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題名:花卉批發市場服務品質衡量之研究
書刊名:品質學報
作者:周世玉 引用關係戢桂如
作者(外文):Chou, ShihyuChi, Kuei
出版日期:1999
卷期:6:1
頁次:頁131-156
主題關鍵詞:批發市場服務品質因素分析Wholesale marketService qualityFactor analysis
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:11
期刊論文
1.Buttle, F.(1996)。SERVQUAL: Review, critique, research agenda。European Journal of Marketing,30(1),8-32。  new window
2.Berry, L. L.、Zeithaml, V. A.、Parasuraman, A.(1985)。Quality counts in services, too。Business Horizons,28(3),44-52。  new window
3.Babakus, E.、Boiler, Gregory W.(1992)。An empirical assessment of the SERVQUAL scale。Journal of Business Research,24(3),253-268。  new window
4.Babakus, E.、Pedrick, D.、Richardson, A.(1995)。Assessing perceived quality in industrial service settings: measure, development and application。Journal of Business to Marketing,2,47-67。  new window
5.Grnroos, C.(1978)。A service oriented approach to marketing of services。European Journal of Marketing,12(8),588-601。  new window
6.Mangold, W. G.、Babakus, E.(1991)。Service quality: the front-stage vs.the back-stage perspective。Journal of Services Marketing,5,59-70。  new window
7.Smith, A. M.(1995)。Measuring service quality: is SERVQUAL now redundant。Journal of Marketing Management,11,257-276。  new window
8.Bolton, R. N.、Drew, James H.(1992)。Mitigating the effect of service encounters。Marketing Letters,3(1),57-70。  new window
9.Kaiser, H. F.(1958)。The varimax criterion for analytic rotation in factor analysis。Psychometrika,23(3),187-200。  new window
10.Carman, James M.(1990)。Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions。Journal of Retailing,66(1),33-55。  new window
11.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。Communication and Control Processes in the Delivery of Service Quality。Journal of Marketing,52(2),35-48。  new window
12.Bolton, Ruth N.、Drew, James H.(1987)。A Multistage Model of Customers' Assessments of Service Quality and Value。Journal of Consumer Research,17(4),375-384。  new window
13.Woodside, Arch G.、Frey, Lisa L.、Daly, Robert Timothy(1989)。Linking service quality, customer satisfaction, and behavioral intention。Journal of Health Care Marketing,9(4),5-17。  new window
14.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
15.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
16.Bitner, Mary Jo(1990)。Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses。Journal of Marketing,54(2),69-82。  new window
圖書
1.林玉佩(1994)。CS顧客滿意經營。洪建全基金會。  延伸查詢new window
圖書論文
1.Lewis, Robert C.、Booms, Bernard H.(1983)。The marketing aspects of service quality。Emerging Perspectives on Services Marketing。American Marketing Association。  new window
 
 
 
 
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