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題名:醫院聘僱員工與外包員工就醫忠誠度差異性比較
書刊名:醫護科技學刊
作者:林峰輝吳丕玉陳宏一王炳龍
作者(外文):Lin, Feng-huiWu, Pi-yuChen, Hong-iWang, Bing-long
出版日期:2004
卷期:6:2
頁次:頁121-132
主題關鍵詞:內部顧客忠誠度外包Internal customersLoyaltyOutsourcing
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:7
  • 點閱點閱:13
期刊論文
1.Atkins, P. M.、Marshall, B. S.、Javalgi, R. G.(1996)。Happy Employees Lead to Loyal Patients。Journal of Health Care Marketing,16(4),15-23。  new window
2.Bendall, D.、Powers, T. L.(1995)。Culti­vating Loyal Patients。Journal of Health Care Marketing,15(4),50-52。  new window
3.Dick, A. S.、Basu, K.(1994)。Consumer Loyalty: Toward an Integrated Frame­work。Journal of the Academy of Mar­keting Science,22(1),99-113。  new window
4.Fisk, T.(1990)。Creating Patient Satis­faction and Loyalty。Journal of Health Care Marketing,10(2),5-15。  new window
5.Heiens, R. A.、Pleshko, L. P.(1997)。A Preliminary Examination of Patient Loy­alty: An Application of the Consumer Loyalty Classification Framework in the Health Care Industry。Journal of Hospi­tal Marketing,11(2),105-114。  new window
6.Hensley, S.(1997)。Outsourcing Boom。Mod­ern Healthcare,27(35),51-54。  new window
7.Kahn, L.(1984)。Departmental Contract Man­agement up as Much as 162 Percent。Hospitals,58(3),53-56+59-60+62-64+67-68。  new window
8.Katzman(1999)。Outsourcing Keeps Grow­ing。Modern Healthcare,29(35),42-48。  new window
9.MacStravic, S.(1994)。Hospital Patient Loy­alty: Causes and Relates。Journal of Hos­pital Marketing,8(2),67-71。  new window
10.Ngeo, C.(1998)。A Different View of Out­sourcing。Modern Healthcare,28(35),43-50+52-54+56-58。  new window
11.O'Connor, S. J.、Shewchuk, R. M.、Bowers, M. R.(1991)。A Model of Service Qual­ity Perceptions and Health Care Con­sumer Behavior。Journal of Hospital Marketing,6(1),69-92。  new window
12.Roberts, V.(2001)。Managing Strategic Out­sourcing in the Health care Industry。Journal of Healthcare Management,46(4),229-246。  new window
13.Slomski, A. J.(19950821)。Will Patients Leave You for Cheaper Care?。Medical Eco­nomics,47-57。  new window
14.Southrada, L.(1991)。Hospitals Use of Con­tract Management Approaches 50%。Hospitals,65(3),18-20+22+24。  new window
15.Taylor, K. S.(1993)。Contrasting Gains Ground: Annunal Survey Shows 10% Rise in Use of Contract Services。Hos­pitals,67(10),32-42。  new window
16.MacStravic, S.(1994)。Patient Loyalty to Physicians。Journal of Health Care Marketing,14(4),53-56。  new window
17.曾倫崇(19990700)。從行銷觀點談門診顧客就診考慮因素--以臺南地區為例。醫護科技學刊,1(1),59-74。new window  延伸查詢new window
18.陳惠芳、楊美雪、黃慧娜(1999)。臺灣地區醫院總務部門外包利用及原因分析硏究。公共衛生,25(4),233-245。  延伸查詢new window
19.Reidenbach, R. E.、McClung, G. W.(1999)。Managing Stakeholder Loyalty: When Satisfaction Is just not Enough。Marketing Health Services,19(1),20-29。  new window
20.王乃弘、黃松共(19960400)。民眾對選擇醫院因素及態度之研究--以中部數家醫院為例。醫院,29(2),1-15。  延伸查詢new window
21.Edvardsson, Bo、Johnson, Michael D.、Gustafsson, Anders、Strandvik, Tore(2000)。The effects of satisfaction and loyalty on profits and growth: products versus services。Total Quality Management,11(7),917-927。  new window
22.Reichheld, Frederick F.(1993)。Loyalty-Based Management。Harvard Business Review,71(2),64-73。  new window
學位論文
1.王棋(2001)。醫院外包管理構築模式之研究--整合性觀點(碩士論文)。國立中山大學。  延伸查詢new window
 
 
 
 
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