題導向結合為基礎實施監控,降低犯罪及提昇安全感。
(三)強化警政CCTV策略執行管理能力:重視專業與制度化訓練,建立專業人才庫,成立專責的管理機構,制定標準操作手冊,發揮最大綜效。
(四)建構警政CCTV成效多元評估面向:採用內部與外部觀感評估警政成效,即警政成效之工作績效、工作結果及服務品質等多元成效評估。
關鍵字:監視錄影系統、策略三角、策略運用、成效評估
Abstract
The title of this study is“Effect evaluation on the Use of CCTV Strategy of Police Administration,” and the research structure has taken reference after concepts such as strategic triangle of Value-Capacity-Support (VCS) by Mark H. Moore, innovation model of police administration, theory of criminology, strategy connotation, and organization management to construe the foundation for the study analysis, the core of the study should focus on the strategy use of CCTV as the independent variable (establishment support, objective value, and management capacity) and effect evaluation of police administration as dependent variable (work performance, work result, and service quality), and also the correlation discourse between the two. Furthermore, it will also carry out quantified empirical analysis to investigate the opinions and view of the police, supplemented with qualitative focus-group interview to interpret the empirical sign, which can be taken as the reference for theoretical investigation of police administration as well as facilitation of CCTV strategy by the field authority. Therefore, the study is found with two aspects of values of contribution; the first is CCTV theory and practice linkage, and the other is that it can be used as the in-depth empirical analysis and discussion regarding our police authority. So that it can demonstrate the difference of effect in pertaining to CCTV policy employed by our police authority. As a whole, the study is a study of theory and practice, and also a white paper concerning status of current practice.
Primary Objectives of the Study
1. It investigates the positioning on the innovative model of the police administration regarding CCTV, and appreciates why CCTV should become the mainstream subject and core of study by the police authority.
2. It helps the police authority to develop a procedure of applying CCTV strategy to the system, and locates the most suitable strategic model that the police authority suits the most.
3. It should evaluate the indicators of effect capacity regarding CCTV, and develop measures of assessment to evaluate indicators of CCTV effect.
4. It should investigate the correlation between CCTV strategy use and effect of police administration, and explain the extent of correlation between three strategies of CCTV (establishment support, objective value, and management capacity) to effect of police administration.
Conclusions of the study
1. The role of CCTV found with connection to each model within the innovative model of police administration: CCTV plays a rather important and crucial role in terms of use for diversified and focused path within the innovative model of police administration, proliferation of environmental criminology and strategic management, and novel approach pertaining to technologically professional and new strategic model.
2. The diversified and divergent tendency found in the strategic use of CCTV in our police system:
(1) Strategy of “establishment support” for CCTV: when planning the establishment of CCTV, it can mainly base on orientation of police expertise, supplemented with orientation of general mass, considering both profession as well as public opinion. Thus, it should demonstrate the greatest effect of integration. On the other hand, given with the degree of recognition for resource support it can reckon both internal consensus and resource, and also strengthen public support from the external so as to create the maximal foundation for resource support.
(2) Strategy of “objective value” for CCTV: for strategy content of CCTV, the police are found to have high degree of recognition for prospective model, while the police authority can, on its own, employ innovation strategy of foresight, so that it can render its objective to have developmental attitude for innovation.
(3) Strategy of “management capacity” for CCTV: if the police can have higher degree of standardized CCTV it can be more conducive to the demonstration regarding the strategy of management competence.
3. Our CCTV efficiency evaluation system attains multiple purposes
1. “Work Performance” effect: task of upholding law and order remains to be the most important effect if the police can find recognition with CCTV.
2. “Work Result” effect: if it can impact significantly on work behavior and results during their enforcement of law and order.
3. “Service Quality” effect: if it can help resolve problem at once, and largely enhance the image and integral satisfaction for police.
4. Diversified strategy use of CCTV by our police authority should render different impacts on police authority: for establishment support, it is necessary to strengthen the attitude of police and public; regarding objective value, it should strengthen perception of safety and prospective mode; for management capacity, it should strengthen professionalism and standardization, making use of diversified and focused strategy to see if there can be diverse impacts on effect of police administration.
Suggestions of the study
1. Theoretical suggestions by police
(1)The new triangle (CVS) model of CCTV strategy use should be promoted. As found from empirical investigation with police from our country and city throughout the country, CCTV strategy use of police administration has been well and highly received for its value by the police, so that VCS model can be used for the novel model of strategy police .
(2) It should strengthen the innovatively new model of CCTV by police , and find out the diversified and focused police strategy suitable for the locality in order to cope with the needs maintain law and order in the future as well as construe the new positioning of CCTV innovative model for police.
Practical Suggestions by police
(1) It should strength establishment support strategy and integrate both internal support from the police and external support from the public: there should be concepts of both professionalism and public opinion for police administration, and communication and publicity should be strengthened to strive for resource support from all walks of life.
(2) It should demonstrate the strategy of objective value and enhance safety perception among the public: it should make use of hot-zone of crime violation, prevention of situational crime violation, and combination of problem orientation as its basis to implement surveillance , the lower crime violation and enhance sense of safety.
(3) It should strengthen implementing management capacity of CCTV strategy by police: it should take special regard to professionalism and systematic training, build up archive of experts, establish specialized management institute, and formulate standard operation manual so as to demonstrate its greatest effect.
(4) It should establish diversified evaluation aspect for CCTV strategy of police administration: it should employ internal and external perception to evaluate performance of police administration; in other words, the performance of police administration would be of diversified effect evaluation as work performance, work result, and service quality.
Keywords: CCTV, strategic triangle, strategy application, effect evaluation
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三、官方文件
內政部警政署101年第1季「民眾對治安滿意度調查」-監錄系統設置與隱私權相關調查與分析。
內政部警政署101年第4季「民眾對治安滿意度調查」調查與分析。
內政部警政署(2008),警政工作年報,頁183─185。
內政部警政署(2009),警政工作年報,頁65─70。
內政部警政署(2011),警政工作年報,頁209─214。
社區安全e化聯防機制研究計畫—監視錄影系統之整合研究,行政院國家科學技術發展基金管理會補助計畫,中央警察大學:96年9月1日至97年8月31日。
 
 
 
 
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