There is a growing trend to combine ICT technology and health information management systems for the benefit of health care targeted at the elderly. The effectiveness of a smart technology care service system depends not only on the functionality of the system provided, but also on how well the needs of both service providers and users are met in the service delivery process. In this project, research teams from Taiwan’s Nan-Kai University and Mainland China’s Peking University will work together to research a smart health service system for the elderly. The main goal of both teams is to verify that such a smart system can work well and help elderly people preserve their quality of life. Another objective is to provide theoretical and applied research evidence to support the realization of a long-term elder care policy. We proposed to put the research topics forward to “Enhance the smart technology elder care service system performance from the service provider’s perspective”. The Mainland China research team will use the user perspective to explore issues related to the realization of a smart elder care system. The project will span three years and will employ Service Experience Engineering (SEE) and Kansei Engineering (KE) methodologies to explore the effectiveness of a smart elder care system in three settings: home, community, and institution. We plan to explore the following: (1) To understand the interactive relation between function and Kansei when the smart service is processed at different age and health portraits; (2) Using the existing smart service system to verify the effectiveness of SEE and KE; (3) Develop the S.O.P. for the smart technology service process. Three typical smart care systems will be tested for effectiveness after reviewing domestic or foreign literature and expert interviews in the first year. An innovative long-term care information management system with i-smart platform will be provided in the third year.