| Other1. | Kim, N.W. & R. K., Srivastava(1998)。Managing Intraorganizational Diffusion of Technological Innovations。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 期刊論文1. | Watson, R. T.(1990)。Influences on the IS manager's Perceptions of Key Issues: Information Scanning and the Relationship with the CEO。MIS Quarterly,14(2),217-231。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Premkumar, G.、Roberts, M.(1999)。Adoption of New Information Technologies in Rural Small Businesses。Omega: The International Journal of Management Science,27(4),467-484。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Perkins, W. S.(1993)。Measuring customer satisfaction: a comparison of buyer, distributor, and sales force perceptions of competing products。Industrial Marketing Management,22(3),247-254。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Jarvenpaa, Sirkka L.、Ives, B.(1991)。Executive involvement and participation in the management of information technology。MIS Quarterly,15(2),205-227。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Clark, B. H.(1999)。Marketing performance measures: History and interrelationships。Journal of Marketing Management,15(8),711-732。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Bowen, J. T.、Shoemaker, S.(1998)。Loyalty: A strategic commitment。Cornell Hotel and Restaurant Administration Quarterly,39(1),12-25。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Flynn, Barbara B.、Schroeder, Roger G.、Sakakibara, Sadao(1994)。A framework for quality management research and an associated measurement instrument。Journal of Operations Management,11(4),339-366。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 8. | 楊舜仁(2001)。行動商務的發展趨勢與個人應用。遠擎e-Business電子化企業經理人報告,26(Oct.),83。 延伸查詢![new window](/gs32/images/newin.png) | 9. | 湯宗泰(20020900)。電子商務經營模式之比較分析--零售業與製造業。商管科技季刊,3(3),179-190。 延伸查詢![new window](/gs32/images/newin.png) | 10. | Grover, V.、Goslar, M. D.(1993)。The Initiation, Adoption, and Implementation of Telecommunications Technologies in U.S. Organizations。Journal of Management Information Systems,10(1),141-163。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 11. | Thong, J. Y. L.(1999)。An integrated model of information systems adoption in small businesses。Journal of Management Information Systems,15(4),187-214。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 12. | Fredericks, Joan O.、Salter, James M. II(1995)。Beyond Customer Satisfaction。Management Review,84(5),29-32。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 13. | Grønholdt, Lars、Martensen, Anne、Kristensen, Kai(2000)。The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences。Total Quality Management,11(4-6),509-514。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 14. | Barnes, S. J.(2002)。The mobile commerce value chain: Analysis and future developments。International Journal of Information Management,22(2),91-108。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 15. | Tsalgatidou, A.、Pitoura, E.(2001)。Business Models and Transactions in Mobile Electronic Commerce: Requirements and Properties。Computer Networks,37(2),221-236。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 16. | McFarlan, F. W.、Mckenney, J. L.、Pyburn, P. J.(1983)。The Information Archipelago--Plotting a Course。Harvard Business Review,61(1),145-156。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 17. | Oliva, Terence A.、Oliver, Richard L.、MacMillan, Ian C.(1992)。A catastrophe model for developing service satisfaction strategies。Journal of Marketing,56(3),83-95。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 18. | Ramamurthy, K.、Premkumar, G.、Crum, M. R.(1999)。Organizational and Interorganizational Determinants of EDI diffusion and Organizational Performance: A Causal Model。Journal of Organizational Computing and Electronic Commerce,9(4),253-285。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 19. | Bierbusse, P.、Siesfeld, T.(1997)。Measures That Matter。Journal of Strategic Performance Measurement,1(2),6-11。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 20. | Armstrong, J. Scott、Overton, Terry S.(1977)。Estimating nonresponse bias in mail surveys。Journal of Marketing Research,14(3),396-402。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 21. | Dick, Alan S.、Basu, Kunal K.(1994)。Customer Loyalty: Toward an Integrated Conceptual Framework。Journal of the Academy of Marketing Science,22(2),99-113。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 22. | Prahalad, C. K.、Ramaswamy, Veiikat(2000)。Co-opting customer competence。Harvard Business Review,78(1),79-87。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 23. | Thong, J. Y. L.、Yap, C. S.(1995)。CEO characteristics, organizational characteristics and information technology adoption in small businesses。Omega: The International Journal of Management Science,23(4),429-442。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 24. | Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 25. | Westbrook, Robert A.、Oliver, Richard L.(1991)。The dimensionality of consumption emotion patterns and consumer satisfaction。Journal of Consumer Research,18(1),84-91。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 26. | Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review,73(6),88-99。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 會議論文1. | Lyytinen, K.(2001)。Mobile Commerce: A New Frontier for E-business。34th Annual Hawaii International Conference,3509-3509。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 圖書1. | Berry, L. L.(1999)。Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success。New York:Free Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Griffin, J.(1997)。Customer Loyalty: How to Earn It, How to Keep It?。New York, NY:Lexington Book。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | 戴至中、邱天欣(2002)。價值連城。台北市:McGraw-Hill。 延伸查詢![new window](/gs32/images/newin.png) | 4. | Seybold, P. B.(1998)。Customers.com: How to create a profitable business strategy for the internet and beyond。NY:Patricia Seybold Group Inc.。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Kotler, Philip(2000)。Marketing management。Prentice-Hall。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Sharma, Subhash(1996)。Applied Multivariate Techniques。John Wiley & Sons, Inc.。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Vassos, T.(1996)。Strategic Internet Marketing。Macmillan Computer Publishing Inc.。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 8. | 黃俊英、林震岩(1997)。SAS精析與實例。臺北:華泰文化事業股份有限公司。 延伸查詢![new window](/gs32/images/newin.png) | 9. | Rogers, Everett M.(1983)。Diffusion of Innovation。New York:Free Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 10. | Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 其他1. | PriceWaterhouseCoopers Inc.(1999)。Information and Technology in the Supply Chain, e-Supply Chain: Revolution or Evolution,http://www.pwcglobal.com/extweb/pwcpublications.nsf/DocID/017B390A9BD8DDF280256A6F004B1C2D。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | 李靜芳(2002)。善用M化服務提升企業競爭力。 延伸查詢![new window](/gs32/images/newin.png) | 3. | 葉恆芬(2001)。行動商務發展現況與趨勢。 延伸查詢![new window](/gs32/images/newin.png) | 4. | 陳世運(2001)。行動網路發展現況初探。 延伸查詢![new window](/gs32/images/newin.png) | 5. | 陳世運(2002)。揭開NTT DoCoMo行動商務i-Mode之成功傳奇面紗。 延伸查詢![new window](/gs32/images/newin.png) | 6. | 野村總合研究所(2002)。台灣通信機器產業。 延伸查詢![new window](/gs32/images/newin.png) | 7. | 黃以孟、賴士奇(2001)。強化金融服務業的顧客關管理贏取顧客的終身價值。 延伸查詢![new window](/gs32/images/newin.png) | 8. | 黃貝玲(2001)。解析B2C、B2B與B2E三種類型之行動商務的應用領域。 延伸查詢![new window](/gs32/images/newin.png) | 9. | 馮震宇(2001)。行動商務的潛力與風險。 延伸查詢![new window](/gs32/images/newin.png) | 10. | 遠傳公司(2002)。2002無線通訊的大未來!。 延伸查詢![new window](/gs32/images/newin.png) | 11. | 蔣珮瑋(2002)。企業行動化解決方案發展現況與展望。 延伸查詢![new window](/gs32/images/newin.png) | 12. | Benson, L.(2001)。mCommerce: Forget the Hype--Let’s Get Down to Real Market Opportunities。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 13. | Caroline, C. & M. C .S., Paula(1998)。EDI Implementation: A Broader Perspective, Proceedings of “Bled’98” -- 11th International Conference on Electronic Commerce。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 14. | Davison, J.(2001)。Mobile Commerce Today and Future: Growing Potential。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 15. | Gatian, A.W., Brown, R.M., & J. O., Hicks(1995)。Organizational Innovativeness, Competitive Strategy and Investment Success。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 16. | Hope, J. and Hope, T.(2000)。笑傲第三波。 延伸查詢![new window](/gs32/images/newin.png) | 17. | Johnson, J.D., Meyer, M., Woodworth, M., Ethington, C. & W., Stengle(1998)。Information Technologies within the Cancer Information Service: Factors Related to Innovation Adoption。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 18. | L.aRow, M.(2000)。The Five Engines of eCRM。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 19. | Premkumar G., Ramamurthy, K., & S., Nilakanta(1994)。Implementation ot Electronic Data Interchange: An Innovation Diffusion Perspective。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 20. | Runge J.B. & Lee, J.(2001)。Information Technology Adoption Among Small Retails。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 21. | Sirohi, N., McLaughlin, E.W., & D.R., Wittink(1998)。A Model of Customer Perceptions and Store Loyalty Intentions for a Supermarket Retailer。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 22. | Sodhi, K.(2000)。M-Applications: Core Technologies for Wireless Data and the Mobile Internet。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 23. | Thornkike, R.M.(1978)。Correlational Procedure for Research。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 24. | Varshney, U., Vetter, R.J., & R., Kalakota(2000)。Mobile Commerce: A New Frontier。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 25. | Varshney, U. and R., Vetter(2001)。A Framework for the Emerging Mobile Commerce Applications。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | |