Abdul-Gader, A. H., &; Kozar, K. A. (1995). The impact of computer alienation on information technology investment decisions: An exploratory cross-national analysis. MIS Quarterly, 19(4), 535-559.
Agarwal, R., &; Prasad, J. (1998). The conceptual and operational definition of personal innovativeness in the domain of information technology. Information Systems Research, 9(2), 204-215.
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50, 179-211.
Ajzen, I., &; Fishbein, M. (1980). Understanding attitudes and predicting social behaviors. Englewood Cliffs, NJ: Prentice-Hall.
Aoyama, Y., &; Izushi, H. (2003). Hardware gimmick or cultural innovation? Technological, cultural, and social foundations of the Japanese video game industry. Research Policy, 32, 423-444.
Bagozzi, R. P., Baumgartner, H. B., &; Yi, Y. (1992). State versus action orientation and the theory of reasoned action: An application to coupon usage. Journal of Consumer Research, 18, 505-518.
Baron, R. M., &; Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
Barry, T. F., &; Howard, D. J. (1990). A review and critique of the hierarchy of effects in advertising. International Journal of Advertising, 9(2), 121-135.
Bawa, K. (1990). Modeling inertia and variety seeking tendencies in brand choice behavior. Marketing Science, 9(3), 263-278.
Bayus, B. L. (1991). The consumer durable replacement buyer. Journal of Marketing, 55(1), 42-51.
Beerli, A., &; Santana, J. D. M. (1999). Design and validation of an instrument for measuring advertising effectiveness in the printed media. Journal of Current Issues and Research in Advertising, 21(2), 11-30.
Bhattacherjee, A., Limayem, M., &; Cheung, C. M. K. (2012). User switching of information technology: A theoretical synthesis and empirical test. Information &; Management, 49, 327-333.
Bohmstedt, G. W. (1970). Reliability and validity assessment in attitude measurement. In: G. F. Summers (Eds.), Attitude Measurement (pp. 80-99). Chicago: Rand-McNally.
Brucks, M. (1985). The effects of product class knowledge on information search behavior. Journal of Consumer Research, 12(1), 1-16.Burnham, T. A., Frels, J. K., &; Mahajan, V. (2003). Consumer switching costs: A typology, antecedents, and consequences. Journal of the Academy of Marketing Science, 31(2), 109-126.
Caruana, A., Money, A. H., &; Berthon, P. R. (2000). Service quality and satisfaction - the moderating role of value. European of Journal of Marketing, 34(11/12), 1338-1352.
Chang, M. K. (1998). Predicting unethical behavior: A comparison of the theory of reasoned action and the theory of planned behavior. Journal of Business Ethics, 17, 1825-1834.
Chang, Y.-H., &; Chen, F.-Y. (2007). Relational benefits, switching barriers and loyalty: A study of airline customers in Taiwan. Journal of Air Transport Management, 13, 104-109.
Chen, P.-Y. (S.), &; Hitt, L. M. (2002). Measuring switching costs and the determinants of customer retention in Internet-enabled businesses: A study of the online brokerage industry. Information System Research, 13(5), 255-274.
Cheraghi, S. H., Dadashzadeh, M., &; Subramanian, M. (2004). Critical success factors for supplier selection: An update. Journal of Applied Business Research, 20(2), 91-108.
Chin, N. P., Monroe, A., &; Fiscella, K. (2000). Social determinants of (un) healthy behaviors. Education for Health: Change in Learning &; Practice, 13(3), 317-328.
Christensen, C. M. (1997). The innovator’s dilemma: When new technologies cause great firms to fail. Boston: Harvard Business School Press.
Christensen, C. M., Raynor, M. E. (2003). The innovator’s solution. Boston: Harvard Business School Press.
Christensen, C. M., Verlinden, M., &; Westerman, G. (2002). Disruption, disintegration and the dissipation of differentiability. Industrial and Corporate Change, 11(5), 955-993.
Colgate, M., &; Lang, B. (2001). Switching barriers in consumer markets: An investigation of the financial services industry. Journal of Consumer Marketing, 18(4), 332-347.
Colley, R. (1961). Defining advertising goals for measured advertising results. NY: Association of National Advertisers.
Danaher, P. J., Hardie, B. G. S., &; Putsis Jr.,W. P. (2001). Marketing-mix variables and the diffusion of successive generations of a technological innovation. Journal of Marketing Reearch, 38(4), 501-514.
Davies, S. (1979). The diffusion of process innovations. Cambridge University Press.
Davis, F. D., Bagozzi, R. P., &; Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982-1003.
Dias, Angélica F. S., Silva, M. F., Schmitz, E., &; Dias, D. de S. (2009). Motivational factors for visual deficient users. CLEI Electronic Journal, 12(1), paper 4, 1-9.Dick, A. S., &; Lord, K. R. (1998). The impact of membership fees on consumer attitude and choice. Psychology &; Marketing, 15(1), 41-58.Egan, J. (2007). Marketing Communications. London: Thomson.
Engel, J. F., Blackwell, R. D., &; Miniard, P. W. (1993). Consumer behavior (7th ed.). Fort Worth, TX: The Dryden Press.
Fornell, C., &; Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.Goodhue, D. L., Lewis, W., &; Thompson, R. (2012). Does PLS have advantages for small sample size or non-normal data?. MIS Quarterly, 36(3), 981-1001.
Graham, J. W., Marks, G., &; Hansen, W. B. (1991). Social influence processes affecting adolescent substance use. Journal of Applied Psychology, 76(2), 291-298.
Grewal, R., Mehta, R., &; Kardes, F. R. (2004). The timing of repeat purchases of consumer durable goods: The role of functional bases of consumer attitudes. Journal of Marketing Research, 41, 101-115.
Guiltinan, J. (1989). A classification of switching costs with implications for relationship marketing. In T. L. Childers, R. P. Bagozzi, &; J. P. Peter (Eds), AMA Winter Educators’ Conference: Marketing Theory and Practice, American Marketing Association (pp. 216-220). Chicago: IL.
Guiltinan, J. P. (1989). A classification of switching costs with implications for relationship marketing. In T. L., Childers et al. (Eds), AMA Winter Educators’ Conference: Marketing Theory and Practice (pp. 216-220), AMA, Chicago: IL.
Hair, J. F., Black, W. C., Babin, B. J., &; Anderson, R. E. (2010). Multivariate data analysis: A global perspective (7th ed.). Pearson Education International.
Hau, Y. S., &; Kim, Y.-G. (2011). Why would online gamers share their innovation-conducive knowledge in the online game user community? Integrating individual motivations and social capital perspectives. Computers in Human Behavior, 27, 956-970.
Henseler, J., Ringle, C. M., &; Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In R. R. Sinkovics, &; P. N. Ghauri (Eds.), New challenges to international marketing (Advances in international marketing, Vol. 20)(pp. 277-319). Bingley.
Hsu, C.-L., &; Lin, C.-C. (2008). Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation. Information &; Management, 45, 65-74.
Huang, M.-H., &; Yu, S. (1999). Are consumers inherently or situationally brand Loyal?—A set intercorrelation account for conscious brand loyalty and nonconscious inertia. Psychology &; Marketing, 16(6), 523-544.
Huh, Y. E., &; Kim, S.-H. (2008). Do early adopters upgrade early? Role of post-adoption behavior in the purchase of next-generation products. Journal of Business Research, 61, 40-46.
Hung, S.-Y., Ku, C.-Y., &; Chang, C.-M. (2003). Critical factors of WAP services adoption: An empirical study. Electronic Commerce Research and Applications, 2, 42-60.
Im, S., Bayus, B. L., &; Mason, C. H. (2003). An empirical study of innate consumer innovativeness, personal characteristics, and new-product adoption behavior. Journal of the Academy of Marketing Science, 31(1), 61-73.Inder, B., &; O’Brien, T. (2003). The endowment effect and the role of uncertainty. Bulletin of Economic Research, 55(3), 289-301.
Jackson, B. B. (1985). Winning and Keeping Industrial Customers. Lexington Books, Lexington: MA.
Jain, D. C., &; Vilcassim, N. J. (1991). Investigating household purchase timing decisions: A conditional hazard function approach. Marketing Science, 10(1), 1-23.Jamieson, L. F., &; Bass, F. M. (1989). Adjusting stated intention measures to predict trial purchase of new products: A comparison of models and methods. Journal of Marketing Research, 26 (3), 336-345.
Jeong N., Yoo, Y., &; Heo, T.-Y. (2009). Moderating effect of personal innovativeness on mobile-RFID services: Based on Warshaw''s purchase intention model. Technological Forecasting &; Social Change, 76, 154-164.
Jones, M. A., Mothersbaugh, D. L., &; Beatty, S. E. (2002). Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes. Journal of Business Research, 55, 441-450.
Jones, M. A., Reynolds, K. E., Mothersbaugh, D. L., &; Beatty, S. E. (2007). The positive and negative effects of switching costs on relational outcomes. Journal of Service Research, 9(4), 335-355.
Kahle, L. R., &; Beatty, S. E. (1987). The task situation and habit in the attitude-behavior relationship: A social adaptation view. Journal of Social Behavior &; Personality, 2(2), 219-232.
Kahneman, D., &; Tversky, A. (1979). Prospect theory: An analysis of decision under risk. Econometrica, 47(2), 263-292.
Kim, G., Shin, B., &; Lee, H. G. (2006). A study of factors that affect user intentions toward email service switching. Information &; Management, 43, 884-893.
Kim, H.-W., &; Chan, H. C., &; Gupta, S. (2007). Value-based adoption of mobile internet: An empirical investigation. Decision Support Systems, 43, 111-126.
Kim, H.-W., &; Kankanhalli, A. (2009). Investigating user resistance to information systems implementation: A status quo bias perspective. MIS Quarterly, 33(3), 567-582.
Kim, H.-W., &; Perera, N. (2008, July). Software continuance from the switching costs perspective: A case of web browser. Paper presented at the meeting of Pacific Asia Conference on Information Systems (PACIS), Suzho China.
Kim, J., Fiore, A. M., &; Lee, H.-H. (2007). Influences of online store perception, shopping enjoyment, and shopping involvement on consumer patronage behavior towards an online retailer. Journal of Retailing and Consumer Services, 14, 95-107.
Kim, M., Kliger, D., &; Vale, B. (2003). Estimating switching costs: The case of banking. Journal of Financial Intermediation, 12, 25-56.
Kim, N., Srivastava, R. K., &; Han, J. K. (2001). Consumer decision-making in a multi-generational choice set context. Journal of Business Research, 53, 123-136.
Kim, S.-H., &; Srinivasan, V. (2009). A conjoint-hazard model of the timing of buyers’ upgrading to improved versions of high-technology products. Journal of Product Innovation Management, 26, 278-290.
Klemperer, P. (1995). Competition when consumers have switching costs: An overview with applications to industrial organization, macroeconomics and international trade. Review of Economic Studies, 62, 515-539.
Krentz, E. M., &; Warschburger, P. (2011). Sport-related correlates of disordered eating in aesthetic sports. Psychology of Sport and Exercise, 12, 375-382.
Laroche, M., Bergeron, J., &; Goutaland, C. (2003). How intangibility affects perceived risk: The moderating role of knowledge and involvement. Journal of Services Marketing, 17(2), 122-140.
Lavidge, R. J., &; Steiner, G.A. (1961). A model for predictive measurements of advertising effectiveness. Journal of Marketing, 25(6), 59-62.
Lee, R., &; Neale, L. (2012). Interactions and consequences of inertia and switching costs. Journal of Services Marketing, 26(5), 365-374.
Lending, D., &; Straub, D. W. (1997). Impacts of an integrated information center on faculty end-users: A qualitative assessment. Journal of the American Society for Information Science, 48(5), 466-471.
Leonard-Barton, Dorothy, &; Deschamps, I. (1988). Managerial influence in the implementation of new technology. Management Science, 34(10), 1252-1265.
Lewis, W., Agarwal, R., &; Sambamurthy, V. (2003). Sources of influence on beliefs about information technology use: An empirical study of knowledge workers. MIS Quarterly, 27(4), 657-678.
Li, C., Unger, J. B., Schuster, D., Rohrbach, L. A., Howard-Pitney, B., &; Norman, G. (2003). Youths’ exposure to environmental tobacco smoke (ETS) Associations with health beliefs and social pressure. Addictive Behaviors, 28, 39-53.
Limayem, M., Hirt, S. G., &; Cheung, C. M. K. (2007). How habit limits the predictive power of intention: The case of information systems continuance. MIS Quarterly, 31(4), 705-737.
Lin, L.-Y., &; Chen, C.-S. (2006). The influence of the country-of-origin image, product knowledge and product involvement on consumer purchase decisions: An empirical study of insurance and catering services in Taiwan. Journal of Consumer Marketing, 23(5), 248-265.
Luarn, P., &; Lin, H.-H. (2005). Toward an understanding of the behavioral intention to use mobile banking. Computers in Human Behavior, 21, 873-891.
Macher, J. T. (2001). Vertical disintegration and process innovation in semiconductor manufacturing: foundries vs. integrated producers. Working paper, Robert E. McDonough School of Business, Georgetown University.
Mathieson, K., Peacock, E., &; Chin, W. W. (2001). Extending the technology acceptance model: The influence of perceived user resources. The DATA BASE for Advances in Information System, 32(3), 86-112.
Moore, G. C., &; Benbasat, I. (1991). Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research, 2(3), 192-222.
Moreau, C. P., Lehmann, D. R., &; Markman, A. B. (2001). Entrenched knowledge structures and consumer response to new products. Journal of Marketing Research, 38(1), 14-29.Murray, K. B., &; Häubl, G. (2007). Explaining cognitive lock-in: The role of skill-based habits of use in consumer choice. Journal of Consumer Research, 34, 77-88.
O’Reilly, C. A. (1982). Variations in decision makers'' use of information sources: The impact of quality and accessibility of information. The Academy of Management Journal, 25(4), 756-771.
Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17, 460-469.
Park, W., &; Lessig, V. P. (1981). Familiarity and its impact on consumer decision biases and heuristics. Journal of Consumer Research, 8(2), 223-231.
Perera, N., &; Kim, H.-W. (2007). The effect of switching costs on resistance to change in the use of software. Working paper, Department of Information Systems, National University of Singapore, Singapore.
Petty, R. E., &; Cacioppo, J.T. (1986). Communication and Persuasion: Central and Peripheral Routes to Attitude Change. NY: Springer-Verlag.
Ping, R. A. (1993). The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism and neglect. Journal of Retailing, 69(3), 320-352.
Polites, G. L., &; Karahanna, E. (2012). Shackled to the status quo: The inhibiting effects of incumbent system habit, switching costs, and inertia on new system acceptance. MIS Quarterly, 36(1), 21-42.Poon, D. T. Y., &; Prendergast, G. (2006). A new framework for evaluating sponsorship opportunities. International Journal of Advertising, 25(4), 471-488.
Ranganathan, C., Seo, D. B., &; Babad, Y. (2006). Switching behavior of mobile users: Do users’ relational investments and demographics matter? European Journal of Information Systems, 15, 269-276.
Ringle, C. M., Wende, S., &; Will, A. (2005). SmartPLS 2.0 (Beta), SmartPLS, Hamburg (available at www.smartpls.de).
Rogers, E. M. (1983). Diffusion of Innovation. The Free Press, NY.
Rogers, E.M. (1995). Diffusion of Innovations (4th ed.). The Free Press, NY.
Samuelson, W., &; Zeckhauser, R. (1988). Status quo bias in decision making. Journal of Risk and Uncertainty, 1, 7-59.Sartre, J. P. (1969). Being and Nothingness. Routledge &; Kegan Paul, London.
Schiffman, L. G., &; Kanuk, L. L. (2000). Consumer Behavior (7th edn). Upper Saddle River, NJ: Prentice Hall.
Shapiro, C., &; Varian, H. R. (1998). Information rules: A strategic guide to the network economy. Boston: Harvard Business School Press, Massachusetts.
Sharma, N. (2003). The role pure and quasi-moderators in services: An empirical investigation of ongoing customer-service-provider relationships. Journal of Retailing and Consumer Services, 10, 253-262.
Sharma, N., &; Patterson, P. G. (2000). Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services. International Journal of Service Industry Management, 11(5), 470-490.
Sharma, N., Patterson, P. G., Cicic, M., &; Dawes, P. (1997, May). A contingency model of relationship commitment for professional consumer services (pp. 2026-2037). Proceedings of the EMAC Conference, University of Warwick, Coventry.
Shih, Y.-Y., &; Fang, K. (2004). The use of a decomposed theory of planned behavior to study Internet banking in Taiwan. Internet Research, 14(3), 213-223.
Shugan, S. M. (1980). The cost of thinking. Journal of Consumer Research, 7(2), 99-111.
Slater, S. F., &; Mohr, J. J. (2006). Successful development and commercialization of technological innovation: Insights based on strategy type. Journal of Product Innovation Management, 23, 26-33.
Strong, E. K. (1925). The psychology of selling. NY: McGraw-Hill.
Sun, H., &; Zhang, P. (2006). Causal relationships between perceived enjoyment and perceived ease of use: An alternative approach. Journal of the Association for Information Systems, 7(9), 618-645.
Tan, M., &; Teo, T. S. H. (2000). Factors influencing the adoption of internet banking. Journal of the Association for Information Systems, 1(5), 1-42.Teng, W., Lu, H.-P., Yu, H. (2009). Exploring the mass adoption of third-generation (3G) mobile phones in Taiwan. Telecommunications Policy, 33, 628-641.
Tseng, F.-M., &; Lo, H.-Y. (2011). Antecedents of consumers’ intentions to upgrade their mobile phones. Telecommunications Policy, 35, 74-86.
Turban, E., Lee, J., King, D., &; Chung, H. M. (2000). Electronic Commerce: A Managerial Perspective. Upper Saddle River, NJ: Prentice-Hall.
Venkatesh, V., &; Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186-204.
Venkatesh, V., Morris, M. G., Davis, G. B., &; Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425-478.
Wang, J.-C., &; Tsai, K.-H. (2002). Factors in Taiwanese firms’ decisions to adopt electronic commerce: An empirical study. World Economy, 25(8), 1145-1167.
Warshaw, P. R. (1980). A new model for predicting behavioral intentions: An alternative to Fishbein. Journal of Marketing Research, 17(2), 153-172.
Wells, W., Burnett, J., &; Moriaty, S. (1965). Advertising principles and practice. Upper Saddle River, NJ: Prentice Hall.
Whitten, D., &; Wakefiled, R. L. (2006). Measuring switching costs in IT outsourcing services. Journal of Strategic Information Systems, 15, 219-248.
Wijaya, B. S. (2012). The development of hierarchy of effects model in advertising. International Research Journal of Business Studies, 5(1), 73-85.Wilkie, W. L. (1986). Consumer Behavior. NY: Wiley.
Woisetschläger, D. M., Lentz, P., &; Evanschitzky, H. (2011). How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings. Journal of Business Research, 64, 800-808.
Wu, J.-H., &; Wang, S.-C. (2005). What drives mobile commerce? An empirical evaluation of the revised technology acceptance model. Information &; Management, 42, 719-729.
Yanamandram, V., &; White, L. (2010). Are inertia and calculative commitment distinct constructs? An empirical study in the financial services sector. International Journal of Bank Marketing, 28(7), 569-584.
Ye, G. (2005). The locus effect on inertia equity. Journal of Product &; Brand Management, 14(3), 206-210.
Zeelenberg, M., Pieters, R. (2004). Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services. Journal of Business Research, 57, 445-455.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2-22.