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題名:運用質性研究方法探究企業導入ERP之關鍵成功因素
書刊名:管理研究學報
作者:周宇超趙胤芝
作者(外文):Chou, Yu-chaoChao, Yin-chih
出版日期:2004
卷期:4:2
頁次:頁217-247
主題關鍵詞:企業資源規劃關鍵成功因素紮根理論Enterprise resource planningERPCritical success factorCSFGrounded theory
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:42
企業面對競爭劇烈的大環境,導入企業資源規劃系統(Enterprise Resources Planning, ERP),可因而快速回應顧客所需,創造利潤,以至永續經營。惟據文獻與相關案例顯示,企業因不確定關鍵成功因素(Critical Success Factor, CSF)為何,致使導入ERP之理想目標往往難以達成。本研究利用質性研究之紮理論法(Grounded Theory),針對以往描述ERP導入現象之文獻,行深入的探討與分析,經過開性譯碼的應用,整理出企業導入ERP時,32個完整且具一致性的關鍵成功因素,並利用主軸譯碼將此等因素,依期相似性質,劃分為組織、技術、人員範疇。經由本研究之成果,將使企業原本期盼可因導入ERP而創造永續競爭力之原始初衷,得以理想呈現。
Facing the challenges of drastic competitive environment, business is able to respond to customer’s needs rapidly, create profit and make sustainable operation while implementing Enterprise Resource Planning (ERP). But ERP is the most innovative project that is complex in implementation and difficult to control. Literatures show that business can hardly achieve the success in ERP implementation because of failing to identify the critical success factors (CSFs). This research applies Grounded Theory to describe, explore and analyze the phenomenon of ERP implementation of past studies. There are 32 critical success factors are further categorized into three dimensions: organization, technology and people by employing axial coding technique to evaluate the similar patterns. The results of this study is hoped to assist business in implementing innovative operations and achieving sustainable competitiveness.
期刊論文
1.Nah, F. Fui-Hoon、Lau, J. Lee-Shang、Kuang, J.(2001)。Critical Factors for Successful Implementation of Enterprise Systems。Business Process Management Journal,7(3),285-296。  new window
2.Martin, M. H.(199802)。An ERP Strategy。Fortune,2(1),95-97。  new window
3.鄭榮郎(2000)。ERP導入後的全面品質管理。能力雜誌,132-136。  延伸查詢new window
4.Bingi, Prasad、Sharma, Maneesh K.、Godla, Jayanth K.(1999)。Critical issues affecting an ERP implementation。Information Systems Management,16(3),30-36。  new window
5.許士軍(19960400)。定性研究在管理研究上的重要性。中原學報,24(2),1-3。  延伸查詢new window
會議論文
1.周宇超、岳長忠、趙胤芝(2002)。組織創新導向之企業價值網。第二屆企業創新與知識管理研討會。  延伸查詢new window
2.朱海成、許成之、賴俊良(2002)。企業導入企業資源規劃(ERP)的關鍵成功因素(CSF)及失敗原因探討。台灣電子商務學會研討會。台灣電子商務學會。  延伸查詢new window
3.Somers, T. M.、Nelson, K.(2001)。The impact of critical success factors across the stage of enterprise resources planning implementations。The 34th Hawaii international Conference on System Science,1-10。  new window
4.Vessey, I.、Brown, C.(1999)。ERP implementation approaches: toward a contingency framework。THE INTERNATIONAL CONFERENCE ON INFORMATION SYSTEMS,411-416。  new window
5.Sedera, W.、Rosemann, M.、Gable, G.(2001)。Process modeling for enterprise systems factors critical to success。The Twelfth Australasian Conference on Information Systems。Southern Cross University。585-595。  new window
6.Holland, C. P.、Light, B.、Gibson, N.(1999)。A critical success factors model for enterprise resources planning implementation。The 7th European conference on Information Systems,273-287。  new window
7.Esteves, J. M.、Pastor, J. A.(1999)。An ERP life-cycle-based research agenda。First International workshop in Enterprise Management and Resource Planning: Methods, Tools and Architectures EMRPS'99。Venice。359-371。  new window
8.Sumner, M.(1999)。Critical success factors in enterprise wide information management systems projects。1999 ACM SIGCPR conference on Computer personnel research。New Orleans, LA。297-303。  new window
學位論文
1.王永正(2002)。企業導入ERP系統關鍵成功因素之研究--以製藥業為個案實證對象(碩士論文)。國立臺灣大學。  延伸查詢new window
2.劉璁翰(2002)。企業導入ERP系統階段性關鍵成功因素之研究(碩士論文)。國立臺北科技大學。  延伸查詢new window
圖書
1.Glaser, B. S.、Strauss, A.(1968)。The Discovery of Grounded Theory: Strategies for Qualitative Research。London:Weidenfeld and Nicolson。  new window
2.黃瑞琴(2001)。質的教育研究方法。臺北:心理出版社公司。  延伸查詢new window
3.Strauss, Anselm Leonard、Corbin, Juliet M.、吳芝儀、廖梅花(2001)。質性研究入門:紮根理論研究方法。濤石文化事業有限公司。  延伸查詢new window
4.Strauss, Anselm L.、Corbin, Juliet、徐宗國(1997)。質性研究概論。巨流圖書股份有限公司。  延伸查詢new window
5.Strauss, Anselm、Corbin, Juliet(1998)。Basics of Qualitative Research: Techniques and Procedures for Developing Grounder Theory。Sage。  new window
其他
1.Brown, C. V.(2002)。Achieving Enterprise System Benefits: Leveraging the ERP Project Learning (CRIM Colloquium),University of Illinois-Chicago。  new window
圖書論文
1.朱美珍(1992)。社會科學研究中有關質的探討。「質化研究在社會工作界的應用」論見彙編。中華民國社區發展研究中心。  延伸查詢new window
2.Markus, M. L.、Tanis, C.(2000)。The enterprise systems experience: From adoption to success。Framing the Domains of IT Research: Glimpsing the Future through the Past。Cincinnati, OH:Pinnaflex Educational Resources。  new window
3.劉仲冬(1996)。量與質社會研究的爭議與社會研究未來的走向及出路。質性研究:理論、方法及本土女性研究實例。臺北:巨流。  延伸查詢new window
 
 
 
 
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