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題名:知識管理系統應用之評估架構與個案研究
書刊名:圖書館學與資訊科學
作者:陳光華 引用關係潘榕森
作者(外文):Chen, Kuang-huaPan, Rung-sen
出版日期:2005
卷期:31:2
頁次:頁62-83
主題關鍵詞:評估架構個案研究知識管理知識管理系統Assessment frameworkCase studyKnowledge managementKnowledge management system
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:34
本研究提出一套評估知識管理系統應用績效的架構α-KMS,該架構由技術面、使用面、整體面三個面向組成,每一面向則包含數個構面。本研究並實際應用此α-KMS,估一使用知識管理系統的個案企業。由於該個案企業採用知識管理系統的時間不長,本次個案研究的結果,發不易使用財務指標評估知識管理系統績效;組織文化與制度是知識管理系統推行成功與否的關鍵;使用者使用知管理系統功能多以與例行工作有關的為主;分享行為並不是使用者利用知識管理系統的首要目標;財務表現與知識管理系統的運動關係隊不顯著,而使用者知識管理系統的行為亦不積極,但使用者仍主觀肯定知識管理系統是企業必要的資訊系統。
This paper proposed an assessment framework for application of knowledge management (KM) systems, α-KMS. This framework consists of 3 approaches: technology, utilization, and integrity. In addition, each approach is composed of numerous components. A corporation with real experiences on a knowledge management system is selected for practical case study. The assessment results show that: it is not easy to evaluate KM systems’ performance through financial indictors; organizations’ culture and system are key points for a successful deployment of KM system; The popular features of KM systems are related to the routine tasks; The main purpose for users to use KM systems is not to share knowledge; Even the link between financial performance and KM systems is not significant and users do not sue the KM system frequently, most users still think the KM system should be one of ‘must-have’ information system in their corporation; Outstanding staff are the enthusiastic users of KM systems.
期刊論文
1.Davenport, Thomas H.、De long, David W.、Beers, Michael C.(1998)。Successful Knowledge Management Projects。Sloan Management Review,39(2),43-57。  new window
會議論文
1.王本正、黃淑慧、林余任(2002)。以平衡計分卡觀點衡量企業知識管理。新竹。  延伸查詢new window
2.王如哲(2002)。校園知識管理評量之微觀探討。臺北。488-489。  延伸查詢new window
學位論文
1.林英芊(2003)。平衡計分卡模式之實證研究--以個案銀行為例(碩士論文)。國立臺灣大學,臺北。  延伸查詢new window
圖書
1.黃國光(2000)。SPSS與統計學原理剖析。SPSS與統計學原理剖析。臺北。  延伸查詢new window
2.Bukowitz, W. R.、Williams, R. L.(1999)。The knowledge management fieldbook。Financial Times Prentice Hall。  new window
3.O'Dell, Carla S.、Grayson, C. J., Jr.(1998)。If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice。New York:Simon and Schuster。  new window
4.Kaplan, Robert S.、Norton, David P.(1996)。The Balanced Scorecard: Translating Strategy into Action。Boston:Harvard Business School Press。  new window
5.Applegate, Lynda M.、McFarlan, F. Warren、Mckenney, James L.(1999)。Corporate Information Systems Management。Corporate Information Systems Management。Boston。  new window
其他
1.David Skyrme Association(1999)。KM Assessment。  new window
2.行政院經濟建設委員會(2002)。各國知識經濟發展之補充說明,臺北。  延伸查詢new window
3.意藍科技(2002)。〈 產品哲學〉知識管理的衝擊;意藍科技的承諾。  延伸查詢new window
4.鍾翠玲(2003)。知識管理市場今年漸成熟,http://taiwan.cnet.com/news/software/0,2000064574,20071347,00.htm, 2003/11/03。  延伸查詢new window
 
 
 
 
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