| 期刊論文1. | Carmon, Z.、Shantikumar, J. G.、Carmon, T. F.(1995)。A psychological perspective on service segmentation models: The significance of accounting for consumersâ perceptions of waiting and service。Management Science,41(11),1806-1815。 | 2. | Chau, Y.、Hu, P.(2002)。Examing a Model of information technology acceptance by individual professionals: An exploratory study。Journal of Management Information Systems,18(4),191-229。 | 3. | Chiu, Y. T. H.、Fang S. C.、Tseng C. C.(2010)。Early versus Potential Adopters: Exploring the Antecedents of Use Intention in the Context of Retail Service Innovations。International Journal of Retail and Distribution Management,38(6),443-459。 | 4. | Dabholkar, P.(1992)。Role of affect and need for interaction in on-site service encounters。Advances in Consumer Research,19,563-569。 | 5. | Han, S.、Mustonen, P.、Seppänen, M.、Kallio, M.(2006)。Physicians' acceptance of mobile communication technology: an exploratory study。International Journal of Mobile Communications,4(2),210-230。 | 6. | Heinonen, K.(2004)。Reconceptualizing customer perceived value: The value of time and place。Managing Service Quality: An International Journal,14(2/3),205-215。 | 7. | Keeling, K.、McGoldrick, P.、Macaulay, L.(2006)。Electronic kiosks in retail service delivery: Modeling customer acceptance。Journal of Marketing Channels,12(1),49-75。 | 8. | Kwasi, A. G.、Salam, A. F.(2004)。An extension of the technology acceptance model in an ERP implementation environment。Information and Management,41,731-745。 | 9. | Mack, N.、Woodsong, C.、MacQueen, K.、Guest, G.、Namey, E.(2005)。Qualitative Research Methods: A data collector’s field guide。 | 10. | Meng, F.、Xu, Y.(2012)。Tourism shopping behavior: planned, impulsive, or experiential。International Journal of Culture, Tourism and Hospitality Research,6(3),250-265。 | 11. | Meuter, M.、Bitner, M.、Ostrom, A.、Brown, S.(2005)。Choosing among alternative service delivery modes: An investigation of customer trial of self-service technology。Journal of Marketing,69,61-83。 | 12. | Muthitacharoen, A.、Gillenson, M. L.、Suwan, N.(2006)。Segmenting online customers to manage business resources; A study of the impacts of sales channel strategies on customer preferences。Information and Management,43,678-695。 | 13. | Rowley, J.、Slack, F.(2003)。Kiosk in retailing: The quiet revolution。International Journal of Retail and Distribution Management,31(6/7),329-337。 | 14. | Simon, F.、Usunier, J. C.(2007)。Cognitive, demographic, and situational determinants of service customer preference for personnel-in-contact over self-service technology。International Journal of Research in Marketing,24(2),163-173。 | 15. | Ward, S.、Robertson, T. S.(1973)。Consumer behavior research : Promise and prospects. Englewood Cliffs。 | 16. | Wu, I.、Wu, K.(2005)。A hybrid technology acceptance approach for exploring e-CRM adoption in organizations。Behaviour & Information Technology,24(4),303-316。 | 17. | Rust R. T.、Kannan P. K.(2003)。E-service: A new paradigm for business in the electronic environment。Communications of the ACM,46(6),36-42。 | 18. | Kaplan, Bonnie、Duchon, Dennis(1988)。Combining qualitative and quantitative methods in information systems research: A case study。MIS Quarterly,12(4),571-586。 | 19. | Wixom,H. B.、Todd, A. P.(2005)。A Theoretical Integration of Satisfaction and Technology Acceptance。Information System Research,16(1),85-102。 | 20. | Davis, F. D.(1993)。User acceptance of information technology: Systems characteristics, user perceptions and behavioral impacts。International Journal of Man-Machine Studies,38(3),475-487。 | 21. | Grewal, Dhruv、Baker, Julie、Levy, Michael、Voss, Glenn B.(2003)。The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores。Journal of Retailing,79(4),259-268。 | 22. | Chau, Patrick Y. K.(1996)。An Empirical Assessment of a Modified Technology Acceptance Model。Journal of Management Information Systems,13(2),185-204。 | 23. | Dabholkar, Pratibha A.(1996)。Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality。International Journal of Research in Marketing,13(1),29-51。 | 24. | Vrechopoulos, A. P.、O'Keefe, R. M.、Doukidis, G. I.、Siomkos, G. J.(2004)。Virtual store layout: an experimental comparison in the context of grocery retail。Journal of Retailing,80(1),13-22。 | 25. | Curran, J. M.、Meuter, M. L.(2005)。Self-service technology adoption: comparing three technologies。Journal of Services Marketing,19(2),103-113。 | 26. | Bagozzi, R. P.(2007)。The legacy of the technology acceptance model and a proposal for a paradigm shift。Journal of the Association for Information Systems,8(4),244-254。 | 27. | Koufaris, Marios(2002)。Applying the technology acceptance model and flow theory to online consumer behavior。Information Systems Research,13(2),205-223。 | 28. | Dabholkar, Pratibba A.、Bagozzi, Richard P.(2002)。An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors。Journal of the Academy of Marketing Science,30(3),184-201。 | 29. | Belk, Russell W.(1975)。Situational Variables and Consumer Behavior。Journal of Consumer Research,2(3),157-164。 | 30. | Hu, Paul J.、Chau, Patrick Y. K.、Sheng, Olivia R. Liu、Tam, Kar Yan(1999)。Examining the Technology Acceptance Model Using Physician Acceptance of Telemedicine Technology。Journal of Management Information Systems,16(2),91-112。 | 31. | Stokols, Daniel(1972)。On the Distinction between Density and Crowding: Some Implications for Future Research。Psychological Review,79(3),275-278。 | 32. | Pavlou, Paul A.(2003)。Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model。International Journal of Electronic Commerce,7(3),101-134。 | 33. | Davis, Fred D.、Bagozzi, Richard P.、Warshaw, Paul R.(1992)。Extrinsic and Intrinsic Motivation to Use Computers in the Workplace。Journal of Applied Social Psychology,22(14),1111-1132。 | 34. | Moore, Gary C.、Benbasat, Izak(1991)。Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation。Information Systems Research,2(3),192-222。 | 35. | Hui, Michael K.、Bateson, John E. G.(1991)。Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience。Journal of Consumer Research,18(2),174-184。 | 36. | Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing,56(2),57-71。 | 37. | Davis, Fred D.、Bagozzi, Richard P.、Warshaw, Paul R.(1989)。User acceptance of computer technology: A comparison of two theoretical models。Management Science,35(8),982-1003。 | 會議論文1. | Malhotra, Y.、Galletta, D. F.(1999)。Extending the Technology Acceptance Model to Account for Social Influence: Theoretical Bases and Empirical Validation。the 32nd Hawaii International Conference on System Sciences-1999。 | 圖書1. | Berg, B. L.(2001)。Qualitative research methods for the social sciences。MA:Prentice Hall。 | 2. | Hofer, K.、Wild, J.、Wührer, G.(2013)。Online Banking and its Acceptance in Emerging Markets: The Case of Bosnia and Herzegovina。Journal of International Marketing Strategy, Series (forthcoming。 | 3. | Zeithaml, V. A.、Bitner, M. J.(2003)。Services Marketing: Integrating Customer Focus across the Firm。New York, NY:McGraw-Hill Higher Education。 | 4. | Edmunds, H.(1999)。The focus group research handbook。Thousand Oaks, CA:Sage。 | 5. | Fishbein, M.、Ajzen, I.(1980)。Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research。Addison-Wesley。 | 6. | Creswell, John W.、Plano Clark, Vicki L.(2007)。Designing and conducting mixed methods research。Sage Publications。 | 7. | Rogers, Everett M.(1995)。Diffusion of innovation。New York:Free Press。 | |
| |