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題名:如魚得水: 高等教育募款者與捐款者的關係 以國立清華大學為例
作者:林佩錡
作者(外文):Lin, Pei-chih
校院名稱:世新大學
系所名稱:傳播研究所(含博士學位學程)
指導教授:喬健
陳中民
學位類別:博士
出版日期:2016
主題關鍵詞:募款捐款高等教育身份認同語藝情境fundraiser and donor's relationshipsolicitationidentity theoryrhetorical situationmoral behavior
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隨著國立大學行政法人化的推行與近年全球金融海嘯影響,整體經濟不佳的狀況造成國立大學不得不借重募款活動,以期在政府經費與學雜費收入之外,開創額外的經濟來源。過去的募款研究常只由募款者或捐款者角度切入,較少有同時獲取募款者與捐款者雙方觀點的全面性討論。本研究首次關注捐款者、募款者與募款文宣之間的關係,以身份認同理論(Identity Theory)和語藝情境(Rhetorical Situation)的觀點解釋募款與捐款者對捐款的認知及行為,透過案例分析將看似各自獨立的兩套系統整合為一。
研究方法上採取深度訪談與內容分析。由分析結果組織出募款者與捐款者的關係之架構可印證研究假設,尤其是「募/捐款理由」所對峙的是捐款者的「價值觀」與以「師長、同儕情感」喚醒校友「對母校情感」,講述的除為募款者若能瞭解當下情境,透過情境創造出符合捐款者價值觀的理由之外,對學校與校友過去的情境亦需有所瞭解,知道過往「師長、同儕情感」養成的過程,也才能以適切的文字召喚校友返校給予母校支持與資助。換句話說,募款者對於當下和過去情境的瞭解有助於取得校友捐款者的認同。而捐款者的「價值觀」與「對母校情感」分別代表個人身份認同(道德)以及社會身份認同(校友),因此透過適當的言論啟發,校友在個人與社會身份認同被啟動後,於經濟無虞的狀況下自然就會對母校作出捐助行為。
除研究假設的印證與學術理論的探究外,根據研究結果整理出由四個時期所組成的募款循環流程系統(起始期、連結期、比對期、校驗期)提供給募款者在實務操作上的參考。
The issue of higher education fundraising is getting more and more significant in Taiwan since the educational policy has been changed and the Financial Crisis in 2007 hit many counties including Taiwan so that public universities’ governmental budget dramatically decreased. In order to explore the whole picture of fundraiser and donor’s relationship in higher education in Taiwan, the author combined identity theory and rhetorical situation to explain how moral behavior can be influenced and predicted by rhetoric and moral and social identities. Semi-structure in-depth interview and content analysis via Burke’s Dramatistic Pentad (1945) measurement were applied as methods here. The results supported the hypothesis that identity theory and rhetorical situation worked together to explain and predict moral behaviors and suggested five items as ‘Promoter,’ ‘Fundraising reason,’ ‘Relationship with professors and classmates,’ ‘Value,’ and ‘Relationship with alma meter’ constructed an infrastructure of fundraiser and donor’s relationship. Four practical soliciting steps for fundraisers according to the research findings are: Initiation, Connection, Comparison, and Verification.
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