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題名:病患滿意度、關係慣性與忠誠度之研究--以腎臟科透析病患為例
書刊名:醫護科技期刊
作者:胡秀媛
作者(外文):Hu, Hsiu-yuan
出版日期:2011
卷期:13:2
頁次:頁89-100
主題關鍵詞:洗腎病患病患滿意度關係慣性病患忠誠度Dialysis patientsPatient satisfactionRelationship inertiaPatient loyalty
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:179
期刊論文
1.Brown, L. G.(1989)。The strategic and tactical implications of convenience in consumer product marketing。Journal of Consumer Marketing,6(3),13-19。  new window
2.Hu, H. Y.、Chiu, S. I.、Lee, Y. C.(2009)。Customer Satisfaction Index for Taiwan Medical Services。The Journal of Health Science,9(4),249-266。  new window
3.Moliner, M. A.(2009)。Loyalty, Perceived Value and Relationship Quality in Healthcare Services。Journal of Service Management,20(1),76-97。  new window
4.Mahon, D.、Cowan, C.、McCarthy, M.(2006)。The role of attitudes, subjective norm, perceived control and habit in the consumption of ready meals and takeaways in Great Britain。Food Quality and Preference,17(6),474-481。  new window
5.Oliver, R. L.(1999)。Whence consumer loyalty?。Journal of Marketing,63,33-44。  new window
6.Bruhn, M.、Grund, M. A.(2000)。Theory, Development and Implementation of National Customer Satisfaction Indices: The Swiss Index of Customer Satisfaction (SWICS)。Total Quality Management,11(7),S1017-S1028。  new window
7.Brown, L. G.(1990)。Convenience in Services Marketing。Journal of Services Marketing,4(1),53-59。  new window
8.Gefen, D.(2003)。TAM or just plain habit: A look at experienced online shoppers。Journal of End User Computing,15(3),1-13。  new window
9.Ouellette, Judith A.、Wood, Wendy J.(1998)。Habit and intention in everyday life: the multiple processes by which past behavior predicts future behavior。Psychological bulletin,124(1),54-74。  new window
10.Berry, Leonard L.、Seiders, Kathleen、Grewal, Dhruv(2002)。Understanding service convenience。Journal of Marketing,66(3),1-17。  new window
11.Gounaris, S.、Stathakopoulos, V.(2004)。Antecedents and consequences of brand loyalty: An empirical study。Journal of Brand Management,11(4),283-306。  new window
12.Ranaweera, C.、Prabhu, J.(2003)。The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting。International Journal of Service Industry Management,14(4),374-395。  new window
13.Campbell, J. Y.、Cochrane, J. H.(1999)。By Force of Habit: A Consumption-based Explanation of Aggregate Stock Market Behavior。Journal of Political Economy,107(2),205-251。  new window
14.Wind, Yoram(1978)。Issues and Advances in Segmentation Research。Journal of Marketing Research,15(3),317-337。  new window
15.Gwinner, Kevin P.、Gremler, Dwayne D.、Bitner, Mary Jo(1998)。Relational Benefits in Services Industries: The Customer's Perspective。Journal of the Academy of Marketing Science,26(2),101-114。  new window
16.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
17.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
18.Dick, Alan S.、Basu, Kunal K.(1994)。Customer Loyalty: Toward an Integrated Conceptual Framework。Journal of the Academy of Marketing Science,22(2),99-113。  new window
19.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
20.Lin, Hsin-Hui、Wang, Yi-Shun(2006)。An examination of the determinants of customer loyalty in mobile commerce contexts。Information & Management,43(3),271-282。  new window
21.Wathne, Kenneth H.、Biong, Harald、Heide, Jan B.(2001)。Choice of Supplier in Embedded Markets: Relationship and Marketing Program Effects。Journal of Marketing,65(2),54-66。  new window
22.Sönmez, Sevil F.、Graefe, Alan R.(1998)。Determining Future Travel Behavior from Past Travel Experience and Perceptions of Risk and Safety。Journal of Travel Research,37(2),171-177。  new window
23.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
24.Barrett, M.(1997)。Playing the right paradigm。ABA Bank Marketing,29(9),32-39。  new window
25.Bloemer, J. M. M.、Kasper, H. D. P.(1994)。The impact of satisfaction on brand loyalty: Urging on classifying satisfaction and brand loyalty。Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior,7,152-160。  new window
26.Heiens, R. A.、Pleshko, L. P.(1997)。A preliminary examination of patient loyalty: An application of customer loyalty classification framework in health care industry。Journal of Hospital Marketing,11(2),105-114。  new window
27.Hopkins, E.(2007)。Adaptive learning models of consumer behavior。Journal of Economic Behavior and Organization,64(3/4),348-368。  new window
學位論文
1.Gremler, Dwayne D.(1995)。The Effect of Satisfaction, Switching Costs, and Interpersonal Bonds on Service Loyalty(博士論文)。Arizona State University,Tempe, Arizona。  new window
圖書
1.Hughes, Arthur M.(1994)。Strategic Database Marketing: The Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Program。Probus Publishing Company。  new window
2.Assael, Henry(1998)。Consumer Behavior and Marketing Action。Cincinnati, Ohio:South-Western College Publishing。  new window
3.Kotler, Philip(1997)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall。  new window
其他
1.陳錦華、王淑貞、何玉瑛、王曼溪(2008)。血液透析患者對洗腎機構重視度與滿意度之探討。  延伸查詢new window
2.楊芝青、陳維昭、陳再晉(2007)。我國慢性腎臟病防治工作回顧。  延伸查詢new window
3.鄭振廷、侯宏彬、錢慶文(2005)。影響洗腎病患定期血液透析醫療資源耗用之因素。  延伸查詢new window
4.Carrasco, R., Azcona, J. M. L., & Lopez-Salido, J. D.(2005)。Consumption and habits: Evidence from panel data。  new window
5.Chiang, C. Y.(2005)。Patient relationship management models for hospitals。  new window
6.Department of Health (Taiwan, ROC.)(2010)。Number of hospitals over the years。  new window
7.Fornell, C., William, T. R., & Birger, W.(1985)。Consumption experience and sales promotion expenditure。  new window
8.Hawkins, D. I., Best, R. J., & Coney, K. A.(1983)。Consumer behavior: Implication for marketing,Boston:Irwin McGraw-Hill。  new window
9.Hu, H. Y., Chiu, S. I., Cheng, C. C., & Hsieh, Y. F.(2010)。A study on investigating patient satisfaction of medical centers using Taiwan customer satisfaction index in Taiwan。  new window
10.Joewono, T. B., & Kubota, H.(2007)。User satisfaction with par transit in competition with motorization in Indonesia: Anticipation of future implications。  new window
11.Lane, P. M., & Lindquist, J. D.(1988)。Hospital choice: A summary of the key empirical and hypothetical findings of the 1980s。  new window
12.Taylor, S. L., & Capella, L. M.(1996)。Hospital outcropping: Determinant attributes and hospital choice。  new window
13.Wang, P., Fang, B., & Yun, X.(2006)。A new userhabit based approach for early warning of worms。  new window
 
 
 
 
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