| 期刊論文| 1. | 簡玉菱、柯皓仁(2002)。網際網路代的參考諮詢服務－線上合作參考諮詢服務。國家圖書館館訊，91(3)，11。 延伸查詢 | | 2. | Lankes, R. D.(2004)。The Digital Reference Agenda。Journal of the American Society for Information Science and Technology，55(4)，302-306。  | | 3. | Boling, Elizabeth(2000)。Knowledge Base Development: The Life Cycle of an Item in the Indiana University Knowledge Base。Technical Communication，46(4)，530。 | | 4. | Kenney, Anne R.(2003)。What academic librarians can learn from alternative information providers。D-Lib Magazine，9(6)。 | 研究報告| 1. | Normore, Lorraine(2001)。Question and Answer Database。Washington, DC。 | 其他| 1. | Wasik, Joann M.(2003)。Building and Maintaining Digital Reference Services。 | | 2. | Armenti, Peter(2003)。Building a Knowledge Base: Justifications, Challenges, and the Library of Congress Experience，Texas。 | | 3. | Butler, Brett(2001)。The Knowledgebase Specification。 | | 4. | Google Answers Researcher Training Manual。 | | 5. | NISO Committee AZ(2003)。Question/Answer Transcation Protocol: Overview。 | | 6. | OCLC(2003)。QuestionPoint Global Knowledge Base Editoral Guidelines。 | |