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題名：以服務體驗洞察觀點形塑銀髮族居家人際互動裝置需求
書刊名：福祉科技與服務管理學刊
作者：曾誰我 引用關係／李嘉浤
作者(外文)：Tseng, S.-W.／Li, J.-H.
出版日期：2017
卷期：5:3
頁次：頁219-232
主題關鍵詞：服務體驗工程；居家互動裝置；高齡者代間情感互動；Service experience engineering；Household interactive furniture device；Elderly；Emotional interaction between generations
原始連結：連回原系統網址new window
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  • 共同引用共同引用:5
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本研究以服務體驗洞察的架構，針對銀髮族與子女間的互動溝通之居家行為進行分析，找出加強彼此代間關係和諧之隱藏需求，做為居家互動裝置需求新產品創新的契機。服務體驗觀察法採組合定點觀察的方式進行，而體驗訪談法以居家體驗框架為依據，再運用互動、工具器物、實體等層面模型，彙整行為模式，進行銀髮族居家互動裝置潛在的需求分析，其整體需求主要有四點：(1)代間關係改善需要子女主動式的關心；(2)代間情感互動改善要精確掌握父母作息；(3)利用起居室的坐具設計來理解與記錄父母生活作習；(4)應用大數據分析父母生活作息記錄，並據此設定銀髮族居家人際互動裝置設計架構，以物聯網的架構進行設計發展，分為硬體及軟體部分，硬體部分為互動裝置設計及感測器，軟體部分為APP 程式設計，進一步改善高齡者居家人際情感互動。
This paper analyzes interactions between the elderly and their adult children and attempts to discover hidden cross-generational needs in order to enhance emotional interaction between the elderly and their adult children. In this study, Service Experience Engineering (SEE) was conducted using a contextual inquiry of practical service to document the users' viewpoints. The subsequent analysis surfaced four findings: (1) Improving the relationship between generations needs adult children's active care; (2) Improving emotional interaction between generations needs an accurate understanding by adult children of their parents' daily routine; (3) The seats in the living room can be used to record and analyze the parents' daily routine; (4) The application of large data analysis from parental daily routine record.
期刊論文
1.Bullinger, H. J.、Fähnrich, K. P.、Meiren, T.(2003)。Service Engineering-methodical Development of New Service Products。International Journal of Production Economics，85(3)，275-287。  new window
2.Chiang, H. H.、Chien, L. H.、Lin, J. S.、Yeh, Y. H.、Lee, T. S.(2013)。Modeling psychological well-being and family relationships among retired older people in Taiwan。International Journal of Mental Health Nursing，22(1)，93-101。  new window
3.王仁志(2005)。代間關係之探討。網路社會學通訊期刊，46。  延伸查詢new window
4.Shen, Y. L.、Shin, C. S.(2009)。Distributed sensing floor for an intelligent environment。IEEE Sensors Journal，9(12)，1673-1678。  new window
5.林子鏞、喬芷(20131200)。父母需要子女的關心：探討臺灣中老年人的代間關係與主觀經濟壓力之相關性研究。臺灣公共衛生雜誌，32(6)，599-614。new window  延伸查詢new window
6.Demiris, G.、Hensel, B. K.、Skubic, M.、Rantz, M.(2008)。Senior residents' perceived need of and preferences for "smart home" sensor technologies。International journal of technology assessment in health care，24(1)，120-124。  new window
7.Cattan, M.、White, M.、Bond, J.、Learmouth, A.(2005)。Preventing social isolation and loneliness among older people: a systematic review of health promotion interventions。Ageing and society，25(1)，41-67。  new window
8.Bennett, D. A.、Schneider, J. A.、Tang, Y.、Arnold, S. E.、Wilson, R. S.(2006)。The effect of social networks on the relation between Alzheimer's disease pathology and level of cognitive function in old people: a longitudinal cohort study。The Lancet Neurology，5(5)，406-412。  new window
9.Chiu, C. J.、Hu, Y. H.、Yu, Y. C.(2014)。Surfing the net in 50+ adults in Taiwan: change in level and purpose of Internet use in Taiwan 2004-2012。Gerontechnology，13(2)，190。  new window
10.Glass, T. A.、de Leon, C. Mendes、Marottoli, R. A.、Berkman, L. F.(1999)。Population based study of social and productive activities as predictors of survival among elderly Americans。British Medical Journal，319(7208)，478-483。  new window
11.Fiori, K. L.、Antonucci, T. C.、Cortina, K. S.(2006)。Social network typologies and mental health among older adults。The Journals of Gerontology Series B: Psychological Sciences and Social Sciences，61(1)，25-32。  new window
12.Moore, R. C.、Depp, C. A.、Wetherell, J. L.、Lenze, E. J.(2016)。Ecological momentary assessment versus standard assessment instruments for measuring mindfulness, depressed mood, and anxiety among older adults。Journal of psychiatric research，75，116-123。  new window
13.Ni, Q.、Garcia Hernando, A. B.、de la Cruz, I. P.(2015)。The elderly's independent living in smart homes: A characterization of activities and sensing infrastructure survey to facilitate services development。Sensors，15(5)，11312-11362。  new window
14.Whitbeck, L. B.、Hoyt, D. R.、Tyler, K. A.(2001)。Family relationship histories, intergencrational relationship quality, and depressive affect among rural elderly people。Journal of Applied Gerontology，20(2)，214-229。  new window
會議論文
1.段伴虬(2009)。以服務科學為核心之整合式健康照護服務系統設計之研究。2009第三屆兩岸福祉研討會。南投縣。  延伸查詢new window
2.Leusmann, P.、Mollering, C.、Klack, L.、Kasugai, K.、Ziefle, M.、Rumpe, B.(2011)。Your floor knows where you are: sensing and acquisition of movement data。12th IEEE International Conference on Mobile Data Management: MDM 2011，(會議日期: 2011/06)。IEEE。61-66。  new window
3.Savio, D.、Ludwig, T.(2007)。Smart carpet: A footstep tracking interface。AINAW'07 21st International Conference。IEEE。754-760。  new window
4.陳肇男(1999)。90年代臺灣地區老人之居住安排。1999年老人問題與政策研討會。台北：孫運璿基金會。  延伸查詢new window
研究報告
1.衛生福利部統計處(2013)。獨居老人人數及服務概況。  延伸查詢new window
學位論文
1.洪婉純(2001)。彰化縣老年人居住狀況與代間互動關係之研究(碩士論文)。東海大學，臺中。  延伸查詢new window
2.張育銘(2012)。銀髮族居家安全防護系統的研發(碩士論文)。聖約翰科技大學。  延伸查詢new window
圖書
1.Connidis, I. A.(2010)。Family ties and aging。California：Pine Forge Press。  new window
2.Kawakita, J.(1991)。The original KJ method。Tokyo：Kawakita Research Institute。  new window
3.Beyer, Hugh、Holtzblatt, Karen(1998)。Contextual design: Defining customer-centered systems。Morgan Kaufmann Publishers。  new window
4.Cooper, A.、Reimann, R.、Cronin, D.、Noessel, C.(2014)。About face: the essentials of interaction design。John Wiley & Sons。  new window
5.彭懷真(2014)。老年社會學。揚智文化事業股份有限公司。  延伸查詢new window
 
 
 
 
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