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題名:數位時代公共圖書館虛擬參考服務之發展
書刊名:臺北市立圖書館館訊
作者:吳美美 引用關係龐宇珺許鴻晢
作者(外文):Wu, Mei-meiPang, Yu-chunHsu, Hung-hsi
出版日期:2011
卷期:29:2
頁次:頁1-19
主題關鍵詞:虛擬參考服務平臺虛擬參考館員培訓虛擬參考服務評鑑指標Virtual reference service deskVirtual reference librarian trainingVirtual reference service evaluation indicators
原始連結:連回原系統網址new window
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隨著參考資料載體的電子化及網路普遍發展,提供虛擬參考服務似乎也 成為圖書館資訊服務的重要項目。目前圖書館提供遠距參考服務仍以非同步 線上參考服務為多,也有部分圖書館採用同步聊天室或現場錄影型態,但都 尚未普及。圖書館發展虛擬參考服務,可以考慮社區讀者的需求、參考資源 的種類和完備程度、館員的科技熟練程度、網路溝通技能,以及資訊傳播科 技系統設備的選擇和配合,尤其是虛擬參考服務規範的研擬和服務評鑑的進 行,也是影響虛擬參考服務能否成功的重要因素。本文敘述發展虛擬參考服 務的要項,以作為圖書館發展虛擬參考服務之參考。
Virtual reference service has become an important issue since internet and E-resources for reference tools are now profound developed. Nowadays, most libraries provide asynchronous online reference service while only few libraries support virtual reference service with the functions of chatting, co-browsing and or video-conferencing, etc. To prepare for a virtual reference service program, library is suggested to investigate the need of patrons of the community, equip and organize sufficient digital reference resources, train and prepare for the knowledge and skills for virtual reference librarians, choose the proper virtual reference systems, issue a virtual reference service guideline for the library patrons as well as for the librarians, and, finally design proper evaluation indicator for virtual reference service.
期刊論文
1.吳美美(200810)。朝向小眾化與專業化的虛擬參考服務。台灣圖書館管理季刊,4(4),9-23。  延伸查詢new window
2.吳美美、魏曉婷、許鴻晢(201010)。虛擬參考服務評鑑指標的三個面向。圖書館學與資訊科學,36(2),71-92。new window  延伸查詢new window
3.Yungrang Laura Cheng(2008)。Virtual Reference Services Introduction。Bulletin of the American Society for Information Science and Technology,34(2)。  new window
4.Lifeng Han and Anne Goulding(2003)。Information and Reference Services in the Digital Library。Information Services and Use,23,251-262。  new window
5.Lukasiewicz, Adrianna(2007)。Exploring the Role of Digital Academic Libraries Changing Student Needs Demand Innovative Service Approach。Library Review,56(9),821-827。  new window
6.Feili Tu(2007)。Knowledge and Skills Required to Provide Health Information-Related Virtual Reference Services: Evidence from a Survey。Journal of the Medical Library Association,95(4),458-461。  new window
7.Pnina Shachaf、Sarah M. Horowitz(2007)。Virtual Reference Service Evaluation: Adherence to RUSA Behavioral Guidelines and IFLA Digital Reference Guidelines。Library & Information Science Research,30(2),122-137。  new window
8.Pnina Shachaf、Shannon M. Oltmann、Sarah M. Horowitz(2008)。Service Equality in Virtual Reference。Journal of the American Society for Information Science and Technology,59(4),535-550。  new window
9.Lynn Silipigni Connaway、Marie L. Radford、Timothy J. Dickey(2008)。On the Trail of the Elusive Non-User: What Research in Virtual Reference Environments Reveals。Bulletin of the American Society for Information Science and Technology,34,25-28。  new window
10.Marie L Radford、M Kathleen Kern(2006)。A Multiple-case Study Investigation of the Discontinuation of Nine Chat Reference Services。Library & Information Science Research,28(4),521-547。  new window
11.Jeffrey Pomerantz(2008)。Evaluation of Online Reference Services。Bulletin of the American Society for Information Science and Technology,34(2),15-19。  new window
12.Dewdney, P.、Ross, C. S.(1994)。Flying a light aircraft: Reference service evaluation from a user's viewpoint。RQ,34(2),217-231。  new window
13.Yang, Z.、Jun, M.、Peterson, R. T.(2004)。Measuring Customer Perceived Online Service Quality: Scale Development and Managerial Implications。International Journal of Operations and Production Management,24(11),1149-1174。  new window
14.Taylor, Robert S.(1968)。Question-negotiation and information seeking in libraries。College and Research Libraries,29(3),178-194。  new window
15.Prensky, Marc(2001)。Digital Natives, Digital Immigrants。On the Horizon,9(5),1-6。  new window
研究報告
1.吳美美、龐宇珺(2011)。虛擬參考服務平台功能探究。臺北市:台灣師範大學圖書資訊研究所。new window  延伸查詢new window
2.吳美美(2011)。虛擬參考服務的問題類型研究 (計畫編號:NSC 98-2410-H-003-111)。臺北市:臺灣師範大學圖書資訊研究所。  延伸查詢new window
3.吳美美、許鴻晢(201103)。虛擬參考服務館員遠距線上同步培訓課程之實施與回饋 (計畫編號:NSC 98-2410-H-003-111)。new window  延伸查詢new window
4.吳美美(2002)。資訊檢索互動中的讀者和中介者發問行為研究(III/III) (計畫編號:NSC 89-2413-H-003-079)。臺北市:臺灣師範大學圖書資訊研究所。  延伸查詢new window
圖書
1.R. David Lankes、Charles R. McClure、Melissa Gross、Jeffrey Pomerantz(2002)。Implementing Digital Reference Services: Setting Standards and Making It Real。New York:Neal-Schuman Publishers。  new window
2.Janes, Joseph(2003)。Introduction to Reference Work in the Digital Age。New York:Neal-schuman。  new window
其他
1.(20100910)。International Telecommunications Union, ITU,http://www.itu.int/ITU-D/ict/statistics, 2010/09/10。  new window
2.Aardvark(20110926)。Aardvark,http://vark.com/home, 2011/09/26。  new window
3.Marianne Steadley(2006)。Digital Native or Digital Immigrant: Exploring Ways to Bridge the Generational Divide in the Library,http://www.cpcc.edu/cpcc/millennial/presentations-workshops/faculty-or-all-collegeworkshop/instructions, 2010/09/10。  new window
4.Question Point(20100929)。24 7 Coop FAQs - What Libraries Belong to the Cooperative(2010/09/29)。,http://wiki.questionpoint.org/w/page/13839418/24%207%20Coop%20FAQs。  new window
5.ALA RUSA(20100910)。Guidelines for Implementing and Maintaining Virtual Reference Services,http://www.ala.org/ala/mgrps/divs/rusa/resources/guidelines/index.cfm, 2010/09/10。  new window
6.IFLA(20100910)。Reference and Information Services Section,http://www.ifla.org/VII/s36/pubs/drg03.htm, 2010/09/10。  new window
 
 
 
 
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