圖書1. | Conti, T.(1997)。Organizational Self-assessment。London:Chapman and Hall。 |
2. | Brophy, Peter、Coulling, Kate(1996)。Quality Management for Information and Library Managers。Aldershot, Hampshire, England/Brookfield, VT。 |
3. | 李華偉(19960000)。現代化圖書館管理。臺北:三民。 延伸查詢 |
4. | Oakland, J. S.(1993)。Total Quality Management: The Management of Change through Process Improvement。Oxford:Butterworth Heinemann。 |
5. | Peters, Lawrence H.、Greer, Charles R.、Youngblood, Stuart A.(2000)。The Blackwell encyclopedic dictionary of human resource。The Blackwell encyclopedic dictionary of human resource。北京。 |
6. | Gass, Saul I.、Harris, Carl M.(1996)。Encyclopedia of operations research and management science。Encyclopedia of operations research and management science。Boston, Mass.。 |
7. | Kanji, Gopal K.、Asher, Mike(1996)。100 methods for total quality management。100 methods for total quality management。London。 |
8. | Slack, Nigel(2000)。The Blackwell encyclopedic dictionary of operations management。The Blackwell encyclopedic dictionary of operations management。北京。 |
9. | Cooper, Cary、Wilkinson, Adrian、Dale, Barrie(2001)。管理品質與人力資源。管理品質與人力資源。臺北。 延伸查詢 |
10. | Walton, M.(1996)。戴明的管理方法。戴明的管理方法。臺北。 延伸查詢 |
11. | 陳耀茂(2000)。ISO與TQM融合。ISO與TQM融合。臺北。 延伸查詢 |
12. | Department of the Environment(2000)。Transport and the Regions。Guide to quality schemes and best Value。London。 |
13. | Evans, K. M.、Usherwood, B.、Jones, K.(1999)。Improving library and information services through selfassessment: a guide for senior managers and staff developers。Improving library and information services through selfassessment: a guide for senior managers and staff developers。London。 |