休閒遊憩為植物園提供之功能之一，了解遊客對植物園滿意狀況為管理單位之重要課題，其中接獲民眾的反映意見，以硬體設施的抱怨最為常見。本研究主要目的在調查及分析不同類型的入園遊客對台北植物園設施滿意度的情況。本研究以系統逢機取樣方式進行問卷調查，調查內容包括植物園功能認知、入園目的、主要設施滿意度、遊客背景等，調查結果以SPSS 20統計軟體進行統計分析。台北植物園為不收費之開放園區，所以基本上入園遊客可大致分為四群，分別為社區民眾、路過之行人、學校團體、參觀旅遊，其中，社區民眾為最頻繁進出植物園的一群。結果顯示，社區居民與非社區民眾對設施的整體滿意度分別為86.1%與84.5%，社區居民對設施的滿意度並未比非社區民眾低，但12.7%的社區居民對步道系統鋪面感到不滿意，明顯高於非社區民眾。

One of the function that the botanical garden has is recreation; an important issue is visitors' satisfaction of facilities for management unit. The hypothesis is that the community people have lower satisfaction in the facilities provided. The purpose of this study is to investigate and analyze satisfaction of the facilities among different type of visitors coming to Taipei Botanical Garden (TPBG). The survey includes cognitive botanical garden function, admission purpose, facilities satisfaction, and tourist background via questionnaires were obtained by systematic sampling and analyzed by SPSS. TPBG offers free entry to everyone visiting. Visitors can be roughly divided into four groups: the community people, passing of pedestrian, school groups and visiting tourists. Among them, the community people are the most frequent entry and often complain of the facilities. The results show that the satisfaction of facilities on community and non-community people are 86.1% and 84.5%, the community people do not have lower satisfaction, but 12.7% of them are not satisfied with pavement of the trails that significantly higher than non-community people.