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題名:網際網路自助服務對消費者再購意願影響之研究
書刊名:電子商務研究
作者:賴士葆顏永森
作者(外文):Lai, Shyh-baoYen, Yung-shen
出版日期:2004
卷期:2:3
頁次:頁259-278
主題關鍵詞:網際網路網路自助服務消費者再購意願服務品質Web-based self-serviceWBSSService qualityInternetConsumer's repeat purchase intention
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:0
  • 點閱點閱:41
期刊論文
1.Holak, S.、Lehmann, D.、Sultan, F.(1987)。The role of expectations in the adoption of innovative consumer durables: some preliminary evidence。Journal of Retailing,63(3),243-259。  new window
2.Korgaonkar, P. K.、Moschis, G. P.(1987)。Consumer Adoption of Videotex Services。Journal of Direct Marketing,1(4),63-71。  new window
3.Bateson, J. E. G.(1985)。Self-Service Consumer: An Exploratory Study。Journal of Retailing,61(3),49-76。  new window
4.Dabholkar, P. A.(1996)。Consumer Evaluations in New Technology-Based Self-Service Options: An Investigation of Alternative Models of Service Quality。International Journal of Research in Marketing,13(1),29-51。  new window
5.Fram, E.、Grady, D. B.(1997)。Make Internet Shopping by Credit Card Risk-Free。Marketing to Women,10(6),13。  new window
6.Maher, J. K.、Marks, L. J.、Grimm, P. E.(1997)。Overload, pressure, and convenience testing a conceptual model of factors influencing women's attitudes toward, and use of, shopping channels。Advances in Consumer Research,24,490-498。  new window
7.Meuter, Mattew L.、Ostrom, Amy L.、Roundtree, Robert I.、Bitner, Mary Jo(2000)。Self-Service Technologies: Understanding Customer Satisfaction with Technology-Bases Service Encounters。Journal of Marketing,64,50-64。  new window
8.Sherman, Roberta T.、Anderson, Craig A.(1987)。Decreasing Premature Termination from Psychotherapy。Journal of Social and Clinical Psychology,5(3),298-312。  new window
9.Winer, Eussell(1985)。A Price Vector Model of Demand for Consumer Durables: Preliminary Developments。Marketing Science,4,74-90。  new window
10.Dabholkar, P. A.(1992)。Role of affect and need for interaction in on-site service encounters。Advances in Consumer Research,19(1),563-569。  new window
11.Eastlick, M. A.(1993)。Predictors of videotex adoption。Journal of Direct Marketing,7(3),66-74。  new window
12.Bitner, Mary Jo、Booms, Bernard H.、Tetreault, Mary Stanfield(1990)。The Service Encounter: Diagnosing Favorable & Unfavorable Incidents。Journal of Marketing,54(1),71-84。  new window
13.Bolton, Ruth N.(1998)。A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction。Marketing Science,17(1),45-65。  new window
14.Hoffman, Donna L.、Novak, Thomas P.(1997)。A New Marketing Paradigm for Electronic Commerce。The Information Society,13(1),43-54。  new window
15.Kaiser, Henry F.(1974)。An index of factorial simplicity。Psychometrika,39(1),31-36。  new window
16.Roberts, Mary Lou、Wortzel, Lawrence H.(1979)。New Life-Style Determinants of Women's Food Shopping Behavior。Journal of Marketing,43(3),28-39。  new window
17.Hoffman, Donna L.、Novak, Thomas P.、Peralta, Marcos(1999)。Building Consumer Trust Online。Communications of the Association for Computing Machinery,42(4),80-85。  new window
18.Rust, Roland T.、Zahorik, Anthony J.、Keiningham, Timothy L.(1995)。Return on quality ROQ: Making service quality financially accountable。Journal of Marketing,59(2),58-70。  new window
19.Rust, Roland T.、Zahorik, Anthony J.(1993)。Customer Satisfaction, Customer Retention, and Market Share。Journal of Retailing,69(2),193-215。  new window
20.Lemon, Katherine N.、White, Tiffany Barnett、Winer, Russell S.(2002)。Dynamic customer relationship management: Incorporating future considerations into the service retention decision。Journal of Marketing,66(1),1-14。  new window
21.Mano, Haim、Oliver, Richard L.(1993)。Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction。Journal of Consumer Research,20(3),451-466。  new window
22.Oliver, Richard L.(1993)。Cognitive, affective, and attribute bases of the satisfaction response。Journal of Consumer Research,20(3),418-430。  new window
23.Price, L. L.、Arnould, E. J.、Tierney, P.(1995)。Going to extremes: managing service encounters and assessing provider performance。Journal of Marketing,59(2),83-97。  new window
24.Reichheld, Frederick F.、Sasser, W. Earl Jr.(1990)。Zero Defections: Quality Comes to Services。Harvard Business Review,68(5),105-111。  new window
25.Davis, Fred D.、Bagozzi, Richard P.、Warshaw, Paul R.(1989)。User acceptance of computer technology: A comparison of two theoretical models。Management Science,35(8),982-1003。  new window
26.Ajzen, Icek(1991)。The Theory of Planned Behavior。Organizational Behavior and Human Decision Processes,50(2),179-211。  new window
會議論文
1.Evans, K. R.、Brown, S. W.(1988)。Strategic options for service delivery systems。The AMA Summer Educators' Conference。Chicago:American Marketing Association。207-212。  new window
2.Parasuraman, A.(199610)。Understanding and leveraging the role of customer service in external, interactive and internal marketing。Frontiers in Service Conference。Nashville, TN。  new window
研究報告
1.Langeard, E.、Bateson, J. E. G.、Lovelock, C. H.、Eiglier, P.(1981)。Services Marketing: New insights from consumers and managers。Cambridge, MA:Marketing Science Institute。  new window
學位論文
1.陳怡橋(1997)。以全球資訊網作為軟體技術支援工具之探索性研究(碩士論文)。國立交通大學。  延伸查詢new window
圖書
1.Seybold, P. B.(1998)。Customers.com: How to create a profitable business strategy for the internet and beyond。NY:Patricia Seybold Group Inc.。  new window
2.Reichheld, Frederick F.、Teal, Thomas(1996)。The Loyalty Effect: The Hidden Force behind Growth Profits, and Lasting Value。Boston:Harvard Business School Press。  new window
3.Oliver, Richard L.(1997)。Satisfaction: A behavioral perspective on the consumer。Irwin/McGraw-Hill。  new window
4.Fishbein, Martin、Ajzen, Icek(1975)。Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research。Addison-Wesley Publishing Company。  new window
5.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
其他
1.王皓正(20020108)。網路使用者行為調查找資料排第一。  延伸查詢new window
圖書論文
1.Anderson, Eugene W.、Fornell, C. A.(1994)。A customer satisfaction research prospectus。Service Quality: New Directions in Theory and Practice。Thousand Oaks, California:Sage。  new window
2.Taylor, Shelley E.、Pham, Lien(1996)。Mental Simulations, Motivation and Action。The Psychology of Action: Linking Cognition and Motivation to Behavior。New York:Guilford Press。  new window
 
 
 
 
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