| 期刊論文| 1. | Rogers, J. D.、Clow, K. E.、Kash, T. J.(1994)。Increasing job satisfaction of service personnel。Journal of Services Marketing，8(1)，14-26。   | | 2. | Burgers, Arjan、de Ruyter, Ko、Keen, Cherie、Streukens, Sandra(2000)。Customer expectation dimensions of voice-to-voice service encounters: A scale-development study。International Journal of Service Industry Management，11(2)，142-161。 | | 3. | Tax, Stephen S.、Brown, Stephen W.(1998)。Recovery and learning from service failures。Sloan Management Review，39，75-88。 | | 4. | Fulford, Mark D.、Enz, Cathy A.(1995)。The impack of empowerment on service employees。Journal of Managerial Issues，7(2)，161-175。 | | 5. | Bae, J.、Lawler, J. J.(2000)。Organizational and HRM Strategies in Korea: Impact of Firm Performance in An Emerging Economy。Academy of Management Journal，43，502-517。 | | 6. | Chebat, J.-C.、Kollias, P.(2000)。The impact of empowerment on customer contact employees' role in service organizations。Journal of Service Research，3(1)，66-81。 | | 7. | Delaney, J. T.、Huselid, M. A.(1996)。The impact of human resource management practices on perceptions of organizational performance。Academy of Management Journal，40(1)，88-171。 | | 8. | Gaertner, K. N.、Nollen, S. D.(1989)。Career experiences, perceptions of employment practices, and psychological commitment to the organization。Human Relations，42，975-991。 | | 9. | Macduffie, John Paul(1995)。Human resource bundles and manufacturing performance: Organizational logic and flexible production systems in the world auto industry。Industrial and Labor Relations Review，48(2)，197-221。 | | 10. | Meyer, J. P.、Smith, C. A.(2000)。HRM practices and organizational commitment: Test of a mediation model。Canadian Journal of Administrative Sciences，17(4)，319-331。 | | 11. | Motowidlo, Stephan J.(1984)。Does job satisfaction lead to consideration and personal sensitivity。Academy of Management Journal，27(4)，910-916。 | | 12. | Pfeffer, Jeffrey(1998)。Seven practices of successful organizations。California Management Review，40(2)，96-124。 | | 13. | Terpstra, D. E.、Rozell, E. J.(1993)。The relationship of staffing practices to organizational level measures of performance。Personnel psychology，46(1)，27-48。 | | 14. | Porter, M. E.(2001)。Strategy and the Internet。Harvard Business Review，79(3)，63-78。 | | 15. | Delery, J. E.、Doty, D. H.(1996)。Theoretical frameworks in strategic human resource management: Universalistic, contingency and configurational perspectives。Academy of Management Journal，39，802-835。 | | 16. | Wright, Patrick M.、McMahan, Gary C.(1992)。Theoretical Perspectives for Strategic Human Resource Management。Journal of Management，18(2)，295-320。 | | 17. | 姜慧嵐(20050600)。健身產業人力運用現況與管理趨勢。國民體育季刊，34(2)=145，76-82+119。 延伸查詢 | | 18. | Bitner, Mary Jo、Booms, Bernard H.、Tetreault, Mary Stanfield(1990)。The Service Encounter: Diagnosing Favorable & Unfavorable Incidents。Journal of Marketing，54(1)，71-84。 | | 19. | Snell, Scott A.、Dean, James W. Jr.(1992)。Integrated manufacturing and human resource management: A human capital perspective。Academy of Management Journal，35(3)，467-504。 | | 20. | Wright, Patrick M.、Dunford, Benjamin B.、Snell, Scott A.(2001)。Human resources and the resource based view of the firm。Journal of Management，27(6)，701-721。 | | 21. | Youndt, Mark A.、Snell, Scott A.、Dean, James W. Jr.、Lepak, David P.(1996)。Human resource management, manufacturing strategy, and firm performance。Academy of Management Journal，39(4)，836-866。 | | 22. | Liden, R. C.、Sparrowe, R. T.、Wayne, S. J.(2000)。An examination of the mediating role of psychological empowerment on the relations between the job, interpersonal relationships, and work outcomes。Journal of Applied Psychology，85(3)，407-416。 | | 23. | Thomas, Kenneth W.、Velthouse, Betty A.(1990)。Cognitive elements of empowerment: An "interpretive" model of intrinsic task motivation。Academy of Management Review，15(4)，666-681。 | | 24. | Rousseau, Denise M.、McLean-Parks, J.(1993)。The Contracts of Individuals and Organizations。Research in Organizational Behavior，15，1-43。 | | 25. | Becker, Howard S.(1960)。Notes on the Concept of Commitment。American Journal of Sociology，66(1)，32-40。 | | 26. | Barney, Jay B.(1991)。Firm Resources and Sustained Competitive Advantage。Journal of Management，17(1)，99-120。 | 圖書| 1. | Roger, P.、Blenko, M.、李田樹(2005)。打造高績效企業。台北市：世界經理文摘雜誌社。 延伸查詢 | | 2. | Beer, M.、Spector, B.、Lawrence, P. R.、Miles, D. Q.、Walton, R. E.(1985)。Human resource managemnet: A general manager's perspective。New York：Free Press。 | | 3. | Collins, Jim、齊若蘭(2002)。從A到A+。遠流出版社。 延伸查詢 | | 4. | Zeithaml, V. A.、Bitner, M. J.(2003)。Services Marketing: Intergrating Customer Focus Across the Firm。New York：McGraw-Hill。 | | 5. | Grönroos, Christian(1990)。Service management and marketing: Managing the moments of truth in service competition。Lexington Books。 | | 6. | Berry, Leonard L.、Parasuraman, A.(1991)。Marketing Service。Free Press。 | 圖書論文| 1. | Cappelli, P.、Singh, H.(1992)。Integration strategic human resources and strategic management。Research frontiers in industrial relations and human resources。Madison, WI：Industrial Relations Research Association.。 | | 2. | Snell, S. A.、Youndt, M. A.、Wright, P. M.(1996)。Establishing a framework for research in strategic human resource management: Merging resource theory and organizational learning。Research in Personnel and Human Resource Management。Greenwich, Connecticut：JAI Press。 | |