探討RFID使用意圖及其對組織績效之影響：以醫療人員知覺觀點為例_

:::

詳目顯示

第 1 筆 / 總合 1 筆

/1頁

論文基本資料
摘要
外文摘要
參考文獻

題名：	探討RFID使用意圖及其對組織績效之影響：以醫療人員知覺觀點為例
作者：	詹雅文
作者(外文)：	Ya-Wen Chan
校院名稱：	元智大學
系所名稱：	管理學院博士班
指導教授：	湯玲郎
學位類別：	博士
出版日期：	2017
主題關鍵詞：	醫療照護；整合科技接受模型(UTAUT)；無線射頻辨識技術(RFID)；Healthcare；Unified theory of acceptance and use of technology (UTUAT)；radio-frequency identification (RFID)
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0) 排除自我引用:0 共同引用:0 點閱:1

RFID技術近年開始被應用於提高醫療照護的作業效率。因此，許多已導入RFID的醫療機構，需要評估RFID技術所帶來的效益。本研究著重於探討醫療人員應用RFID在醫療照護上之使用意圖，並結合「整合科技接受模式」的關鍵變數藉以發展RFID使用意圖之理論模型。其主要目的包括，探究醫療人員知覺因素及隱私意識與RFID使用意圖之關聯性以及使用意圖對組織績效的關聯性；針對學者提出之模型進行比較，以了解其差異程度與解釋能力；驗證與解釋和先前研究不一致性的研究結果，並探討整合模型的干擾效果。
根據文獻回顧的結果確立研究變數與假設關係以形成研究模型，並發展研究問卷進行資料收集，總計回收470份的有效問卷，並採用UTAUT模型及結構方程模型進行研究分析。藉由研究結果歸納以下幾點結論：期望績效、期望成效、社群影響、促成因素及隱私意識為RFID使用意圖的關鍵直接因素，確認知覺安全對使用意圖為不一致性的假設關係，並輔以質性訪談驗證量化分析結果；研究結果發現本研究模型較能夠有效預測與解釋RFID使用意圖及其對組織績效的影響。本研究檢驗性別、年齡、專業經驗、職稱和醫院屬性對整合模型的干擾效果；其結果顯示性別及專業經驗呈正向干擾效果。
本研究模式與UTAUT模型相較之下，本研究模型整體配適度優於UTAUT模型。另外，本研究以質性訪談驗證量化研究結果達一致性假設，將兩者的研究發現進行互相對照，提高了本研究結果的可信度。

以文找文

In recent years, radio-frequency identification （RFID） technology has been used to improve operational efficiency in health care. Consequently, many health care organizations offering RFID-enabled services seek to assess the benefits of RFID technology. Drawing on key variables of the unified theory of acceptance and use of technology （UTAUT）, this paper proposes a theoretical model of RFID user intention by surveying the intention to use RFID technology among healthcare personnel. This study explored how healthcare personnel’s intention to use RFID correlates with perceptive factors and privacy awareness and how user intention correlates with organizational performance. The proposed model was compared with existing models in the literature to understand the differences and the explanatory power of the proposed model. Finally, this study verified and explained the inconsistency observed between the obtained results and those of previous studies and discussed the moderating effects of the unified model.
Based on a literature review, the research variables, hypotheses, and research model were constructed. A questionnaire was developed accordingly for data collection. A total of 470 valid responses were returned and subsequently analyzed using structural equation modeling and a Unified Theory of Acceptance and Use of Technology （UTAUT） model. Based on the analytical results, the following conclusions were drawn: performance expectancy, expected effects, social influences, facilitating conditions, and privacy awareness were identified as the key factors of RFID user intention. The hypothesized inconsistency between perceived safety and user intention was supported. These results also supported the qualitive interview findings, which verified the quantified analysis results. This study found that the research model can effectively predict and explain RFID user intention and its impact on organizational performance. In addition, the moderating effects of gender, age, length of employment, job title, and the nature of healthcare institutions on the integrated model were examined. The results show that gender and length of employment have positive moderating effects.
The model presented in this study has superior overall fitness to the UTAUT model. This study conducted interviews to provide qualitative evidence to complement the quantitative results. The inclusion of qualitative and quantitative data enhanced the validity of the results.

以文找文

參考文獻
一、網路資料
1.黃援傑，「三軍總醫院RFID應用之過去、現在與未來藍圖」，2007年6月5日。（https://lms.ctl.cyut.edu.tw/sys/read_attach.php?id=2577443）。 new window

2.彭漣漪、林思宇，遠見雜誌，「醫療人員生活品質」，第345期，2015年3月。（https://store.gvm.com.tw/article_content_27305_3.html）。
3.衛生福利部醫事司，「發揮各層級醫院角色功能重振五大科具體策略」，2013。
4.Horng,Shih-Cheng.”RFID Technologies”，2015。（https://lms.ctl.cyut.edu.tw/sys/read_attach.php?id=2577443）。

二、中文文獻
1.王淑芬，「研究法」，保成出版社， 2011年2月1日。 new window

2.李克東，「在教育技術領域中量的研究與質的研究（三）」，2006年9月3日。
3.洪逸凱，邱瑞科，張彥群，「以成本效益觀點探討醫療機構導入無線射頻技術之研究」，台灣國際醫學信息學研討會2007年11月16-17日。
4.高永昆，「員工流動率的最佳控制」，物業管理論文研討會論文集彙編，台北市：中華民國物業管理經理人協會，2006年。
5.曹金成，「物業管理系統使用行為之研究－UTAUT 模型之應用」，國立臺北大學企業管理學系碩士論文，2008年。
6.陳寬裕，王正華，「結構方程模型分析實務AMOS的運用」，台北，五南發行，2010年9月3日。
7.張偉豪，鄭時宜，「與結構方程模型共舞署光初現」，前程文化事業有限公司，2012年4月。
8.張鴻昌，「員工對企業內部網路接受度之研究-以中鋼為例」，國立中山大學企業管理學系碩士論文，2004年。
9.蔡瑋真、湯玲郎，「探討RFID創新科技採用模式－混合定性和定量分析研究」，科技管理學刋十五卷第一期，PP.81-108，2010年3月。 new window

10.楊珺涵，「醫院導入RFID醫療人員之關鍵接受因素探討」，臺灣大學醫療機構管理研究所學位論文，2009年。

三、英文文獻
1.Adenuga, K.I., Iahad, N.A., Miskon, S.(2017). “Towards reinforcing telemedicine adoption amongst clinicians in Nigeria.” International Journal of Medical Informatics 104, PP84-96. new window

2.Ahmad Alaiad, Zhou, Lina.(2014).”The determinants of home healthcare robots adoption: An empirical investigation. I. J. Medical Informatics 83(11): 825-840.
3.Ajzen, I.(1985).” From intentions to action: A theory of planned behaviour”, In Kuhl, J., & Beckmann, J. (Eds.), Action-control: From cognition to behaviour. (pp.11-39). Heidelberg: Springer-Verlag.
4.Ajzen,I.,(1991).“The Theory of Planned Behavior” Organizational Behavior and Human Decision Processes, 50, 179-211.
5.Alaiad, A., Zhou, L.(2014).” The determinants of home healthcare robots adoption: An empirical investigation”, International Journal of Medical Informatics, 83 (11), pp. 825-840.
6.Anderson, C.L., Agarwal, R.(2011).” The digitization of healthcare: Boundary risks, emotion & consumer willingness to disclose personal health information.”, Information Systems Research, 22 (3), pp. 469-490.
7.Anderson, J. C., & Gerbing, D. W.(1988).“Structural equation modeling in practice: A review and recommended two-step approach”, Psychological Bulletin,103, 411-423.
8.Andersson, L. M., & Bateman, T. S.(1997).” Cynicism in the workplace: Some causes and effect”, Journal of Organizational Behavior, 18, 449-469.
9.Ozok, Ant., Wu,A., Garrido, H., Pronovost, M., Gurses, P.J., (2014).“Usability and perceived usefulness of personal health records for preventive health care: A case study focusing on patients' and primary care providers' perspectives”, Applied Ergonomics, 45 (3), pp. 613-628.
10.Bansal, G., Zahedi, F., Gefen, D.(2010).”The impact of personal dispositions on information sensitivity, privacy concern and trust in disclosing health information online”, Decision Support Systems, 49 (2), pp. 138-150.
11.Byrne, B. M.(2010).”Structural equation modeling using AMOS”, Basic concepts, applications, and programming (2nd Ed). New York: Routledge.
12.Chang, Y.-T., Syed-Abdul, S., Tsai, C.-Y.,& Li, Y.-C. (2011). “A novel method for inferring RFID tag reader recordings into clinical events”,International Journal of Medical Informatics, 80 (12), pp. 872-880.
13.Chiu, C. M., Hsu, M. H., Lai, H., & Chang, C. M.(2012).” Re-examining the influence of trust on online repeat purchase intention: The moderating role of habit and its antecedents”, Decision Support Systems, 53(4), 835-845.
14.Chau, P. and Hui,K.(2001) “Determinants of Small Business EDI Adoption: An Empirical Investigation”,Journal of Organizational Computing and Electronic Commerce, 11(4), pp. 229-252.
15.Calantone, R. J., Kim, D., Schmidt, J. B., & Cavusgil, S. T.(2006).”The Influence of Internal and External Firm Factors on International Product Adaptation Strategy and Export Performance: A Three-Country Comparison”, Journal of Business Research, 59(2), 176-185.
16.Davis, F. D.(1989).”Perceived usefulness, perceived ease of use, and user acceptance of information technology”,MIS Quarterly,13(3), 319–339.
17.Davis, F. D., Bagozzi, R. P., & Warshaw, P. R.(1989).”User Acceptance of Computer Technology: A Comparison of Two Theoretical Models”, Management Science,35(8), 982-1002.
18.Davis, F. D., Bagozzi, R. P., and Warshaw, P. R.(1992).” Extrinsic and Intrinsic Motivation to Use Computers in the Workplace”,Journal of Applied Social Psychology, 22(14), 1111-1132.
19.Dawes, J. G.(2008).”Do data characteristics change according to the number of scale points used? An experiment using 5 point, 7 point and 10 point scales”, International journal of market research, 50(1), 61-77. new window

20.Duyck, P., Pynoo, B., Devolder, P., Voet, T., Adang, L., Ovaere, D., Vercruysse, J.(2010).”Monitoring the PACS implementation process in large university hospital-discrepancies between radiologists and
physicians”, Journal of Digital Imaging, 23 (1), pp. 73-80. new window

21.Fishbein, M., Ajzen, I.(1975).”Belief, attitude, intention and behavior: an introduction to theory and research”, Reading (MA): Addison-Wesley.
22.Folkes, V. S.(1988).”Recent Attribution Research in Consumer Behavior: A Review and New Directions”, Journal of Consumer Research, 14, 548-565.
23.Fornell, C., & Larcker, D. F.(1981).” Evaluating structural equation models with unobservable variables and measurement error”, Journal of Marketing Research, 18(1), 39-50. new window

24.Gefen, D.(2000). “E-Commerce: The Role of Familiarity and Trust”, Omega: The International Journal of Management Science, Vol.28 (6), pp. 725-737.
25.Gkatzidou, V., Hone, K., Sutcliffe, L., (...), Sonnenberg, P., Estcourt, C.(2015).“User interface design for mobile-based sexual health interventions for young people: Design recommendations from a qualitative study on an online Chlamydia clinical care pathway” ,BMC Medical Informatics and Decision Making 15(1),72. new window

26.Hadwich, K., Georgi, D., Tuzovic, S., Büttner, J., Bruhn, M.(2010).“Perceived quality of e-health services: A conceptual scale development of e-health service quality based on the C-OAR-SE approach”, International Journal of Pharmaceutical and Healthcare Marketing, 4 (2), pp. 112-136.
27.Hair Jr, J. F., Anderson, R. E., Tatham, R. L., Babin, B. J., & Black, W. C.(2009)” Multivariate data analysis (7th ed.)”, New Jersey: Prentice-Hall.
28.Han, S., Mustonen, P., Seppänen, M., Kallio, M.(2006).” Physicians' acceptance of mobile communication technology: An exploratory study”, International Journal of Mobile Communications, 4 (2), pp. 210-229.
29.Hancock, G. R., & Nevitt, J.(1999).” Bootstrapping and identification of exogenous latent variables within structural equation models”, Structural Equation Modeling, 6(4), 394-399.
30.Omar,Hangaw Qader. Khoshnaw, Abdulqadir. Monnet,Wrya. (2016).
”Smart Patient Management, Monitoring and Tracking System Using Radio-Frequency Identification (RFID) Technology”, IEEE EMBS Conference on Biomedical Engineering and Sciences (IECBES).
31.Heselmans, A., Aertgeerts, B., Donceel, P., Geens, S., Van De Velde, S., Ramaekers, D.(2012).”Family physicians' perceptions and use of electronic clinical decision support during the first year of implementation”, Journal of Medical Systems, 36 (6), pp. 3677-3684.
32.Hompson, R. L., Higgins, C. A., & Howell, J. M. (1991).“Personal computing: Towarda conceptual model of utilization.” MIS Quarterly, 15(1), 124-143. new window

33.Hoque, R., Sorwar, G.(2017).”Understanding factors influencing the adoption of mHealth by the elderly: An extension of the UTAUT model.” International Journal of Medical Informatics 101, PP75-84.
34.Hoyle, R. H. (Ed).(1995). “Structural equation modeling: Concepts, Issues, and applications”, Thousand Oaks, CA: SAGE.
35.Hsu, C.-L., Lee, M.-R., Su, C.-H.”The role of privacy protection in (2013).healthcare information systems adoption”,Journal of Medical Systems, 37 (5), 9966.
36.Iacovou, C.L., Benbasat, I. and Dexter, A.S.(1995).” Electronic data interchange and small organizations: Adoption and impact of technology”, MIS Quarterly, Vol. 19, No. 4, pp 465-485. 1995.
37.Hu, P.J., Chau, P.Y.K., Sheng, O.R.L. & Tam, K.Y. (1999).“Examining the technology acceptance model using physician acceptance of telemedicine technology”, Journal of Management Information Systems, Vol.16, pp.91-112.
38.Jeng, D.J.-F., Tzeng, G.-H.(2012).”Social influence on the use of Clinical Decision Support Systems: Revisiting the Unified Theory of Acceptance and Use of Technology by the fuzzy DEMATEL technique”,Computers and Industrial Engineering, 62 (3), pp. 819-828.
39.Johnson, C.W. (2011).“Identifying common problems in the acquisition and deployment of large-scale, safety-critical, software projects in the US and UK healthcare systems”,Safety Science 49, (5), pp. 735-745.
40.Jöreskog, K. G., & Sörbom, D.(1996) “LISREL 8: User's reference guide”, Scientific Software International.
41.Katz, J.E., Rice, R.E.(2009)”Public views of mobile medical devices and services: A US national survey of consumer sentiments towards RFID healthcare technology”, International Journal of Medical Informatics, 78 (2), pp. 104-114.
42.Kijsanayotin, B., Pannarunothai, S., Speedie, S.M.(2009).” Factors influencing health information technology adoption in Thailand's community health centers: Applying the UTAUT model”, International Journal of Medical Informatics, 78 (6), pp. 404-416.
43.Kline, R. B.(2005).”Principles and Practice of Structural Equation Modeling” New York, NY: Guilford.
44.Komura, K., Yamagishi, A., Akizuki, N., (...), Morita, T., Eguchi, K. (2013).“Patient-perceived usefulness and practical obstacles of patient-held records for cancer patients in Japan: OPTIM study”, Palliative Medicine 27（2), PP179-184.
45.Kumar, S., Kadow, B.B., Lamkin, M.K.(2011).”Challenges with the introduction of radio-frequency identification systems into a manufacturer's supply chain - a pilot study”,Enterprise Information Systems, 5 (2), pp. 235-253.
46.Kimberly, J. R. and Evanisko, M. J.(1981).”Organizational innovation: The influence of individual, organizational, and contextual factors on hospital adoption of technological and administrative innovations”,Academy of Management Journal, 24: 689-713.
47.Lai, H.-M., Lin, I.-C., Tseng, L.-T.(2014). “High-level managers' considerations for RFID adoption in hospitals: An empirical study in Taiwan”,Journal of Medical Systems 38, (2), 3.
48.Li, M., Lou, W., Ren, K.(2010).”Data security and privacy in wireless body area networks”, IEEE Wireless Communications, 17 (1), 5416350, pp. 51-58. new window

49.Lin, J., Pai, J.-Y., Chen, C.-C.(2012).”Applied patent RFID systems for building reacting HEPA air ventilation system in hospital operation rooms”,Journal of Medical Systems, 36 (6), pp. 3399-3405.
50.Tang,Ling-Lang. Chan,Ya-wen. Shen,Sheng-Lun.(2017).”Investigating radio-frequency identification usage behaviours and organisational performance according to factors of user perception” International Journal of Services Technology and Management.
51.Lu, M.-T., Lin, S.-W., Tzeng, G.-H.(2013).”Improving RFID adoption in Taiwan's healthcare industry based on a DEMATEL technique with a hybrid MCDM model”,Decision Support Systems, 56 (1), pp. 259-269. new window

52.Maillet, É., Mathieu, L., Sicotte, C. (2015).“Modeling factors explaining the acceptance, actual use and satisfaction of nurses using an Electronic Patient Record in acute care settings: An extension of the UTAUT” International Journal of Medical Informatics, 84 (1), pp. 36-47. new window

53.Miller,W.L. & Crabtree, B.F.(1992). “Primary Care Research: A　Multimethod Typology and　Qualitative Road Map. In: W.L.　Crabtree & B.F. Miller (Eds.), Doing　Qualitative Research”,Newbury Park　CA: Sage, pp.3-28.
54.Minichiello, V., Aroni, R., Timewell, E. & Alexander, L. (1995). “In-depth Interviewing, Second Edition”, South Melbourne: Longman. 1995.
55.Minvielle, E., Dervaux, B., Retbi, A., Aegerter, P., Boumendil, A., Jars-Guincestre,M.C.,Tenaillon,A., Guidet, B.(2005). “Culture, organization, and management in intensive care: Construction and validation of a multidimensional questionnaire”, Journal of Critical Care, 20 (2), pp. 126-138.
56.Mohamed,A.H.H.M.,Tawfik,H.,Norton,L.,and Al-Jumeily, D.(2011). “e-HTAM: ATechnology Acceptance Model for Electronic Health”, Innovations in Information Technology (IIT), International Conference on ,2011,pp.134-138.
57.Moore & Benbasat.(1991). ”Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation”, Information Systems Research, 2（3),192-222.
58.Mather, P. and A. Ramsay.(2007).“Do Board Characteristics Influence Impression Management through Graph Selectivity around CEO Changes?” Australian Accounting Review, 17, No.2, pp. 84-95.
59.Nisha, N., Iqbal, M., Rifat, A., Idrish, S.(2016).” Exploring the role of service quality and knowledge for mobile health services.” International Journal of e-Business Research 12（2), PP45-64.
60.Nuq, P.A., Aubert, B.(2013).”Towards a better understanding of the intention to use ehealth services by medical professionals: The case of developing countries”, International Journal of Healthcare Management, 6 (4), pp. 217-236.
61.Rahman, F., Bhuiyan, M.Z.A., Ahamed, S.I.(2017).” A privacy preserving framework for RFID based healthcare systems”, Future Generation Computer Systems 72, PP339-352.
62. Alaiad, A., Zhou, L.(2014).” The determinants of home healthcare robots adoption: An empirical investigation”, International Journal of Medical Informatics, 83 (11), pp. 825-840.
63. Sirikitsathian, Phatthanan.(2017).” A conceptual framework of students with visual impairments on website accessibility acceptance.” IEEE, Electronic ISBN: 978-1-5090-4420-7.
64.Tate, E.B., Spruijt-Metz, D., O'Reilly, G., Jordan-Marsh, M., Gotsis, M., Pentz, M.A., Dunton, G.F.(2013).”mHealth approaches to child obesity prevention: Successes, unique challenges, and next directions”, Translational Behavioral Medicine, 3 (4), pp. 406-415.
65.Taylor, S., & Todd, P. A.(1995).”Understanding information technology usage: A test of competing models”, Information Systems Research, 6（2), 145-176.
66.Thompson, R. L., Higgins, C. A., & Howell, J. M. (1991).“Personal computing: Towarda conceptual model of utilization.” MIS Quarterly, 15（1), 124-143. new window

67. Torkzadeh, Koufteros, & Pflughoeft.(2003).”Confirmatory analysis of computer self-efficacy”,Structural Equation Modeling, 10（2), 263-275.
68.Tsai, Y., Wu, S.-W.(2010).”The relationships between organisational citizenship behaviour, job satisfaction and turnover intention”, Journal of Clinical Nursing, 19 (23-24), pp. 3564-3574.
69.Teece, D. J.(2000).”Strategies for managing knowledge assets: the role of firm structure and industrial context”, Long range planning, 33（1), 35–54. new window

71.Venkatesh, V. & F.D.Davis.(2000). “A Theoretical Extension of the Technology Acceptance Model : Four Longitudinal Field Studies”, Management Science, 46, 186-204.
72.Venkatesh, V., Davis, F.D.(1996).” A model of the antecedents of perceived ease of use: Development and test”,Decision Sciences, 27 (3), pp. 451-477.
73.Venkatesh, V., Morris, M.G., Davis, G.B., Davis, F.D.(2003). “User acceptance of information technology: Toward a unified view”, MIS Quarterly: Management Information Systems, 27 (3), pp. 425-478.
74.Venkatesh, V., Thong, J. Y., & Xu, X.(2012).”Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology”.MIS Quarterly, 36（1), 157-178. new window

75.Wang, S.-C., Lee, T.-T., Liu, C.-Y., Kao, C.-H., Kuo, M.-C.(2015). “A study on the acceptance by postpartum women of the RFID system applied during rooming-in care”, Journal of Nursing and Healthcare Research, 11 (1), pp. 74-83. new window

76.Warren, S D., &Brandeis, L. D.(1980).”The right to privacy”, Harvard Law Review, 4（5), 103.
77.Williams M.(1997).”Social Surveys: Design to Analysis. In: T. May（Ed.) Social Research Issues,　Methods and Process”, Buckingham:　Open University Press.
78.Wood,V.R., Bhuian,S., Kiecker, P. (2000). ”Market orientation and organizational performance in not-for-profit hospitals”, Journal of Business Research, 48 (3), pp. 213-224.
79.Zelbst, P.J., Green, K.W., Sower, V.E., Reyes, P.M.(2012).” Impact of RFID on manufacturing effectiveness and efficiency”,International Journal of Operations and Production Management, 32 (3), pp. 329-350.

推文
推薦
引用網址
引用嵌入語法
轉寄

top

:::

相關期刊
相關論文
相關專書
相關著作
熱門點閱

1.	探討RFID創新科技採用模式--混合定性和定量分析研究

無相關博士論文

無相關書籍

無相關著作

無相關點閱

QR Code

臺灣人文及社會科學引文索引資料庫系統

詳目顯示

臺灣人文及社會科學引文索引資料庫