Ordered Categorical Data in Fuzzy Ranking Applied to Service Quality for Western Restaurants_

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題名：	Ordered Categorical Data in Fuzzy Ranking Applied to Service Quality for Western Restaurants
書刊名：	International Journal of Information and Management Sciences
作者：	Lu, Hai-wen／Lu, Yung-hsiang／Yang, Hui-mei
出版日期：	2009
卷期：	20:4
頁次：	頁505-518
主題關鍵詞：	Service quality；Ordered categorical data；Fuzzy ranking；Hard c mean
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0) 排除自我引用:1 共同引用:0 點閱:23

期刊論文
1.	Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1994)。Reassessment of Expectations as a Comparison Standard in Measuring Sevice Quality: Implications for Further Research。Journal of Marketing，58(1)，111-124。
2.	Jones, N.(1983)。The Restaurant, A Place for Quality Control and Product Maintenance。International Journal of Hospitality Management，2(2)，93-100。
3.	Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1985)。Problems and Strategies in Service Marketing。Journal of Marketing，49(1)，33-46。
4.	Bitran, G. R.、Hoech, J.(1990)。The humanization of service: Respect at the moment of truth。Sloan Management Review，31(2)，89-96。
5.	Heskett, James L.(1987)。Lessons in the Service Sector。Harvard Business Review，65(2)，118-126。
6.	Heskett, James L.、Jones, Thomas O.、Loveman, Gary W.、Sasser, W. Earl Jr.、Schlesinger, Leonard A.(1994)。Putting the Service-Profit Chain to Work。Harvard Business Review，72(2)，164-174。
7.	Garvin, David A.(1983)。Quality on the Line。Harvard Business Review，61(5)，64-75。
8.	Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing，49(4)，41-50。
9.	Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing，56(2)，57-71。
10.	Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。
11.	Bitner, Mary Jo(1990)。Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses。Journal of Marketing，54(2)，69-82。
12.	Chen, L. H.、Lu, H. W.(2001)。An Approximate Approach for Ranking Fuzzy Numbers Based on Left and Right Dominance。Computers and Mathematics with Applications，41(12)，1589-1602。
13.	Chen, L. H.、Lu, H. W.(2002)。The Preference Order of Fuzzy Numbers。Computers and Mathematics with Applications，44(11)，1455-1465。
14.	Edwards, John S. A.、Meiselman, Herbert L.、Edwards, Audrey、Lesher, Larry(2003)。The Influence of Eating Location on the Acceptability of Identically Prepared Foods。Food Quality and Preference，14(8)，647-652。
15.	Jacob, C.(2006)。Styles of Background Music and Consumption in a Bar: An Empirical Evaluation。International Journal of Hospitality Management，25(4)，716-720。
16.	Kethley, R. B.(2008)。Using Taguchi Loss Functions to Develop a Single Objective Function in a Multi-criteria Context: A Scheduling Example。Information and Management System，19(4)，589-600。
17.	King, Silvia C.、Weber, Annette J.、Meiselman, Herbert L.、Lv, Nan(2004)。The Effect of Meal Situation, Social Interaction, Physical Environment and Choice on Food Acceptability。Food Quality and Preference，15(7/ 8)，645-653。
18.	Lu, H. W.、Wang, C. B.(2005)。An Index for Ranking Fuzzy Numbers by Belief Feature。Information and Management System，16(3)，57-70。
19.	Nair, Vijayan N.(1986)。Testing in Industrial Experiments with Ordered Categorical Data。Technometrics，28(4)，283-291。
20.	Pierson, B. J.、Reeve, W. G.、Creed, P. G.(1995)。The Quality Experience in the Food Service Industry。Food Quality and Preference，6(3)，209-213。
21.	Yassine, A. A.(1999)。A Conceptual Concurrent Engineering Model of Service Quality。Information and Management System，10(2)，37-52。

圖書
1.	Bezdeck, J. C.(1981)。Pattern Recognition with Fuzzy Objective Function Algorithms。Kluwer Academic Publishers。
2.	Phadke, M. S.(1989)。Quality Engineering Using Robust Design。New Jersey：Prentice-Hall。
3.	Zimmermann, H. J.(1991)。Fuzzy set theory and its applications。Kluwer Academic Publishers。
4.	Agresti, Alan(1990)。Categorical Data Analysis。John Wiley & Sons, Inc.。
5.	Raghavarao, D.(1971)。Construction of Combinatorial Problems in Design Experiments。Construction of Combinatorial Problems in Design Experiments。New York,。
6.	Taguchi, G.(1987)。System of Experimental Design, Edited by Don Clausing, Vol. 1。System of Experimental Design, Edited by Don Clausing, Vol. 1。New York。
7.	Taguchi, G.(1987)。System of Experimental Design, Edited by Don Clausing, Vol. 2。System of Experimental Design, Edited by Don Clausing, Vol. 2。New York。

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