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題名:中高階管理者對於六標準差需求與認知之研究
書刊名:危機管理學刊
作者:鄭榮郎 引用關係
作者(外文):Cheng, J. L.
出版日期:2009
卷期:6:1
頁次:頁19-28
主題關鍵詞:六標準差全面品質管理Six sigmaTotal qualityManagement
原始連結:連回原系統網址new window
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  • 點閱點閱:15
本研究以問卷調查方式,瞭解中高階管理者對於六標準差需求考量與執行關鍵因素認知,研究結論如下。1. 需求因素:推動六標準差不是企業提升績效唯一考量的系統。推動六標準差考量因素包括主要執行部門、推動方式、可接受的預算範圍、訓練時間進行方式、推動動機、改善項目。推動六標準差基本的品管活動。推動六標準差必須排除組織障礙。 2. 執行關鍵因素:中高階管理者之間對於六標準差認知趨於一致。「機械」及「網路通信」產業執行關鍵因素認知上存在顯著差異。企業之規模人數與營業額執行關鍵因素認知不顯著,但與資本額有差異性。推動六標準壓力主要來自客戶端之壓力,而非競爭對手之壓力。
This study applies a questionnaire survey to medium and top managers with regard to their considerations and recognitions of implementing Six Sigma, and then conducts analysis and makes suggestions based on the results. The conclusions in this investigation include: 1. Considerations of Six Sigma implementation: Six Sigma implementation is not only consideration of quality activities to upgrade business performance. Implementing Six Sigma has some resource-constraints which include main staff to promote the Six Sigma, promotion approach, range of acceptable budgets, schedule time Six Sigma used for training and education. Some basic quality activities are necessary before implementing Six Sigma. The difficulties and problems that need be eliminated before implementing Six Sigma. 2. Recognitions of Critical success factors in implementing Six Sigma: The medium and top managers have the same Six Sigma recognition. The industries of ”Mechanical” and ”Internet and communication” have recognition differences with regard to the Six Sigma system. The differences in firm capital scale with regard to implementing Six Sigma. The main pressures of for implementing Six Sigma are from competitors more than customers
期刊論文
1.Wheeler, J.(2002)。Can a small coater benefit from Six Sigma。Converting Magazine,20,20-21。  new window
2.Arthur, J.(2005)。Seduce them with success。Quality Progress,38(9),35-21。  new window
3.Breyfogle III, F. W.、Meadows, B.(2001)。Bottom-line success with Six Sigma。Quality Progress,34(5),101-105。  new window
4.Snee, R. D.(1999)。Why should statisticians pay attention to Six Sigma: an examination for their role in the Six Sigma methodology。Quality Progress,32(9),100-103。  new window
5.Basil, R.(2001)。Six Sigma to fit Sigma。IIE Solutions,33(7),28-33。  new window
6.Thiagarjan, T.、Ziairi, M.(2002)。A review of Total Quality Management in practice: understanding the fundamentals through examples of best practice application part I。TQM magazine,9,270-286。  new window
7.Byrne, G.、Lubowe, D.、Blitz, A.(2007)。Using a lean Six Sigma approach to drive innovation。Strategy & Leadership,35(2),5-10。  new window
8.Foster, S. T. Jr.(2007)。Quality survival guide: leadership。Quality Progress,40(7),25-35。  new window
9.Treichler, D. R.、Carmichael, A.、Kusnanoff, A.、Lewis, J.、Berthiez, G.(2002)。Design for Six Sigma: 15 lessons learned。Quality Progress,35(1),33-43。  new window
10.Mairani, J.(2007)。No matter the plant size, quality management systems measure up。Plant Engineering,61(4),25。  new window
11.Foster, S. T. Jr.(2007)。Does Six Sigma improve performance。The Quality Management Journal,14(4),7-14。  new window
12.Buch, K. K.、Tolentino, A.(2006)。Employee expectancies for six sigma success。Leadership & Organization Development Journal,27(1/2),28-38。  new window
13.Antony, J.、Antony, F. J.、Kumar, M.、Cho, B.R.(2007)。Six sigma in service organizations; Benefits, challenges and difficulties, common myths, empirical observations and success factors。The International Journal of Quality & Reliability Management,24(3),294-311。  new window
14.Reidenbach, E.、Goeke, R.(2006)。Market Focused, value driven-it's all about gaps。Quality Progress,39(9),37-45。  new window
15.Rylander, D. H.、Provost, T.(2006)。Improving the odds: combining Six Sigma and online market research for better customer Service。S.A.M. Advanced Management Journal,71(1),13-21。  new window
16.Hammer, M.、Goding, J.(2001)。Putting Six Sigma in perspective。Quality,40(10),58-62。  new window
17.Crom, S.(2000)。Implementing Six Sigma in Europe。Quality Progress,33(10),73-75。  new window
18.Hahn, G. J.、Hill, W. J.、Hoerl, R. W.、Zinkgraf, S. A.(1999)。The Impact of Six Sigma Improvement: a Glimpse into the Future of Statistics。The American Statistician,53(3),208-215。  new window
圖書論文
1.Blakeslee, J. A.(1999)。Achieving quantum leaps in quality and competitive: implementing the Six Sigma in your company。ASQ Annual Quality Congress Proceedings。  new window
2.Ouellette, S.M.、Petrovich, M. V.(2002)。Daily management and Six Sigma: maximizing your returns。ASQ Annual Quality Congress Proceedings。  new window
3.Zinkgraf, S. A.(1998)。An overview of operational excellence and Six Sigma in Allied Signal。ASQ 54th Annual Quality Congress Proceedings。  new window
 
 
 
 
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