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題名：零售量販業者企業流程的重現與評估
書刊名：臺大管理論叢
作者：蔡瑞煌 引用關係／林宛瑩 引用關係／黃淑滿
作者(外文)：Tsaih, Rua-huan／Lin, Wan-ying／Huang, Rebecca
出版日期：2009
卷期：19:2
頁次：頁109-139
主題關鍵詞：企業流程分析；零售量販業；績效衡量與管理；Business process analysis；Retailer；Performance measure and management
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:0
  • 點閱點閱:32
本研究發展EPWIO (Extended Process-Wide Information Organism) 分析方法論來探索如何系統化地重現與評估涉及物流、金流和資訊流之企業流程，並應用EPWIO 分析方法論於臺灣某一零售量販業個案公司，重現與評估其關鍵企業流程。本研究亦結合平衡計分卡與策略地圖的概念，發展流程相關的績效衡量指標。透過個案研究之研究結果顯示，EPWIO 分析方法論可以作為分析及評估可行的企業流程再造的基礎，亦可以提供一個作為持續改善流程績效的策略管理架構基礎。
The study develops the Extended Process-Wide Information Organism (EPWIO) approach to explore a systematical way of displaying and analyzing the retailer business processes, which involves the flows of information, merchandises, and cash. The study also integrates with concepts of balanced scorecard and strategy map to develop process performance measures. Based on a solid application of the EPWIO approach to the business processes of a retailer in Taiwan, the study shows that the EPWIO approach can not only explore the opportunities for business process reengineering but also provide a management framework for assuring the continuous process improvement and the alignment of business processes with company's strategy.
期刊論文
1.Davis, S.、Albright, T.(2004)。An Investigation of the Effect of Balanced Scorecard Implementation on Financial Performance。Management Accounting Research，15(2)，135-153。  new window
2.Elzinga, D. J.、Horak, T.、Lee, C. Y.、Bruner, C.(1995)。Business process management: survey and methodology。IEEE Transaction on Engineering Management，42(2)，119-128。  new window
3.Guha, Subashish、Kettinger, William J.、Teng, James T. C.(1993)。Business Process Reengineering: Building a Comprehensive Methodology。Information Systems Management，10(3)，13-22。  new window
4.Martinsons, M.、Davison, R.、Tse, D.(1999)。The Balanced Scorecard: A Foundation for the Strategic Management of Information Systems。Decision Support Systems，25(1)，71-88。  new window
5.Teo, S. H.、King, W. R.(1996)。Assessing the impact of integrating business planning and is planning。Information and Management，30(6)，309-321。  new window
6.Kim, Jonghyeok、Suh, Euiho、Hwang, Hyunseok(2003)。A Model for Evaluating the Effectiveness of CRM Using the Balanced Scorecard。Journal of Interactive Marketing，17(2)，5-19。  new window
7.Malmi, T.(2001)。Balanced scorecards in Finnish companies: A research note。Management Accounting Research，12，207-220。  new window
8.Kappes, S.(1997)。Putting Your IDEF0 Model to Work。Business Process Management Journal，3(2)，151-161。  new window
9.Davenport, Thomas H.、Short, James E.(1990)。The new industrial engineering: Information technology and business process redesign。Sloan Management Review，31(4)，11-27。  new window
10.Adesola, S.,、Baines, T.(2005)。Developing and evaluating a methodology for business process improvement。Business Process Management Journal，11 (1)，37-46。  new window
11.Coulson-Thomas ,C. J.(1995)。Business process re-engineering : The development requirements and implications。Executive Development，8 (2)，3-6。  new window
12.Hammer, M.(1990)。Re-engineering work: Don't automate, obliterate。Harvard Business Review，68(4)，104-112。  new window
13.Hlupic, V.,、Robinson, S.(1998)。Business process modeling and analysis using discreteevent simulation。Proceedings of the 1998 winters simulation conference，2，1363-1369。  new window
14.Holst ,L. ,、Bolmsjo , G.(2001)。Simulation integration in manufacturing system development: A study of Japanese industry。Industrial Management & Data Systems，101 (7)，339-356。  new window
15.Kasurinen, T.(2002)。Exploring management accounting change: The case of balanced scorecard implementation。Management Accounting Research，13(3)，323-343。  new window
16.Kettinger, W. J., Grover, V., Guha, S.,、Teng, J. T. C.(1997)。Business process change and organizational performance: Exploring an antecedent model。Journal of Management Information System，14 (1)，119-154。  new window
17.Lin, F. R., Yang, M. C.,、Pai, Y. H.(2002)。A generic structure for business process modeling。Business Process Management Journal，8 (1)，19-41。  new window
18.Luo, W.,、Tung, Y.(1999)。A framework for selecting business process modeling methods。Industrial Management & Data Systems，99 (7)，312-319。  new window
19.Malina, M. A.,、Selto, F. H.(2001)。Communication and controlling strategy: An empiricalstudy of the effectiveness of the balanced scorecard。Journal of Management Accounting Research，13 (1)，47-90。  new window
20.Mische, M. A.、Bennis, W.(1996)。Reinventing through reengineering。Information Systems Management，13(3)，58-65。  new window
21.Speckbacher, G. ,Bischof ,J. ,、Pfeiffer, T.(2003)。A descriptive analysis on the implementation of balanced scorecards in german-speaking countries。Management Accounting Research，14 (4)，361-388。  new window
22.Stefano, B. ,、Giovanni , B.(2003)。Risks and opportunities of the new ISO 9001 certification。Business Process Management Journal，9 (2)，149-169。  new window
23.Talwar, R.(1993)。Business re-engineering a strategy driven approach。Long Range Planning，26 (6)，22-40。  new window
24.Tanner, J.,、Honeycutt, E. D.(1996)。Reengineering using the theory of constraints: A case analysis of moore business forms。Industrial Marketing Management，25 (4)，311-319。  new window
25.Tsaih, R.,、Lin, W. Y.(2006)。The process-wide information organism approach for the business process analysis。Industrial Management and Data Systems，106 (4)，509-522。  new window
圖書
1.Kaplan, R. S.、Norton, D. P.(2001)。The strategy: focused organization。Boston, MA：Harvard Business School Press。  new window
2.Johansson, H. J., McHugh, P., Pendlebury, A. J.,、Wheeler, W. A.(1993)。Business process reengineering: Breakpoint strategies for market dominance。Chichester, UK：John Wiley & Sons。  new window
3.Kaplan, R. S.,、Norton, D. P.(2004)。Strategy maps: Making strategy actionable。Boston, MA：Harvard Business School Press。  new window
4.Kettinger, W. J.,、Grover, V.(1995)。Business process change: Reengineering concept, methods and technologies。Hershey, PA：Idea Group Publishing。  new window
5.Manganelli, R. L.,、Klein, M. M.,(1994)。The reengineering handbook。New York, NY：AMACOM。  new window
圖書論文
1.Porter, M. E.(1985)。The value chain and competitive advantage。Competitive advantage: Creating and sustaining superior performance。Macmillan。  new window
2.Venkatraman, N.(1991)。Information technology-induced business reconfiguration: The new strategic management challenge。The corporation of the1990s: Information technology and organizational transformation。Oxford, UK：Oxford University Press。  new window
 
 
 
 
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