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題名:Service Dimensions for Consumer Emotions
書刊名:工業工程學刊
作者:王韋堯 引用關係陳盈君
作者(外文):Wang, Regina W.Y.Chen, Ying-Chun
出版日期:2011
卷期:28:2
頁次:頁134-145
主題關鍵詞:色溫色相情緒衝動性購買慾望服務維度Color temperatureHueEmotionImpulse buying desireService dimension
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:5
  • 點閱點閱:19
This study proposes important factors in service dimensions for consumer emotions and conducts a survey by questionnaire. We present three findings. (1) The orders of the survey results in the percentage of sample number with ‘‘hue angle’’ of beverage packaging, emotions, and impulse buying desire all showing ‘‘analogous4contrasting4complementary.’’ (2) In the questionnaire survey of emotions and impulse buying desire, ‘‘medium color temperature,’’ yellow green/green ‘‘analogous,’’ and the combination of these best aroused positive valence and desire. (3) Positive emotion dimensions can better arouse consumers’ impulse buying desire compared with negative emotion dimensions. We hope the proposals for classifications of service dimensions for consumer emotions made in this article will make a contribution to both improving service quality and the research progress on consumer emotion-oriented design and service.
期刊論文
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