| 期刊論文| 1. | Andaleeb, S. S.(1998)。Determinants of customer satisfaction with hospitals: A managerial model。International Journal of Health Care Quality Assurance，11(6)，181-187。   | | 2. | Shohet, I. M.(2003)。Key Performance Indicators for Maintenance of Health-Care Facilities。Facilities，21(1/2)，5-12。 | | 3. | Shohet, I. M.、Lavy, S.(2004)。Development of an integrated healthcare facilities management model。Facilities，22(5/6)，129-140。 | 圖書| 1. | Emerald Insight Staff (CB)(2004)。Healthcare Facilities Management。Bradford：Emerald Group Publishing Limited。 | | 2. | Facility Management Forecast。Exploring the Current Trends and Future Outlook for Facility Management Professionals。International Facility Management Association。 | | 3. | Teicholz, Eric(2001)。Facility Design and Management Handbook。New York, NY：McGraw-Hill。 | |