:::

詳目顯示

回上一頁
題名:圖書館與圖書供應商間夥伴關係管理之探討
書刊名:臺北市立圖書館館訊
作者:阮士容
作者(外文):Juan, Shih-jung
出版日期:2007
卷期:25:2
頁次:頁52-71
主題關鍵詞:圖書採購夥伴關係管理AcquistionPartner relationship management
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:5
  • 點閱點閱:81
長久以來,圖書館與圖書供應商間即存在著價格的迷思與落差,圖書代理商講求利潤,而圖書館由於經費有限,書刊資料的費用高漲,則以價格為選擇圖書供應商的標準,而近幾年國內政府採購業務為避免圖利廠商之嫌,超過一定金額的採購案,則須以招標為選擇供應商的方法,招標方式也是不離價格為書商選擇的主要因素。筆者鑑於實際的圖書採購經驗,發現行銷的夥伴關係管理適可為此一難題提供一解決方案,因此,以文獻探討的方式,探究夥伴關係應用於圖書館圖書採購業務的理念與實務效益,並提出結論與建議等淺見,以供圖書館界圖書採購實務的另一思考模式。研究結論為,圖書館應以整體服務品質為評選廠商的標準,在合作(約)期間並將合作廠商列為圖書館服務品質管理的一員,且須持續改善、充分溝通、互相了解、彼此配合、信守承諾,以提高圖書採購的效益。
For a long time, there exists the price gap between library and book vendors. Books vendors purchase the benefit, but libraries always have to buy books with the limited budget and want to buy with the minimum price. These years, in order to avoid benefiting the vendors, the domestic governments have to bid to choose the vendors if the acquisition case exceed the fixed amount of the money. But bids always choose the vendor according to the lowest price. According to the practical experience of the author’s acquisition, she finds that the partner relationship management fits to resolve this difficult issue. Thus, this article explores the literatures of partner relationship management and its use in libraries, and makes a conclusion and proposes suggestions for libraries acquisition staff. The conclusion of this research propose that overall service quality is the criterion to choose the book vendor. And during the cooperation, the book vendor shall be viewed as one component of the library service quality. And library and book vendor both continue to improve and communicate and negotiate and keep promise so as to raise the benefit of acquisition.
期刊論文
1.阮紹薇(20020900)。圖書館與圖書代理商關係之探討。大學圖書館,6(2),159-182。new window  延伸查詢new window
2.Sahay, B. S.(2003)。Understanding trust in supply chain relationships。Industrial Management and Data Systems,103(8),553-563。  new window
3.林靜莉(20020600)。淺談編目委外作業管理。臺北市立圖書館館訊,19(4),78-84。new window  延伸查詢new window
4.朱碧靜(19980400)。圖書館館務委外之決策與管理探討。大學圖書館,2(2),107-119。new window  延伸查詢new window
5.Goodyear, M.、Alexander, A. W.(1998)。Libraries as Customers: Achieving Continuous Improvement Through Strategic Business Partnerships。Library Acquisitions: Practice and Theory,22(1),5-14。  new window
6.Singh, Rajesh(2003)。Developing Relationship Marketing with Customers: A Scandinavian Perspective。Library Management,24(1)/24(2),34-43。  new window
7.王慶豪(2002)。夥伴關係管理的效益與策略運用:專訪思愛普軟體公司應用方案決策經理王弘逸。eBusiness Executive Report,33,30。  延伸查詢new window
8.黃貝玲(2000)。從客戶關係管理到夥伴關係管理:From CRM to PRM。eBusiness Executive Report,15,16。  延伸查詢new window
9.Murtaza, Mirza B.、Shah, Jaymeen R.(2004)。Manageing Information for Effective Business Partner Relationships。Information Systems Management,21(2),43-47。  new window
10.Sheth, Jagdish N.、Sisodia, R. S.(1999)。Revisiting Marketing's Law like Generalizations。Journal of the Academy of Marketing Sciences,17(1),71-87。  new window
11.邵玉芝、李延年(1997)。如何建立合夥關系。建築管理現代化,49,40。  延伸查詢new window
12.Zhang, Sha Li(2002)。Allocating The Technology Dividend in Technical Services Through Using Vendor Services。Library Collections, Acquisitions, and Technical Services,26,379-393。  new window
13.Smith, Glenda(2001)。Aiming for Continuous Improvement: Performance Measurement in A Reengineered Technical Services。Library Collections, Acquisitions, and Technical Services,25,81-92。  new window
14.成云、朱咫渝(2005)。從採購方式探討圖書館與書商的關係。東北財經大學學報,39,94。  延伸查詢new window
15.楊明璧、莊建峰(2004)。夥伴關係緊密程度與夥伴關係績效之相關性分析:以臺灣電子產業為例。企業管理學報,63,121-158。new window  延伸查詢new window
學位論文
1.阮紹薇(2000)。網際網路時代大學圖書館與圖書代理商關係及影響因素之探討(碩士論文),臺北。  延伸查詢new window
圖書
1.胡述兆、吳祖善(1991)。圖書館學導論。圖書館學導論。臺北。  延伸查詢new window
2.何瑞萍(1992)。國內西文圖書代理商在國立大學圖書館的服務現況及發展研究。臺北。  延伸查詢new window
3.Egan, John(2005)。供應商夥伴關係。關係行銷。臺北。  延伸查詢new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top