| 期刊論文1. | Brown, L. G.(1989)。The strategic and tactical implications of convenience in consumer product marketing。Journal of Consumer Marketing,6(3),13-19。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Hu, H. Y.、Chiu, S. I.、Lee, Y. C.(2009)。Customer Satisfaction Index for Taiwan Medical Services。The Journal of Health Science,9(4),249-266。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Moliner, M. A.(2009)。Loyalty, Perceived Value and Relationship Quality in Healthcare Services。Journal of Service Management,20(1),76-97。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Mahon, D.、Cowan, C.、McCarthy, M.(2006)。The role of attitudes, subjective norm, perceived control and habit in the consumption of ready meals and takeaways in Great Britain。Food Quality and Preference,17(6),474-481。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Oliver, R. L.(1999)。Whence consumer loyalty?。Journal of Marketing,63,33-44。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Bruhn, M.、Grund, M. A.(2000)。Theory, Development and Implementation of National Customer Satisfaction Indices: The Swiss Index of Customer Satisfaction (SWICS)。Total Quality Management,11(7),S1017-S1028。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Brown, L. G.(1990)。Convenience in Services Marketing。Journal of Services Marketing,4(1),53-59。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 8. | Gefen, D.(2003)。TAM or just plain habit: A look at experienced online shoppers。Journal of End User Computing,15(3),1-13。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 9. | Ouellette, Judith A.、Wood, Wendy J.(1998)。Habit and intention in everyday life: the multiple processes by which past behavior predicts future behavior。Psychological bulletin,124(1),54-74。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 10. | Berry, Leonard L.、Seiders, Kathleen、Grewal, Dhruv(2002)。Understanding service convenience。Journal of Marketing,66(3),1-17。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 11. | Gounaris, S.、Stathakopoulos, V.(2004)。Antecedents and consequences of brand loyalty: An empirical study。Journal of Brand Management,11(4),283-306。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 12. | Ranaweera, C.、Prabhu, J.(2003)。The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting。International Journal of Service Industry Management,14(4),374-395。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 13. | Campbell, J. Y.、Cochrane, J. H.(1999)。By Force of Habit: A Consumption-based Explanation of Aggregate Stock Market Behavior。Journal of Political Economy,107(2),205-251。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 14. | Wind, Yoram(1978)。Issues and Advances in Segmentation Research。Journal of Marketing Research,15(3),317-337。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 15. | Gwinner, Kevin P.、Gremler, Dwayne D.、Bitner, Mary Jo(1998)。Relational Benefits in Services Industries: The Customer's Perspective。Journal of the Academy of Marketing Science,26(2),101-114。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 16. | Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 17. | Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 18. | Dick, Alan S.、Basu, Kunal K.(1994)。Customer Loyalty: Toward an Integrated Conceptual Framework。Journal of the Academy of Marketing Science,22(2),99-113。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 19. | Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 20. | Lin, Hsin-Hui、Wang, Yi-Shun(2006)。An examination of the determinants of customer loyalty in mobile commerce contexts。Information & Management,43(3),271-282。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 21. | Wathne, Kenneth H.、Biong, Harald、Heide, Jan B.(2001)。Choice of Supplier in Embedded Markets: Relationship and Marketing Program Effects。Journal of Marketing,65(2),54-66。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 22. | Sönmez, Sevil F.、Graefe, Alan R.(1998)。Determining Future Travel Behavior from Past Travel Experience and Perceptions of Risk and Safety。Journal of Travel Research,37(2),171-177。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 23. | Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 24. | Barrett, M.(1997)。Playing the right paradigm。ABA Bank Marketing,29(9),32-39。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 25. | Bloemer, J. M. M.、Kasper, H. D. P.(1994)。The impact of satisfaction on brand loyalty: Urging on classifying satisfaction and brand loyalty。Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior,7,152-160。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 26. | Heiens, R. A.、Pleshko, L. P.(1997)。A preliminary examination of patient loyalty: An application of customer loyalty classification framework in health care industry。Journal of Hospital Marketing,11(2),105-114。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 27. | Hopkins, E.(2007)。Adaptive learning models of consumer behavior。Journal of Economic Behavior and Organization,64(3/4),348-368。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 學位論文1. | Gremler, Dwayne D.(1995)。The Effect of Satisfaction, Switching Costs, and Interpersonal Bonds on Service Loyalty(博士論文)。Arizona State University,Tempe, Arizona。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 圖書1. | Hughes, Arthur M.(1994)。Strategic Database Marketing: The Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Program。Probus Publishing Company。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Assael, Henry(1998)。Consumer Behavior and Marketing Action。Cincinnati, Ohio:South-Western College Publishing。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Kotler, Philip(1997)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 其他1. | 陳錦華、王淑貞、何玉瑛、王曼溪(2008)。血液透析患者對洗腎機構重視度與滿意度之探討。 延伸查詢![new window](/gs32/images/newin.png) | 2. | 楊芝青、陳維昭、陳再晉(2007)。我國慢性腎臟病防治工作回顧。 延伸查詢![new window](/gs32/images/newin.png) | 3. | 鄭振廷、侯宏彬、錢慶文(2005)。影響洗腎病患定期血液透析醫療資源耗用之因素。 延伸查詢![new window](/gs32/images/newin.png) | 4. | Carrasco, R., Azcona, J. M. L., & Lopez-Salido, J. D.(2005)。Consumption and habits: Evidence from panel data。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Chiang, C. Y.(2005)。Patient relationship management models for hospitals。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Department of Health (Taiwan, ROC.)(2010)。Number of hospitals over the years。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Fornell, C., William, T. R., & Birger, W.(1985)。Consumption experience and sales promotion expenditure。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 8. | Hawkins, D. I., Best, R. J., & Coney, K. A.(1983)。Consumer behavior: Implication for marketing,Boston:Irwin McGraw-Hill。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 9. | Hu, H. Y., Chiu, S. I., Cheng, C. C., & Hsieh, Y. F.(2010)。A study on investigating patient satisfaction of medical centers using Taiwan customer satisfaction index in Taiwan。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 10. | Joewono, T. B., & Kubota, H.(2007)。User satisfaction with par transit in competition with motorization in Indonesia: Anticipation of future implications。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 11. | Lane, P. M., & Lindquist, J. D.(1988)。Hospital choice: A summary of the key empirical and hypothetical findings of the 1980s。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 12. | Taylor, S. L., & Capella, L. M.(1996)。Hospital outcropping: Determinant attributes and hospital choice。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 13. | Wang, P., Fang, B., & Yun, X.(2006)。A new userhabit based approach for early warning of worms。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | |