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題名：服務可以庫存嗎？臺灣大車隊司機工作實務個案研究
書刊名：臺大管理論叢
作者：侯勝宗 引用關係
作者(外文)：Hou, Sheng-tsung
出版日期：2010
卷期：20:S1
頁次：頁1-28
主題關鍵詞：供應鏈管理；服務庫存；工作實務；Service inventory；Work practice；Supply chain management
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(1)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:19
廣泛應用於全球製造供應鏈的推式－拉式邊界庫存管理(Push-pull Boundary)，能否應用於庫存無法儲存的服務業型態之中？這是本文所欲回答的研究問題。本研究利用詮釋型個案研究法，探討台灣最大計程車衛星派遣公司-台灣大車隊內上百位司機的工作實務及載送服務安排。我們從科技使用者(司機) 如何使用衛星定位(Global Positioning System；GPS) 派遣科技的微觀工作實務(Work Practice) 切入，進行宏觀的組織(車隊) 服務庫存管理探討。研究發現，計程車司機利用GPS 科技進行不同型式的服務庫存管理，將服務產能因地適時地暫存於不同工作實務中；一旦顧客的服務需求出現時，再將暫存於工作實務中的服務庫存轉換為真實的服務產出，以回應不同的市場需求與服務時效。本文最後提出具體的理論與實務意涵。
In a service industry setting, can invisible service be stored through inventory management by adopting the idea of shifting its push-pull boundary which has been frequently implemented in the field of supply chain management? This is the main question this study attempts to answer. By analyzing users' deployment of service inventory through the restructuring of their work practices, this article examines how users may deliver different types of innovative services around technology in their workplace daily. Specifically, this field study investigates the adoption of a Global Positioning System (GPS) for enabling vehicle-dispatching, implemented by the largest taxi fleet in Taiwan. The findings highlight that, by adopting GPS technology to fulfill service inventory management, cabbies can efficiently store service capacity temporally and spatially in their various patterns of work practices and work processes. Consequently, taxi drivers will deploy timely service by means of proper work practices when passengers express a need for taxi services. In our concluding analysis, we reinforce the theoretical and practical implications of our service inventory research from the perspective of the work practice lens.
期刊論文
1.Sherer, P. D.、Wright, N.、Rogovsky, N.(1998)。What drives employment relationships in taxicab organizations? Linking agency to firm capabilities and strategic opportunities。Organization Science，9(1)，34-48。  new window
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3.Walsham, Geoff(1995)。Interpretive Case Studies in IS Research: Nature and Method。European Journal of Information Systems，4(2)，74-81。  new window
4.Cook, S. D. N.、Brown, John Seely(1999)。Bridging epistemologies: The generative dance between organizational knowledge and organizational knowing。Organization Science，10(4)，381-400。  new window
5.Eisenhardt, Kathleen M.(1989)。Building Theories from Case Study Research。Academy of Management Review，14(4)，532-550。  new window
6.Boudreau, M. C.,、Robey, D.(2005)。Enacting integrated information technology: A humanagency perspective。Organization Science，16 (1)，3-18。  new window
7.Chopra, S.、Lariviere, M. A.(2005)。Managing service inventory to improve performance。MIT Sloan Management Review，47(1)，56-63。  new window
8.Darr, A.(1999)。Conflict and conflict resolution in a cooperative: The case of the Nir taxi station。Human Relations，52 (3)，279-301。  new window
9.Liao, Z.(2001)。Taxi dispatching via Global Positioning Systems。IEEE Transactions on Engineering Management，48 (3)，342-347。  new window
10.Skok, W.(2000)。Managing knowledge with the London taxi cab service。Knowledge and Process Management，7 (4)，224-232。  new window
11.Skok, W..(2003)。Knowledge management: New York City taxi cab case study。Knowledge and Process Management，10(2)，127-135。  new window
12.Skok, W..(2004)。Knowledge management: Taxis Parisians case study。Knowledge Management Research and Practice，2(3)，147-154。  new window
13.Skok, W.,、Baird, S.(2005)。Strategic use of emerging technology in the taxi cab industry。Strategic Change，14(6)，295-306。  new window
14.Skok, W.,、Kobayashi, S.(2007)。An international taxi cab evaluation: Comparing Tokyo with London, New York and Paris。Knowledge and Process Management，14(2)，117-130。  new window
15.Stalk, G., Evans, P.,、Shulman, L. E.(1992)。Competing on the capabilities: The new rulesof corporate strategy。Harvard Business Review，70 (2)，57-69。  new window
16.Tansik, D. A.(1990)。Balance in service system design。Journal of Business Research，20(1)，55-61。  new window
17.Tissut, W. S.(2003)。Managing change: The London taxi cabs case study。Strategic Change，12(2)，95-108。  new window
18.Waters, D.(2001)。Inventory management。Handbook of logistics and supply-chain management，195-212.。  new window
19.Yates, J. A., Orlikowski, W. J.,、Okamura, K.(1999)。Explicit and implicit structuring of genres in electronic communication: Reinforcement and change of social interaction。Organization Science，10 (1)，83-103。  new window
研究報告
1.中華民國運輸學會(2008)。97年度大台北地區計程車營運情形調查。台北。  延伸查詢new window
圖書
1.Cooper, R.、Slagmulder, R.(1997)。Target costing and value engineering。Portland, OR：Productivity Press。  new window
2.Gambetta, D.,、Hamill, H.(2005)。Streetwise: How Taxi Drivers Establish Customers’ Trustworthiness。New York, NY:：Russell Sage Foundation.。  new window
3.Von Hippel, Eric(1988)。The Sources of Innovation。Oxford University Press。  new window
4.Brewer, A. M.(2001)。Organizational logistics: Definition, components, and approaches。Handbook of logistics andsupply-chain management。London, UK:。  new window
5.Elaluf-Calderwood, S.,、Sorensen, C.(2006)。Organizational agility with mobile ICT? Thecase of London Black Cab work。Agile informationsystems: Conceptualization, construction, and management。Boston,MA:。  new window
6.Georgano, G. N.(2000)。The London taxi。Oxford：Shire Publications。  new window
7.Hall, D.,、Braithwaite, A.(2001)。The development of thinking in supply chain and logistics management。Handbookof logistics and supply-chain management。London, UK:。  new window
8.Kaplan, R.,、Cooper, R.(1998)。Cost and effect。Boston, MA:。  new window
9.McAfee, A.(2005)。MK taxi: Private chauffeur service。Boston, MA:。  new window
10.Pullman, M. E., Goodale, J. C.,、Verma, R.(2000)。Service capacity design with an integrated market utility-based method。New service development: Creating memorable experience:。California, CA:。  new window
11.Taylor, S. Y.(2001)。Just-in-time。Handbook of logistics and supply-chain management。London, UK:。  new window
12.Verma, R.(2001)。Service marketing。Handbook of logistics and supply-chain management:。London, UK。  new window
 
 
 
 
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