|
壹、中文部分 中華民國觀光領隊協會(1998)。觀光領隊手冊,77,臺北市。 王仕圖、吳慧敏(2005)。深度訪談與案例演練。載於齊力、林本炫(主編),質性研究方法與資料分析(97-116)。嘉義:南華大學教育社會學研究所。 王志宏(2009)。面具之下:領隊人員情緒勞務之研究。銘傳大學管理研究所博士論文,未出版,臺北市。 王雲東(2007)。社會研究方法:量化與質性取向及其運用。臺北市:威仕曼文化。 交通部觀光局(2005)領隊人員管理規則。2013年9月10日,取自:http://admin.taiwan.net.tw/law/law_d.aspx?no=130&d=230。 交通部觀光局(2011)。發展觀光條例。2013年9月10日,取自:http://admin.taiwan. net.tw/law/lawd.aspx?no=130&d=476。 交通部觀光局(2013a)。中華民國101年國人旅遊狀況調查。2013年9月1日,取自:http://admin.taiwan.net.tw/statistics/market.aspx?no=133。 交通部觀光局(2013b)。領隊統計資料。2013年11月23日,取自:http://admin.taiwan.net.tw/statistics/month.aspx?no=135。 交通部觀光局(2013c)。導遊領隊經理資格。2013年9月20日,取自:http://admin. taiwan.net.tw/public/public.aspx?no=204 。 交通部觀光局(2014)。2014年1月旅行業家數統計。2014年3月25日,取自:http://admin.taiwan.net.tw/statistics/month.aspx?no=135。 朱柔若(譯)(2000)。社會研究方法—質化與量化取向(原作者:W. L. Newman)。臺北市:揚智。(原著出版年:1997)。 利翠珊、張妤玥(2009)。社會變遷中的代間關係:老年父母的付出與期待。輔仁民生學誌,15,41-53。 吳宗祐、鄭伯壎(2003)。組織情緒研究之回顧與前瞻。應用心理研究,19,137-173。 吳明隆(2009)。SPSS操作與應用—多變量分析實務。臺北市:五南。 吳菊、龍淑真、鄭美滿(2013)。餐飲從業人員工作特性與工作倦怠關聯性之研究。島嶼觀光研究,6(2),46-73。 杜佩蘭、張肇松、黃英忠(2013)。Kanungo工作投入量表的重建與測量─以護理人員為樣本。中華心理期刊,22(2),139-159。 周惠櫻(2011)。影響護理人員工作滿足與情緒耗竭因素之探討。美和學報,31(1),115-126。 林燈燦(2007)。觀光導遊與領隊─理論與實務。臺北市:五南。 邱皓政(2002)。量化研究與統計分析:SPSS中文視窗版資料分析範例解析。臺北市:五南。 邱皓政(2010)。量化研究與統計分析:SPSS(PASW)資料分析範例解析(第5版)。臺北市:五南。 洪瑜嬬、林佩蓁、潘純媚、陳秋蓉、何啟功、吳明蒼(2006)。護理人員的輪班工作與睡眠品質、身心健康及家庭功能之間的相關性。勞工安全衛生研究季刊,15(1),17-30。 洪瑞斌、陳怡璇(2009)。工作倦怠歷程模式之探索:以餐飲企業主管為例。應用心理研究,43,19-48。 紀乃文、陳皓怡、楊美玉、鄭妃君、蔡維奇(2008)。個人-工作適配量表發展:多元構面觀點。管理學報,25(5),577-598。 容繼業(1996)。旅行業理論與實務。臺北市:揚智文化。 翁志成(2008)。情緒耗竭模式之建構與驗證-「資源保存理論」之觀點(未出版之博士論文)。國立中正大學,嘉義縣。 翁志成(2011)。業務人員情緒耗竭之探討-資源保存理論觀點。當代商管研究,3(1),1-29。 翁志成、艾昌瑞(2004)。組織變革過程中員工變革基模、變革動能與情緒壓力之研究-以金控客服專員為例。行政院國家科學委員會專題研究成果報告(編號:NSC92-2626-H-271-001),未出版。 翁志成、簡俊成(2003)。主計人員性格調節過程中情緒耗竭之研究。中華管理學報,4(1),1-19。 高旭繁、卓可欣(2013)。個人資源對在職進修者職家衝突及後果之影響。應用心理研究,57,81-115。 張妤玥、陸洛(2011)。工作家庭雙介面之要求、資源與職家衝突關連之性別差異。商略學報,3(1),25-38。 張婷婷、陸洛、郭靜宜(2012)。工作資源對工作-家庭衝突及工作表現之影響,組織與管理,5(2),101-135。 張婷婷、陸洛、陸昌勤(2009)。工作資源、家庭資源與職家衝突-臺灣與大陸女性的比較,經營管理論叢,第三屆管理與決策學術研討會特刊,57-72。 張婷婷、陸洛、潘君鳳(2012)。工作與家庭的雙向增益:前因、後果及互依我的調節作用。中華心理學刊,54(4),471-493。 許涼涼、陳永傑(2004)。角色壓力與性格會否會影響領隊表現?議會季刊,1,2-5。 許碧芬、周清霈、吳偉立(2001)。上司部屬性別組合對上司支持與工作─家庭衝突關聯性干擾效果之研究-以高科技從業人員為例。中華民國科技管理學會年會暨論文研討會。 許碧芬、蕭文玲(2000),高科技業從業人員上司支持與工作-家庭衝突關係之研究。中華民國科技管理研討會發表之論文。 郭建志(2001)。文化契合與效能:臺灣集團企業之個案研究(未出版之博士論文)。國立臺灣大學,臺北市。 陳書梅(2012)。流通館員情緒勞務與情緒耗竭之調查研究:以大學圖書館之刁難讀者服務為例。教育資料與圖書館學,50(1),5-3。 陳順宇(2007)。結構方程模式-Amos操作。臺北市:心理。 陳瑤池(1991)。領隊萬用手冊。臺北市:臺北市旅行商業同業工會。 陳寬裕、王正華(2010)。論文統計分析實務─SPSS與AMOS的運用。臺北市:五南。 陸洛、黃茂丁、高旭繁(2005)。作與家庭的雙向衝突:前因、後果及調節變項之探討,應用心理研究,27,秋季刊,133-166。 鈕先鉞(2005)。旅運經營管理。臺北市:揚智文化。 黃芳銘(2007)。結構方程模式理論與應用。臺北市:五南。 黃培文(2004)。工作適性的組織、群體及職務層次對工作滿意、工作績效與工作轉換意圖的同時效果—以臺灣旅館業餐飲部員工為例(未出版之博士論文)。國立中山大學,高雄市。 黃惠敏、黃德祥(2013)。國中小女性教師工作與家庭衝突之研究。人文暨社會科學期刊,8(1),23-33。 黃榮鵬(2005)。領隊實務。臺北市:揚智文化。 趙必孝、陳以亨、張健豪、林虹君(2004)。企業組織支援系統對大陸台商幹部之工作-家庭衝突之研究。中山管理評論,12,63-91。 潘淑滿(2003)。質性研究:理論與應用。臺北市:心理。 鄭伯壎、郭建志、任金剛(2001)。組織文化:員工層次的分析。臺北市:遠流。 蕭婉鎔(2013)。服務銷售人員情緒勞動心理歷程之探討:資源保存理論觀點。中原企管評論,11(1),27-54。 賴明政(2011)。組織公平與工作耗竭關聯性之研究。國家文官學院T&D飛訊,111,1-23。 羅啟峰、謝安田(2012)。從組織國際化程度觀點探討個人─工作契合度與個人─組織契合度之關係。人文暨社會科學期,8(1),1-12。 貳、英文部份 Adams, G. A., King L. A., & King, D. W. (1996). Relationships of job and family involvement, family social support, and work-family conflict with job and life satisfaction. Journal of Applied Psychology, 81(4), 411-420. Allen, T. D. (2001). Family-supportive work environments: The role of organizational perceptions. Journal of Vocational Behavior, 58, 414-435. Allen, T. D., Herst, D. L., Bruck, C. S., & Sutton, M. (2000). Consequences associated with work-to-family conflict: A review and agenda for future research. Journal of Occupational Health Psychology, 5, 278-308. Allen, T. D., Johnson, R. C., Saboe, K. N., Cho, E., Dumani, S., & Evans, S. (2012). Dispositional variables and work-family conflict: A meta-analysis. Journal of Vocational Behavior, 80(1), 17-26. doi: 10.1016/j.jvb.2011.04.004 Allen, T. D., & Russell, J. E. (1999). Parental leave of absence: Some not so family-friendly implications. Journal of Applied Social Psychology, 29(1), 166-191. Allen, T. D., & Shockley, K. (2009). Flexible work arrangements: Help or hype? In D. R. Crane & E. J. Hill (Eds.). Handbook of families and work: Interdisciplinary Perspectives. Lanham, MD: University Press of America. Amstad, F. T., Meier, L. L., Fasel, U., Elfering, A., & Semmer, N. K. (2011). A meta-analysis of work-family conflict and various outcomes with a special emphasis on cross-domain versus matching-domain relations. Journal of Occupational Health Psychology, 16(2), 151-169. Aryee, S. (1992). Antecedents and outcomes of work-family conflict among married professional women: Evidence from Singapore. Human Relations, 45, 813-837. Aryee, S., Luk, V., Leung, A., & Lo, S. (1999). Role stressors, inter-role conflict, and well-being: The moderating influence of spousal support and coping behaviors among employed parents in Hong Kong. Journal of Vocational Behavior, 54, 259-278. Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 181, 88-115. Astrauskaitė, M., Perminas, A., & Kern, R. M. (2010). Sickness, colleagues’ harassment in teachers’ work and emotional exhaustion. Medicina Kaunas, 46(9), 628-634. Babakus, E., Cravens, D. W., Johnston, M., & Moncrief, W. C. (1999). The role of emotional exhaustion in sales force attitude and behavior relationships. Academy of Marketing Science, 27, 58-70. Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22, 309-328. Bakker, A. B., Demerouti, E., de Boer, E., & Schaufeli, W. (2003). Job demands and job resources as predictors of absence duration and frequency. Journal of Vocational Behavior, 62, 341-356. Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demands- resources model to predict burnout and performance. Human Resource Management, 43(1), 83-104. Barnett, C. (1998). The cultural turn: fashion or progress in human geography? Progress in Human Geography, 30(4), 379-394. Beatty, C. A. (1996). The stress of managerial and professional women: Is the price too high? Journal of Organizational Behavior, 17, 233-251. Beauregard, T. A., & Henry, L. C. (2009). Making the link between work-life balance practices and organizational performance. Human Resource Management Review, 19(1), 9-22. Behson, S. J. (2005). The relative contribution of formal and informal organizational work-family support. Journal of Vocational Behavior, 66(3), 487-500. Beutell, N. J., & Greenhaus, J. H. (1983). Integration of home and non-home roles: Women’s conflict and coping behavior. Journal of Applied Psychosomatic Medicine, 68, 43-48. Blomme, R. J., Van Rheede, A., & Tromp, D. M. (2010). Work-family conflict as a cause for turnover intentions in the hospitality industry. Tourism and Hospitality Research, 10(4), 269-285. doi: 10.1057/thr.2010.15 Bogozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16, 74-94. Boles, J. S., Johnston, M. W., & Hair, J. F. (1997). Role stress, work-family conflict and emotional exhaustion: Inter-relationships and effects on some work-related consequences. The Journal of Personal Selling and Sales Management, 17(1), 17-28. Boyar, S., Maertz, C., Person, A., & Keough, S. (2003). Work-family conflict: A model of linkages between work and family domain variables and turnover intentions. Journal of Managerial Issues, 15, 175-190. Brkich, M., Jeffs, D., & Carless, S. A. (2002). A global self-report measure of person-job fit. European Journal of Psychological Assessment, 18(1), 43-51. Brotheridge, C. M., & Lee, R. T. (2002). Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health Psychology, 7(1), 57-67. Brotherton, B., & Wood, R. (2008). The nature and meanings of “hospitality”. In B. Brotherton & R. Wood (Eds.), The Sage Handbook of Hospitality Management (pp. 37-61). London: SAGE Publications. Bruck, C. S., & Allen, T. D. (2003). The relationship between big five personality traits, negative affectivity, type A behavior, and work-family conflict. Journal of Vocational Behavio, 63, 457-472. Bruck, C. S., Allen, T. D., & Spector, P. E. (2002). The relation between work-family conflict and job satisfaction: A finer-grained analysis. Journal of Vocational Behavior, 60(3), 336-353. Burke, R. J., (2006). Organizational culture: A key to the success of work-life integration. In F. Jones, R. J. Burke & M. Westman (Eds.), Work-Life Balance: A Psychological Perspective (pp. 235-260). New York, NY: Psychology Press. Burke, R. J., & Greenglass, E. R. (1995). A longitudinal study of psychological burnout in teachers. Human Relations, 48(2), 187-192. Burke, R. J., & Greenglass, E. R. (2001). Effects of changing hospital units during organizational restructuring. Health Care Manager, 20, 10-18. Burke, R. J., & Richardsen, A. M. (2001). Psychological burnout in organizations: Research and intervention. In R. T. Golembiewski (Ed.), Handbook of organizational behavior (pp. 327-363). New York: Marcel Dekker. Byron, K. (2005). A meta-analytic review of work-family conflict and its antecedents. Journal of Vocational Behavior, 67, 169-198. Cable, D. M., & DeRue, D. S., (2002). The convergent and discriminant validity of subjective fit perceptions. Journal of Applied Psychology, 87(5), 875-883. Cable, D. M., & Edwards, J. F. (2004). Complementary and supplementary fit: A theoretical and empirical investigation. Journal of Applied Psychology, 89, 822-834. Cable, D. M., & Judge, T. A., (1996). Person organization fit, job choice decisions, and organizational entry. Organizational Behavior and Human Decision Processes, 67(3), 294-311. Cable, D. M., & Parson, C. K. (2001). Socialization tactics and person-organization fit. Personnel Psychology, 54(1), 1-23. Caldwell, D. F., & O’Reilly, C. A. (1990). Measuring person-job fit within a profile comparison process. Journal of Applied Psychology, 75, 648-657. Carlson, D. S., Kacmar, K. M., Wayne, J. H., & Grzywacz, J. G. (2006). Measuring the positive side of the work-family interface: Development and validation of a work-family enrichment scale. Journal of Vocational Behavior, 68(1), 131-164. Carlson, D. S., Kacmar, K. M., & Williams, L. J. (2000). Construction and initial validation of a multidimensional measure of work-family conflict. Journal of Vocational Behavior, 56(2), 249-276. Carlson, D. S., & Perrewe, P. L. (1999). The role of social support in the stressor-strain relationship: An examination of work-family conflict. Journal of Management, 25(4), 513-540. Chen, Z., Powell, G. N., & Greenhaus, J. H. (2009) Work-to-family conflict, positive spillover, and boundary management: A person-environment fit approach. Journal of Vocational Behavior, 74, 82-93. Cheuk, W. H., & Wong, K. S. (1995). Stress, social support and teacher burnout in Macau. Current Psychology, 14(1), 42-46. Choi, H. J., & Kim, Y. T. (2012). Work-family conflict, work-family facilitation, and job outcomes in the Korean hotel industry. International Journal of Contemporary Hospitality Management, 24(7), 1011-1028. doi: 10.1108/09596 111211 258892 Chu, K. H., Baker, M. A., & Murrmann, S. K. (2012).When we are onstage, we smile: The effects of emotional labor on employee work outcomes. International Journal of Hospitality Management, 31(3), 906-915. Chu, L. C. (2012). The influence of perceived stress on work-family conflict and mental health: The moderating effect of person-environment fit. Journal of Nursing Management, 21(8), 1-8. doi: 10.1111/jonm.12014 Chuang, A. (2001). The perceived importance of person-job fit and person- organization fit between and within interview stages. Doctoral dissertation, University of Minnesota, Minneapolis. Chuang, A., & Sackett, P. R. (2005). The perceived importance of person-job fit and person-organization fit between and within interview stages. Social Behavior and Personality, 33(3), 209-226. Cinamon, R. G. (2006). Anticipated work-family conflict: Effects of gender, self-efficacy and family background. The Career Development Quarterly, 54(3), 202-215. Cinamon, R. G. (2010). Anticipated work-family conflict: Effects of role salience and self-efficacy. British Journal of Guidance & Counselling, 38(1), 83-99. doi: 10.1080/03069880903408620 Clark, S. C. (2001). Work cultures and work/family conflict. Journal of Vocational Behavior, 58(3), 249-276. Cooper, C. L., & Marshall, J. (1976). Occupational sources of stress: A review of the literature relating to coronary heart disease and mental ill health. Journal of Occupational Psychology, 49(1), 11-28. Cooper, C. L., Sloan, S. J., & Williams, S. (1988). Occupational Stress Indicator Management Guide. Windsor, England: NFER-Nelson. Cordes, C. L., & Dougherty, T. W. (1993). A review and an integration of research on job burnout. The Academy of Management Review, 18(4), 621-656. Cummins, R. C. (1990). Job stress and the buffering effect of supervisory support. Group & Organization Management, 15(1), 92-104. Davidson, M. C., Timo, N., & Wang, Y. (2010). How much does labour turnover cost? A case study of Australian four- and five-star hotels. International Journal of Contemporary Hospitality Management, 22(4), 451-466. De Lara, P. Z. M., & Rodriguez, T. F. E. (2007). Organizational anomie as of the relationship between an unfavorable attitudinal environment and citizenship behavior (OCB)-an empirical study among university administration and services personnel. Personnel Review, 36 (5-6), 843-66. Deery, M. (2008). Talent management, work-life balance and retention strategies. International Journal of Contemporary Hospitality Management, 20(7), 792-806. Demerouti, E., Bakker, A. B., & Bulters, A. J. (2004). The loss spiral of work pressure, work-home interference and exhaustion: Reciprocal relations in a three-wave study. Journal of Vocational Behavior,64(1), 131-149. Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499-512. Dineen, B. R., Ash, S. R., & Noe, R. A. (2002). A web of applicant attraction: Person-Organization fit in the context of web-based recruitment. Journal of Applied Psychology, 87(4), 723-734. Domagalski, T. A. (1999). Emotion in organization: Main currents. Human Relations, 52(6), 833-852. Duxbury, L. E., & Higgins, C. A. (1991). Gender difference in work-family conflict. Journal of Applied Psychology, 76(1), 60-72. Dworkin, A. G. (2001). Perspectives on teacher burnout and school reform. International Education Journal, 2(2), 69-78. Eby, L. T., Casper, W. J., Lockwood, A., Bordeaux, C., & Brinley, A. (2005). Work and family research in IO/OB: Content analysis and review of the literature (1980-2002). Journal of Vocational Behavior, 66(1), 124-197. Edwards, J. R. (1991). Person-job fit: A conceptual integration, literature review and methodological critique. In C. L. Cooper & I. T. Robertson (Eds.), International review of industrial and organizational psychology (pp. 283-357). New York, NY: John Wiley and Sons. Edwards, J. R. (2008). Person-environment fit in organizations: An assessment of theoretical progress. The Academy of Management Annals, 2, 167-230. Edwards, J. R., & Rothbard, N. P. (2012). Work and family stress and well-being: An integrative model of person-environment fit within and between the work and family domains. In E. E. Kossek & S. J. Lambert (Eds.), Work and life integration: Organizational, cultural, and individual perspectives (pp. 201-232). New Jersey, NJ: Lawrence Erlbaum Associates. Enz, C. (1988). The role of value congruity in intraorganizational power. Administrative Science Quarterly, 33, 284-304. Fineman, S. (1993). Organizations as emotional arenas. In S. Fineman (Ed.), Emotion in organizations (pp. 9-35). London: Sage. Foley, S., Linnehan, F., Greenhaus, J. H., & Weer, C. (2006). The impact of gender similarity, racial similarity, and work culture on family-supportive supervision. Group and Organization Management, 31(6), 420-441. Foley, S., Ngo, H. Y., & Liu, S. (2005). The effects of work stressor, perceived organizational support, and gender on work-family conflict in Hong Kong. Asia Pacific Journal of Management, 22(3), 237-256. Ford, M. T., Heinen, B. A., & Langkamer, K. L. (2007). Work and family satisfaction and conflict: A meta-analysis of cross-domain relations. Journal of Applied Psychology, 92, 57-80. Fornell, C. R., & Larcker, F. F. (1981). Structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39-51. Frone, M. R. (2003). Work-family balance. In J. C. Quick & L. E. Tetrick (Eds.), Handbook of occupational health psychology (pp. 143-162). Washington, DC: American. Frone, M. R., Barnes, G. M., & Farrell, M. P. (1994). Relationship of work-family conflict to substance use among employed mothers: The role of negative affect. Journal of Marriage and the Family, 56, 1019-1030. Frone, M. R., Russell, M., & Cooper, M. L. (1992). Antecedents and outcomes of work-family conflict: Testing a model of the work-family interface. Journal of Applied Psychology, 77, 65-78. Frone, M. R., Russell, M., & Cooper, M. L. (1997). Relation of work-family conflict to health outcomes: A four-year longitudinal study of employed parents. Journal of Occupational and Organizational Psychology, 70, 325-336. Frye, N., & Breaugh, J. A. (2004). Family-friendly policies, supervisor support, work-family conflict, family-work conflict, and satisfaction: A test of a conceptual model. Journal of Business and Psychology, 19(2), 197-220. Gaffey, G. A., & Rottinghaus, P. J. (2009). The factor structure of the work-family conflict multidimentional scale: Exploring the expectations of college students. Journal of career assessment, 17, 495-506. Gaines, J., & Jermier, J. M. (1983). Emotional exhaustion in a high stress organization. Academy of Management Journal, 26(4), 567-586. Gay, L. R., Mills, G. E., & Airasian, P. (2012). Educational research: Competencies for analysis and applications (10th ed.). Boston, MA: Pearson. Gelder, K. M. (2012). Understanding the role of cultural values in the experience of work-family conflict among. Thesis of Columbia University, USA. Georgas, J., Christakopoulou, S., Poortinga, Y. A., Angleitner, A., Goodwin, R., & Charalambous, N. (1997). The relationship of family bonds to family structure and function across cultures. Journal of Cross-Cultural Psychology, 28, 303-320. Geurts, S. A. E., & Demerouti, E. (2003). Work/non-work interface: A review of theories and findings. In M. J. Schabracq, J. A. Winnubst, & C. L. Cooper (Eds.), The handbook of work and health psychology (2nd ed., pp. 279-312). Chichester, UK: John Wiley & Sons. Glaser, W., & Hecht, T. D. (2013). Work-family conflicts, threat-appraisal, self-efficacy and emotional exhaustion. Journal of Managerial Psychology, 28(2), 164-182. Goff, S. J., Mount, M. K., & Jamison, R. L. (1990). Employer supported child care, work/family conflict, and absenteeism: A field study. Personnel Psychology, 43(4), 793-809. Grandey, A. A., & Cropanzano, R. (1999). The conservation of resources mode applied to work-family conflict and strain. Journal of Vocational Behavior, 54(2), 350-370. Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10, 76-88. Greenhaus, J. H., & Kopelman, R. E. (1981). Conflict between work and non-work roles: Implications for the career planning process. Human Resource Planning, 4(1), 1-10. Greenhaus, J. H., Parasuraman, S., & Wormley, W. M. (1990). Effects of race on organizational experiences, job performance evaluations, and career outcomes, Academy of Management Journal, 33, 64-86. Griggs, T. L., Casper, W. J., & Eby, L.T. (2013). Work, family and community support as predictors of work-family conflict: A study of low-income workers. Journal of Vocational Behavior, 82, 59-68. Gryna, F. M. (2004).Work overload: Redesigning jobs to minimize stress and burnout. Milwaukee, WI: ASQ Quality Press. Grzywacz, J. G., & Marks, N. F. (2000). Reconceptualizing the work-family interface: An ecological perspective on the correlates of positive and negative spillover between work and family. Journal of Occupational Health Psychology, 5(1), 111-126. Gutek, B., Searle, S., & Klepa, L. (1991). Rational versus gender role-explanations for work-family conflict. Journal of Applied Psychology, 76, 560-568. Hackman, J. R., & Oldham, G. R. (1975). Development of the job diagnostic survey. Journal of Applied Psychology, 60, 159-170. Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (6th ed.). New Jersey, NJ: Prentice Hall. Halbesleben, J. R. B. (2009). The influence of shift work on emotional exhaustion in firefighters: The role of work-family conflict and social support. International Journal of Workplace Health Management, 2(2), 115-130. Halbesleben, J. R. B., Wheeler, A. R., & Rossi, A. M. (2012). The costs and benefits of working with one’s spouse: A two-sample examination of spousal support, work-family conflict, and emotional exhaustion in work-linked relationships. Journal of Organizational Behavior, 33, 597-615. Hall, G. B., Dollard, M. F., Tuckey, M. R., Winefield, A. H., & Thompson, B. M. (2010). Job demands, work-family conflict, and emotional exhaustion in police officers: A longitudinal test of competing theories. Journal of Occupational and Organizational Psychology, 83, 237-250. doi:10.1348/096317908X 401723 Hassan, Z., Nareeman, A., & Pauline, N. (2010). Impact of CSR practices on customer satisfaction and retention: an empirical study on foreign MNCs in Malaysia. International Journal of Accounting, and Business Management, 1(1), 1-19. Hecht, T. D., & Allen, N. J. (2005). Exploring links between polychronicity and well-being from the perspective of person-job fit: Does it matter if you prefer to do only one thing at a time? Organizational Behavior & Human Decision Processes, 98(2), 155-178. Henly, J. R., Shaefer, H. L., & Waxman, E. (2006). Nonstandard work schedules: Employer- and employee-driven flexibility in retail jobs. Social Service Review, 80, 609-634. Herman, J. B., & Gyllstrom, K. K. (1977). Working man and women: Inter-and intra-role conflict. Psychology of Women Quarterly, 1(4), 319-333. Hobfoll, S. E. (1989). Conservation of resources: A new attempt at Conceptualizing stress. American Psychologist, 44(3), 513-524. Hobfoll, S. E., & Shirom, A. (2001). Conservation of resources theory: Applications to stress and management in the workplace. In R. T. Golembiewski (Ed.), Handbook of Organizational Behavior (pp. 57-80). New York, NY: Marcel Dekker. Hochschild, A. R. (1979). Emotion work, felling roles, and social structure. American journal of Sociology, 85, 551-575. Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. Berkeley: University of California Press. Hoffman, B. & Woehr, D. (2006). A quantitative review of the relationship between person-organization fit and behavioral outcomes. Journal of Vocational Behavior, 68(3), 389-399. Hogan, R. L., & McKnight, M. A. (2007). Exploring burnout among university online instructors: An initial investigation. The Internet and Higher Education, 10(2), 117-124. Ilies, R., Wilson, K. S., & Wagner, D. T. (2009). The spillover of daily job satisfaction onto employees'' family lives: The facilitating role of work-family integration. Academy of Management Journal, 52 (1), 87-102. Jansen, K. J., Kristof-Brown, A. (2006). Toward a multidimensional theory of person-environment fit. Journal of managerial issues, 18(2), 193-212. Janssen, P. P., Peeters, M. C., de Jonge, J., Houkes, I., & Tummers, G. E. (2004). Specific relationships between job demands, job resources and psychological outcomes and the mediating role of negative work-home interference. Journal of Vocational Behavior, 65, 411-429. Janssen, P. P., Schaufeli, W. B., & Houkes, I. (1999). Work-related and individual determinants of the three burnout dimensions. Work and Stress, 13, 74-86. Jenkins, R., & Elliott, P. (2004). Stressors, burnout and social support: Nurses in acute mental health settings. Journal of Advance Nursing, 48, 622-631. Johnson, H. A., & Spector, P. E. (2007). Service with a smile: Do emotional intelligence, gender, and autonomy moderate the emotional labor process? Journal of Occupational Health Psychology, 12, 319-333. Jones, A. P., & Butler, M. C. (1980). A role transition approach to the stresses of organizationally-induced family role disruption. Journal of Marriage and the Family, 42, 367-376. Joreskog, K., & Sorbom, D. (1993). LISREL 8: Structural Equation Modeling with the SIMPLIS Command Language. Chicago, IL: Scientific Software International Inc. Judiesch, M. K., & Lyness, K. S. (1999). Left behind? The impact of leaves of absence on managers’career success. Academy of Management Journal, 42(6), 641-651. Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (1964). Organizational stress: Studies in role conflict and ambiguity. New York, NY: Wiley. Kanungo, R. N. (1982). Measurement of job and work involvement. Journal of Applied Psychology, 67(3), 341-349. Karatepe, O. M. (2013). The effects of work overload and work-family conflict on job embeddedness and job performance: The mediation of emotional exhaustion. International Journal of Contemporary Hospitality Management, 25(4), 614-634, doi:10.1108/09596111311322952 Karatepe, O. M., & Baddar, L. (2006). An empirical study of the selected consequences of frontline employees’ work-family conflict and family-work conflict. Tourism Management, 27, 1017-1028. Karatepe, O. M., & Bekteshi, L. (2008). Antecedents and outcomes of work-family facilitation and family-work facilitation among frontline hotel employees. International Journal of Hospitality Management, 27(4), 517-528. Karatepe, O. M., & Kilic, H. (2007). Relationships of supervisor support and conflict in the work-family interface with the selected job outcomes of frontline employees. Tourism Management, 28 (1), 238-252. Karatepe, O. M., & Magaji, A. B. (2008). Work-family conflict and facilitation in the hotel industry: a study in Nigeria. Cornell Hospitality Quarterly, 49(4), 395-412. Karatepe, O. M., & Sokmen, A. (2006). The effects of work role and family role variables on psychological and behavioral outcomes of frontline employees. Tourism Management, 27, 255-268. Karatepe, O. M., & Tekinkus, M. (2006). The effects of work-family conflict, emotional exhaustion, and intrinsic motivation on job outcomes of front-line employees. International Journal of Bank Marketing, 24 (3), 173-193. Keith, P., & Schafer, R. (1980). Role strain and depression in two-job families. Family Relations, 29, 483-488. Kelly, E. L., Kossek, E. E., Hammer, L. B., Durham, M., Bray, J., Chermack, K., Murphy, L. A., & Kaskubar, D. (2008). Getting there from here: Research on the effects of work-family initiatives on work-family conflict and business outcomes. The Academy of Management Annals, 2(1), 305-349. Kemper, T. D. (1991). An introduction to the sociology of emotions. In K. T. Strongman (Ed.), International review of studies on emotion (pp.301-349). Chichester, England: John-Wiley. Kenny, D. A., Kashy, D. A., & Cook, W. L. (2006). Dyadic data analysis. New York, NY: The Guilford Press. Kets de Vries, M. F. R. (1990). The organizational fool: Balancing a leader’s hubris’. Human Relations, 43(8), 751-770. Kim, H. J. (2008). Hotel service providers’ emotional labor: The antecedents and effects on burnout. International Journal of Hospitality Management, 27(2), 151-161. Kim, H. J., Shin, K. H., & Umbreit, W. T. (2007). Hotel job burnout: The role of personality characteristics. International Journal of Hospitality Management, 26(2), 421-434. doi:10.1016/j.ijhm.2006.03.006 Kinnumen, U., & Mauno, S. (1998). Antecedents and outcomes of work-family conflict among employed women and men in Finland. Human Relations, 51, 157-177. Knudsen, H. K., Roman, P. M., & Abraham, A. J. (2013). Quality of clinical supervision and counselor emotional exhaustion: The potential mediating roles of organizational and occupational commitment. Journal of Substance Abuse Treatment, 44, 528-533. Kopelman, R. E., Greenhaus, J. H., & Connolly, T. F. (1983). A model of work, family & interrole conflict a construct validation study. Organizational Behavior & Human Performance, 32, 198-215. Korabik, K., McElwain, A., & Chappell, D. B. (2008). Integrating gender-related issues into research on work and family. In K. Korabik, D. S. Lero & D. L. Whitehead (Eds.), Handbook of work-family integration: Research, theories and best practices (pp. 215-232). San Diego, CA: Elsevier. Kossek, E. E., & Ozeki, C. (1998). Work-family conflict, policies, and the job-life satisfaction relationship: A review and directions for organizational behavior-human resources research. Journal of Applied Psychology, 83(2), 139-149. Kreiner, G. E. (2006). Consequences of work-home segmentation or integration: A person-environment fit perspective. Journal of Qrganizational Behaviour, 27, 485-507. Kreiner, G. E., Hollensbe, E. C., & Sheep, M. L. (2009). Balancing borders and bridges: Negotiating the work-home interface via boundary work tactics. Academy of Management Journal, 52, 704-730. Kristof-Brown, A. L. (1996). Person-organization fit: An integrative review of it is conceptualizations, measurement, and implications. Personnel Psychology, 49, 1-49. Kristof-Brown, A. L. (2000). Perceived applicant fit: Distinguishing between recruiters’ perceptions of person-job and person-organization fit. Personnel Psychology, 53, 643-671. Kristof-Brown, A. L., Jansen, K. J., & Colbert, A. E. (2002). A policy-capturing study of the simultaneous effects of fit with jobs, groups and organizations. Journal of Applied Psychology, 87, 985-993. Kristof-Brown A. L., Zimmerman, R. D. & Johnson, E. C. (2005). Consequences of individuals’ fit at work: A meta-analysis of person-job, person-organization, person-group, and person-supervisor fit. Personnel Psychology, 58, 281-342. Kruml, S. M., & Geddes, D. (2000). Exploring the dimensions of emotional labor: The heart of Hochschild’s work. Management Communication Quarterly, 14, 8-49. Lambert, S., & Waxman, E. (2005). Organization stratification: Distributing opportunities for balancing work and personal life. In E. Kossek & S. Lambert (Eds.), Work and life integration: Organizational, cultural, and individual perspectives (pp. 103-126). Mahwah, NJ: Lawrence Erlbaum Associates. Lauver, K. J., & Kristof-Brown, A. (2001). Distinguishing between employees’ perceptions of person-job and person-organization fit. Journal of Vocational Behavior, 59, 454-470. Lee, C., Ashford, S. J., & Bobko, P. (1990). Interactive effects of “Type A” behavior and perceived control on worker performance, job satisfaction, and somatic complaints. Academy of Management Journal, 33(4), 870-881. Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81(2), 123-133. Leiter, M. P. (1991). The dream denied: Professional burnout and the constraints of service organizations. Canadian Psychology, 32, 547-558. Leiter, M. P., Harvie, P., & Frizzell, C. (1998). The correspondence of patient satisfaction and nurse burnout. Social Science & Medicine, 47, 1611-1617. Leiter, M. P., & Maslach, C. (1988). The impact of interpersonal environment on burnout and organizational commitment. Journal of Organizational Behavior, 9, 297-308. Li, F., Jiang, L., Yao, X., & Li Y. J. (2013). Job demands, job resources and safety outcomes: The roles of emotional exhaustion and safety compliance. Accident Analysis and Prevention, 51, 243-251. Liang, Y. W. (2012). The relationships among work values, burnout, and organizational citizenship behaviors: A study from hotel front-line service employees in Taiwan. International Journal of Contemporary Hospitality Management, 24(2), 251-268. Lingard, H., & Francis, V. (2006). Does a supportive work environment moderate the relationship between work-family conflict and burnout among construction professionals? Construction Management and Economics, 24(2), 185-196. Little, L. M., Simmons, B. L., & Nelson, D. L. (2007). Health among leaders: Positive and negative affect, engagement and burnout, forgiveness and revenge. Journal of Management Studies, 44(2), 243-260. Livingston, B. A., & Judue, T. A. (2008). Emotional responses to work-family conflict: An examination of gender role orientation among working men and women. Journal of Applied Psychology, 93, 207-216. Lu, L. (2011). Working hours and personal preference among Taiwanese employees. International Journal of Workplace Health Management, 4, 244-256. Lu, L., Gilmour, R., Kao, S. F., & Huang, M. T. (2006). A cross-cultural study of work/family demands, work/family conflict, and wellbeing: The Taiwanese vs. British. Career Development International, 11, 9-27. Lu, L., Kao, S. F., Chang, T. T., Wu, H. P., & Cooper, C. L. (2008). Work/family demands, work flexibility, work/family conflict and their consequences at work: A national probability sample in Taiwan. International Journal of Stress Management, 15(1), 1-21. Luoh, H. F., & Tsaur, S. H. (2013). The effects of age stereotypes on tour leader roles. Journal of Travel Research, 53, 111-123. Magnini, V. P. (2009). Understanding and reducing work-family conflict in the hospitality industry. Journal of Human Resources in Hospitality & Tourism, 8(2), 119-136. Major, V. S., Klein, K. J., & Ehrhart, M. G. (2002). Work time, work interference with family, and psychological distress. Journal of Applied Psychology, 87, 427-436. Maslach, C. (1982). Understanding burnout: Definitional issues in analyzing a complex phenomenon. In W. S. Paine (Ed.), Job Stress and Burnout (pp. 29-40). Beverly Hills, CA: SAGE. Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Occupational Behavior, 2, 99-113. Maslach, C., & Jackson, S. E. (1986). The Maslach Burnout Inventory (2nd ed.). Palo Alto, CA: Consulting Psychologists Press. Maslach, C., Jackson, S. E., & Leiter, M. P. (1996). Maslach burnout inventory manual (3rd ed.). Palo Alto, CA: Consulting Psychologists Press. Maslach, C., & Leiter, M. P. (1997). The truth about burnout. San Francisco, CA: Jossey-Bass. Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52, 397-422. Maslach-Pines, A., & Keinan, G. (2006). Stress and burnout in Israeli border police. International Journal of Stress Management, 13, 519-540. Mauno, S., & Kinnunen, U. (1999). Job insecurity and well-being. A longitudinal study among male and female employees in Finland. Community, Work & Family, 2, 147-171. Maynard, D. C., Joseph, T. A., & Maynard, A. M. (2006). Underemployment, job attitudes, and turnover intentions. Journal of Organizational Behavior, 27, 509-536. McNall, L. A., Nicklin, J. M., & Masuda, A. D. (2010). A meta-analytic review of the consequences associated with work-family enrichment. Journal of Business and Psychology, 25(3), 381-396. Meijman, T. F., & Mulder, G. (1998). Psychological aspects of workload. In P. J. D. Drenth, H. Thierry, & C. J. de Wolff (Eds.), Handbook of work and organizational psychology (pp. 5-33). Hove, England: Psychology Press. Micheal, J. S., Kotrba, L. M., Mitchelson, J. K., Clark, M. A., & Baltes, B. B. (2011). Antecedents of work-family conflict: A meta-analytic review. Journal of Organizational Behavior, 32, 689-725. Micheal, J. S., Mitchelson, J. K., Pichler, S., & Cullen, K. L. (2010). Clarifying relationships among work and family social support, stressors, and work-family conflict. Journal of Vocational Behavior, 76(1), 91-104. Michinov, N. (2005). Social comparison, perceived control and occupational burnout. Applied Psychology: An International Review, 54, 99-118. Moore, J. E. (2000). One road to turnover: An examination of work exhaustion in technology professionals. MIS Quarterly, 24(1), 141-168. Morris, J. A., & Feldman, D. C. (1997). Managing emotions in the workplace. Journal of Managerial, 9(3), 257-274. Muchinsky, P. M., & Monahan, C. J. (1987). What is person-environment congruence? Supplementary versus complementary models of fit. Journal of Vocational Behavior, 31(3), 268-277. Mulki, J. P., Jaramillo, F., & Locander, W. B. (2006). Emotional exhaustion and workplace deviance: Can the right job and a leader''s style make a difference. Journal of Business Research, 59, 1222-1230. Namasivayam, K., & Mount, D. J. (2004). The relationship of work-family conflicts and family-work conflict to job satisfaction. Journal of Hospitality & Tourism Research, 28(2), 242-250. Namasivayam, K., & Zhao, X. (2007). An investigation of the moderating effects of organizational commitment on the relationships between work-family conflict and job satisfaction among hospitality employees in India. Tourism Management, 28, 1212-1223. Naring, G., Vlerick, P., & Van de Ven, B. (2012). Emotion work and emotional exhaustion in teachers: The job and individual perspective. Educational Studies, 38(1), 63-72. Netemeyer, R. G., Bearden, W. O., & Sharma, S. (2003). Scaling procedures: Issuesand applications. Thousand Oaks, CA: Sage. Netemeyer, R. G., Boles, J. S., & McMurrian, R. (1996). Development and validation of work-family conflict and family-work conflict Scales. Journals of Applied Psychology, 81, 400-410. O’Driscoll, M. P., Brough, P., & Kalliath, T. J. (2004). Work/family conflict, psychological well-being, satisfaction and social support: A longitudinal study in New Zealand. Equal Opportunities International, 23, 36-56. O’Neill, J. W., Harrison, M. M., Cleveland, J., Almeida, D., Stawski, R., & Crouter, A. C. (2009). Work-family climate, organizational commitment, and turnover: Multilevel contagion effects of leaders. Journal of Vocational Behavior, 74(1), 18-29. O''Neill, J. W., & Xiao, Q. (2010). Effects of organizational/occupational characteristics and personality traits on hotel manager emotional exhaustion. International Journal of Hospitality Management, 29, 652-658. Ortqvist, D., & Wincent, J. (2006). Prominent consequences of role stress: A meta -analytic review. International Journal of Stress management, 13(4), 399-422. Pan, S. Y., & Yeh, Y. J. (2012). Impact of value congruence on work-family conflicts: The mediating role of work-related support. The Journal of Social Psychology, 152(3), 270-287. Panatik, S. A. B., Rajab, A., Shaari, R., Shah, I. M., Rahman, H. A., & Badri, S. Z. (2012). Impact of work-related stress on well-being among academician in Malaysian Research University. International Conference on Education and Management Innovation. Singapore: ACSIT Press. Panatik, S. A. B., Badri, S. K. Z., Rajab, A., Rahman, H. A., & Shah, I. M. (2011). The impact of work family conflict on psychological well-being among school teachers in Malaysia. Procedia-Social and Behavioral Sciences, 29, 1500-1507. Parasuraman, S., Purohit, Y. S., Godshalk, V. M., & Beutell, N. J. (1996). Work and family variables, entrepreneurial career success, and psychological well-being. Journal of Vocational Behavior, 48, 275-300. Pleck, J. H., Staines, G. L., & Lang, L. (1980). Conflicts between work and family life. Monthly Labor Review, 103(3), 29-32. Poelmans, S. A. Y., O’Driscoll, M., & Beham, B. (2005). A review of international research in the field of work and family. In S. A. Y. Poelmans (Ed.), Work and Family: An international research perspective (pp.3-46). Mahwah, NJ: Lawrence Erlbaum. Posig, M., & Kickul, J. (2004). Work-role expectations and work family conflict: Gender differences in emotional exhaustion. Women in Management Review, 19(7), 373-386. Powell, G. N., & Greenhaus, J. H. (2010). Sex, gender, and decisions at the family-work interface. J.Manage, 36, 1011-1039. Premeaux, S. F., Adkins, C. L., & Mossholder, K. W. (2007). Balancing work and family: A field study of multi-dimensional, multi-role work-family conflict. Journal of Organizational Behavior, 28(6), 705-727. Presser, H. B. (2003). Working in a 24/7 economy. New York, NY: Russell Sage. Pyhalto, K., Pietarinen, J., & Salmela-Aro, K. (2011). Teacher working-environment fit as a framework for burnout experienced by Finnish teachers. Teaching and Teacher Education, 27, 1101-1110. Repetti, R. L. (1987). Individual and common components of the social environment at work and psychological well-being. Journal of Personality and Social Psychology, 52(4), 710-720. Richardsen, A. M., & Martinussen, M. (2004). The maslach burnout inventory: Factorial validity and consistency across occupational groups in Norway. Journal of Occupational and Organizational Psychology, 77, 1-20. Rosenbaum, M., & Cohen, E. (1999). Equalitarian marriages, spousal support, resourcefulness, and psychological distress among Israeli working women. Journal of Vocational Behavior, 54, 102-113. Rothbard, N. P., Phillips, K. W., & Dumas, T. L. (2005). Managing multiple roles: Work-family policies and individuals’ desires for segmentation. Organization Science, 16(2), 243-258. Ryan, C., Ghazali, H., & Mohsin, A. (2011). Determinants of intention to leave a non-managerial job in the fast-food industry of West Malaysia. International Journal of Contemporary Hospitality Management, 23(3), 344-360. Saks, A. M., & Ashforth, B. E. (1997). A longitudinal investigation of the relationships between job information sources, applicant perceptions of fit, and work outcomes. Personnel Psychology, 50, 395-426. Saks, A. M., & Ashforth, B. E. (2002). Is job search related to employment quality? It all depends on the fit. Journal of Applied Psychology, 87, 646-654. Saxton, M. J., Phillips, J. S., & Blakeney, R. N. (1991). Antecedents and consequences of emotional exhaustion in the airline reservations service sector. Human Relations, 44(6), 583-595. Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25, 293-315. Schaufeli, W. B., Taris, T. W., & van Rhenen, W. (2008). Workaholism, burnout, and work engagement: Three of a kind or three different kinds of employee well-being? Applied Psychology: An International Review, 57, 173-203. Schramm, J. (2009). Work Turns Flexible. HR Magazine, 54(3), 88. Senecal, C., Vallerand, R. J., & Guay, F. (2001). Antecedents and outcomes of work-family conflict: toward a motivational model. The Society for Personality and Social Psychology, 27(2), 176-186. Shirom, A. (1989). Burnout in work organizations. In C. L. Cooper & I. Robertson (Eds.), International review of industrial and organizational psychology (pp. 25-48). New York, NY: Wiley. Shockley, K. M., & Singla, N. (2011). Reconsidering work-family interactions and satisfaction: A meta-analysis. Journal of Management, 37(3), 861-886. Singh, R., & Greenhaus, J. H. (2004). The relation between career decision-making strategies and person-job fit: A study of job changers. Journal of Vocational Behavior, 64(1), 198-221. doi: 10.1016/S0001-8791(03)00034-4 Smith, B. W., Papp, Z. Z., Tooley, E. M., Montague, E. Q., Robinson, A. E., & Cosper, C. J. (2010). Traumatic events, perceived stress and health in women with fibromyalgia and healthy controls. Stress and Health, 26, 83-93. Sonnentag, S., & Zijlstra, F. R. H. (2006). Job characteristics and off-job activities as predictors of need for recovery, well-being, and fatigue. Journal of Applied Psychology, 91, 330-350. Spector, P. E., & Jex, S. M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology, 3, 356-367. Spector, P. E., Allen, T. D., Poelmans, S. A. Y., Lapierre, L. M., Cooper, C. L., & O''Driscoll, M. (2007). Cross-national differences in relationships of work demands, job satisfaction and turn over intentions with work-family conflict. Personnel Psychology, 60(4), 805-835. Speier, C., & Venkatesh, V. (2002). The hidden minefields in the adoption of sales force automation technologies. Journal of Marketing, 66(3), 98-111. Spencer, L. M., & Spencer, S. M. (1993). Competence at work: Models for superior performance. New York, NY: Wiley. Stoeva, A. Z., Chiu, R. K., & Greenhaus, J. H. (2002). Negative affectivity, role stress, and work-family conflict. Journal of Vocational Behaviour, 60, 1-16. Strauss, A., & Corbin, J. (1998). Basics of qualitative research: Techniques and procedures for developing grounded theory (2nd ed.). Thousand Oaks, CA: Sage. Tepeci, M. & Bartlett, A. L. B. (2002). The hospitality industry culture profile: A measure of individual values, organizational culture, and person-organization fit as predictors of job satisfaction and behavior intentions. Hospitality Management, 21, 151-170. Tepper, B. J. (2000). Consequences of abusive supervision. Academy of Management Journal, 43(2), 178-190. Thomas, L. T., & Ganster, D. C. (1995). Impact of family-supportive work variables on work-family conflict and strain: A control perspective. Journal of Applied Psychology, 80, 6-15. Thompson, C. A., Beauvais, L. L., & Lyness, K. S. (1999). When work-family benefits are not enough: The influence of work-family culture on benefit utilization, organizational attachment, and work-family conflict. Journal of Vocational Behavior, 54, 392-415. Thompson, C. A., & Prottas, D. J. (2006). Relationships among organizational family support, job autonomy, perceived control, and employee well-being. Journal of Occupational Health Psychology, 11(1), 100-118. Tsui, A. S., & O’Reilly, C. O. (1989). Beyond simple demographic effects: The importance of relational demography in superior-subordinate dyads. Academy of Management Journal, 32, 402-423. van Daalen, G. V., Willemsen, T. M., & Sanders, K. (2006). Reducing work-family conflict through different sources of social support. Journal of Vocational Behavior, 69(3), 462-476. van Daalen, G. V., Willemsen, T. M., Sanders, K., & van Veldhoven, M. (2009). Emotional exhaustion and mental health problems among employees doing “people work”: The impact of job demands, job resources and family-to-work conflict. Int Arch Occup Environ Health, 82(3), 291-303. doi:10.1007/s00420- 008-0334-0 Wang, K. C., Hsieh, A. T., & Huan, T. C. (2000). Critical service features in group package tour: An exploratory research. Tourism Management, 21, 177-189. Wang, K. C., Hsieh, A. T., & Chen, W. Y. (2002). Is the tour leader an effective endorser for group package tour brochures? Tourism Management, 23(5), 489-498. Warren, J. A., & Johnson, P. J. (1995). The impact of workplace support on work- family role strain. Family Relations, 44, 163-169. Wayne, J. H., Musisca, N., & Fleeson, W. (2004). Considering the role of personality in the work-family experience: Relationships of the big five to work-family conflict and facilitation. Journal of Vocational Behavior, 64(6), 108-30. Wayne, J. H., Rnadel, A. E., & Stevens, J. (2006). The role of identity and work-family support in work-family enrichment and its work-related consequences. Journal of Vocational Behavior, 69, 445-61. Weer, C., Greenhaus, J. H., Colakoglu, S. N., & Foley, S. (2006). The role of maternal employment, coping strategies, and gender in college students’ expectations of work-family conflict. Sex Roles, 55(7), 535-544. West, C. P., Dyrbye, L. N., Sloan, J. A., & Shanafelt, T. D. (2009). Single item measures of emotional exhaustion and depersonalization are useful for assessing burnout in medical professionals. J Gen Intern Med, 24(12), 1318-1321. doi:10.1007/s11606-009-1129-z Westring, A. F., & Ryan, A. M. (2011). Anticipated work-family conflict: A construct investigation. Journal of Vocational Behavior, 79, 596-610. Wharton, A. S. (1993). The affective consequences of service work: Managing emotions on the job.Work and Occupations, 20(2), 205-232. Wilk, S. L., & Sackett, P. R. (1996). Longitudinal analysis of ability-job complexity fit and job change. Personnel Psychology, 49, 937-967. Wong, J. Y., & Wang, C. H. (2009). Emotional labor of the tour leaders: An exploratory study. Tourism Management, 30(2), 249-259. Wright, T. A., & Bonett, D. G. (1997). The contribution of burnout to work performance. Journal of Organizational Behavior, 18, 491-499. Wright, T. A., & Cropanzano, R. (1998). Emotional exhaustion as a predictor performance and voluntary turnover. Journal of Applied Psychology, 83(2), 486-493. Yang, L. Q., Che, H. S., & Spector, P. E. (2008). Job stress and wellbeing: An examination from the view of person-environment fit. Journal of Occupational and Organisational Psychology, 81, 567-587. Yang, N., Chen, C. C., Choi, J., & Zou, Y. (2000). Sources of work-family conflict: A sino-U.S. comparison of the effects of work and family demands. Academy of Management Journal, 43 (1), 113-123. Yavas, U., Babakus, E., & Karatepe, O. M. (2008). Attitudinal and behavioral consequences of work-family conflict and family-work conflict: Does gender matter? International Journal of Service Industry Management, 19 (1), 7-31. Yoo, J. (2013). The effect of P-O fit on the frontline employee’s boundary spanning behaviors: Mediating role of emotional and motivational responses. Asia Marketing Journal, 15(2), 49-73. Yu, M. C., Lee, Y. D., & Tsai, B. C. (2010). Relationships among stressors, work- family conflict, and emotional exhaustion: A study of electronics industry employees in China. Social Behavior and Personality, 38, 829-844. Zapf, D. (2002). Emotion work and psychological well-being: A review of the literature and some conceptual considerations. Human Resource Management Review, 12(2), 237-268. Zenger, T., & Lawrence, B. (1989). Organizational demography: The differential effects of age and tenure distributions on technical communications. Academy of Management Journal, 32, 353-376.
|