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題名:圖書館運用全面品質管理之自我評鑑模式初探
書刊名:中國圖書館學會會報
作者:劉宏亮
作者(外文):Liu, Hung-liang
出版日期:2004
卷期:73
頁次:頁175-188
主題關鍵詞:圖書館評鑑全面品質管理品質獎自我評鑑Library evaluationTotal quality managementQuality awardSelf-assessment
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:41
  • 點閱點閱:92
期刊論文
1.何光國(19940900)。從完全品質管理論圖書館讀者服務品質之提昇。資訊傳播與圖書館學,1(1),23-31。new window  延伸查詢new window
2.吳美美(1996)。演進中的圖書館評鑑工作與評鑑研究。教育資料與圖書館學,34(1),40-59。new window  延伸查詢new window
3.趙美珍(20030600)。行政院推動提升服務品質現況之研析。研考雙月刊,27(3)=235,88-100。  延伸查詢new window
4.曾淑賢(20030400)。全面品質管理在公共圖書館的運用。書苑,56,29-45。  延伸查詢new window
5.范承源(1998)。美國圖書館全面品質管理的內涵與發展上的障礙。圖書館學刊,13,89。new window  延伸查詢new window
6.楊錦洲(1997)。政府部門如何推動全面品質管理。檔案與微縮,21(6),10-18。  延伸查詢new window
7.Couwenberg, Corneille(1997)。Assessing an Organization with the Quality Model。European Management Journal,15(3),318-325。  new window
8.林公孚(2000)。認識美.歐.日品質獎-並為兩岸品質(管理)獎修訂進一言。品質管制月刊,36(1),40-45。  延伸查詢new window
9.Van Der Wiele, T.(1995)。Self-assessment: A study of progress in Europe’s leading organizations in quality management practices。International Journal of Quality and Reliability Management,13(1),84-104。  new window
圖書
1.Conti, T.(1997)。Organizational Self-assessment。London:Chapman and Hall。  new window
2.Brophy, Peter、Coulling, Kate(1996)。Quality Management for Information and Library Managers。Aldershot, Hampshire, England/Brookfield, VT。  new window
3.李華偉(19960000)。現代化圖書館管理。臺北:三民。new window  延伸查詢new window
4.Oakland, J. S.(1993)。Total Quality Management: The Management of Change through Process Improvement。Oxford:Butterworth Heinemann。  new window
5.Peters, Lawrence H.、Greer, Charles R.、Youngblood, Stuart A.(2000)。The Blackwell encyclopedic dictionary of human resource。The Blackwell encyclopedic dictionary of human resource。北京。  new window
6.Gass, Saul I.、Harris, Carl M.(1996)。Encyclopedia of operations research and management science。Encyclopedia of operations research and management science。Boston, Mass.。  new window
7.Kanji, Gopal K.、Asher, Mike(1996)。100 methods for total quality management。100 methods for total quality management。London。  new window
8.Slack, Nigel(2000)。The Blackwell encyclopedic dictionary of operations management。The Blackwell encyclopedic dictionary of operations management。北京。  new window
9.Cooper, Cary、Wilkinson, Adrian、Dale, Barrie(2001)。管理品質與人力資源。管理品質與人力資源。臺北。  延伸查詢new window
10.Walton, M.(1996)。戴明的管理方法。戴明的管理方法。臺北。  延伸查詢new window
11.陳耀茂(2000)。ISO與TQM融合。ISO與TQM融合。臺北。  延伸查詢new window
12.Department of the Environment(2000)。Transport and the Regions。Guide to quality schemes and best Value。London。  new window
13.Evans, K. M.、Usherwood, B.、Jones, K.(1999)。Improving library and information services through selfassessment: a guide for senior managers and staff developers。Improving library and information services through selfassessment: a guide for senior managers and staff developers。London。  new window
其他
1.Baldrige National Quality Program。  new window
2.經濟部工業局(2004)。國家品質獎簡介。  延伸查詢new window
3.服務品質獎。  延伸查詢new window
4.Evans, K. M.(2000)。Quality management and self assessment tools for public libraries,Jerusalem, Israel。  new window
 
 
 
 
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