臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：知識管理基礎設施對顧客知識管理之影響：Campbell顧客知識管理觀點
書刊名：明道學術論壇
作者：簡瑞霖
作者(外文)：Jian, Rui-lin
出版日期：2006
卷期：2:1
頁次：頁131-153
主題關鍵詞：知識管理基礎設施；顧客知識管理；資訊科技；組織文化；K. M infrastructure；C. K. M；Information technology；Organization culture
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:9
  • 點閱點閱:49
「知識是具有最高報酬率的投資」正如越來越多的經濟觀察家指出「知識是人類最精準的投資」，知識已經取代自然資源和勞動密集型產業，成爲首要的創造財富和經濟增長的泉源。企業如果想要瞭解顧客，不僅只是將所獲得的顧客資訊予以量化，更重要的是要將客戶、知識與管理三者變成組織的智慧且成爲寶際的行動。本研究主要在探討顧客知識管理基礎設施對顧客知識管理之影響，並經由MANOVA、典型相關分析、以反複迴歸分析來驗證各變數間的關係，實證結果顯示：知識管理基礎設施對顧客知識管理有顯著的正向影響，其中「資訊科技」與「組織文化」是顯著影響企業顧客知識管理能耐的兩大因素。
Knowledge has already substituted for the natural resource and the labor-intensive form industry and become the most important source for wealth creation and economic growth. If enterprises want to understand customer requirements they need not only to quantification customer information but also to transform customer knowledge and management into wisdom of organizations and tangible actions. This paper investigates boss the Know ledge Management (KM) infrastructure influences on Customer Knowledge Management (CKM) through "MANOVA"、"Canonical Correlation Analysis" and "Multiple Regression Analysis". The results are: K. M. infrastructure has significant and positive effect on C. K. M., "information technology" and "organization culture" are the two important factors to influence C. K. M. capacity.
期刊論文
1.範栓虎(2004)。淺談企業文化建設的繼承與創新。經濟與管理，18(7)，72-73。  延伸查詢new window
2.Violino, B.(1999)。Customer at the Core。Information Week，754。  new window
3.Campbell, Alexandra J.(2003)。Creating Customer Knowledge Competence: Managing Customer Relationship Management Programs strategically。Industrial Marketing Management，32(5)，375-383。  new window
4.Glazer, R.(1999)。Winning in Smart Markets。Sloan Management Review，40(1)，59-69。  new window
5.Knapp, E. M.(1998)。Knowledge Management。Business and Economic Review，44。  new window
6.Tannenbaum, S. I.、Dupuree-Bruno, L. M.(1994)。The Relationship Between Organizational and Environmental Factors and the Use of Innovative Human Resource Practices。Group and Organization Management，19(2)，171-202。  new window
7.Bloodgood, James M.、Salisbury, Wim D.(2001)。Understanding the influence of organizational change strategies on information technology and knowledge management strategies。Decision Support Systems，31(1)，55-69。  new window
8.Gold, A. H.、Malhotra, A.、Segars, A. H.(2001)。Knowledge management: An organization capabilities perspective。Journal of Management Information System，18(1)，185-214。  new window
9.Lee, J. H.、Kim, Y. G.(2001)。A Stage model of Organizational Knowledge Management: a Latent Content Analysis。Expert Systems with Applications，20，299-311。  new window
10.Sciulli, L. M.(1998)。How Organizational Structure Influences Success in Various Types of Innovation。Journal of Retail Banking Service，20。  new window
11.Gupta, A. K.、Govindarajan, V.(2000)。Knowledge Management's Social Dimension: Lessons from Nucor Steel。Sloan Management Review，42，71-80。  new window
12.Davenport, T. H.、Klahr, Philip(1998)。Managing Customer Support Knowledge。California Management Review，40(3)，195-208。  new window
13.Teece, David J.(1998)。Capturing Value from knowledge assets: the new economy, markets for know-how, and intangible assets。California Management Review，40(3)，55-79。  new window
14.Kale, Prashant、Singh, Harbir、Perlmutter, Howard(2000)。Learning and protection of proprietary assets in strategic alliances: building relational capital。Strategic Management Journal，21(3)，217-237。  new window
學位論文
1.施佳玫(2004)。行銷知識能耐、產品創新、行銷創新與市場績效關係之研究(博士論文)。國立成功大學。new window  延伸查詢new window
圖書
1.西方管理思想寶庫編委會(1993)。西方管理思想寶庫。北京：中國廣播電視出版社。  延伸查詢new window
2.朱海成(2001)。當代管理資訊系統。台北：滄海。  延伸查詢new window
3.張列經(2004)。管理學Q&A。台北：新陸。  延伸查詢new window
4.Hill, Charles W. L.、Jones, G. R.(2004)。Strategic Management Theory: An Integrated Approach。Houghton Mifflin。  new window
5.河野豐弘(1992)。改造企業文化--如何使企業展現活力。台北：遠流。  延伸查詢new window
6.潘振雄(1999)。管理學：理論與實務。台北：高立圖書。  延伸查詢new window
7.Greenberg, J.(1999)。Managing Behavior in Organizations。Prentice-Hall。  new window
8.Liebowitz, Jay(1999)。Building Organizational Intelligence。CRR Press。  new window
9.Staniland, Martin(1985)。What is Political Economy? A Study of Social Theory and Underdevelopment。Yale University Press。  new window
10.Wayland, R. E.、Cole, P. M.(1997)。Customer connections: New strategies for growth。Harvard Business School Press。  new window
11.勤業管理顧問公司、劉京偉(2000)。知識管理的第一本書：運用知識管理提升企業核心能力。臺北市：商周。  延伸查詢new window
12.郭崑謨(1987)。企業組織與管理。台北：三民。  延伸查詢new window
13.陳永隆、莊宜昌(2003)。知識價值鏈。臺北市：中國生產力中心。  延伸查詢new window
14.Yukl, Gary A.(2002)。Leadership in organizations。Prentice-Hall, Inc.。  new window
15.Mintzberg, Henry(1983)。Structure in Fives: Designing Effective Organizations。Prentice-Hall, Inc.。  new window
16.Stogdill, Ralph M.、Coons, Alvin E.(1951)。Leader Behavior: Its Description and Measurement。Ohio State University Bureau of Business Research。  new window
17.Nonaka, Ikujiro、Takeuchi, Hirotaka(1995)。The knowledge-creating company: How Japanese companies create the dynamics of innovation。Oxford University Press。  new window
18.Davenport, Thomas H.、Prusak, Laurence(1998)。Working Knowledge: How Organizations Manage What They Know。Harvard Business School Press。  new window
19.吳秉恩(1993)。組織行為學。臺北：華泰書局。  延伸查詢new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：785（臺灣：763，外國：22） ／ 本年度總使用人次：1972506 ／ 訪客人次（自102年09月）：67786473
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上