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題名:Explore Service Quality Dimensions at Traditional Restaurants in Vietnam: A Case in Ho Chi Minh City
書刊名:永續發展與管理策略
作者:Nguyen Thi Bich DaoShih, Kuang-heng
出版日期:2013
卷期:5:2
頁次:頁1-20
主題關鍵詞:Traditional restaurantService qualityBrand imageCustomer loyaltyCustomer satisfactionWord-of-mouthCustomer perceive value
原始連結:連回原系統網址new window
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  • 點閱點閱:70
期刊論文
1.Abdel, S. A.、Abdul, S. M. A.、Azzam, A. D.(2012)。Service quality and its impact on customer satisfaction tourist restaurants。Interdisciplinary Journal of Contemporary Research in Business,4(1),364-379。  new window
2.Hyun, S. S.、Kim, W. S.、Lee, M. J.(2011)。The impact of advertising on patrons' emotional responses, perceived value, and behavioral intentions in the chain restaurant industry: The moderating role of advertising-induced arousal。International Journal of Hospitality Management,30(3),689-700。  new window
3.Jung, H. S.、Yoon, H. H.(2011)。The effects of nonverbal communication of employees in the family restaurant upon customers emotional responses and customer satisfaction。International Journal of Hospitality Management,30(3),542-550。  new window
4.Kung, Y. N.、Jang, S. C. S.、Choi, S. K.(2011)。Customer complaints in restaurants: Do they differ by service stages and loyalty levels?。International Journal of Hospitality Management,30(3),495-502。  new window
5.Kim, J. Y.、Kim, H. J.、Woods, D.(2011)。Determinants of corporate cash-holding levels: An empirical examination of the restaurant industry。International Journal of Hospitality Management,30(3),568-574。  new window
6.Lin, I. Y.、Worthley, R.(2012)。Services cape moderation on personality traits, emotions, satisfaction, and behaviors。International Journal of Hospitality Management,31(1),31-42。  new window
7.Mosahab, R.、Mahamad, O.、Ramayah, T.(2010)。Service quality, customer satisfaction and loyalty: A test of mediation。International Business Research,3(4),321-344。  new window
8.Ranaweera, C.、Prabhu, J.(2003)。The relative importance of customer satisfaction and trust as determinants of customer retention and positive word of mouth。Journal of Measurement and Analysis for Marketing,12(1),82。  new window
9.Shaikh, U. A.(2009)。Impact of service quality on customer satisfaction: Evidence from the restaurant industry in Pakistan。The Business Review, Cambridge,13(2),178-185。  new window
10.Sheridan, M.(2003)。Colleges/universities。Restaurants & Institutions,113(21),51。  new window
11.Shih, K. H.(2008)。Assessing service quality enhancement factors to the gaming cruise tourism。Journal of Accounting, Finance & Management Strategy,4(2),13-29。  new window
12.Sulek, J. M.、Hensley, R. L.(2004)。The relative importance of food, atmosphere, and fairness of wait。Cornell Hotel and Restaurant Administration Quarterly,45(3),235-247。  new window
13.Tepeci, M.(1999)。Increasing brand loyalty in hospitality industry。Journal of Contemporary Hospitality Management,11(5),223-230。  new window
14.Wong, I. A.、Fong, V. H.(2012)。Development and validation of the casino service quality scale: CASERV。International Journal of Hospitality Management,31(1),209-217。  new window
15.Fonseca, Jaime R. S.(2009)。Customer satisfaction study via a latent segment model。Journal of Retailing and Consumer Services,16(5),352-359。  new window
16.Nield, K.、Kozak, M.、LeGrays, G.(2000)。The role of food service in tourist satisfaction。International Journal of Hospitality Management,19(4),375-384。  new window
17.Yüksel, A.、Yüksel, F.(2002)。Measurement of tourist satisfaction with restaurant services: A segment-based approach。Journal of Vacation Marketing,9(1),52-68。  new window
18.Han, Heesup、Kim, W.、Hyun, S. S.(2011)。Switching intention model development: Role of service performances, customer satisfaction, and switching barriers in the hotel industry。International Journal of Hospitality Management,30(3),619-629。  new window
19.Kwun, D. J. W.(2011)。Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude: A gender-difference approach。International Journal of Hospitality Management,30(2),252-261。  new window
20.Babin, Barry J.、Lee, Yong-Ki、Kim, Eun-Ju、Griffin, Mitch(2005)。Modeling consumer satisfaction and word-of-mouth: restaurant patronage in Korea。Journal of Services Marketing,19(3),133-139。  new window
21.Herr, Paul M.、Kardes, Frank R.、Kim, Jaewoo John(1991)。Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective。Journal of Consumer Research,17(4),454-462。  new window
學位論文
1.Arisara, S.(1995)。A comparative study of the service quality of casual dining restaurants in Phuket: Perspective of Thai and international customers(碩士論文)。Jacksonville State University,Jacksonville, Alabama。  new window
2.Rasha, A. E.(1993)。A study of customer loyalty and the image of the fine dining restaurant(碩士論文)。Helwan University,Cairo, Egypt。  new window
3.Shaw, J. C.(2010)。Analysis of online Word-of-Mouth is satisfaction for National Parks(學士論文)。National Taitung University,Taitung, Taiwan。  new window
4.Shahrim, M.、Karim, A.(2008)。Tourist’s image, satisfaction and behavioral intention of Malaysian food: A preliminary study of culinary tourism destination in Malaysia(學士論文)。University Putra Malaysia。  new window
 
 
 
 
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