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題名:Service Dissatisfaction Detection and Service Recovery Analysis Using a Logistic Regression Model: An Empirical Study of Health Management motion sport game
書刊名:工業工程學刊
作者:Chang, Yi-jieHuang, Po-hsinChiu, Ming-chuan
出版日期:2014
卷期:31:8
頁次:頁504-512
主題關鍵詞:Service recoveryLogistic regressionKinectRatings of perceived exertion
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:1
  • 點閱點閱:3
期刊論文
1.Seawright, K. K.、DeTienne, K. B.、Bemhisel, M. P.、Larson, C. L. H.(2008)。An empirical examination of service recovery design。Marketing Intelligence & Planning,26(3),253-274。  new window
2.Lee, G.、O'Leary, J. T.、Lee, S. H.、Morrison, A.(2002)。Comparison and Contrast of Push and Pull Motiveal Effects on Trip Behavior: An Application of a Multinomial Logistic Regression Model。Tourism Analysis,7(2),89-104。  new window
3.Cole, C. R.、Blackstone, E. H.、Pashkow, F. J.、Snader, C. E.、Lauer, M. S.(1999)。Heart-rate recovery immediately after exercise as a predictor of mortality。New England Journal of Medicine,341(18),1351-1357。  new window
4.Bhandari, M. S.、Tsarenko, Y.、Polonsky, M. J.(2007)。A proposed multi-dimensional approach to evaluating service recovery。Journal of Services Marketing,21(3),174-185。  new window
5.Pearce, J.、Ferrier, S.(2000)。Evaluating the predictive performance of habitat models developed using logistic regression。Ecological Modelling,133,225-245。  new window
6.Chang, Yao-Jen、Chen, Shu-Fang、Huang, Jun-Da(2011)。A Kinect-based system for physical rehabilitation: A pilot study for young adults with motor disabilities。Research in Developmental Disabilities,32(6),2566-2570。  new window
7.Bagley, S. C.、White, H.、Golomb, B. A.(2001)。Logistic regression in the medical literature: Standards for use and reporting, with particular attention to one medical domain。Journal of Clinical Epidemiology,54(10),979-985。  new window
8.Basu, K.、Maertens, A.(2007)。The pattern and causes of economic growth in India。Oxford Review of Economic Policy,23,143-167。  new window
9.Dreiseitl, S.、Ohno-Machado, L.(2002)。Logistic regression and artificial neural network classification models: A methodology review。Journal of Biomedical Informatics,35,352-359。  new window
10.Etzel-Wise, D.、Mears, B.(2004)。Adapted physical education and therapeutic recreation in schools。Intervention in School and Clinic,39,223-232。  new window
11.Hosmer, D. W.、Lemesbow, S.(1980)。Goodness of fit tests for the multiple logistic regression model。Communications in Statistics: Theory and Methods,9(10),1043-1069。  new window
12.Kiernan, G.、Gormley, M.、MacLachlan, M.(2004)。Outcomes associated with participation in a therapeutic recreation camping programme for children from 15 European countries: Data from the 'Barretstown Studies'。Social Science and Medicine,59,903-913。  new window
13.Kim, K.、Cho, H.、Jeong, I.、Park, J.、Park, Y.、Kim, C.、Kim, T.(2010)。Service quality analysis and improvement: Development of a systematic framework。International Journal of Industrial Engineering: Theory Applications and Practice,13,177-187。  new window
14.Krishna, A.、Dangayach, G. S.、Jain, R.(2011)。Service recovery: Literature review and research issues。Journal of Service Science Research,3,71-121。  new window
15.Miyai, N.、Arita, M.、Miyashita, K.、Morioka, I.、Shiraishi, T.、Nishio, I.(2002)。Blood pressure response to heart tate during exercise test and risk of future hypertension。Hypertension,39,761-766。  new window
16.Özkan, C.、Akman, G.、Özcan, B.(2010)。Effecting factors of fustomer satisfaction。International Journal of Industrial Engineering: Theory Applications and Practice,17,287-299。  new window
17.Pescatello, L. S.、Fargo, A. E.、Leach, C. N. Jr.、Scherzer, H. H.(1991)。Short-term effect of dynamic exercise on arterial blood pressure。Circulation,83(5),1557-1561。  new window
18.Sentas, P.、Angelis, Lefteris(2006)。Categorical missing data imputation for software cost estimation by multinomial logistic regression。Journal of Systems and Software,79(3),404-414。  new window
19.Smith, J.、Fox, G.、Ramirez, E.(2010)。An integrated perspective of service recovery: A sociotechnical systems approach。Journal of Service Research,13,439-452。  new window
20.Tao, C.、Chen, S.、Hsieh, C.(2009)。Assessing product satisfaction performance using 6-sigma methodology and S/N ratio approach-the case of PDA。International Journal of Industrial Engineering: Theory Applications and Practice,16,51-60。  new window
21.Yan, Jihong、Lee, Jay(20050100)。Introduction of Watchdog Prognostics Agent and Its Application to Elevator Hoistway Performance Assessment。工業工程學刊,22(1),56-63。new window  new window
22.Bowen, D. E.、Johnston, R.(1999)。Internal service recovery: Developing a new construct。International Journal of Service Industry Management,10(2),118-131。  new window
23.Kurata, H.、Nam, S. H.(2010)。After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both?。International Journal of Production Economics,127(1),136-146。  new window
24.Mann, H. B.、Whitney, D. R.(1947)。On a test of whether one of two random variables is stochastically larger than the other。The Annals of Mathematical Statistics,18(1),50-60。  new window
25.Sparks, B. A.、McColl-Kennedy, J. R.(2001)。Justice strategy options of increased customer satisfaction in a service recovery setting。Journal of Business Research,54(3),209-218。  new window
26.Zemke, R.、Bell, C.(1990)。Service recovery: Doing it right in second time。Training,27(6),42-48。  new window
27.Nagelkerke, N. J. D.(1991)。A Note on a General Definition of the Coefficient of Determination。Biometrika,78(3),691-692。  new window
28.Grönroos, Christian A.(1984)。A Service Quality Model and its Marketing Implications。European Journal of Marketing,18(4),36-44。  new window
29.Danaher, P. J.、Mattsson, J.(1994)。Customer satisfaction during the service delivery process。European Journal of Marketing,28(5),5-16。  new window
30.Andreassen, Tor Wallin(2000)。Antecedents to Satisfaction with Service Recovery。European Journal of Marketing,34(1/2),156-175。  new window
31.Reichheld, Frederick F.、Sasser, W. Earl Jr.(1990)。Zero Defections: Quality Comes to Services。Harvard Business Review,68(5),105-111。  new window
32.Chen, Ying-jen、Lin, Tzu-hsiang、Chang, Kuo-hao、Chien, Chen-fu(20131200)。Feature Extraction for Defect Classification and Yield Enhancement in Color Filter and Micro-Lens Manufacturing: An Empirical Study。工業工程學刊,30(8),510-517。new window  new window
33.Heffernan, K. S.、Fahs, C. A.、Shinsako, K. K.、Jae, S. Y.、Fernhall, B.(2007)。Heart rate recovery and heart rate complexity following resistance exercise training and detraining in young men。American Journal of Physical Heart and Circulatory Physiology,293,3180-3186。  new window
34.Borg, G.、Hassmén, P.、Lagerström, M.(1987)。Perceived exertion related to heart rate and blood lactate during arm and leg exercise。European Journal of Applied Physiology and Occupational Physiology,56(6),679-685。  new window
圖書
1.Reichheld, Frederick F.、Teal, Thomas(1996)。The Loyalty Effect: The Hidden Force behind Growth Profits, and Lasting Value。Boston:Harvard Business School Press。  new window
2.Heskett, James L.、Sasser, W. Earl Jr.、Schlesinger, Leonaed A.(1997)。The Service Profit Chain。New York:Free Press。  new window
3.Borg, G.(1998)。Borg's Perceived Exertion and Pains Scales。Champaign, IL:Human Kinetics。  new window
其他
1.Ganesan, S. and Anthony, L.(2012)。Using the kinect to encourage older adults to exercise: A prototype,Austin, TX:ACM。  new window
2.Sport administration, ministry of education of the R.O.C.,http://www.fitness.org.tw/direct02.php, 。  new window
圖書論文
1.McCollough, M.、Bharadwaj, S.(1992)。The recovery paradox: An examination of customer satisfaction in relation to disconfirmation, service quality, and attribution based theories。Marketing Theory and Applications。Chicago, IL:American Marketing Association。  new window
2.McFadden, Daniel L.(1974)。Conditional Logit Analysis of Qualitative Choice Behavior。Frontiers in Econometrics。Academic Press。  new window
 
 
 
 
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