| 期刊論文1. | Seawright, K. K.、DeTienne, K. B.、Bemhisel, M. P.、Larson, C. L. H.(2008)。An empirical examination of service recovery design。Marketing Intelligence & Planning,26(3),253-274。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Lee, G.、O'Leary, J. T.、Lee, S. H.、Morrison, A.(2002)。Comparison and Contrast of Push and Pull Motiveal Effects on Trip Behavior: An Application of a Multinomial Logistic Regression Model。Tourism Analysis,7(2),89-104。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Cole, C. R.、Blackstone, E. H.、Pashkow, F. J.、Snader, C. E.、Lauer, M. S.(1999)。Heart-rate recovery immediately after exercise as a predictor of mortality。New England Journal of Medicine,341(18),1351-1357。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Bhandari, M. S.、Tsarenko, Y.、Polonsky, M. J.(2007)。A proposed multi-dimensional approach to evaluating service recovery。Journal of Services Marketing,21(3),174-185。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Pearce, J.、Ferrier, S.(2000)。Evaluating the predictive performance of habitat models developed using logistic regression。Ecological Modelling,133,225-245。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Chang, Yao-Jen、Chen, Shu-Fang、Huang, Jun-Da(2011)。A Kinect-based system for physical rehabilitation: A pilot study for young adults with motor disabilities。Research in Developmental Disabilities,32(6),2566-2570。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Bagley, S. C.、White, H.、Golomb, B. A.(2001)。Logistic regression in the medical literature: Standards for use and reporting, with particular attention to one medical domain。Journal of Clinical Epidemiology,54(10),979-985。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 8. | Basu, K.、Maertens, A.(2007)。The pattern and causes of economic growth in India。Oxford Review of Economic Policy,23,143-167。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 9. | Dreiseitl, S.、Ohno-Machado, L.(2002)。Logistic regression and artificial neural network classification models: A methodology review。Journal of Biomedical Informatics,35,352-359。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 10. | Etzel-Wise, D.、Mears, B.(2004)。Adapted physical education and therapeutic recreation in schools。Intervention in School and Clinic,39,223-232。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 11. | Hosmer, D. W.、Lemesbow, S.(1980)。Goodness of fit tests for the multiple logistic regression model。Communications in Statistics: Theory and Methods,9(10),1043-1069。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 12. | Kiernan, G.、Gormley, M.、MacLachlan, M.(2004)。Outcomes associated with participation in a therapeutic recreation camping programme for children from 15 European countries: Data from the 'Barretstown Studies'。Social Science and Medicine,59,903-913。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 13. | Kim, K.、Cho, H.、Jeong, I.、Park, J.、Park, Y.、Kim, C.、Kim, T.(2010)。Service quality analysis and improvement: Development of a systematic framework。International Journal of Industrial Engineering: Theory Applications and Practice,13,177-187。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 14. | Krishna, A.、Dangayach, G. S.、Jain, R.(2011)。Service recovery: Literature review and research issues。Journal of Service Science Research,3,71-121。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 15. | Miyai, N.、Arita, M.、Miyashita, K.、Morioka, I.、Shiraishi, T.、Nishio, I.(2002)。Blood pressure response to heart tate during exercise test and risk of future hypertension。Hypertension,39,761-766。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 16. | Özkan, C.、Akman, G.、Özcan, B.(2010)。Effecting factors of fustomer satisfaction。International Journal of Industrial Engineering: Theory Applications and Practice,17,287-299。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 17. | Pescatello, L. S.、Fargo, A. E.、Leach, C. N. Jr.、Scherzer, H. H.(1991)。Short-term effect of dynamic exercise on arterial blood pressure。Circulation,83(5),1557-1561。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 18. | Sentas, P.、Angelis, Lefteris(2006)。Categorical missing data imputation for software cost estimation by multinomial logistic regression。Journal of Systems and Software,79(3),404-414。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 19. | Smith, J.、Fox, G.、Ramirez, E.(2010)。An integrated perspective of service recovery: A sociotechnical systems approach。Journal of Service Research,13,439-452。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 20. | Tao, C.、Chen, S.、Hsieh, C.(2009)。Assessing product satisfaction performance using 6-sigma methodology and S/N ratio approach-the case of PDA。International Journal of Industrial Engineering: Theory Applications and Practice,16,51-60。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 21. | Yan, Jihong、Lee, Jay(20050100)。Introduction of Watchdog Prognostics Agent and Its Application to Elevator Hoistway Performance Assessment。工業工程學刊,22(1),56-63。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 22. | Bowen, D. E.、Johnston, R.(1999)。Internal service recovery: Developing a new construct。International Journal of Service Industry Management,10(2),118-131。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 23. | Kurata, H.、Nam, S. H.(2010)。After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both?。International Journal of Production Economics,127(1),136-146。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 24. | Mann, H. B.、Whitney, D. R.(1947)。On a test of whether one of two random variables is stochastically larger than the other。The Annals of Mathematical Statistics,18(1),50-60。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 25. | Sparks, B. A.、McColl-Kennedy, J. R.(2001)。Justice strategy options of increased customer satisfaction in a service recovery setting。Journal of Business Research,54(3),209-218。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 26. | Zemke, R.、Bell, C.(1990)。Service recovery: Doing it right in second time。Training,27(6),42-48。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 27. | Nagelkerke, N. J. D.(1991)。A Note on a General Definition of the Coefficient of Determination。Biometrika,78(3),691-692。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 28. | Grönroos, Christian A.(1984)。A Service Quality Model and its Marketing Implications。European Journal of Marketing,18(4),36-44。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 29. | Danaher, P. J.、Mattsson, J.(1994)。Customer satisfaction during the service delivery process。European Journal of Marketing,28(5),5-16。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 30. | Andreassen, Tor Wallin(2000)。Antecedents to Satisfaction with Service Recovery。European Journal of Marketing,34(1/2),156-175。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 31. | Reichheld, Frederick F.、Sasser, W. Earl Jr.(1990)。Zero Defections: Quality Comes to Services。Harvard Business Review,68(5),105-111。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 32. | Chen, Ying-jen、Lin, Tzu-hsiang、Chang, Kuo-hao、Chien, Chen-fu(20131200)。Feature Extraction for Defect Classification and Yield Enhancement in Color Filter and Micro-Lens Manufacturing: An Empirical Study。工業工程學刊,30(8),510-517。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 33. | Heffernan, K. S.、Fahs, C. A.、Shinsako, K. K.、Jae, S. Y.、Fernhall, B.(2007)。Heart rate recovery and heart rate complexity following resistance exercise training and detraining in young men。American Journal of Physical Heart and Circulatory Physiology,293,3180-3186。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 34. | Borg, G.、Hassmén, P.、Lagerström, M.(1987)。Perceived exertion related to heart rate and blood lactate during arm and leg exercise。European Journal of Applied Physiology and Occupational Physiology,56(6),679-685。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 圖書1. | Reichheld, Frederick F.、Teal, Thomas(1996)。The Loyalty Effect: The Hidden Force behind Growth Profits, and Lasting Value。Boston:Harvard Business School Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Heskett, James L.、Sasser, W. Earl Jr.、Schlesinger, Leonaed A.(1997)。The Service Profit Chain。New York:Free Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Borg, G.(1998)。Borg's Perceived Exertion and Pains Scales。Champaign, IL:Human Kinetics。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 其他1. | Ganesan, S. and Anthony, L.(2012)。Using the kinect to encourage older adults to exercise: A prototype,Austin, TX:ACM。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Sport administration, ministry of education of the R.O.C.,http://www.fitness.org.tw/direct02.php, 。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 圖書論文1. | McCollough, M.、Bharadwaj, S.(1992)。The recovery paradox: An examination of customer satisfaction in relation to disconfirmation, service quality, and attribution based theories。Marketing Theory and Applications。Chicago, IL:American Marketing Association。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | McFadden, Daniel L.(1974)。Conditional Logit Analysis of Qualitative Choice Behavior。Frontiers in Econometrics。Academic Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | |
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