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題名:國家文化對買賣關係在信用發展的影響
書刊名:中國行政評論
作者:張威龍林明煌
作者(外文):Chang, Wei-lungLin, Ming-huang
出版日期:2003
卷期:13:1
頁次:頁159-194
主題關鍵詞:信用國家文化交易成本信用發展TrustNational cultureTransaction costDevelopment of trust
原始連結:連回原系統網址new window
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  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:19
最近,有愈來愈多的學者都相信,信用能降低交易成本,增進組織間的關係及強化管理者與部屬之間的關係。同時也顯示如建立聯盟、管理與員工的雇用及進入新的市場之全球化趨勢日增。這些趨轉顯示從國家文化的觀點來看信用概念在買賣企業之間的影響實有必要。本研究以許多學門的信用相關理論為基礎,嘗試發展一確認與說明五種認知信用建立過程的架構以協助解釋在商業系絡中如何發展信用。本研究亦建立國家文化的規範與價值如何影響買賣公司之間的信用發展過程之命題及討論理論與實務應用的涵義。
Recently, increasing researchers from a variety of business disciplines are finding that trust can lower transaction costs, facilitate inter-organizational relationships, and enhance manager-subordinate relationships. At the same time, we see a growing trend toward globalization in establishing alliances, managing and hiring employees, and entering new markets. These trends suggest a need to view the influence of between buyer-supplier relationship on concept of trust from the perspective of national culture. Drawing on theories from several disciplines, we developed a framework that identifies and describes five cognitive trust-building processes that help explain how trust develops in business contexts. We include a series of research propositions demonstrating how national culture influence buyer-supplier relationship on the trust-building processes, and we discuss implications for theory and practice.
期刊論文
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2.Kelly, K.、Schine, E.(199206)。How Did Sears Blow This Gasket?。Business Week,38-39。  new window
3.Moorman, C.、Deshpande, R.、Zaltman, G.(1993)。Factors effecting trust in market research relationships。Journal of Marketing,57(1),81-101。  new window
4.Swan, J. E.、Nolan, J. J.(1985)。Gaining customer trust: A conceptual guide for the salesperson。The Journal of Personal Selling & Sales Management,5(2),39-48。  new window
5.Elangovan, A. R.、Shapiro, D. L.(1998)。Betrayal of Trust in Organizations。Academy of Management Review,23(3),547-566。  new window
6.Doney, Patricia M.、Cannon, Joseph P.、Mullen, Michael R.(1998)。Understanding the influence of national culture on the development of trust。Academy of Management Review,23(3),601-620。  new window
7.Bhattacharya, R.、Devinney, T. M.、Pillutla, M. M.(1998)。A Formal Model of Trust Based on Outcomes。Academy of Management Review,23(3),459-472。  new window
8.Lewicki, Roy J.、McAllister, Daniel J.、Bies, Robert J.(1998)。Trust and Distrust: New Relationships and Realities。Academy of Management Review,23(3),438-458。  new window
9.Das, T. K.、Teng, B. S.(1998)。Between Trust and Control: Developing Confidence in Partner Cooperation in Alliances。Academy of Management Review,23(3),491-512。  new window
10.Clark, Terry(1990)。International marketing and national character: A review and proposal for an integrative theory。The Journal of Marketing,54(4),66-79。  new window
11.Anderson, Erin W.、Weitz, Barton(1989)。Determinants of continuity in conventional industrial channel dyads。Marketing Science,8(4),310-323。  new window
12.Dwyer, F. Robert、Schurr, Paul H.、Oh, Sejo(1987)。Developing Buyer-Seller Relationships。Journal of Marketing,51(2),11-27。  new window
13.Kumar, Nirmalya、Scheer, Lisa K.、Steenkamp, Jan-Benedict E. M.(1995)。The Effects of Perceived Interdependence on Dealer Attitudes。Journal of Marketing Research,32(3),348-356。  new window
14.Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。  new window
15.Schurr, Paul H.、Ozanne, Julie L.(1985)。Influences on exchange processes: Buyers' preconceptions of a seller's trustworthiness and bargaining toughness。Journal of Consumer Research,11(4),939-953。  new window
16.Doney, Patricia M.、Cannon, Joseph P.(1997)。An Examination of the nature of trust in buyer-seller relationships。Journal of Marketing,61(2),35-51。  new window
17.Anderson, Erin、Weitz, Barton(1992)。The use of pledges to build and sustain commitment in distribution channels。Journal of Marketing Research,29(1),18-34。  new window
18.Anderson, James C.、Narus, James A.(1990)。A model of distributor firm and manufacturer firm working partnerships。Journal of Marketing,54(1),42-58。  new window
19.Ganesan, Shankar(1994)。Determinants of long-term orientation in buyer-seller relationships。Journal of Marketing,58(2),1-19。  new window
20.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。  new window
21.Shapiro, D. L.、Sheppard, B. H.、Cheraskin, L.(1992)。In Theory: Business on a Handshake。Negotiation Journal,8(4),365-377。  new window
22.Anderson, Erin、Lodish, Leonard、Weitz, Barton(1987)。Resource Allocation Behavior in Conventional Channels。Journal of Marketing Research,24(February),85-97。  new window
23.Sheppard, Blair H.、Sherman, Dana M.(1998)。The Grammars of Trust: A Model and General Implications。The Academy of Management Review,23(3),422-437。  new window
24.Bergen, M. E.、Rao, A. R.(1992)。Price Premium Variations as a Consequence of Buyers' Lack of Information。Journal of Consumer Research,19(3),412-423。  new window
25.Adkins, R. T.、Swan, J. E.(1980)。Improving the Public Acceptance of Salespeople Through Professionalism。Journal of Personal Selling & Sales Management,2,32-38。  new window
26.Doyle, S. X.、Roth, G. T.(1992)。Selling and Sales Management in Action: the Use of Insight Coaching to Improve Relationship Selling。Journal of Personal Selling & Sales Management,12(4),59-64。  new window
27.Milliman, R. E.、Fugate, D.(1988)。Using Trust Transference as a Persuasion Technique: an Empirical Field Investigation。Journal of Personal Selling & Sales Management,8,1-7。  new window
28.Schiller, Z.(1992)。Goodyear is Gunning Its Marketing Engine。BusinessWeek。  new window
圖書
1.Fukuyama, F.(1995)。Trust: The Social Values and the Creation of Prosperity。New York:Free Press。  new window
2.Eysenck, H. J.、Eysenck, S. B. G.(1969)。Personality structure and measurement。London:Routledge & Kegan Paul。  new window
3.Mcneil, I. R.(1980)。The New Social Contract。Yale University Press。  new window
4.Robinson, Patrick J.、Faris, Charles W.、Wind, Yoram(1967)。Industrial Buying and Creative Marketing。Boston:Allyn & Bacon。  new window
5.Dertouzos, Michael L.、Lester, Richard K.、Solow, Robert M.(1989)。Made in America: Regaining the Productive Edge。Cambridge, Massachusetts:The MIT Press。  new window
6.Cespeds, F. V.(1995)。Concurrent Marketing: Integrating Product, Sales and Service。Concurrent Marketing: Integrating Product, Sales and Service。Boston, MA。  new window
7.Peabody, D.(1985)。National Characteristics。National Characteristics。Cambridge, UK。  new window
圖書論文
1.Lewicki, R. J.、Bunker, B. B.(1995)。Trust in relationships: A model of development and decline。Conflict, cooperation, and justice: essays inspired by the work of Morton Deutsch。Jossey-Bass。  new window
 
 
 
 
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