:::

詳目顯示

回上一頁
題名:服務品牌權益、便利性、再惠顧意願與顧客終身價值間之關係
書刊名:商學學報. 空大
作者:吳長生 引用關係詹雅萍
作者(外文):Wu, Paul C. S.Chan, Doris Y. P.
出版日期:2005
卷期:13
頁次:頁1-14
主題關鍵詞:服務品牌權益便利性再惠顧意願顧客終身價值
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:15
期刊論文
1.Butcher, K. J.、Sparks, B.、O'Callaghan, F.(2002)。Effect of social influence on repurchase intentions。Journal of Services Marketing,16(6),503-514。  new window
2.Cobb-Walgren, C. J.、Ruble, C. A.、Donthu, N.(1995)。Brand equity, brand preference, and purchase intention。Journal of Advertising,24(3),25-40。  new window
3.Blackston, M.(1992)。Observations: Building Brand Equity by Managing the Brand's Relationship。Journal of Advertising Research,32(3),79-83。  new window
4.Bolton, Ruth N.、Kannan, P. K.、Bramlett, Matthew D.(2000)。Implication of Loyalty Programs and Service Experiences for Customer Retention and Value。Journal of the Academy of Marketing Science,28(1),95-108。  new window
5.Brown, L. G.(1989)。The Strategic and Tactical Implications of Convenience in Consumer Product Marketing。Journal of Consumer Marketing,6(3),13-19。  new window
6.De Chernatony, Leslie、Dall'Olmo Riley, Francesca(1999)。Experts' Views About Defining Services Brands and the Principles of Services Branding。Journal of Business Research,46(2),181-192。  new window
7.Hughes, A.、Wang, P.(1995)。Media Selection for Database Marketers。Journal of Direct Marketing,9(1),79-84。  new window
8.Lynette, Ryals(2003)。Creating Profitable Customers through The Magic of Data Mining。Journal of Targeting, Measurement and Analysis for Marketing,11(4),343-349。  new window
9.Morgan, Rory P.(2000)。A Consumer-Oriented Framework of Brand Equity and Loyalty。International Journal of Market Research,42(1),65-78。  new window
10.Thompson, Donald L.(1967)。Consumer Convenience and Retail Area Structure。Journal of Marketing Research,4(1),37-44。  new window
11.Bolton, Ruth N.、Lemon, Katherine N.(1999)。A Dynamic Model of Customers' Usage of Service: Usage as an Antecedent and Consequence of Satisfaction。Journal of Marketing Research,36(2),171-186。  new window
12.Berry, Leonard L.(2000)。Cultivating Service Brand Equity。Journal of the Academy of Marketing Science,28(1),128-137。  new window
13.Bendapudi, Neeli、Berry, Leonard L.(1997)。Customers' Motivations for Maintaining Relationships With Service Providers。Journal of Retailing,73(1),15-37。  new window
14.呂鴻德、謝憶文(20000600)。顧客滿意、品牌權益與顧客終身價值關係之研究。中原學報,28(2),31-41。  延伸查詢new window
15.Berger, P. D.、Nasr, N. I.(1998)。Customer Lifetime Value: Marketing Model and Applications。Journal of Interactive Marketing,12,17-30。  new window
16.Dwyer, F. R.(1989)。Customer Lifetim e Valuation to Support Marketing Decision Making。Journal of Direct Marketing,3,8-15。  new window
17.Reichheld, F. F.、Schefter, P.(2000)。Your Secret Weapon on The Web。Harvard Business Review,78(4),105-113。  new window
18.Garbarino, Ellen、Johnson, Mark S.(19990400)。The Different Roles of Satisfaction, Trust, and Commitment in Consumer Relationships。Journal of Marketing,63(2),70-87。  new window
19.Lassar, Walfried、Mittal, Banwari、Sharma, Arun(1995)。Measuring customer-based brand equity。Journal of Consumer Marketing,12(4),11-19。  new window
20.Hurley, Robert F.(1998)。Customer service behavior in retail settings: A study of the effect of service provider personality。Journal of the Academy of Marketing Science,26(2),115-127。  new window
21.Keller, Kevin Lane(1993)。Conceptualizing, Measuring, and Managing Customer-Based Brand Equity。Journal of Marketing,57(1),1-22。  new window
22.Heskett, James L.、Jones, Thomas O.、Loveman, Gary W.、Sasser, W. Earl Jr.、Schlesinger, Leonard A.(1994)。Putting the Service-Profit Chain to Work。Harvard Business Review,72(2),164-174。  new window
23.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
24.Zeithaml, Valarie A.、Parasuraman, A.、Berry, Leonard L.(1985)。Problems and strategies in services marketing。The Journal of Marketing,49(2),33-46。  new window
會議論文
1.M artin, G. S.、Brown, T. J.(1991)。In Search of Brand Equity: The Conceptualization and Measurement of The Brand Impression Construct。1991 Winter Educator's Conference。Chicago:American Marketing Association。431-438。  new window
學位論文
1.McDonald, M. A.(1996)。Service Quality and Customer Lifetime Value in Professional Sport Franchises(博士論文)。University of Massachusetts,Amherst, MA。  new window
2.吳佩倫(2001)。服務品牌權益、消費者涉入與顧客再惠顧意願間關係之研究--以保險服務業為例(碩士論文)。高雄第一科技大學。  延伸查詢new window
3.卓文典(2003)。企業形象、接觸滿意與服務品牌權益間關係之研究--以汽車修理業為例(碩士論文)。國立高雄第一科技大學。  延伸查詢new window
4.洪司桓(2003)。台灣職業棒球現場觀眾再購意願之研究(碩士論文)。國立臺灣師範大學。  延伸查詢new window
圖書
1.方華恩、Beny, L. L.(2000)。探索服務靈魂:跳脫統服務企業框架的經典之作。台北:高寶出版社。  延伸查詢new window
2.Sewell, C.、Brown, P.(1990)。Customers for Life: How to Turn That OneTime Buyer into A Lifetime Customer。New York:Currency Doubleday Publisher。  new window
3.Peppers, Don、Rogers, Martha(1993)。The one to one future: Building relationships one customer at a time。New York, NY:Doubleday。  new window
4.Reichheld, Fredrick F.(1996)。The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value。Harvard Business School Press。  new window
5.Kotler, Philip(2000)。Marketing Management: Analysis, Planning, Implementation and control。Englewood Cliffss, New Jersey:Prentice Hall。  new window
6.Aaker, David A.、Equity, M. B.(1991)。Managing Brand Equity: Capitalizing on the Value of a Brand Name。Free Press。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關博士論文
 
無相關書籍
 
無相關著作
 
無相關點閱
 
QR Code
QRCODE