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一、 中文部分
1. 方至民（2014），策略管理概論：應用導向，第二版，新北市：前程文化事業有限公司。
2. 赤尾洋二（1994），品質展開入門，陳耀茂譯，台北市：聯經出版社。
3. 赤尾洋二 (1991)，新產品開發-品質機能展開之實際應用，台北縣汐止市：中國生產力中心QFD 研發小組編譯。
4. 赤尾洋二、水野滋，品質機能展開研究小組 譯（1987），品質機能展開法：如何有效掌握顧客需求，桃園：和昌出版社。
5. 李傳正、張志強、鄭凱文、劉武 (1992)，系統化品質機能展開實務技術手冊，中國生產力中心，台北縣汐止市。
6. 阮少宏 (2012)，「海運承攬業發展多國併櫃業務以高雄、香港、新加坡為轉運港口選擇之比較研究」，國立臺灣海洋大學碩士論文。
7. 吳元評 (2012)，「海運承攬業發展多國併櫃業務之創新策略與經營績效關係之研究」，國立臺灣海洋大學碩士論文。
8. 吳思華（1996），策略九說，麥田出版公司。
9. 吳惠卿 (2007)，「結合品質機能展開技術與源流管理於物流營運之研究」，國立屏東科技大學碩士論文。
10. 吳進發 (2012)，「台灣海運承攬運送業發展多國併櫃業務之策略－以沛華集團為例」，國立臺灣海洋大學碩士論文。
11. 林光、張志清（2006），航業經營與管理，台北：航貿文化事業有限公司。
12. 林光、劉曜誠、周淑敏（2002），海運承攬運送業行銷策略與簽署服務契約對經營績效之探討，慶祝第四十八屆航海節學術研討會，中華民國航運協會。
13. 林正章、李淑秋（2008），2008年台灣物流年鑑，台北：經濟部商業司。
14. 林晉寬（1995），從資源基礎理論探討資源特性與成長策略之關係，國立政治大學博士論文。
15. 徐國晉 (1994)，「企業內技術移轉管理研究--應用品質機能展開」，國立交通大學碩士論文。
16. 梁金樹、廖茂生、丁吉峰 (2010)，「第三方物流業關鍵成功因素之研究」，航運季刊，第19卷，第3期，頁19-38。
17. 陳昭宏、陳炫碩、莊育維 (2008)，「以供應鏈整合與資訊科技觀點建構第四者專業物流評選準則－模糊多準則方法之應用」，電子商務研究，第6卷，第4期，頁401-424。
18. 黃至頤 (2013)，「臺灣航商跨入物流業之決策研究」，國立臺灣海洋大學碩士論文。
19. 黃俊英、林震岩（1997），SAS精析與實例，台北：華泰。
20. 湯玲郎、蔡瑋真、王盈超 (2009)，「物流服務業導入服務創新對營運績效之影響」，管理評論，第28卷，第2期，頁25-50。
21. 葉書銘 (2012)，「海運承攬業發展多國併櫃之關鍵成功因素與行銷策略之研究」，國立臺灣海洋大學碩士論文。
22. 楊清喬、陳威良 (2012)，「國際物流中心業者貨物安全管理之研究」，航運季刊，第21卷，第1期，頁49-69。
23. 楊國樞（1992），社會及行為科學研究法，台北市：東華。
24. 楊錦洲 (2001)，顧客服務創新價值：如何做好服務品質，紅螞蟻圖書。
25. 廖茂生 (2010)，「第三方物流業關鍵成功因素之研究」，國立臺灣海洋大學碩士論文。
26. 廖偉伶 (2003)，「知識管理在服務創新之應用」，國立成功大學碩士論文。
27. 鄭樹人 (2009)，「國際物流公司關鍵成功因素及持續競爭優勢之研究」，臺灣大學碩士論文。
28. 劉亞寧 (2013)，「定期航運業經營四方物流關鍵能力之研究」，航運季刊，第22卷，第4期，頁71-91。
29. 劉枋 (2013)，「第三方物流業者電子商務服務內容與使用意願之探討」，國立臺灣海洋大學碩士論文。
30. 劉昆和、郭思瑜 (2012)，「臺灣地區全球運籌政策之研究－從國際物流業者之觀點」，航運季刊，第21卷，第1期，頁1-25。
31. 潘慧蘭 (2004) ，「應用模糊多準則決策於海運承攬運送業關鍵能力評估之研究」，國立臺灣海洋大學碩士論文。
32. 鍾志明 (1998)，「新產品發展過程之資源配置與績效之關係－以我國製造業為例」，國立政治大學博士論文。
33. 謝錦堂、劉祥熹 (2005)，「Porter基本策略之績效涵義：台灣電子類上櫃公司之實證研究」，東吳經濟商學學報，第51期，頁1-36。
34. 戴治中、林政雄、余坤東 (2016)，臺灣貨運承攬業產業分析，工研院委託研究期末報告。
二、 英文部分
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6. Betz, F. (1987), Managing Technology-Competing through New Ventures, Innovation, and Corporate Research. N. J.: Prentice-Hall.
7. Betz, F. (1993), Strategic Technology Management, New York: McGraw-Hill.
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10. Chen, S. H. (1985), “Ranking Fuzzy Number with Maximizing and Minimizing Set,” Fuzzy Sets and Systems, Vol. 17, pp. 113-129.
11. Chen, S. H. and Hsieh, C. H. (2000), “Representation, Ranking, Distance, and Similaring of L-R Type Fuzzy Number and Application,” Australian Journal of Intelligent Processing System, Vol. 6, No.4, pp. 217-229.
12. Cohen, J. and Cohen, P. (1975), Applied Multiple Regression/Correlation Analysis for the Behavioral Science, Hillsdale, Lawrence Erlbaum Associates.
13. Damanpour, F. (1991), “Organizational Innovation: A Meta-analysis of Effects of Determinants and Moderators,” Academy of Management Journal, Vol. 34, No. 3, pp. 555-590.
14. Danneels, E. and Kleinschmidt, E. J. (2001), “Product Innovation from the Firm’s Perspective: Its Dimensions and Their Relation with Project Selection and Performance,” Journal of Product Innovation Management, Vol. 18, No. 6, pp. 357-373.
15. de Jong, A., De Ruyter, K., and Lemmink, J. (2003), “The Adoption of Information Technology by Self-Managing Service Teams,” Journal of Service Research, Vol. 6, No. 2, pp. 162-179.
16. den Hertog, P. (2000), “Knowledge-Intensive Business Services as Co-Producers of Innovation,” International Journal of Innovation Management, Vol. 4, No. 4, pp. 491-528.
17. den Hertog, P. and Bilderbeek, R. (1999), “Conceptualising Service Innovation and Service Innovation Patterns,” Research Programme on Innovation in Services (SIID) for the Ministry of Economic Affairs, Dialogic, Utrecht.
18. den Hertog, P., Broersma, L., and van Ark, B. (2003), “On the Soft Side of Innovation. Services Innovation and Its Policy Implications,” De Economist, Vol. 151, No. 4, pp. 433-452.
19. den Hertog, P., van der Aa, W., and de Jong, M. W. (2010), “Capabilities for Managing Service Innovation: Towards a Conceptual Framework,” Journal of Service Management, Vol. 21, No. 4, pp. 490-514.
20. Fuller, N. (1998), “The House of Quality,” Supply Management, Vol. 3, Issue 3, pp. 44-45.
21. Haas, R. W. (1989), Industrial Marketing Management: Texts ans Cases, 4th ed., Boston: PWS-KENT Publishing.
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29. Juran, J. M. (1986), Quality Planning and Analysis: From Product Development through Use, New York: McGraw-Hill.
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39. Porter, M. (1980), Competitive Strategy, New York: The Free Press.
40. Radharamanan, R. and Godoy, L. P. (1996), “Quality Function Deployment as Applied to Health Care System,” International Conference on Computers and Industrial Engineering, Vol. 31, No. 1, pp. 443-446.
41. Regan, W. J. (1963), “The Service Revolution,” Journal of Marketing, Vol. 27, pp. 32-36.
42. Schumpeter, J. A. (1934), The Theory of Economics Development, Boston: Harvard University Press.
43. Sullivan, L. P. (1986), “Quality Function Deployment,” Quality Progress, Vol. 19, No. 6, pp. 39-50.
44. Swanson, R. A. and Holton, E. F. (2001), Foundations of Human Resource Development. San Francisco, CA: Berrett-Koehler.
45. Temponi, C., Yen, J., and Tiao, W. A. (1999), “Theory and Methodology House of Quality: A Fuzzy Logic-based Requirements Analysis,” European Journal of Occupational Research, Vol. 117, pp. 340–354.
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