An Empirical Study for Exploring the Relationship between Balanced Scorecard and Six Sigma Programs_

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題名：	An Empirical Study for Exploring the Relationship between Balanced Scorecard and Six Sigma Programs
書刊名：	Asia Pacific Management Review
作者：	Pan, Jeh-nan／Cheng, Ming-yueh
出版日期：	2008
卷期：	13:2
頁次：	頁481-496
主題關鍵詞：	Delphi method；Analytical hierarchy process；AHP；Balanced scorecard；BSC；Six sigma
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0) 排除自我引用:1 共同引用:0 點閱:49

The purpose of this study is to explore the relationship between Balanced Scorecard (BSC) and Six Sigma programs and to point out the critical issues for implementing a BSC program. The Delphi method and Analytical Hierarchy Process (AHP) are used to conduct the questionnaire survey. Having experience and knowledge in implementing both BSC and Six Sigma programs, seven well-known companies in Taiwan were selected to participate in two rounds of survey. The analysis results suggest that the implementation experience of a Six Sigma program assists in launching a BSC program, while the number of years in implementing a Six Sigma program has no significant impact in launching a BSC program. Moreover, the ranking of six perspectives and eighteen critical decision criteria highlighted in this research can be useful for implementing a successful BSC initiative.

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期刊論文
1.	Kaplan, Roberts、Norton, D. P.(2004)。How Strategy Maps Frame on Organization's Objectives。Financial Executive，20(2)，40-45。
2.	Duffield, C.(1988)。The Delphi technique。The Australian journal of advanced nursing，6(2)，41-45。
3.	Lai, V. S.、Wong, B. K.、Cheung, W.(2002)。Group decision making in a multiple criteria environment: a case using the AHP in software selection。European Journal of Operational Research，137(1)，134-144。
4.	Dalkey, Norman C.、Helmer, Olaf(1963)。An Experimental Application of the Delphi Method to the Use of Experts。Management Science，9(3)，458-467。
5.	Yang, C. C.、Chen, B. S.、Chen, S. H.(2004)。Six Sigma Project Selection by Using the Analytical Hierarchy Process。Journal of Quality，11(4)，349-357。
6.	Stein, P.(2001)。Measurements for Business。Quality Progress，34(2)，29-32。
7.	Nilakantasrinivasan, N.、Nair, A.(2005)。DMAIC Failure Modes。ASQ Six Sigma Forum Magazine，4(3)，30-34。
8.	Ward, S. W.、Poling, S. R.(2005)。Six Sigma: Maximize the Benefits。Quality，44(10)，44-47。
9.	Weinstein, L. B.、Castellano, J. F.(2004)。Scorecard Support - Benchmarking and Stretch Targets Are often Adopted to Support the Balanced Scorecard. But Do They Do What Is Necessary to Make Scorecards Effective? Using Statistical Process Control Might Be More Effective。CMA Management，April，19-23。
10.	Brewer, P. C.、Eighme, J. E.(2005)。Using Six Sigma to Improve the Finance Function: Here Are Some Tips for Success。Strategic Finance，May，27-33。
11.	Jiang, S. H.(2003)。The Core of Six Sigma - 4P。Journal of Quality，November，42-46。

圖書
1.	潘浙楠、李文瑞(2003)。品質管理。臺北市：前程企管。延伸查詢
2.	Eckes, G.(2000)。The Six Sigma Revolution。沒有紀錄：John Wiley & Sons, Inc.。
3.	Harry, M.、Schroeder, R.(2000)。Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations。New York：Doubleday。
4.	Pande, Peter S.、Neuman, Robert P.、Cavanagh, Roland R.(2000)。The Six Sigma Way: How GE, Motorola, and Other Top Companies Are Honing Their Performance。New York, NY：McGraw-Hill。
5.	Saaty, T. L.(1980)。The Analytic Hierarchical Process。New York：McGraw-Hill。
6.	Kaplan, Robert S.、Norton, David P.(1996)。The Balanced Scorecard: Translating Strategy into Action。Boston：Harvard Business School Press。
7.	Saaty, T. L.、Vargas, L. G.(1990)。Prediction, Projection and Forecasting。Prediction, Projection and Forecasting。Norwell, MA。
8.	Gupta, P.(2005)。The Six Sigma Performance Handbook。The Six Sigma Performance Handbook。New York, NY。

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