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來源文獻資料
外文摘要
引文資料
題名:
澳門公務員的工作壓力,支持及工作滿意程度的關係
書刊名:
行政:澳門公共行政雜誌
作者:
馮潔心
/
黃業堅
/
高紅
作者(外文):
Fong, Kit Sam
/
Wong, Ip Kin
/
Gao, Jennifer Hong
出版日期:
2014
卷期:
27:1=103
頁次:
頁45-57+165-180+232-233
主題關鍵詞:
澳門
;
公務員
;
工作壓力
原始連結:
連回原系統網址
相關次數:
被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
排除自我引用:0
共同引用:0
點閱:8
This paper studies the impact of social support from peers, supervisors, and the organization on job stress and job satisfaction. According to the previous studies, they have already offered evidence that stress can affect both physical and emotional responses, and social support would have some impact on job stress and job satisfaction. However, most of the studies focused on private sector companies, and it is rare to find a study focused on Macau. This paper has used governmental departments in Macau as a focus to test whether there is an impact of social support from peers, supervisors, and the organization on job stress and job satisfaction. The total sample of 100 respondents from 9 governmental departments in Macao was used to test which type of social support (from peers, supervisors, organization) would have the negative impact upon job stress, meanwhile, the current study would also test which type of social support (from peers, supervisors, organization) would also have the positive impact upon job satisfaction. The results indicated that social support from supervisors had a negatively influence to job stress; and social support from peers and organizations had a significant positive explanatory effect for job satisfaction. These results are consistent with some existing studies. In addition, the results of this study also identify a number of managerial implications, such as providing some information to Macau governmental departments on how to better arrange and allocate time and support for employees.
以文找文
期刊論文
1.
Malinauskas, Romualdas(2010)。The associations among social support, stress, and life satisfaction as perceived by injured college athletes。Social Behavior and Personality: An International Journal,38(6),741-752。
2.
Harris, J. I.、Winskowski, A. M.、Engdahl, B. E.(2007)。Types of Workplace Social Support in the Prediction of Job Satisfaction。The Career Development Quarterly,56(2),150-156。
3.
Ellickson, Mark C.、Logsdon, Kay(2002)。Determinants of job satisfaction of municipal government employees。Public Personnel Management,31(3),343-358。
4.
Baruch-Feldman, Caren(2002)。Sources of Social Support and Burnout, Job Satisfaction, and Productivity。Journal of Occupational Health Psychology,7(1),84-93。
5.
Bogg, Janet、Cooper, Cary(1995)。Job Satisfaction, Mental Health, and Occupational Stress Among Senior Civil Servants。Human Relations,48(3),327-341。
6.
Wadsworth, Lori L.、Owens, Bradley P.(2007)。The Effects of Social Support on Work-Family Enhancement and Work-Family。Public Administration Review。
7.
Brought, P.(2004)。Predicting Police Job Satisfaction and Turnover Intentions: The role of social support and police organizational variables。New Zealand Journal of Psychology,33(1),8-16。
8.
Chen, M. J.、Conrad, C.(2008)。Job stress, burnout and substance use among urban transit operators: The potential mediating role of coping behavior。Work & Stress,22(4),327-340。
9.
Dogtrot, A. M. B.(1994)。Forward and backward Word translation by bilinguals。Journal of Memory and Language,33,600-629。
10.
Dolcos, Sanda. M.(2009)。Workplace Social Resources, and Work-Family Conflict: The Tale of Two Sectors。International Journal of Stress Management,16(4),291-311。
11.
Kirmeyer, S. L.(1987)。Social Support: Its relationship to observed communication with peer and superiors。Academy of Management Journal,30(1),138-151。
12.
Landsbergis, Paul A.(1995)。Evaluation of an occupational stress intervention in a public agency。Journal of Organizational Behavior,16,29-48。
13.
Lin, C. H.(2009)。Exploring Facets of a Social Network to explicate the status of Social Support and its effects on Stress。Social Behavior and Personality,701-710。
14.
Noblet, Andrew J.(2008)。Integrating Job Stess and Social Exchange Theories to Predict Employee Strain in Reformed , 2009, Public Sector Contexts。Journal of Public Administration Research and Theory,19(3),555-578。
15.
Rousseau, Vincent、Aubé, Caroline(2010)。Social Support at Work and Affective Commitment to the Organization: the Moderating Effect of Job Resource Adequacy and Ambient Conditions。The Journal of Social Psychology,150(4),321-340。
16.
Seers, A.(1983)。The Interaction of Job Stress and Social Support: A Strong Inference Investigation。Academy of Management Journal,26(2),273-284。
17.
Singh, A. K.(2001)。Social Support as a Moderator of the Relationship Between Poverty and Coping Behaviors。The Journal of Social Psychology,533-541。
18.
Sundin, L.、Hochwalder, J.、Billet, C.、Lispers, J.(2006)。The relationship between different work-related sources of social support and burnout among registered and assistant nurses in Sweden: A questionnaire survey。International Journal Nursing Studies,43(5),758-769。
19.
Wang, Jia(2010)。An exploratory factor analysis of workplace learning, job satisfaction, and organizational commitment in small to midsize enterprises in Taiwan。Human Resource Development International,13(2),147-163。
20.
Wilk, Stephanie L.(2005)。Display Rule "Regulators": The Relationship Between Supervisor and Worker Emotional Exhaustion。Journal of Applied Psychology,90(5),917-927。
21.
Wright, J.(2007)。Stress in the workplace: A coaching approach Work。IOS Press,28,279-284。
22.
Hauck, E. L.、Snyder, L. A.、Cox, L. E.(2008)。Workload variability and social support: Effects on stress and performance。Current Psychology,27(2),112-125。
23.
Neal, L. J.、Nealson, D. L.、Simmons, B. L.(2001)。A comparison of the positive and negative work attitudes of home health care and hospital nurses。Health Care Management Review,26(3),63-74。
24.
Searle, B. J.、Bright, J. E. H.、Brochner, S.(1999)。Testing the 3-Factor Model of Occupational Stress: The Impact of Demands, Control and Social Support on a Mail Sorting Task。Work & Stress,13(3),268-279。
圖書
1.
King, Gary、Keohane, Robert O.、Verba, Sidney(1994)。Designing Social Inquiry: Scientific inference in Qualitative Research。Princeton University Press。
其他
1.
(2008)。Journal Va Kio,http://www.jornalvakio.com/index.phptn=viewer&ncid=1&nid=139516&dt=20081218%E2%8C%A9=tw, 2008/12/18。
圖書論文
1.
Beer, T. A.、Gerber, S.(2009)。When stress is less (harmful)。Handbook of managerial behavior and occupational health psychology。
2.
McGrath, J. E.(1976)。Stress and behavior in organizations。Handbook of Industrial and Organizational Psychology。Chicago:Rand McNally College Publishing。
3.
Cohen, S.、Mckay, G.(1984)。Social support, stress and the buffering hypothesis: A theoretical analysis。Handbook of psychology and health。Hillsdale, NJ:Chicago:Erlbaum:Rand McNally College Publishing。
4.
Locke, E. A.(1976)。The Nature and Causes of Job Satisfaction。Handbook of industrial and organizational psychology。Chicago, IL:Rand McNally Press。
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