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引文資料
題名:
災後旅客行為與有效行銷策略之研究 : 以九二一大地震為例
書刊名:
觀光研究學報
作者:
閔辰華
作者(外文):
Min, Jennifer C. H.
出版日期:
2003
卷期:
9:2
頁次:
頁141-154
主題關鍵詞:
觀光業
;
旅遊行為
;
時間數列
;
行銷策略
;
Tourism industry
;
Tourist behavior
;
Time series
;
Marketing strategy
原始連結:
連回原系統網址
相關次數:
被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
排除自我引用:0
共同引用:
1
點閱:24
觀光業是極易受外在負面因素影響之事業,例如:天然災害、戰爭、恐怖攻擊、流行疾病等。然而,現行觀光旅遊管理文獻中,就災難事故後影響旅客旅遊行為所做的研究,與其在旅遊人數上可能改變的情形,以及相關單位在行銷策略上應如何加以因應的深入研究,仍顯不足。因此,本研究之研究目的,以二十世紀台灣最大之天然災害-九二一大地震為例,透過時間數列SARIMA模型,研究地震一年後,整體來華旅客人數的增減趨勢,以之查驗災後旅客真實旅遊行為的變化,並根據研究發現以及在九二一大地震衝擊下,台灣政府和觀光業者所迅速採取之因應措施,建立一災後行銷模型。本研究所建構的行銷策略架構,可作為爾後遭遇重大事件有關當局在恢復自身旅遊市場,以及研擬行銷策略時之參考。
以文找文
The tourism industry is highly susceptible to negative situations such as natural disasters, wars, terrorist attacks and epidemics. However, studies on tourist behavior relating to the impact of disastrous events or marketing practices in response to serious consequences are still an area that has remained largely neglected and unexamined. The purpose of this study is to assess how international tourists have been affected by the September 21st Earthquake in 1999, the most serious natural disaster in Taiwan of the 20th century. This research establishes one SARIMA model through time series for Taiwan's inbound demand to predict the volume of visitor arrivals after the quake. Furthermore, one tourism recovery model for marketing strategies was built to cope with the consequences of a natural disaster in Taiwan, with the experiences from the September 21st Earthquake and the findings of this study as a basis. As well, it serves as a reference for tourism destinations hoping to attract tourists and thereby respond to the needs in the event of future mishaps.
以文找文
Other
1.
Lim, C., & McAleer, M.(2002a)。Forecasting tourist arrivals。
期刊論文
1.
Huang, Jen-Hung、Min, Jennifer C. H.(2002)。Earthquake devastation and recovery in tourism: the Taiwan case。Tourism Management,23(2),145-154。
2.
Law, Rob(2000)。Back-propagation Learning in Improving the Accuracy of Neural Network-based Tourism Demand Forecasting。Tourism Management,21(4),331-340。
3.
Chan, Yiu-Man(1993)。Forecasting Tourism: A Sine Wave Time Series Regression Approach。Journal of Travel Research,32(2),58-60。
4.
Dimanche, F.、Lepetic, A.(1999)。New Orleans tourism and crime: A case study。Journal of Travel Research,38(1),19-23。
5.
Faulkner, Bill(2001)。Towards a Framework for Tourism Disaster Management。Tourism Management,22(2),135-147。
6.
Ioannides, D.、Apostolopoulos, Y.(1999)。Political instability, war, and tourism in Cyprus: Effects, management, and prospects for recovery。Journal of Travel Research,38(1),51-56。
7.
Mansfeld, Y.(1999)。Cycles of war, terror, and peace: Determinants and management of crisis and recovery of the Israeli tourism industry。Journal of Travel Research,38(1),30-36。
8.
Morley, Clive L.(1991)。Modeling international tourism demand: Model specification and structure。Journal of Travel Research,30(1),40-44。
9.
Turner, L. W.、Kulendran, N.、Pergat, V.(1995)。Forecasting New Zealand tourism demand with disaggregated data。Tourism Economics,1(1),51-69。
10.
Athiyaman, A.、Robertson, R. W.(1992)。Time series forecasting techniques: short-term planning in tourism。International Journal of Contemporary Hospitality Management,4(4),8-11。
11.
Sheldon, P. J.(1993)。Forecasting tourism: Expenditures versus arrivals。Journal of Travel Research,32(1),13-20。
12.
Burger, C. J. S. C.、Dohnal, M.、Kathrada, M.、Law, R.(2001)。A practitioners guide to time-series methods for tourism demand forecasting: a case study of Durban, South Africa。Tourism Management,22(4),403-409。
13.
Goodrich, J. N.(2002)。September 11, 2001 attack on America: a record of the immediate impacts and reactions in the USA travel and tourism industry。Tourism Management,23(6),573-580。
14.
閔辰華(20030300)。The Effect of Taiwan Travelers on Hong Kong Tourism: A Forecast and an Examination of Possible Impact from Direct Links between Taiwan and Mainland China。產業論壇,5(1),21-46。
15.
Witt, S. F.、Witt, Christine A.(1995)。Forecasting tourism demand: A review of empirical research。International Journal of Forecasting,11(3),447-475。
16.
Chu, Fong-Lin(1998)。Forecasting tourism: A combined approach。Tourism Management,19(6),515-520。
17.
Sönmez, S. F.、Apostolopoulos, Y.、Tarlow, P.(1999)。Tourism in Crisis: Managing the Effects of Terrorism。Journal of Travel Research,38(1),13-18。
圖書
1.
Box, G. E. P.、Jenkins, G. M.、Reinsel, G. C.(1976)。Time Series Analysis: Forecasting and Control。San Francisco:Holden-Day。
其他
1.
Bailay, R.(2001)。Indian experiences a tourism slump tied to earthquak。
2.
Coshall, J.(2000)。Spectral analysis of international tourism flows。
3.
Directorate-General of Budget, Accounting and Statistics(2000)。Quarterly national economic trends Taiwan area。
4.
Fukunaga, H.(1995)。Natural disaster, unnatural consequences。
5.
Hara, T., & Saltzman, S.(2003)。The economic impacts of terrorism: An alternative method to quantify the effects on the New York City economy of the 9/11 attack on the World Trade Center。
6.
Kulendran, N., & Witt, S.(2003)。Forecasting the demand for international business tourism。
7.
National Fire Administration(1999)。Statistics of September 21st Earthquake。
8.
Pankratz, A.(1983)。Forecasting with univariate Box-Jenkins models: Concepts and cases。
9.
Richter, L. K.(1999)。After political turmoil: The lessons of rebuilding tourism in three Asian countries。
10.
The Jakarta Post(2002)。Bali bets on recovery as peak season draws close。
11.
Tourism Bureau(2000)。1999 annual report on tourism。
12.
Tourism Bureau(2001)。2000 annual report on tourism。
13.
Tourism Bureau(2002)。2001 annual report on tourism。
14.
Travel Trend News(1999)。Special report。
15.
World Tourism Organization(2003)。WTO Warns Against Overreaction to SARS。
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