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引文資料
題名:
某區域教學醫院醫師使用行動醫療之滿意度研究--應用重要性與滿意分析法
書刊名:
醫療資訊雜誌
作者:
何政勳
/
溫信財
/
高嘉徽
/
蔡若婷
作者(外文):
Ho, Cheng-hsun
/
Wen, Hsyien-chia
/
Kao, Chia-hui
/
Tsai, Jo-ting
出版日期:
2015
卷期:
24:2
頁次:
頁1-10
主題關鍵詞:
行動醫療
;
醫師
;
滿意
;
重要性與滿意度分析法
;
Mobile health
;
mHealth
;
Physician
;
Satisfaction
;
Importance-satisfaction analysis
;
ISA
原始連結:
連回原系統網址
相關次數:
被引用次數:期刊(
1
) 博士論文(0) 專書(0) 專書論文(0)
排除自我引用:
1
共同引用:0
點閱:20
近年來因PDA、平板電腦等行動裝置的出現,發展出醫師攜帶平板電腦或智慧型手機作為巡房的輔助設備,藉此可隨時連線查閱病人的臨床資訊及向病人解說病情,不但縮短醫病間的距離,也可及時掌握病人病況,提升醫療品質及病人安全。本研究以結構式問卷進行全院臨床醫師對行動醫療(mHealth)的重要性-滿意度調查,共發放120份問卷,回收87份問卷,有效問卷75份,有效回收率為63%。本研究使用重要性-滿意度分析法(Importance SatisfactionAnalysis, IPA)發現,臨床醫師對mHealth的「iDO Viewer」、「TPR紀錄」、「臨床工作站Examine」等功能感覺重要並且滿意,是醫院應予以繼續保持的項目;但「就診紀錄查詢」及「UniReport報告查詢」則是醫師使用mHealth後,認為重要且不滿意的項目。本研究證實在mHealth提供服服務中,醫院醫師最重視的是臨床資訊功能,如檢驗數據、影像檢查等臨床資訊查詢,故建議醫院應以就診紀錄及檢查報告(UniReport)查詢列為優先改善重點,以滿足醫院醫師對病人即時性臨床資訊的需要。
以文找文
Currently, emerging mobile devices like PDA or tablet encourage physicians to use them as auxiliary equipment to check and explain patients' conditions by the access of mobile health (mHealth) services during their ward rounds. Thus, mobile devices not only shorten the information gap between physicians and patients, but also help physicians promptly grasp over patient's real-time condition to improve medical quality and patient safety. In this study, structured questionnaire was used to survey about the degree of importance and satisfaction of physicians on the mobile health. We distributed 120 questionnaires, 87 responded and 75 were valid. The valid response rate is 63 %. With method of Importance Performance Analysis (IPA), we found that 「iDO Viewer」, 「Temperature-pulse-respiratory sheet 」,「Clinical Examine」fall on quadrant Ⅰ, means these services were both important and satisfied for physicians which hospital should continue to maintain. On the other hand,「Treatment history」 and 「UniReport」fall on quadrant Ⅳ were important but unsatisfied for physicians which hospital should strengthen to improve. This study proved that clinical information such as laboratory data, image reports are most needful for physicians to get for patient care. Thus, we suggest that「Treatment history」 and 「UniReport」should be prioritized to improve for fitting physicians' instant mHealth requests.
以文找文
期刊論文
1.
O'Sullivan, D.(1991)。DSM High-performance Fiber Attracts Growing Interest。Chemical & Engineering News,69(12),20-23。
2.
Hollenhorst, S.(1994)。Book Reviews--Culture, Conflict, and Communication in the Wildland-Urban Interface。Journal of Leisure Research,26,304-312。
3.
Mohammad, A. U.(2004)。Headheld computers。BMJ,328,1181-1184。
4.
Ho, C. H.、Wen, H. C.、Chu, C. M.、Wu, Y. S.、Wang, J. L.(2014)。Importance-Satisfaction Analysis for Primary Care Physicians' Perspective on EHRs in Taiwan。International Journal of Environmental Research and Public Health,11,6037-6051。
5.
Cunningham, M.、Gaeth, G.(1989)。Using Importance-Performance Analysis to Assess Parents' Decisions to Seek Care in a Dental School Clinic。Journal of Dental Education,53(10),584-596。
6.
Alexitch, L.、Kobussen, F.、Stookey, S.(2004)。High School Students' Decision To Pursue University: What Do Guidance Counselors and Teachers Tell Them?。Guidance and Counseling,19(4),142-152。
7.
Kitcharoen, K.(2004)。The importance-performance analysis of service quality in administrative departments of private universities in Thailand。ABAC Journal,24(3),20-46。
8.
Kim, J.、Lee, J.、Han, K.、Lee, M.(2002)。Business as buildings: metrics for the architectural quality of internet businesses。Information Systems Research,13(3),239-254。
9.
Deng, X.、Doll, W. J.、Al-Gahtani, S. S.、Larsen, T. J.、Pearson, J. M.、Raghunathan, T. S.(2008)。A cross-cultural analysis of the end-user computing satisfaction instrument: A multi-group invariance analysis。Information and Management,45(4),211-220。
10.
Hawes, J. M.、Rao, C. P.(1985)。Using importance-performance analysis to develop health care marketing strategies。Journal of Health Care Marketing,5(4),19-25。
11.
Go, F.、Zhang, W.(1997)。Apply importance performance analysis to Beijing as an international meeting destination。Journal of Travel Research,35(4),42-49。
12.
Sethna, Beheruz N.(1982)。Extensions and Testing of Importance-performance Analysis。Business Economic,17(4),28-31。
13.
Yang, C. C.(2003)。Establishment and applications of the integrated model of service quality measurement?。Managing Service Quality: An International Journal,13(4),310-324。
14.
Dolinsky, Arthur L.(1991)。Considering the competition in strategy development: an extension of importance-performance analysis。Journal of Health Care Marketing,11(1),31-36。
15.
Sampson, S. E.、Showalter, M. J.(1999)。The performance-importance response function: observations and implications。The Service Industries Journal,19(3),1-25。
16.
Palmer, Jonathan W.(2002)。Web Site Usability, Design, and Performance Metrics。Information Systems Research,13(2),151-168。
17.
Gelderman, Maarten(19980805)。The relation between user satisfaction, usage of information systems and performance。Information & Management,34(1),11-18。
18.
Martilla, John A.、James, John C.(1977)。Importance-performance analysis。Journal of Marketing,41(1),77-79。
會議論文
1.
Silva, F.、Fernandes, Paula(2010)。Using Importance-Performance Analysis in Evaluating Institutions of Higher Education: A Case Study。ICEMT 2010 International Conference on Education and Management Technology。IEEE。121-123。
其他
1.
楊尚文(2013)。智慧型行動裝置在臨床醫電發展現況與影響分析,http://www.nspark.org.tw/webfiles/files/MIC_0615_3.pdf。
延伸查詢
2.
Mark, W. F.(2014)。Factors Affecting Physician Professional Satisfaction and Their Implications for Patient Care, Health Systems, and Health Policy,http://www.rand.org。
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