:::

詳目顯示

回上一頁
題名:發展不同健康檢查市場差異化行銷策略之研究
書刊名:弘光學報
作者:張肅婷黃梅芬周佳昀吳中興
作者(外文):Chang, Su-tingHuang, Mei-fenZhou, Jia-yunWu, Chung-shin
出版日期:2007
卷期:51
頁次:頁165-175
主題關鍵詞:健康檢查服務健康檢查市場健康檢查服務特性差異化行銷策略Health examination servicesHealth examination marketHealth examination service characteristicsDifferentiating marketing strategy
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:16
  • 點閱點閱:24
  為了解影響民眾接受健康檢查之主要因素及偏好的服務屬性以利健檢中心針對不同健檢市場提供差異化服務,本研究於2005年8月1日至8月30日期間,以結構性問卷進行調查,訪查臺中縣沙鹿鎮、清水鎮、大甲鎮等海線地區200位曾接受過健檢服務的居民。   調查結果發現除了普遍較重視檢驗報告的準確度、檢查服務人員的態度、檢查設備完善外,較接受半日至一日之健檢,而接受公司健檢及成人健檢民眾依調查結果可建議設立家庭醫學科為轉介諮詢窗口依照職業及家族疾病特性加以服務;社區篩檢組可發展社區健康的預防保健篩檢及衛生教育;高級健檢組可加強儀器設備的行銷資訊。   本研究發現,不同健康檢查組別的確有市場差界特性存在,行銷策略也應依照此差異性進行不同的差異性服務,因此我們可以依據這些健康檢查服務特性發展差異化行銷策略。
  The purpose of this study is to discriminate market differentiation of health examination services by investigating the motivation and effect factors of people taking vary health examination services, living in Dajia Township, Cingshuei Township and Shalu Township in Taichung Country. Hopefully according our analysis to provide specific health examination to different kinds of health examination. We collected 250cases and only totally 200 valid cases examined by questionnaire. The result of the study to many people, they attach importance to lab results are accurate, health examination server attitude, health examination facilities, and prefer access health examination half of the day to one day. According to our result, we suggested labor health examination group and free of-change health examination group could refer to family medicine department to provide consultation and follow-up by occupation and family disease property; People in community health examination group in health examination could develop community health screening and education; VIP health examination group could design and strengthen more health examination facilities introduction and promotion. According our research, health examination center can pay more attention to the different demand from health examination service characteristics of different kinds of health examination market and develop more efficiency marketing strategy.
期刊論文
1.許偉信、蔡檜興(20011200)。電子商務顧客關係管理在醫療行銷的運用。醫務管理期刊,2(4),18-25。new window  延伸查詢new window
2.林勤豐、黃月桂(20000400)。成人健康檢查保健評估與最佳產品組合之探討。醫院,33(2),60-70。  延伸查詢new window
3.林姿利、郭憲文(19920400)。影響老人接受健康檢查服務因素之研究--以臺中市老人免費健康檢查服務為例。公共衛生,19(1),94-112。  延伸查詢new window
4.李卓倫(19870400)。民眾尋求與利用健康服務的行為模式。公共衛生,14(1),42-60。  延伸查詢new window
5.林獻鋒、賴世偉、李佳霙、張靖梅、賴明美、劉秋松、林正介(20010900)。中部某教學醫院自費健檢病人對醫院服務滿意度的調查。中臺灣醫學科學雜誌,6(3),167-172。  延伸查詢new window
6.蔡宗仁(19960900)。健檢發展史。中華民國醫檢會報,11(3),52-54。  延伸查詢new window
7.Andersen, J. G.、Bartkus, D. E.(1973)。Choice of medical care : a behavioral model of health and illness behavior。Journal of Health and Social Behavior,14,348-362。  new window
8.Houston, T. P.(1991)。The roots of public health。Journal of family practice,32,257-258。  new window
9.李智峰、黃月桂(20000300)。健檢服務業經營策略之分析。醫管雜誌,1,28-43。  延伸查詢new window
10.唐憶淨、王玉潯、張文道、張文瀚(19970300)。某醫學中心自費健康檢查民眾的動機與追踪行為之先驅研究。中華民國家庭醫學雜誌,7(1),43-51。  延伸查詢new window
11.鄒孟婷、鄒孟文、鍾嫈嫈(20000300)。老人健康檢查動機與追蹤治療態度--臺北市某一大型綜合醫院之研究。中華民國家庭醫學雜誌,10(1),15-25。  延伸查詢new window
12.黎家銘、楊銘欽(20020900)。影響民眾使用全民健保成人健檢及其滿意度之相關因素。醫務管理期刊,3(3),70-80。new window  延伸查詢new window
13.羅萱、劉怡伶、林秀碧(20010900)。健檢服務品質認知之研究--重要性/績效分析法之應用。醫務管理期刊,2(3),72-84。new window  延伸查詢new window
14.曾倫崇(19971200)。顧客選擇醫院就診因素之研究--以行銷觀點。醫院,30(6),28-37。  延伸查詢new window
15.Lindquist, J. D.、Lane, P. M.(1998)。Hospital choice: A summary of the key empirical and hypothetical findings of the 1980s。Journal of Health Care Marketing,8,5-20。  new window
學位論文
1.李智峰(1997)。健檢服務業現況與經營策略分析(碩士論文)。長庚醫學暨工程學院。  延伸查詢new window
2.吳欣芳(2002)。隨機性作業與排序性作業之比較以台大醫院健檢中心流程為例(碩士論文)。國立臺灣大學。  延伸查詢new window
3.陳昶旭(2004)。醫院健康檢查中心流程之模擬研究(碩士論文)。國立清華大學。  延伸查詢new window
圖書
1.Andersen, R. A.(1968)。A Behavioral Model of Families' Use of Health Services。Chicago:University of Chicago, Center for Health Administration Studies。  new window
2.Andersen, R.(1975)。Equity in Health Services。Cambridge, Mass:Ballinger。  new window
3.Porter, Michael E.(1980)。Competitive Strategy: Techniques for Analyzing Industries and Competitors。Free Press。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
QR Code
QRCODE