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題名:SARS: Key Factors in Crisis Management
書刊名:The Journal of Nursing Research
作者:曾信超 引用關係陳彩鳳周守民 引用關係
作者(外文):Tseng, Hsin-chaoChen, Thai-formChou, Shieu-ming
出版日期:2005
卷期:13:1
頁次:頁58-65
主題關鍵詞:急性呼吸道症候群危機管理傳染病醫院生機流行病SARSCrisis managementContagious diseaseHospital survivalEpidemic
原始連結:連回原系統網址new window
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本研究的目的乃在探討臺北巿某醫院自2003年3月到7月急性呼吸道症候群(Severe Acute Respiratory Syndrome, SARS)疫情危機中,如何全身而退的致勝因素。由於該院地處疫情中心,該段期間通報住院SARS病患有104名,但不曾傳出任何負面的醫療業務訊息。本研究即在探討其在SARS危機期間能平順度過的關鍵因素,以歷史文件回顧法及深度訪談法分析該院SARS危機處理成功的關鍵因素如下:1.危機處理的時間點;2.決策的周延性;3.執行的落實性;4.有效的溝通;5.員工對主管的信任。本研究的結果可作為疫情危機中醫院管理的參考。
This study was conducted at a single hospital selected in Taipei during the SARS (Severe Acute Respiratory Syndrome) outbreak from March to July, 2003 in Taiwan. During this period of time, 104 SARS patients were admitted to the hospital. There were no negative reports related to the selected hospital despite its being located right in the center of an area struck by the epidemic. The purpose of this study was to identify the key factors enabling the hospital to survive SARS unscathed. Data were collected from in-depth interviews with the nursing directors and nursing managers of the SARS units, along with a review of relevant hospital documents. The five key elements identified as survival factors during this SARS crisis are as follows: (1) good control of timing for crisis management, (2) careful decision-making, (3) thorough implementation, (4) effective communication, and (5) trust between management and employees. The results of this study reconfirmed the selected hospital as a model for good crisis management during the SARS epidemic.
期刊論文
1.Nicholls, John M.、Poon, Leo L. M.、Lee, Kam C.、Ng, Wai F.、Lai, Sik T.、Leung, Chung Y.、Chu, Chung M.、Hui, Pak K.、Mak, Kong L.、Lim, Wilna、Yan, Kin W.、Chan, Kwok H.、Tsang, Ngai C.、Guan, Yi、Yuen, Kwok Y.、Peiris, J. S. Malik(2003)。Lung Pathology of Fatal Severe Acute Respiratory Syndrome。The Lancet,361(9371),1773-1778。  new window
2.Booth, Christopher M.、Matukas, Larissa M.、Tomlinson, George A.(2003)。Clinical Features and Short-term Outcomes of 144 Patients with SARS in the Greater Toronto Area。Journal of the American Medical Association,289(21),2801-2809。  new window
3.Center for Disease Control and Prevention(2003)。Severe Acute Respiratory Syndrome (SARS) and Coronavirus Testing-United States, 2003。Journal of the American Medical Association,289(17),2203-2206。  new window
4.Chan-Yeung, Moira(2004)。Severe Acute Respiratory Syndrome (SARS) and Healthcare Workers。International Journal of Occupational and Environmental Health,10(4),421-427。  new window
5.Chan-Yeung, Moira、Yu, W. C.(2003)。Outbreak of Severe Acute Respiratory Syndrome in Hong Kong Special Administrative Region: Case Report。British Medical Journal,326(7394),850-852。  new window
6.Donnelly, Christl A.、Ghani, Azra C.、Leung, Gabriel M.、Hedley, Anthony J.、方克濤、Riley, Steven、Abu-Raddad, Laith J.、Ho, Lai-Ming、Thach, Thuan-Quoc、Chau, Patsy、Chan, King-Pan、Lam, Tai-Hing、Tse, Lai-Yin、(Tsang, Thoma(2003)。Epidemiological Determinants of Spread of Causal Agent of Severe Acute Respiratory Syndrome in Hong Kong。The Lancet,361(9371),1761-1766。  new window
7.Hsieh, Ying-Hen、Chen, Cathy W. S.、Hsu, Sze-Bi(2004)。SARS Outbreak, Taiwan。Emerging Infectious Diseases,10(2),201-206。  new window
8.Jang, T. N.、Yeh, D. Y.、Shen, S. H.、Huang, C. H.、Jiang, J. S.、Kao, S. J.(2004)。Severe Acute Respiratory Syndrome in Taiwan: Analysis of Epidemiological Characteristics in 29 Cases。The Journal of Infection,48(1),23-31。  new window
9.Peiris, J. S. M.、Chu, C. M.、Cheng, V. C. C.、Chan, K. S.、Hung, I. F. N.、Poon, L. L. M.、Law, K. I.、Tang, B. S. F.、Hon, T. Y. W.、Chan, K. H.、Ng, J. S. C.、Zheng, B. J.、Lai, R. W. M.、Guan, Y.、Yuen, K. Y.(2003)。Clinical Progression and Viral Load in a Community Outbreak of Coronavirus-associated SARS Pneumonia: A Prospective Study。The Lancet,361(9371),1767-1772。  new window
10.Peiris, J. S. M.、Lai, S. T.、Poon, L. L. M.、Guan, Y.、Yam, L. Y. C.、Lim, W.、Nicholls, J.、Yee, W. K. S.、Yan, W. W.、Cheung, M. T.、Cheng, V. C. C.、Chan, K. H.、Tsang, D. N. C.、Yung, R. W. H.、Ng, T. K.、Yuen, K. Y.(2003)。Coronavirus as a Possible Cause of Severe Acute Respiratory Syndrome。The Lancet,361(9366),1319-1325。  new window
11.曾惠明(2003)。SARS Infection Control in Taiwan: Investigation of Nurses' Professional Obligation。Outcomes Management,7(4),186-193。  new window
12.Weinstein, R. A.(2004)。Planning for Epidemics - The Lessons of SARS。New England Journal of Medicine,350(23),2332-2334。  new window
圖書
1.蘇益仁(2003)。Memoir of Severe Acute Respiratory Syndrome Control in Taiwan。Memoir of Severe Acute Respiratory Syndrome Control in Taiwan。Taipei。  new window
 
 
 
 
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