Council of Labor Affairs promotes Employee Assistance Programs (EAPs) in the workplace since 1998. Many personnel professionals of government agencies, program designers, human resource management professionals and either EA field professionals in Taiwan didn't have the whole picture about EAPs service scopes and didn't have roadmap to follow. This study is an explore research through literature review to drw out the competences of EA Professionals and the contents of Employee Assistance Programs Road Map (EAPs Road Map). The research findings are EA Professionals need to have the competences to meet both management/organizational and individual enployee's service needs .They need to provide creative service approach to handle the work-site issue and employee performance issue until the employee's performance recover. The contents of Employee Assistance Program RoadMap are depended on EA Professionals to design service programs to meet various needs of organization. As organization wants to provide EAPs to their employees no matter it chooses which service model (ex: internal or external model), the most important thing is the service provider must have EA competences (the EAP core technology). The competences will assist EA professionals to fulfill the service purposes: Enhance employees' wellbeingand improve their prodivities.