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題名:高等教育國際化:國際學生招生創新行銷策略之研究
作者:潘俊宏
作者(外文):Nguyen Tan Hung
校院名稱:國立清華大學
系所名稱:教育與學習科技學系
指導教授:顏國樑
學位類別:博士
出版日期:2022
主題關鍵詞:創新行銷策略高等教育國際化決策學生抉擇國際學生innovative marketing strategiesinternationalization of higher educationdecision-makingstudent choiceinternational students
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全球化導致許多國家為了國家發展而推動跨國合作,其中有國際學術合作項目,這一趨勢推動了亞洲各國的教育改革,越來越多的國際學生選擇出國留遊學。尤其台灣近年來已成為亞洲地區最受歡迎的目的地之一。因此,全球化和國際化在過去十年來越來越受到教育管理研究學者的關注,他們發現國際化是高等教育可永續發展不可或缺的部分。本研究旨在通過分析各種教育行銷管理理論和文獻綜述,構建面向國際學生招生的創新行銷策略(The IMS)。
文獻綜述用於構建創新營銷策略問卷。隨後將收集的300名在台留學生的數據用於可行性研究分析並構建最終問卷。研究一之可行性研究結束後,從522名參與者收集的調查數據用於描述性分析、方差分析和SEM等更深入的統計分析,以檢驗假設模型。此外,本研究通過電子郵件和谷歌會議與六名參與者進行訪談,以加深瞭解他們對創新行銷策略的看法。
研究結果顯示,將營銷組合 4C 與創新策略相結合是以客戶為導向的高等教育機構國際化的可永續經營之行銷策略。本研究中的創新行銷策略包括兩個向度、十個策略和三十二個指標。 4C行銷組合,在高等教育招生的情況下,需要關注學生的需求、成本、便利性和溝通。高等教育可持續國際化的創新戰略包括STP戰略,即市場細分、目標市場和市場定位,以及協作、品牌形象、國際經驗和網路行銷,即網站和社交媒體戰略。此外,本研究構建了一個適當的SEM模型,此模型探討創新行銷策略對國際學生決策過程和學生選擇的影響。
本研究為可永續高等教育國際化管理的理論發展和實踐做出了貢獻。此外,還開發了一個綜合模型,以圖解方式展示國際學生對此高等教育創新行銷策略的看法。除此之外,本研究根據研究結果進行相關討論和提出建議。
Purpose – Globalization has led many countries to promote cross-national academic programs in the interest of national development, and this trend has catalyzed educational reform in Asian countries, where a growing number of international students are choosing to study. Taiwan in particular has become one of the most popular destinations. Accordingly, globalization and internationalization have received increasing attention from researchers in education management over the past decade, who have found that internationalization is an indispensable component in the sustainable development of higher education (HE). This research aims to construct the Innovative Marketing Strategies (IMS) for international student recruitment by analyzing various educational marketing management theories and literature reviews.
Design/methodology/approach – A literature review was used to construct the Innovative Marketing Strategies questionnaire. The data collected from 300 international students studying in Taiwan were subsequently used for feasibility study analysis and construct the final questionnaire. After the feasibility study, survey data collected from 522 participants were used for more in-depth statistical analysis such as descriptive analysis, variance analysis and SEM to test the hypothesis model. Interviews were also conducted via email and Google Meet with selected participants to deepen their perspectives on the Innovative Marketing Strategies.
Findings – The research results show that combining the marketing mix 4C with innovative strategy is sustainable recruitment marketing strategies toward higher education institutions' internationalization from the customer-oriented perspective. The Innovative Marketing Strategies in this study include two dimensions, ten strategies followed by thirty-two indicators. The 4C marketing mix, which in the case of higher education recruitment, entails caring about student needs, cost, convenience, and communication. The innovative strategy toward sustainable internationalization of higher education includes STP strategy, i.e., market segmentation, targeting and positioning, as well as collaboration, brand image, international experience and online marketing, i.e., website and social media strategies. Additionally, an appropriate SEM model was constructed, which explored the impact of the Innovative Marketing Strategies on international students’ decision-making processes and students’ choices.
Originality/value – This research contributed to the theoretical development and the practicality of sustainable HE internationalization management. Additionally, a comprehensive model was developed that diagrammatically demonstrated international students' perspective of HE innovative marketing strategies in Taiwan. Discussions and recommendations based on the results of this study are also given.
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