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題名:訂貨過程滿意度對實現過程滿意度之研究--以價格滿意度為中介變數
書刊名:電子商務研究
作者:呂俊德 引用關係陳芳萍 引用關係
作者(外文):Leu, Jun-derChen, Fang-ping
出版日期:2009
卷期:7:4
頁次:頁429-450
主題關鍵詞:網路定價顧客滿意度訂貨過程滿意度實現過程滿意度Internet pricingCustomer satisfactionOrdering satisfactionFulfillment satisfaction
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:11
期刊論文
1.Anderson, E. W.(1996)。Customer satisfaction and price tolerance。Marketing Letters,7(3),265-274。  new window
2.Curry, David J.、Riesz, Peter C.(1988)。Prices and Price/Quality Relationships: A Longitudinal Analysis。Journal of Marketing,52(1),36-51。  new window
3.Lin, C. J. C.、Lu, H.(2000)。Towards an understanding of the behavioral intention to use a web site。International Journal of Information Management,20(3),197-208。  new window
4.Sawy, O.(1997)。Redesigning the Customer Support Process for the Electronic Economy: Insights from Storage Dimensions。MIS Quarterly,21(4),457-483。  new window
5.Seiders, Kathleen、Berry, Leonard L.、Gresham, Larry G.(2000)。Attention, Retailers! How Convenient Is Your Convenience strategy?。Sloan Management Review,41(3),79-89。  new window
6.Varki, Sajeev、Colgate, Mark(2001)。The role of price perceptions in an integrated model of behavioral intentions。Journal of Service Research,3(3),232-240。  new window
7.Lynch, John G. Jr.、Ariely, Dan(2000)。Wine Online: Search Costs Affect Competition on Price, Quality, and Distribution。Marketing Science,19(1),83-103。  new window
8.Reichheld, Frederick F.、Schefter, Phil(2000)。E-loyalty: Your secret weapon on the web。Harvard Business Review,78(4),105-113。  new window
9.Szymanski, David M.、Hise, Richard T.(2000)。E-satisfaction: An initial examination。Journal of Retailing,76(3),309-322。  new window
10.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
11.Ducoffe, Robert H.(1996)。Advertising Value and Advertising on the Web。Journal of Advertising Research,36(5),21-35。  new window
12.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。  new window
13.Fornell, Claes、Bookstein, Fred L.(1982)。Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-voice Theory。Journal of Marketing Research,19(4),440-452。  new window
14.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
15.Barclay, Donald W.、Higgins, C. A.、Thompson, Ron(1995)。The Partial Least Squares (PLS) approach to causal modeling: Personal computer adoption and use as an illustration。Technology Studies,2(2),285-309。  new window
16.Danaher, P. J.、Mattsson, J.(1994)。Customer satisfaction during the service delivery process。European Journal of Marketing,28(5),5-16。  new window
17.Novak, T. P.、Hoffman, D. L.(2000)。How to Acquire Customers on the Web。Harvard Business Review,78(3),179-188。  new window
18.Bolton, Ruth N.、Lemon, Katherine N.(1999)。A Dynamic Model of Customer's Usage of Services: Usage as an Antecedent and Consequence of Satisfaction。Journal of Marketing Research,36(2),171-186。  new window
19.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science,12(2),125-143。  new window
20.Davis, F. D.、Venkatesh, V.(1996)。A Critical Assessment of Potential Measurement Biases in the Technology Acceptance Model: Three Experiments。International Journal of Human-Computer Studies,45(1),19-45。  new window
圖書
1.Jöreskog, K. G.、Sörbom, D.(1986)。LISREL VI: Analysis of linear structural relationships by maximum likelihood and least square methods。Mooresville, IN:Scientific Software。  new window
2.Gale, Bradley T.、Wood, Robert Chapman(1994)。Managing Customer Value: Creating Quality and Service that Customers Can See。New York:The Free Press。  new window
3.Reichheld, Frederick F.、Teal, Thomas(1996)。The Loyalty Effect: The Hidden Force behind Growth Profits, and Lasting Value。Boston:Harvard Business School Press。  new window
4.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
其他
1.Bailey, J. P.(1998)。Intermediation and electronic markets: Aggregation and pricing in Internet commerce,Massachusetts Institute of Technology。  new window
2.Boston Consulting Group(2000)。Winning the Online Consumer: Insights into Online Consumer Behavior,Cambridge, MA。  new window
3.Cassar, K.(2001)。Shipping and Handling: Transparency Heightens Consumer Trust。  new window
4.Danaher, P. J, and Mattsson, J.(1994)。Cumulative encounter satisfaction in hotel conference process。  new window
5.Hall, J.(2000)。Are your processes fit for e-commerce?。  new window
6.Haney, K.(2001)。Bizate.com Is Most-Visited After Amazon。  new window
7.Holbrook, M. B.(1984)。Using a structural model of halo effect to assess perceptual distortion。  new window
8.Hoyer, W. D.; Herrmann A.; and Huber F.(2002)。When buyers also sell: The implications of pricing policies for customer satisfaction。  new window
9.Johnson, E.; Moe, W.; Fader, P.; Bellman, S.; Lohse, J.(2000)。On the Depth and Dynamics on Online Search Behavior,Wharton Business School。  new window
10.Johnson, M. D.; Nader, G.; and Fornell, C.(1996)。Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans。  new window
11.Kaufman, L.(1999)。Playing catch-up at the on-line mall。  new window
12.Kordupleski, R. E.; Rust, R. T.; and Zahorik, A. J.(1993)。Why improving quality doesn‘t improve quality。  new window
13.Lemmink, J.; de Ruyter, K.; and Wetzels, M.(1998)。The role of value in the delivery process of hospitality services。  new window
14.Lohse, L.G., and Spiller, P.(1998)。Electronic shopping。  new window
15.Marn, M. V.(2000)。Virtual Pricing。  new window
16.Mottl, N. J.(2000)。E-retail customer service: It‘s more than just e-mail。  new window
17.Rust, R. T., and Lemon, K. N.(2001)。E-Service and the consumer。  new window
18.Shankar, V.; Rangaswamy, A.; and Pusteri, M.(1999)。The Online Medium and Customer Price Sensitivity,eBusiness Research Center。  new window
19.Shapiro, B. P.; Rangan, V. K.; and Sviokla, J. J.(1992)。Staple yourself to an order。  new window
20.Sinha, I.(2000)。Cost transparency: The Net‘s real threat to prices and brands。  new window
21.Sudman, S.; Bradburn, N. M.; and Schwarz, N.(1996)。Thinking About Answers: The Application of Cognitive Process to Survey Methodology,San Francisco:Jossey-Base。  new window
22.Voss, G.; Parasuraman, A.; and Grewal, G.(1998)。The role of price and quality perceptions in prepurchase and postpurchase evaluation of services。  new window
23.Wold, H.(1981)。The fix-point approach to interdependent systems: Review and current outlook,Amsterdam:North-Holland。  new window
24.Wold, H.(1982)。Systems under Indirect Observation Using PLS,New York:Praeger。  new window
25.Yoo, Boonghee and Naveen Donthu(2001)。Developing a Scale to Measure the Perceived Quality of Internet Shopping Sites (SITEQUAL)。  new window
圖書論文
1.Fornell, C.、Bookstein, F. L.(1982)。A Comparative Analysis of Two Structural Equation Models: LISREL And PLS Applied to Market Data。A Second Generation of Multivariate Analysis。New York, NY:Praeger。  new window
 
 
 
 
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