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題名:整合服務品質與軟體品質的ASP服務策略:中小企業使用者觀點
書刊名:電子商務學報
作者:洪嘉良 引用關係周志隆 引用關係朱慧娟
作者(外文):Hung, Chia-liangChou, Jerome Chih-lungChu, Hui-chuan
出版日期:2011
卷期:13:3
頁次:頁555-585
主題關鍵詞:應用服務供應商服務階層協定服務品質軟體品質能力成熟度整合模型Application service providerService level agreementService qualitySoftware qualityCapability maturity model integrated
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:1
  • 點閱點閱:34
期刊論文
1.Ma, Q.、Pearson, J. M.、Tadisina, S.(2005)。An exploratory study into factors of service quality for application service providers。Information and Management,42(8),1067-1080。  new window
2.Lee, H.、Kim, J.、Kim, J.(2007)。Determinants of success for application service provider: An empirical test in small businesses。International Journal of Human-Computer Studies,65(9),796-815。  new window
3.Kolesar, Mark B.、Galbraith, R. Wayne(2000)。A services-marketing perspective on e-retailing: Implications for e-retailers and directions for further research。Internet Research,10(5),424-438。  new window
4.Jiang, James J.、Klein, Gary、Carr, Christopher L.(2002)。Measuring information system service quality: SERVQUAL from the other side。MIS Quarterly,26(2),145-166。  new window
5.Grönroos, Christian(1982)。An applied service marketing theory。European Journal of Marketing,16(7),30-41。  new window
6.Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing,67(4),420-450。  new window
7.Creyer, Elizabeth H.(1997)。The influence of firm behavior on purchase intention: Do consumers really care about business ethics?。Journal of Consumer Marketing,14(6),421-432。  new window
8.Goo, J.、Huang, C. D.(2008)。Facilitating relational governance through service level agreements in IT outsourcing: An application of the commitment - trust theory。Decision Supporting Systems,46(1),216-232。  new window
9.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
10.邢彬彬、姚鄭(2007)。CMM/CMMI 與軟體生命週期模型關係的研究。計算機應用研究,24(11),65-69。  延伸查詢new window
11.林文修、林子銘、李東峰、徐蕙蘭、張益祥(2002)。ASP 模式之研究議題與方向。資訊管理研究,4(1),1-29。new window  延伸查詢new window
12.Aundhe, M. D.、Mathew, S. K.(2009)。Risks in offshore IT outsourcing: A service provider perspective。European Management Review,27(6),418-428。  new window
13.Di Modica, G.、Tomarchio, O.、Vita, L.(2009)。Dynamic SLAs management in service oriented environments。Journal of Systems and Software,82(5),759-771。  new window
14.Dubey, A.、Wagle, D.(2007)。Delivering software as a service。The McKinsey Journal,6,1-12。  new window
15.Fulford, R.、Love, P. E. D.(2004)。Propagation of an alternative enterprise service application adoption model。Industrial Management & Data Systems,104(6),450-456。  new window
16.Leem, C. S.、Lee, H. J.(2004)。Development of certification and audit processes of application service provider for IT outsourcing。Technovation,24(1),63-71。  new window
17.Smith, M. A.、Kumar, R. L.(2004)。A theory of application service provider (ASP) use from a client perspective。Information and Management,41(8),977-1002。  new window
18.Willcocksm, L. P.、Lacity, M. C.、Kern, T.(1999)。Risk mitigation in IT outsourcing strategy revisited: Longitudinal case research at LISA。Journal of Strategic Information System,8(3),285-314。  new window
19.Van Iwaarden, J.、Van Der Wiele, T.、Ball, L.、Millen, R.(2004)。Perceptions about the quality of web sites: A survey amongst students at Northeastern University and Erasmus University。Information & Management,41(8),947-959。  new window
20.Kavan, C. B.、Miranda, S. M.、Hara, M.T.O.(2002)。Managing the ASP process: A resource oriented taxonomy。Logistics Information Management,15(3),170-179。  new window
21.Landrum, H.、Prybutok, V. R.、Zhang, X.(2007)。A comparison of Magal's service quality instrument with SERVPERF。Information and Management,44(1),104-133。  new window
會議論文
1.Yao, Y.(2003)。An integrative model of clients'decision to adopt an application service provider3438-3444。  new window
2.Skene, J. D.、Lamanna, D.、Emmerich, W.(2004)。Precise service level agreements。Edinburgh, Scotland, UK。179-188。  new window
研究報告
1.蘇文玲(2001)。中小企業運用電子商務之研究報告。臺北。  延伸查詢new window
學位論文
1.許真民(2000)。應用軟體服務業經營模式分析。國立臺灣科技大學。  延伸查詢new window
圖書
1.Mohr, J.、Sengupta, S.、Slater, S.(2005)。Marketing of high-technology products and innovations。New Jersey, NJ:Prentice Hall。  new window
2.Cooper, D. R.、Schindler, P. S.(2002)。Business Research Methods。New York, NY:McGraw-Hill。  new window
3.Hair, Joseph F.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, R. L.(2005)。Multivariate data analysis。Prentice Hall。  new window
4.Andrew, H.(2000)。Service Level Agreements: Matching Service Quality to Business Needs。Brookfield, CT。  new window
5.Gerstner, L. V.(2002)。Who Says Elephants Can't Dance。New York。  new window
6.Jin, L.J.、Machiraju, V.、Sahai, A.(2002)。Analysis on Service Level Agreement of Web Services。Palo Alto。  new window
7.Schulmeyer, G. G.、McManus, J. I.(1996)。Total Quality Management for Software Quality。Southern Africa。  new window
8.Sharma, S.(2005)。Applied multivariate techniques。  new window
其他
1.鄭偉忠(2003)。體系營運多贏策略--ASP 創新應用,http://www.dsc.com.tw/newspaper/43/43-8.htm)。  延伸查詢new window
2.IDC(2009)。2009上半年臺灣資訊科技服務(IT Services)市場營收,http://www.idc.com.tw/about/detail.jsp?id=ODE=。  延伸查詢new window
3.iThome(2006)。中小企業e化大調查(下),http://ithome。  延伸查詢new window
4.iThome(2008)。臺灣 IT 2000 大調查(2):四大產業 IT 戰力剖析,http://www.ithome.com.tw/itadm/article.php?。  延伸查詢new window
5.OIT 軟體實驗室(2009)。ISP、ICP、ASP,http://fcumisweb.cc.fcu.edu.tw/EC/技。  new window
6.中華民國資訊軟體協會(2009)。軟體品質一個銅錢敲不響:CMMI 是再造供需關係的新契機,http://eblog.cisanet.org.tw/post/20090624cmmi.aspx#continue。  延伸查詢new window
7.互聯網實驗室(2000)。互聯網實驗室推出 ASP 發展模式研究報告,http://tech.sina.com.cn/i/c/46529.shtml。  延伸查詢new window
8.吳若瑩(2009)。平臺曙光:企業的真實效益為何,http://www.zdnet.com.tw/print/?。  延伸查詢new window
9.洪夢霜(2006)。ASP 市場又見熱絡,http://www.zdnet.com.tw/print/?id=20103981&type=。  new window
10.高惠堂(2006)。CMMI 簡介,http://cc.ee.ntu.edu.tw/~farn/courses/SE/CMMI.pdf。  new window
11.資策會(2002)。臺灣固網、IBM、拓墣科技三方結盟揮軍中小企業 ASP 市場,http://www.find.org.tw/find/print.aspx?。  延伸查詢new window
12.資策會(2007)。2007資訊服務產業年鑑,臺北。  延伸查詢new window
13.資策會(2008)。2008年臺灣資訊軟體產業概況與產業重要課題分析,http://www.teema.org.tw/epaper/20090325/industrial001.html。  延伸查詢new window
14.數位時代(2000)。e 企業的超級管家:剖析 ASP,http://www.bnext.com.tw/print/article/id/8387。  延伸查詢new window
15.CMMI Product Team(2006)。CMMI for Development, version 1.2: CMU/SEI-2006-TR-008。  new window
16.Hosted Application Initiative(1999)。Mirapoint,http://www.mirapoint.com/news/01052000_news.php。  new window
17.IBM(2000)。IBM and portal team on ASP billing initiative,http://www-03.ibm.com/press/us/en/pressrelease/1584.wss。  new window
18.ISO/IEC Standard 9126-1(2001)。Software Engineering-Product Quality-Part1: Quality Model,Geneva。  new window
 
 
 
 
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